Regional Customer Care Specialist, EMEA
hace 1 día
Barcelona
ph3bWhat You'll Do: /b /h3 pYou will join Criteo’s bmultinational Global Customer Care Team /b, the first point of contact for our customers across EMEA. Our mission is simple yet ambitious: bdeliver an outstanding, efficient, and AI‑powered customer experience /b for every incoming request, whether via email or live chat. /p pWe are deeply bclient‑centric /b and excel through bcollaboration, communication, and teamwork /b. We take pride in enabling our clients to succeed by helping them navigate Criteo’s Advertising Platform with confidence, from campaign setup to technical troubleshooting, always sharing the right guidance at the right time. /p pAs an bAI‑driven team /b, we continuously leverage automation, data, and innovation to improve efficiency, scale impact, and raise the bar on customer satisfaction. Learning, curiosity, and continuous improvement are part of our DNA. /p pAs a bCustomer Care Specialist /b, you will play a key role in supporting Criteo’s growth by acting as a trusted partner for our advertisers across a wide range of topics. This role offers strong exposure, ownership, and development opportunities within a fast‑growing, collaborative environment. You will: /p ul libDeliver an excellent client experience /b by troubleshooting and resolving technical, creative, financial, and campaign‑setup related requests with speed, accuracy, and empathy /li liAct as a bclient advocate /b, escalating performance‑related questions to commercial teams and collaborating closely to ensure seamless resolution /li liDeliver bhigh level of support /b and work alongside btop client profiles /b to drive performance and satisfaction /li libEducate and empower advertisers /b on Criteo’s advertising platform’s features, and best practices, enabling them to run successful campaigns independently /li liProvide bfirst‑level product support /b via email and live chat while consistently applying SLAs and strong prioritization skills /li liPartner with internal teams (Technical Solutions, Creative Services, Product) to escalate and resolve complex requests efficiently /li liBecome a bpower user of our CRM /b, ensuring high‑quality case management, data accuracy, and operational excellence /li liActively btrack and own KPIs /b such as reply time, resolution time, and CSAT, using data to improve both individual and team performance /li liContribute to bprocess optimization and AI adoption /b, helping us work smarter, faster, and at scale /li liBe a strong team player within a bmultinational Customer Care Team /b, where collaboration, communication, and shared ownership are essential to success /li /ul h3bWho You Are: /b /h3 pWe’re looking for someone who is energized by impact, innovation, and teamwork, and who brings a strong sense of ownership to everything they do. /p pYou bring: /p ul liFluency in bGerman and English /b is a must! bFrench/Italian /bis a huge plus /li liA bstrong passion for problem‑solving /b, simplifying complexity, and delivering solutions that leave clients satisfied /li liStrong communication skills, clear, structured, and impactful, both written and verbal /li liA bclient‑first mindset /b, balancing empathy with efficiency and results /li liExcellent organizational skills, the ability to multitask, and a sharp attention to detail in a fast‑paced environment /li liA bcollaborative spirit /band a genuine enjoyment of working across teams and functions /li liThe ability to learn quickly, adapt, and thrive amid change and ambiguity /li liA bKPI‑driven mindset /b, comfortable using data to prioritize, improve performance, and drive outcomes /li liCuriosity, creativity, and the confidence to think outside the box to improve how things work /li liA passion for bclient education and enablement /b /li liAn bAI‑enthusiastic mindset /b, excited by innovation, experimentation, and sharing ideas in a rapidly evolving environment /li /ul pWe acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application! /p h3bWho We Are: /b /h3 pWe’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses. /p pAt Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward‑thinking environment. /p pWe foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non‑job‑related factors or legally protected characteristics. /p h3bWhat We Offer: /b /h3 ul liWays of working – Our hybrid model blends home with in‑office experiences, making space for both. /li liGrow with us – Learning, mentorship career development programs. /li liYour wellbeing matters – Health benefits, wellness perks mental health support. /li liA team that cares – Diverse, inclusive, and globally connected. /li liFair pay perks – Attractive salary, with performance‑based rewards and family‑friendly policies, plus the potential for equity depending on role and level. /li /ul pAdditional benefits may vary depending on the country where you work and the nature of your employment with Criteo. /p h3bAdditional Information /b /h3 pWe acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application! /p /p #J-18808-Ljbffr