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Job Description Are you passionate about fashion, obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. Why You’ll Love Working with Us At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Your Day-to-Day: • Deliver exceptional customer support through phone, email, chat, and digital channels, • Provide pre- and post-sales guidance, ensuring every customer feels valued and understood, • Maintain expert knowledge of products and collections, • Log and manage all interactions within our systems, meeting SLA and quality standards, • Escalate issues as needed to ensure seamless customer satisfaction, • Collaborate with Team Leaders, support teammates, and attend regular meetings, • Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed What You Bring to the Team: • C2 Dutch and advanced English skills, • Experience in customer service, ideally within a Contact Centre environment, • Strong communication skills — written, verbal, warm, and professional, • Ability to build rapport quickly and show genuine empathy, • Organized, reliable, and able to prioritize in a fast-paced environment, • Able to navigate decisions with both customer needs and brand guidelines in mind, • Proactive, positive, and adaptable — a true “can-do” mindset, • Passion for fashion, styling, and helping customers feel their best What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: • Full-time 39 hours/week permanent contract, • Rotative shifts between Monday - Saturday 9:00 to 18:00, • Salary 19,000 euros gross/year + up to 3,300 euros gross/year in bonus, • Great office location in Barcelona, • Full paid training on the company and the project you'll be working on, • Career development programs, specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1690681

WE CREATE MORE SALES is not just our claim, but our passion. Every day, more than 300 employees from the areas of consulting, online marketing, IT and telesales work to create 360° communication for customers that successfully combines sales and marketing. Become part of this unbeatable team and celebrate national and international sales successes with us and our customers such as SAP, IBM, and Telekom. To strengthen our team in Barcelona, we are looking for an Inbound Specialist (m/f/d) for the Dutch Market. Your profile • Previous experience in B2B inbound support or inside sales, • Confident handling of customer communication via chat, email, and phone, • Strong interest in software solutions and digital tools, • Customer-focused, with a proactive and solution-oriented mindset, • Well-organized, reliable, and comfortable working in a fast-paced environment, • Excellent verbal and written communications skills in Dutch (Level C2) and English (Level C1) What your future business day could look like • You’ll be the first point of contact for Dutch-speaking and international B2B customers, handling their inquiries via live chat, email, and phone, • With a solution-oriented mindset, You’ll support customers on technical and product-related questions, • Every interaction matters – You’ll ensure all details are accurately documented and customer data in the CRM stays current, • Working hand in hand with sales, product, and technical teams, You’ll help create a smooth and positive customer experience, • By staying on top of the latest product updates, You’ll make sure customers always receive the best possible support What you can look forward to • Opportunities for personal and professional growth, • Prime location, with a park and the ocean just moments away, • A creative, dynamic work environment that fosters innovation, • Charming restaurants nearby, perfect for relaxing breaks, • An inclusive, friendly team that makes you feel welcome How to apply? Our recruiting team looks forward to receiving your application (resume / CV is sufficient) via our online form. A cover letter is not required. Equal opportunities for all: We welcome applications from people who are as diverse as we are - regardless of age, disability, ethnic origin and nationality, gender, religion, sexual orientation or social background. If you have further questions regarding this role, feel free to contact our Recruiting-Team via ALEX & GROSS GmbH Carrer de Josep Pla 2 Building 3, 1 – B 08019 Barcelona Spain

We are Impress. We believe everyone deserves a smile that makes them happy ! We are the largest chain of orthodontic clinics in Europe, with fully digital processes. We've revolutionized the invisible orthodontics industry with an exceptional team of specialists dedicated to creating smiles, using the latest technology for diagnosis, treatment, and case management. We’re looking for a patient care specialist to join us at our headquarters in Barcelona. 🦷 Are you ready to join us? 📍 Location: This position is onsite and based in Barcelona (Spain). ✨ Your Responsibilities: • Deliver an excellent customer experience to each and every one of our patients., • Ensure that every call, email, and meeting leaves our patients happy!, • Engage with our patients and build a connection to keep them excited about their journey to a perfect smile., • Customer Support: Provide excellent customer service through calls (video and audio), emails, SMS, WhatsApp, and live chat., • Make calls, book and confirm appointments, and follow up with patients., • Explain our product and guide customers through the process and timelines., • Clarify requirements and help our patients complete documentation as needed., • Proactively recognize and report trends and potential weaknesses., • Contribute to the improvement of our products and processes., • Help create solutions to enhance the customer journey., • Work with your teammates to foster a positive and energetic atmosphere. 🎯Requirements: • Bachelor’s Degree in Dentistry (Even if currently undergoing the degree homologation process)., • Excellent level of French (C1)., • Professional level of English (B2-C1)., • Excellent communication and interpersonal skills., • Team spirit and a proactive attitude., • Hands-on experience with CRM tool/tools. 💡 Why Join Us: • Modern, well-equipped offices with high-end technology., • Special benefits and discounts on company services and products., • Comprehensive training programs for professional growth and leadership development., • Dedicated support team to assist with administrative and operational tasks., • Dynamic, fast-paced environment offering impressive career development opportunities. We cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, origin, disability, or any other factor. Our differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results. Join us today and make a difference, one smile at a time!

We are Impress. We believe everyone deserves a smile that makes them happy ! We are the largest chain of orthodontic clinics in Europe, with fully digital processes. We've revolutionized the invisible orthodontics industry with an exceptional team of specialists dedicated to creating smiles, using the latest technology for diagnosis, treatment, and case management. We’re looking for a patient care specialist to join us at our headquarters in Barcelona. 🦷 Are you ready to join us? 📍 Location: This position is onsite and based in Barcelona (Spain). ✨ Your Responsibilities: • Deliver an excellent customer experience to each and every one of our patients., • Ensure that every call, email, and meeting leaves our patients happy!, • Engage with our patients and build a connection to keep them excited about their journey to a perfect smile., • Customer Support: Provide excellent customer service through calls (video and audio), emails, SMS, WhatsApp, and live chat., • Make calls, book and confirm appointments, and follow up with patients., • Explain our product and guide customers through the process and timelines., • Clarify requirements and help our patients complete documentation as needed., • Proactively recognize and report trends and potential weaknesses., • Contribute to the improvement of our products and processes., • Help create solutions to enhance the customer journey., • Work with your teammates to foster a positive and energetic atmosphere. 🎯Requirements: • +1 year of experience in a similar position within Customer Service in an international environment., • Excellent level of Swedish (C1)., • Professional level of English (B2-C1)., • Excellent communication and interpersonal skills., • Team spirit and a proactive attitude., • Hands-on experience with CRM tool/tools. 💡 Why Join Us: • Modern, well-equipped offices with high-end technology., • Special benefits and discounts on company services and products., • Comprehensive training programs for professional growth and leadership development., • Dedicated support team to assist with administrative and operational tasks., • Dynamic, fast-paced environment offering impressive career development opportunities. We cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, origin, disability, or any other factor. Our differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results. Join us today and make a difference, one smile at a time!

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: • Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands, • Log call details onto call management systems and provide response and resolution within SLA, • Maintain service and product knowledge and expertise associated with applications specific to individual customers, • Ensure contractual SLA is maintained, • Provide cover for other Agents in their absence, either within the same team or across teams, • Understand and comply with administrative duties including holiday, sickness and overtime, • Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: • Are proficient or bilingual in Dutch and are fluent in English, • Have 1 year working experience in Customer Service, • Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration, • Have good disposition to work in a customer service environment, • Can take ownership and progress calls to resolution or to escalate call to resolution, • Experience in the automotive industry, • Have working experience with electric vehicles or possess your own Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: • Full-time 39 hours/week permanent contract: Monday to Friday rotative 08:00 to 18:00, • Salary 22 000 euros gross/year + up to 2000 euros gross/year in bonus, • Central location in Barcelona or Malaga, • Bring-a-friend (referral) bonus opportunities, • Full paid training on the company and the project you'll be working on, • Career development programs and specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1706932

Job Description Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: • Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands, • Log call details onto call management systems and provide response and resolution within SLA, • Maintain service and product knowledge and expertise associated with applications specific to individual customers, • Ensure contractual SLA is maintained, • Provide cover for other Agents in their absence, either within the same team or across teams, • Understand and comply with administrative duties including holiday, sickness and overtime, • Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: • Are proficient or bilingual in French and Dutch and are fluent in English, • Have 1 year working experience in Customer Service, • Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration, • Have good disposition to work in a customer service environment, • Can take ownership and progress calls to resolution or to escalate call to resolution, • Experience in the automotive industry, • Have working experience with electric vehicles or possess your own Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: • Full-time 39 hours/week permanent contract: Monday to Friday rotative 08:00 to 18:00, • Salary 22 000 euros gross/year + up to 2000 euros gross/year in bonus, • Central location in Barcelona or Malaga, • Bring-a-friend (referral) bonus opportunities, • Full paid training on the company and the project you'll be working on, • Career development programs and specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1706932

Are you passionate about fashion, obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. Why You’ll Love Working with Us At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Your Day-to-Day: • Deliver exceptional customer support through phone, email, chat, and digital channels, • Provide pre- and post-sales guidance, ensuring every customer feels valued and understood, • Maintain expert knowledge of products and collections, • Log and manage all interactions within our systems, meeting SLA and quality standards, • Escalate issues as needed to ensure seamless customer satisfaction, • Collaborate with Team Leaders, support teammates, and attend regular meetings, • Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed What You Bring to the Team: • C2 Polish and advanced English skills, • Experience in customer service, ideally within a Contact Centre environment, • Strong communication skills — written, verbal, warm, and professional, • Ability to build rapport quickly and show genuine empathy, • Organized, reliable, and able to prioritize in a fast-paced environment, • Able to navigate decisions with both customer needs and brand guidelines in mind, • Proactive, positive, and adaptable — a true “can-do” mindset, • Passion for fashion, styling, and helping customers feel their best What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: • Full-time 39 hours/week permanent contract, • Rotative shifts between Monday - Saturday 9:00 to 18:00, • Salary 19,000 euros gross/year + up to 1,800 euros gross/year in bonus, • Great office location in Barcelona, • Full paid training on the company and the project you'll be working on, • Career development programs, specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1690684

Customer Service Executive Sector: Juguetes y piezas de colección Ubicación: España, Barcelona Tipo de contrato: Full time, permanente Sobre POP MART POP MART (___) es una de las principales compañías globales en la industria de la cultura pop y el entretenimiento. Centrada en la propiedad intelectual (IP), POP MART ha construido una plataforma integral para la incubación creativa y la operación de IP, empoderando a creadores de todo el mundo y ofreciendo a los consumidores productos emocionantes, servicios y experiencias inmersivas. POP MART identifica y apoya a artistas y diseñadores emergentes a nivel internacional, creando IPs de personajes populares a través de un sólido sistema de desarrollo y gestión. Nuestro portafolio incluye personajes icónicos como MOLLY, SKULLPANDA, DIMOO, THE MONSTERS e Hirono. POP MART opera más de 500 tiendas físicas y más de 2.300 Robo Shops en más de treinta países y regiones, y mediante múltiples plataformas de comercio electrónico transfronterizo llega a audiencias en más de noventa países y regiones, llevando alegría a jóvenes consumidores en todo el mundo. POP MART ha desarrollado un ecosistema integral de comercialización de IP que abarca múltiples industrias, fortaleciendo los vínculos emocionales entre fans y personajes, a la vez que explora nuevas oportunidades de creación de valor. Nuestras iniciativas incluyen el primer parque temático inmersivo del mundo en la industria de los art toys, la expansión de sus IPs en los mercados globales mediante licencias y co-branding con marcas líderes, y la organización de exposiciones de art toys y ferias temáticas de IP a nivel internacional. En Europa, POP MART ha establecido una fuerte presencia en mercados clave como Reino Unido, Francia, Italia, Alemania, Países Bajos y España, y está expandiéndose hacia nuevos mercados de alto potencial. Esta expansión acerca POP MART a los fans europeos y ofrece nuevas formas de conectar con nuestros personajes e historias. Para más información, visita ___ y nuestra página de LinkedIn Careers. Qué esperar POP MART es una empresa dinámica, con un equipo joven y multicultural, donde podrás: • Contribuir al crecimiento del negocio europeo que combina retail, arte y narración creativa, • Trabajar con equipos apasionados en diferentes países, unidos por el amor a los juguetes de diseño y experiencias de cliente únicas, • Desarrollar tus habilidades a través de proyectos prácticos, aprendizaje colaborativo y oportunidades para explorar nuevas ideas Beneficios POP MART ofrece a sus empleados: • Regalos mensuales con los últimos diseños de POP MART, • Un sistema estructurado de bonus vinculado al rendimiento de la empresa, • Acceso a un programa confidencial de asistencia al empleado (EAP) para apoyo psicológico y de bienestar, • Eventos de equipo regulares para compartir ideas y celebrar logros El Rol y el Candidato El/la Customer Service Executive (CSE) desempeñará un papel clave apoyando a los clientes minoristas y de comercio electrónico de POP MART en Europa. El rol abarca la gestión de reclamaciones en tienda, el servicio postventa, el seguimiento de productos defectuosos y el soporte al servicio online. En estrecha colaboración con la sede central, el/la CSE garantizará que los comentarios de los clientes sean recogidos, escalados y resueltos, contribuyendo tanto a la satisfacción del cliente como a la mejora operativa. El/la candidato/a ideal tendrá una fuerte orientación al servicio, excelentes habilidades de comunicación y resiliencia en la gestión de reclamaciones en entornos minoristas y online de ritmo acelerado. Responsabilidades • Soporte a tiendas locales: Gestionar reclamaciones en tienda (disputas en las colas, actividades de revendedores, problemas de actitud en el servicio), asegurando una resolución rápida y justa., • Comunicación con clientes: Interactuar con clientes mediante los canales adecuados (presencial, teléfono o chat) para aclarar inquietudes, identificar causas raíz y garantizar un proceso de resolución completo., • Postventa en tienda: Gestionar reembolsos y cambios por problemas de calidad, coordinándose con la sede central para cerrar los casos de manera eficiente y puntual., • Gestión de productos defectuosos: Registrar y categorizar reclamaciones, documentar las causas, hacer seguimiento de volúmenes según nivel de defecto y decidir la gestión correspondiente (devolución a almacén, uso para exposición o destrucción)., • Feedback y mejora: Recoger problemas recurrentes de clientes, elaborar informes estructurados y colaborar con la sede central para optimizar productos y servicios. Requisitos • Mínimo 1 año de experiencia en atención al cliente o en un rol de servicio similar (ej. retail, hostelería). Se valora experiencia previa en gestión de reclamaciones y relaciones con clientes., • Nativo o competencia profesional (nivel B2 o superior) del castellano, con inglés requerido como segundo idioma de trabajo., • Capacidad para identificar rápidamente las necesidades del cliente, analizar problemas y proponer soluciones prácticas y rápidas., • Fuerte orientación al cliente, con capacidad de gestionar emociones y mantener la profesionalidad en situaciones difíciles., • Comunicación clara, estructurada y segura, con flexibilidad para gestionar imprevistos en entornos dinámicos., • Familiaridad con sistemas CRM y herramientas de atención al cliente; velocidad mínima de tecleo: 50 palabras por minuto Deseable (pero no esencial) • Experiencia en la industria del juguete o en retail de cultura pop, • Conocimiento del panorama retail local y europeo, • Comprensión de las tendencias en el mercado de art toys y coleccionables, • Competencia en mandarín (se considerará una ventaja para la comunicación con la sede central) Si deseas formar parte del camino de POP MART y crees que tienes las habilidades y la pasión para contribuir, haz clic en Solicitar y envíanos tu CV.

We are looking for someone to join the sales team in a sales support function. You will get to know the sales process as well as learn about our market leading diverse products by supporting the Global sales team. You will provide full administration to the team including submission of sales orders, recording updates on the CRM system, always ensuring accuracy and speed. Role & Responsibilities • Responsibility for providing administrative support to the Global Sales Team., • Support Field Sales with the contract administration process including but not limited to creating new contracts for new customers and amending or correcting existing contracts – ensuring that all data is correctly input into the relevant CRM system and processed completely through to final billing stage (chasing POs, signed contacts, payment details, etc.), • Lead Validation & Distribution – Validate inbound leads via phone, chat line or email and, based on the lead validation guidance set by the sales organization, assign the lead to the appropriate sales rep for follow up., • When necessary, be the coordinator between the sales rep and corporate legal in situations where legal input is required (i.e., redlining of agreements)., • Working with the current processes in place within the teams and reviewing ways of improving them, • Work closely with Sales Reps, order management team, billing, etc. to ensure sales are accurately recorded and reported in a timely manner. Knowledge and Experience • Ability to handle a busy workload in a calm and professional manner being Proactive/Solution oriented, • Excellent Interpersonal skills – ability to interact with variety of different personalities, not afraid to challenge for follow up information – Both written and verbal, • Attention to detail with the ability to multitask and prioritize tasks accordingly, • Intermediate / Advanced Microsoft Office and Google Suite required, • Knowledge of ___ or NetSuite system would be advantageous, • Ability to be able to build relationships both internally and externally, • Fluency in English (and other languages based on region), • Self-motivated, trustworthy and builds confidence, • Knowledge and interest in energy commodity markets, • 2+ years of experience in sales admin, sales support, customer service, or similar function

🚀 Estamos buscando un/a Customer Experience Agent para un E-commerce de muebles de diseño 🏡 que no deja de crecer. Lo que empezó como un proyecto con mucha ilusión hoy es una empresa consolidada que este año superará los 20M€ de facturación. Crecemos rápido, pero sin perder lo más importante: el cuidado por el cliente y el equipo 💛 Si te gusta ayudar, resolver problemas y llevar la experiencia de cliente a otro nivel… sigue leyendo 👀 💻 ¿CUÁL SERÁ TU MISIÓN? Serás un punto de contacto clave entre nuestros clientes y la marca, ofreciendo una atención cercana, resolutiva y alineada con nuestro tono. Tus funciones principales serán: • Atención al cliente por teléfono, email y chat, de forma ágil y personalizada., • Resolución y seguimiento de incidencias relacionadas con pedidos, envíos o productos., • Colaboración directa con los equipos de Logística, Producción y Ventas para mejorar procesos., • Informar al cliente del estado de su pedido de forma clara y proactiva., • Detectar patrones de incidencias y proponer mejoras para evitar que se repitan., • Seguimiento (follow-up) con clientes para asegurar que todo se ha resuelto correctamente., • Elaboración de ofertas y presupuestos y apoyo en la negociación con clientes., • Construir relaciones sólidas y duraderas con nuestros clientes, cuidando su fidelidad. ⚙ ¿QUÉ BUSCAMOS? • Experiencia previa en Customer Care., • Castellano e inglés obligatorios (otros idiomas serán un plus)., • Buen manejo de herramientas ofimáticas., • Capacidad de organización, empatía y resolución de conflictos., • Habilidades de comunicación oral y escrita., • Actitud proactiva, ganas de aprender y de mejorar cada día., • Capacidad de trabajar en equipo y adaptarte a un entorno dinámico. ❤ PUNTOS EXTRA SI… • Te interesa el mundo de la decoración y el diseño., • Sabes escuchar al cliente y detectar sus necesidades reales., • Te manejas bien con varias tareas a la vez., • Te gusta ir un paso más allá y buscar siempre “la mejor solución”. ✨ ¿QUÉ TE OFRECEMOS? • 🕘 Horario de mañanas: de 8:30h a 16:30h., • 🏢 4 días presencial + 1 día de teletrabajo., • 🔎 Salario neto aproximado 1500€ mes / 12 pagas., • 📄 Contrato indefinido a jornada completa., • 🚀 Formar parte de una empresa en crecimiento., • 🏗️ Nuevas oficinas próximamente., • 😜 Un equipo joven, cercano y con muy buen ambiente.

En Grupo TeamSystem somos una compañía tecnológica líder en soluciones digitales de gestión empresarial para pymes, microempresas y profesionales. Acompañamos a millones de clientes en su crecimiento a través de plataformas innovadoras, seguras y en la nube, y contamos con un equipo internacional en constante expansión. En TeamSystem España seguimos apostando por el desarrollo del talento y lanzamos la III Edición del Programa Talento Joven, una iniciativa dirigida a estudiantes y recién titulados/as con ganas de aprender, crecer y dar sus primeros pasos profesionales en un entorno tecnológico y colaborativo. A través de este programa de prácticas, te incorporarás al equipo de ventas para reforzar nuestro equipo comercial. Tu misión será contactar con leads cualificados provenientes de campañas de marketing y agendar reuniones de calidad para el equipo de Account Executives. No se trata de un perfil de call center ni de venta fría masiva: los leads ya están identificados y cuentan con datos de contacto. El foco estará en la cualificación rigurosa y la generación de oportunidades reales de negocio. Requisitos deseados 🙌 No dudes en aplicar si... • Hablas español a nivel nativo o avanzado y te comunicas de forma clara y persuasiva., • No temes coger el teléfono: la venta te motiva y disfrutas del proceso comercial., • Tienes capacidad de organización, priorización y autonomía., • Te sientes cómodo/a en entornos dinámicos, cambiantes y con ritmo de startup., • Te interesa desarrollar tu carrera profesional en ventas. Valorable ✨ • Experiencia previa en ventas, idealmente en entornos con sistema de comisiones., • Experiencia en empresas SaaS o entornos digitales., • Experiencia utilizando CRMs como HubSpot y capacidad para sacarles rendimiento., • Conocimiento de metodologías de cualificación y orientación clara a resultados., • Capacidad de investigación y preparación antes de contactar prospectos., • Experiencia en roles orientados al cliente (retail, restauración organizada u otros entornos con objetivos)., • Buen nivel de catalán y/o inglés., • Mentalidad analítica para cualificar correctamente oportunidades., • Perfil proactivo, adaptable y con mentalidad de crecimiento., • Más allá de la experiencia, buscamos actitud, ambición y hambre comercial. Queremos a alguien con iniciativa desde el primer día, mentalidad de mejora continua y enfoque claro en resultados. Principales responsabilidades y funciones 🖋️ Como SDR: • Serás el primer punto de contacto con potenciales clientes, representando a la empresa en cada interacción., • Mantendrás conversaciones estratégicas para identificar necesidades y cualificar oportunidades reales., • Comunicarás el valor de nuestra solución y cómo puede transformar la forma de trabajar de nuestros clientes., • Contactarás con prospectos a través de teléfono, email, chat u otros canales, adaptando tu mensaje según el interlocutor., • Trabajarás con CRM (principalmente HubSpot) para registrar actividad y hacer seguimiento eficaz., • Te convertirás en experto/a en nuestra plataforma, manteniéndote al día de novedades y lanzamientos. ¿Cuáles son Nuestros valores? 😊 INICIATIVA- Buscamos la excelencia, el impulso, el logro de resultados y el crecimiento de la empresa. Actuamos por el bien común y comprendemos, nos anticipamos y satisfacemos las necesidades de nuestros clientes. INNOVACIÓN – Creemos que las mejores soluciones se pueden generar a partir de la pluralidad de enfoques y visiones; construyendo valores y objetivos comunes. En nuestros equipos, damos espacio a los diferentes talentos que encarnan las personas y creamos oportunidades para que crezcan. INCLUSIÓN: Somos curiosos y valoramos las percepciones de otros. Siempre buscamos las mejores ideas, dentro y fuera de la organización. Siempre estamos buscando nuevas oportunidades como fuente de aprendizaje, sin desanimarnos por obstáculos o fracasos. Esta es la mentalidad que nos permite crecer, aprovechando al máximo nuestro potencial: no nos limitamos 🚀

🚀 Estamos buscando un Técnico de Soporte Nivel 2 – Enfoque en Redes Nos encontramos en la búsqueda de un profesional de soporte técnico con experiencia en redes que quiera formar parte de un equipo orientado a la excelencia en servicio y a la resolución de desafíos técnicos en entornos corporativos e internacionales. 🔎 Propósito del rol Brindar soporte técnico integral tanto presencial como remoto, atendiendo incidencias relacionadas con infraestructura de red, conectividad, servicios críticos y aplicaciones corporativas. La posición tiene un rol clave en garantizar la continuidad operativa de los sistemas, mediante el diagnóstico y resolución de problemas de complejidad media y alta, así como el mantenimiento de entornos de red estables, seguros y eficientes. 💻 Responsabilidades principales ✔ Diagnóstico y resolución de incidencias en redes LAN/WLAN ✔ Gestión de problemas de conectividad, latencia, pérdida de paquetes, VLANs, NAT y firewall ✔ Administración y configuración de equipos de red, routers, switches y puntos de acceso ✔ Gestión y diagnóstico de servicios de red (DHCP, DNS, VPN, NAT) ✔ Soporte en sistemas Windows y Linux ✔ Implementación y validación de infraestructura de red cableada e inalámbrica ✔ Instalación de hardware, sistemas operativos y configuración de estaciones de trabajo ✔ Gestión y seguimiento de tickets, documentación técnica y reportes de incidencias 🔧 Se valorará especialmente • Experiencia con plataformas Omada SDN, • Conocimiento en equipos TP-Link y redes corporativas, • Experiencia en soporte remoto y atención multicanal (teléfono, correo, chat), • Manejo de herramientas de diagnóstico como ping, tracert, arp y netstat 🎓 Formación • Bachillerato, • Estudios en Informática, TSU en Informática o carreras afines a Tecnología, • Formación continua en redes, sistemas y soporte técnico 🤝 Buscamos un perfil con • Orientación al servicio y atención al usuario, • Capacidad analítica y de resolución de problemas, • Habilidades de comunicación para explicar temas técnicos de forma clara, • Empatía, escucha activa y trabajo en equipo 📩 Si te apasiona la tecnología y disfrutas resolver desafíos técnicos, queremos conocerte.

Sobre nosotros 👥 En Volkswagen Group Retail S.L.U. nos dedicamos a gestionar la Red de Concesionarios Oficiales de las marcas Volkswagen, Audi, Seat, Cupra, Skoda, Porsche y Volkswagen Vehículos Comerciales más importantes de España. Somos parte de Porsche Holding, el mayor distribuidor de automóviles de Europa, con más de 33,000 empleados y con presencia en más de 30 países, entre esos España. En VGRS creemos en lo que hacemos, creemos que los 1.600 empleados que formamos parte del Grupo somos los que damos forma al éxito de nuestra organización, y por ello, nos superamos día a día y aspiramos a ser los pioneros en el futuro de la movilidad. Apostamos por la promoción interna, es por eso que tenemos como objetivo que el 90% de nuestras vacantes se cubran a través de nuestro talento interno. Nos atrevemos a cosas nuevas, somos valientes e innovadores, vivimos la diversidad en todas sus facetas, cumplimos con nuestra palabra, estamos orgullosos de nuestros resultados y trabajamos bajo la premisa “nosotros en vez de yo”. ¿Cómo será tu día a día como Gestor de Leads? 📝 • Elaborar estadísticas de cierre y retorno de leads., • Impulsar campañas especiales del depto. de ventas y de la marca., • Realizar presupuestos en función de la política de precios marcada por la concesión, si es viable la venta online, • Asignar lead al equipo comercial de exposición y hacer seguimiento de los leads asignado vía telf., email, chat., • Asegurar estándares establecidos por la marca, • Manejar todos los portales y canales que usa la concesión para la concesión para anunciar sus productos y servicios a través de internet., • Identificar los tipos de clientes y sus posibles necesidades a través del web., • Recepcionar Leads de clientes vía telemática y asesoramiento vía online., • Actualizar ofertas en los diversos portales y manejo de todos los portales establecidos, corporativos y móviles que la concesión utiliza para anunciar sus productos por internet., • Identificar tipo de cliente y necesidad posible que han entrado a través del canal digital., • Registrar potenciales clientes que muestran interés por un servicio o en la adquisición de un vehículo por el canal digital., • Realizar presupuestos en función de la política de precios marcada por la concesión y si es viable realizar la venta online. ¿Qué te ofrecemos? 👀 • Horario de Lunes a Viernes de 9:00 a 18:00h (100% presencial), • Retribución Flexible, • Seguro de vida a cargo de la empresa, • Salario fijo + variable, • Proyección profesional en multinacional consolidada en el sector, • Descuentos especiales de empleados VGRS, • Ubicación: Zona Franca – Barcelona Tu perfil encaja con la posición si... 🧐 • Formación en Administración, Comercio, Marketing o Ventas., • Experiencia previa en gestión de leads, atención al cliente digital o ventas (valorable en automoción)., • Manejo de CRM, portales online y canales digitales (email, chat, teléfono, web)., • Capacidad para realizar seguimiento comercial de leads., • Perfil analítico y orientado a resultados, con foco en conversión y cierre., • Buenas habilidades de comunicación, organización y trabajo en equipo., • Persona proactiva, digital, orientada al cliente y alineada con los valores del grupo. Si buscas una empresa que valore tu talento y tus iniciativas, te brinde crecimiento profesional, compartes nuestros valores acerca de la responsabilidad hacia el medio ambiente y sociedad, y, además, vienes dispuesto a asumir nuevos retos uniéndote a un gran equipo… ¡Nos encantará saber de ti! 🔑Nosotros te entregamos la llave de tu nueva carrera y tú solo… ¡acelera! 🚗

Experience The Power Of a Game-changing Career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Sales Trainer in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What You Will Do In This Role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As An Sales Trainer On Our Team, You Will • Coordinate and schedule sales training sessions for new starters and existing sales teams, • Deliver sales training programmes, including onboarding, refresher training, and targeted tools and skill-based sessions, • Conduct regular role plays and call/chat monitoring to assess performance and identify coaching opportunities, • Create coaching plans, improvement suggestions, and targeted training interventions based on observed behaviours, • Develop and update sales training materials in coordination with the Training Lead, • Review sales performance metrics to identify skill gaps, training needs, and opportunities for improvement, • Create joint action plans with Sales Supervisors to develop and improve individual and team sales performance, • Collaborate with the Training Lead to design, manage, and deliver sales gamification initiatives, • Maintain up-to-date knowledge of sales methodologies, best practices, and the current product range to ensure training remains relevant and effective, • Maintain strong understanding of current project processes, tools, and systems used by the sales teams, • Produce regular reporting on training delivery, attendance, feedback, competencies, and training outcomes, • Report to stakeholders on sales training initiatives, priorities, and performance impact, • Have a proficient or bilingual level of English, • Have strong knowledge of recognised sales methodologies, such as SPIN, BANT, and Challenger, • Have proven experience creating and delivering training or content for Outbound sales and calling campaigns, Account managers and Inbound sales teams, • Have experience working with sales pipelines and CRM systems, Microsoft Dynamics is an advantage, • Have experience analysing sales performance data to inform training decisions, • Full time 39 hours/week permanent contract: Monday to Thursday, from 09:00 to 18.00, Friday from 09:00 to 17:00, • Salary package: 23.376 euros gross/year + up to 6.000 euros gross/year in bonus + Medical Insurance + Overachievement bonus up to 11.000 EUR additional per year, • Friendly office location in Barcelona, • Full paid training about the company and the project you will be working on

En Actua, creemos en el poder transformador del aprendizaje y en cómo la tecnología puede impulsar el desarrollo profesional y personal. Buscamos para nuestro Learning Solutions Dream Team, un/a Learning Solutions Consultant apasionado/a, creativo/a y con visión estratégica para transformar entornos de aprendizaje corporativo. Si tienes al menos 5 años de experiencia en consultoría e implementación de plataformas LMS y gestión del talento para liderar proyectos con un enfoque consultivo, tecnológico y pedagógico, queremos conocerte. En este rol tendrás la oportunidad de conectar la tecnología con el desarrollo de personas, diseñando experiencias de aprendizaje que impacten positivamente a equipos y organizaciones. Queremos alguien muy tech-savvy, con un nivel avanzado de inglés, experiencia en gestión de proyectos y habilidades excepcionales de comunicación para interactuar con clientes nacionales e internacionales. ¿Qué harás? • Diseñar experiencias transformadoras: Traducir las necesidades de los clientes en soluciones innovadoras basadas en la Totara Talent Experience Platform, ayudando a empresas a alcanzar sus objetivos estratégicos de aprendizaje., • Inspirar y liderar proyectos estratégicos: Analizar y definir requerimientos, diseñar procesos funcionales y operativos, y guiar la implementación de soluciones con un enfoque colaborativo., • Facilitar la creatividad en equipo: Liderar talleres de Design Thinking para dinamizar la toma de decisiones y co-crear soluciones disruptivas con clientes y colegas., • Empoderar a los clientes: Ser el socio estratégico que acompaña a las empresas en su camino hacia el éxito, ayudándoles a maximizar el potencial de sus plataformas de aprendizaje., • Crear impacto tangible: Supervisar el alcance, calidad y sostenibilidad de los proyectos, asegurando que cada solución entregue valor real y medible., • Construir relaciones sólidas: Participar en las acciones de fidelización y preventa, fortaleciendo nuestra red de clientes y partners. Lo que buscamos en ti: • Visión estratégica y pasión por la tecnología: Capacidad para entender cómo las soluciones tecnológicas pueden transformar el aprendizaje en las organizaciones y en cómo utilizar nuestra tecnología para ello., • Habilidades de liderazgo y ownership real: Experiencia en gestión de proyectos y equipos, con la capacidad de motivar y dirigir hacia resultados excepcionales., • Mentalidad colaborativa: Habilidad para trabajar en equipos multiculturales y facilitar sesiones participativas con clientes y stakeholders., • Enfoque consultivo: Experiencia en implementar plataformas LMS y una comprensión profunda de los entornos de formación corporativa y su impacto en negocio., • Comunicación excepcional: Fluidez en español e inglés, con la capacidad de articular ideas complejas de forma clara y convincente. Requisitos Imprescindibles: • Vivir en Barcelona es imprescindible (por favor no te apuntes si no vives en la ciudad o alrededores), • Licenciado/a, • Experiencia como Consultor y/o Project Manager gestionando proyectos de implementación de LMS en el sector corporativo (mínimo 3 años), • Conocimiento de Administración de LMS’s, • Experiencia en facilitar sesiones con Design Thinking, • Tech-savy: con muchas habilidades y pasión por la tecnología, • Excelentes habilidades de comunicación oral y escrita, • Liderazgo, facilitación, trabajo en equipo y comunicación, • Facilidad de aprender rápidamente nuevas tecnologías y metodologías, • Orientación a resultados, • Hablar español nativo o bilingue., • Nivel de inglés MUY avanzado. Requisitos Deseados: • Experiencia en el ámbito de la consultoría., • Conocimientos AGILE ¿Qué te ofrecemos? Formarás parte de un equipo apasionado y comprometido con ofrecer soluciones de aprendizaje innovadoras en más de 1.000 organizaciones en España. Trabajamos en un entorno colaborativo y flexible, que fomenta la creatividad, el aprendizaje continuo y el crecimiento profesional. Nos mueve la innovación, y por eso trabarás con las tecnologías más avanzadas y líderes del sector como Totara, Articulate 360 AI, Vyong Go, GoodHabitz y Zoom entre otras. Además: • Salario fijo, • Contrato indefinido, • Seguro de Salud Adeslas Integral, • 28 días de vacaciones (26 a escoger + 2 por la empresa), • Jornada intensiva en verano (Julio y Agosto), • Modelo de trabajo híbrido: 2 días laborales en oficina (libre elección), • Viernes tarde libre, • Horario: Lunes a Jueves de 9-14 y 15-18:30 y Viernes intensivo: 8:30-14:30, • Horario flexible de entrada, • Regalo de cumpleaños (cheque regalo Amazon), • Envío de Vermut Electronic mensual, • Todo el café ecológico que puedas beber, • Fruta fresca en la oficina con Refruiting (Ametller), • Office at Home: Ordenador MacBook Pro, silla, pantallas, soportes, teclado y todo el material necesario, • Formación profesional en inglés para mejorar las habilidades de comunicación (con objetivo y a éxito) *Recomendado, • Formación interna con las tecnologías líderes del sector, • Oportunidades de desarrollo: formación y disponibilidad de días para asistir a conferencias, • Buen ambiente de oficina con espíritu Startup, políticas de bienestar, • Formar parte de un sector que tiene mucho impacto en las personas, • Unos compañeros increíbles, • Ecosistema de aplicaciones para trabajar y teletrabajar: Zoom, Google Chat, Bookker, Google Drive, TeamWork, Office. Nuestro Proceso: • Solicitud con currículum, • Respuesta a preguntas que nos ayudarán a conocerte mejor, • Entrevista #1 a través de Zoom con People Team, • Entrevista #2 a través de Zoom con Learning Solutions Team, • Entrevista #3 presencial con Dirección, • Entrevista #4 presencial para presentar un caso de estudio, • Test de personalidad, • Oferta En Actua estamos comprometidos en crear una fuerza laboral diversa e inclusiva. Construir equipos diversos se traduce en entornos de trabajo que generan mejores resultados para las personas, los equipos y las organizaciones. Somos una empresa que ofrece igualdad de oportunidades y celebra la diversidad de nuestros empleados, clientes y usuarios.

Enterprise Bot is the leading provider of GenAI, Conversational AI, and automation software, headquartered in Zurich, Switzerland. Our intelligent virtual assistants and automation tools help organizations improve efficiency, reduce costs, and deliver exceptional customer experiences across industries such as banking, insurance, and logistics. Our mission is to become the world’s #1 AI-driven automation software provider within the next five years. We work with leading companies such as the SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer interactions and automate business processes using our cutting-edge Conversational AI technology. Our global team includes more than 70 highly skilled professionals from diverse backgrounds. We foster an open, progressive company culture with state-of-the-art technology and flat hierarchies. At Enterprise Bot, you’ll experience a unique blend of passion, purpose, challenge, and fun. Tasks We’re building something ambitious. We help enterprises deploy AI-powered conversational solutions (voice, chat, and email) that work in real-world, complex environments — deeply integrated into CRMs, contact centers, and core enterprise systems. We are looking for a highly technical AI Solutions Engineer to lead implementations end-to-end. This is not a no-code operator role. This is not a project coordinator role. This is a hands-on technical builder role with direct exposure to enterprise clients. You’ll design architectures, own integrations, solve complex technical challenges, and work directly with engineering and IT teams on the client side. Work with Project Managers and CSMs internally for delivering projects. What you'll own: • Design and implement end-to-end conversational AI architectures across chat, email, voice, agent assist, and automation workflows., • Architect scalable, production-grade integrations between AI platforms and enterprise ecosystems., • Integrate AI solutions with contact center platforms (e.g., Genesys Cloud / Engage), CRM systems (Salesforce, Microsoft Dynamics), ITSM tools (ServiceNow, BMC Remedy), and collaboration tools (Microsoft Teams, Outlook, O365)., • Connect solutions to telephony providers, IVR systems, voice streaming services, and audiohook pipelines., • Implement integrations with messaging channels such as WhatsApp and email gateways., • Build and maintain robust API-based integrations (REST, webhooks, OAuth2, JSON)., • Translate business requirements into scalable, production-ready technical architectures., • Troubleshoot complex integration issues across distributed systems., • Work directly with client IT teams, solution architects, CRM administrators, and technical project leads to design and implement solutions that meet enterprise requirements., • Lead technical workshops and solution discussions with client engineering and architecture teams., • Collaborate internally with Project Managers and Customer Success Managers to deliver projects successfully., • Continuously improve internal implementation frameworks, deployment standards, and technical best practices. You won’t just configure tools. You’ll engineer production-grade AI deployments in complex enterprise environments. Requirements This role sits at the intersection of engineering and delivery, requiring a strong technical foundation and the ability to implement and integrate complex solutions within enterprise environments. • 4+ years of experience in API integrations, backend engineering, or system integration projects., • Strong understanding of RESTful API design and consumption, authentication and authorization mechanisms (OAuth2, JWT, SSO, and token-based systems), as well as JSON, payload transformation, and data mapping., • Familiarity with webhooks, event-driven architectures, asynchronous workflows, and system architecture fundamentals., • Experience with logging, monitoring, and troubleshooting production systems., • Hands-on experience integrating with CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot., • Experience working with contact center ecosystems (e.g., Genesys Cloud / Engage or similar)., • Experience integrating with ITSM systems such as ServiceNow, BMC Remedy, or JIRA Service Management., • Exposure to conversational AI, NLP, voice automation, IVR systems, email automation, and routing systems., • Strong debugging and troubleshooting mindset and the ability to resolve complex integration issues., • Comfortable operating in enterprise technical environments and leading technical discussions, constructively challenging assumptions, clearly explaining architectural trade-offs, and acting as a trusted technical counterpart to clients and internal teams., • Scripting experience with languages such as JavaScript, Python, or similar., • Language skills: Professional working proficiency in English (required) and German and/or French (required). Bonus Points • Hands-on experience with Genesys contact center ecosystems, • Experience with middleware or integration platforms., • Experience deploying AI solutions in production environments. Benefits • Work on real AI deployments — not slide decks., • High ownership and autonomy., • Direct exposure to enterprise clients., • Work with cutting-edge conversational AI technologies., • Be part of building our Barcelona technical hub from the ground up. If you enjoy building, solving real integration challenges, and deploying AI where it truly matters, this role is for you!

Who we’re looking for We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As a Service Desk Analyst you’ll be supporting the delivery of exceptional IT support services within the corporate covering Incident Management, User support and System Maintenance. This will help us excel at ensuring seamless operations and enhancing user satisfaction to stay ahead of the game. What you’ll be doing As part of your role, your responsibilities will include: • Providing first-line and 2nd line IT Support, • Responding to and resolving user issues via phone, email and chat, • Logging incidents and service requests in the service management tool, • Managing incident and request lifecycle, • Prioritizing and categorizing incidents based on impact and urgency, • Escalating complex issues to higher-level support teams as needed, • Maintaining IT systems and infrastructure, • Performing routine system checks and maintenance of tasks, • Assisting with software installations and updates, • Ensuring compliance with IT policies and procedures, • Adhering to ITIL best practices for incident and problem management, • Documenting solutions and creating knowledge base articles, • Providing excellent customer service, • Communicating effectively with users to understand their needs, • Following up with users to ensure satisfaction with the resolution This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you’ll bring to the table The necessary skills that we require for this role include: • Strong verbal and written communication skills in both English and Spanish, with the ability to convey complex ideas clearly and effectively, • Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals, • Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope, • Exceptional attention to detail, ensuring high standards of quality in all outputs, • Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations, • Proficiency in IT support and troubleshooting including hardware and software issues, • Foundational understanding of networks / networking, • Experience with Microsoft InTune Desirable skills you’ve got up your sleeve It would be great if you also have some of the following skills: • In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends, • Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations, • Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards, • Experience in developing and executing customer retention strategies, • Excellent communication skills for effective user support and incident resolution, • Ability to manage and prioritize multiple tasks in a fast-paced environment, • Familiarity with tools like Jira, Microsoft 365 and Microsoft Azure AD Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are: • Adaptability, • Ownership and accountability, • Initiating action, • Resilience, • Team orientation, • Integrity, • Innovation

Location: Barcelona (Cloudworks Sant Antoni) Contract: Indefinido 40h/week Salary: €55k – €65k Gross/Year Remote: Hybrid (3 days office / 2 days remote + flexibility) Trial Period: 6 months Holidays: 25 working days + Spanish national and Catalan regional bank holidays Social Security & Benefits: Full social security coverage (Seguridad Social) by the employer as per Spanish law About Silex Silex is an AI engineering agency that bridges the gap between R&D and deployment. Led by 3 french engineers, Silex specializes in turning complex data challenges into high-value products. From our hub in Barcelona, we work with diverse industries (including Energy, Agriculture, and Pharma) to build custom, large-scale AI solutions. We value technical excellence, a "hacker" spirit, and the ability to ship robust, production-grade systems. Building the future requires every kind of mind. Silex is dedicated to creating a space where everyone—regardless of race, gender, identity, or background—feels they belong and can thrive. We value your potential and your perspective more than a perfect set of credentials. If you're ready to make an impact, we’re ready to meet you. The Role & Your Impact You’ll be joining a team where ownership is a given, but support is always available. Your role isn't just about writing code; it's about seeing the big picture. • Thoughtful Problem Solving: You’ll navigate the full lifecycle of AI projects. We value the "discovery" phase, understanding the problem before writing the first line of code., • Building with Precision: Whether it’s designing RAG systems or fine-tuning ML models, you take pride in clean, maintainable, and production-ready work., • Collaborative Strategy: You’ll work closely with stakeholders to turn abstract ideas into technical roadmaps. We bridge the gap between complex AI and real-world value together., • Growth & Mentorship: As a mid / senior member, you’ll naturally help the team grow, sharing your knowledge and helping us refine our collective vision. What We’re Looking For We care more about your ability to learn and adapt than a meeting a specific checklist. We value the following skills : • Experience: You’ve successfully shipped AI/ML solutions to production and understand the nuances of keeping them running., • Curiosity: A natural desire to dive into new domains, whether it’s Energy, Agriculture, or Pharma, and find elegant solutions., • Communication: Proficient in English. If you speak French, that’s a lovely bonus, but not a dealbreaker., • Education: A strong academic background (Master’s or PhD) in a technical field that gave you a solid foundation in first principles. Technical Landscape We don't expect you to be an expert in everything on day one, but you’ll likely spend your time with: • Python: Your primary tool, used with best practices., • ML & GenAI: Experience with the PyTorch/TensorFlow ecosystem and modern LLM workflows (LangChain, LlamaIndex, or direct API work)., • Data & Infrastructure: Proficiency with Pandas/Polars, Vector Databases, and a comfortable grasp of Docker and Cloud environments (AWS/GCP). How We Get to Know Each Other We’ve designed our process to be transparent and respectful of your time: • A Friendly Chat (30 min): A quick call to meet each other, discuss your journey, and see if our goals align., • Technical & Collab (2h): A session at our Barcelona office. We’ll look at a problem together, do some collaborative coding, and discuss how you approach strategy., • An open discussion (30min): A casual conversation with one of our partners. This is as much for you to vet us as it is for us to get to know you. How to apply Send us an email with your resume at : Right to Work Candidates must have the legal right to work in Spain at the time of application. We are unable to offer visa sponsorship or support relocation from outside the EU/EEA. EU/EEA citizens and candidates already holding a valid Spanish work permit are welcome to apply.

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description We’re hiring across multiple specialized tribes. You won’t just be "working on the app",you’ll be owning a critical piece of the ecosystem: • ⚡ The Speed Demons (Checkout & Performance): Own the cart-to-checkout flow. You’ll tackle upsell logic and shave milliseconds off latency-sensitive paths where every frame counts., • 📍 The City Navigators (Core Experience): Master address management, social features, and building the most reliable notification engine in the industry., • 💬 The Problem Solvers (Support & Help): Revolutionize in-app help journeys, integrating seamless chat and ticketing flows that turn a bad day into a great one., • 🔐 The Gatekeepers (Identity & Discovery): Architect the first impression, from login/signup flows to the high-traffic homepage and user profiles., • 🛍️ The Retail Pioneers: Shape the future of non-restaurant delivery as we expand our footprint in the retail and grocery space. Your Technical Toolkit 🛠️ You’ll be the bridge between our legacy excellence and our future-state architecture. • Modernize: Help us evolve from MVVM+C, UIKit, and ReactiveKit to a sleek world of SwiftUI, Combine, and async/await., • Scale: It’s not just about features; it’s about developer experience. You’ll simplify systems, optimize CI/CD, and reduce operational overhead., • Quality: You believe a feature isn't "done" until it's covered by unit, snapshot, and UI tests., • Lead: You’ll set the bar for engineering excellence, mentoring peers and influencing architectural decisions across the entire tribe. Qualifications • 7+ years of iOS experience with a deep understanding of the Apple ecosystem., • Architectural Wisdom: You know how to design for scalability and evolvability, not just for the next sprint., • Product Intuition: You speak "Business" as well as "Swift." You understand the trade-offs between a quick fix and a long-term investment., • A "Simplify by Default" Mindset: You find the shortest path through complex problems., • Curiosity: You have a "side quest",an obsession with algorithms, optimization, automation, or UX that makes you a better engineer. Why Join the Journey? We operate in 25 countries, but we move like a startup. You’ll have the autonomy to make big decisions, the support to fail fast and learn, and a team that values your empathy and inclusion as much as your code. Don't check every box? Apply anyway. We value talent, diversity, and the "will to learn" over a perfect resume. We Believe Driven Talent Deserves • 🌟 An enticing equity plan *if applicable, • 💪 Top-notch private health insurance to keep you at your peak., • 🍔 Monthly Glovo credit to satisfy your cravings!, • 💳 Discounts on transportation, food, and even kindergarten expenses or office-based nursery., • 🏊 Discounted gym memberships to keep you energized., • 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year., • 👪 Enhanced parental leave (*if applicable), • 🧠 Online therapy and wellbeing benefits We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture. We're dedicated to providing equal opportunities for talent from all backgrounds. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). Delve into our culture by taking a peek at our ___ and check out our ___ and ___! Additional Information Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our ___ and check out our ___ and ___!

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Pick Your Team, Define Your Impact 🎯 We are hiring across several high-impact squads. Depending on your passion, you could be owning: • ⚡ Checkout & Performance: Crafting the "Cart-to-Checkout" flow. You’ll optimize the most latency-sensitive parts of the app, ensuring reorders and upsells are lightning-fast., • 📍 Core Experience: Architecting the backbone of the user journey,from address management and social features to ultra-reliable messaging and notifications., • 💬 Support & Help: Revolutionizing the in-app help experience, integrating smart ticketing and chat platforms to keep our users supported 24/7., • 🔐 Discovery & Identity: Owning the "front door",Login, Signup, and the high-traffic homepage entry points where every pixel matters., • 🛍️ Retail Expansion: Shaping the digital storefront for grocers, supermarkets, and high-street retail as we move beyond just food delivery. The Journey 🛤️ • Drive Excellence: You’ll work in a cross-functional squad (Backend, Web, Product, Design) to take features from a "what if" to a "done.", • Technical Leadership: You aren't just a contributor; you’re a reference point. You’ll mentor peers, lead technical initiatives, and raise the bar for the entire team., • Modern Engineering: We leverage modern Swift, deep iOS SDK knowledge, and reactive programming. You’ll help us scale our tech stack as our business explodes., • Full Ownership: You own your deliverables from the first line of code to the final rollout, ensuring high-quality, testable, and observable solutions Qualifications What You’ll Bring to the Ride 🏎️ • 6+ years of full-time iOS experience (Swift is your second language)., • Architectural Muscle: Deep knowledge of OOP, software design patterns, and creating robust UI from code (AutoLayout is your bread and butter)., • Quality First: A "must-test" mindset. You believe unit tests are non-negotiable for a stable product., • Problem Solver: You don’t just fix bugs; you simplify complex systems., • Curious Mind: You have a "side-obsession" in tech,be it algorithms, CI/CD automation, or performance optimization., • Bonus Points: If you’ve dabbled in Fullstack (Java/Kotlin), contributed to Open Source, or have a thing for Observability (DataDog/Grafana), we definitely want to talk. Why Glovo? We move fast, we work hard, and we value diversity above all else. We don’t expect you to know everything on day one—skills can be learned, but your drive and inclusive attitude are what matter most. Don't check every box? Apply anyway. We value talent, diversity, and the "will to learn" over a perfect resume. Ready to start your ride? We Believe Driven Talent Deserves • 🌟 An enticing equity plan *if applicable, • 💪 Top-notch private health insurance to keep you at your peak., • 🍔 Monthly Glovo credit to satisfy your cravings!, • 💳 Discounts on transportation, food, and even kindergarten expenses or office-based nursery., • 🏊 Discounted gym memberships to keep you energized., • 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year. ., • 👪 Enhanced parental leave (*if applicable), • 🧠 Online therapy and wellbeing benefits We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture. We're dedicated to providing equal opportunities for talent from all backgrounds. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). Delve into our culture by taking a peek at our ___ and check out our ___ and ___! Additional Information Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our ___ and check out our ___ and ___!

Job Description Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: • Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual customers - Ensure contractual SLA is maintained - Provide cover for other Agents in their absence, either within the same team or across teams - Understand and comply with administrative duties including holiday, sickness and overtime - Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: • Are proficient or bilingual in French and Dutch and are fluent in English - Have 1 year working experience in Customer Service - Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration - Have good disposition to work in a customer service environment - Can take ownership and progress calls to resolution or to escalate call to resolution - Experience in the automotive industry - Have working experience with electric vehicles or possess your own Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: • Full-time 39 hours/week permanent contract: Monday to Friday rotative 08:00 to 18:00 - Salary 22 000 euros gross/year + up to 2000 euros gross/year in bonus - Central location in Barcelona or Malaga - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs and specialized courses Experience the best version of you! At Concentrix , we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1706932

Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels - Log and manage all interactions within our systems, meeting SLA and quality standards - Collaborate with Team Leaders, support teammates, and attend regular meetings - Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Dutch and advanced English skills - Experience in customer service, ideally within a Contact Centre environment - Able to navigate decisions with both customer needs and brand guidelines in mind - Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week permanent contract - Rotative shifts between Monday - Saturday 9:00 to 18:00 - Great office location in Barcelona - Full paid training on the company and the project you'll be working on - At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels - Log and manage all interactions within our systems, meeting SLA and quality standards - Collaborate with Team Leaders, support teammates, and attend regular meetings - Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Polish and advanced English skills - Experience in customer service, ideally within a Contact Centre environment - Able to navigate decisions with both customer needs and brand guidelines in mind - Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week permanent contract - Rotative shifts between Monday - Saturday 9:00 to 18:00 - Great office location in Barcelona - Full paid training on the company and the project you'll be working on - At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels - Log and manage all interactions within our systems, meeting SLA and quality standards - Collaborate with Team Leaders, support teammates, and attend regular meetings - Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Dutch and advanced English skills - Experience in customer service, ideally within a Contact Centre environment - Able to navigate decisions with both customer needs and brand guidelines in mind - Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week permanent contract - Rotative shifts between Monday - Saturday 9:00 to 18:00 - Great office location in Barcelona - Full paid training on the company and the project you'll be working on - At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels - Log and manage all interactions within our systems, meeting SLA and quality standards - Collaborate with Team Leaders, support teammates, and attend regular meetings - Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Dutch and advanced English skills - Experience in customer service, ideally within a Contact Centre environment - Able to navigate decisions with both customer needs and brand guidelines in mind - Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week permanent contract - Rotative shifts between Monday - Saturday 9:00 to 18:00 - Great office location in Barcelona - Full paid training on the company and the project you'll be working on - At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels - Log and manage all interactions within our systems, meeting SLA and quality standards - Collaborate with Team Leaders, support teammates, and attend regular meetings - Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Polish and advanced English skills - Experience in customer service, ideally within a Contact Centre environment - Able to navigate decisions with both customer needs and brand guidelines in mind - Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week permanent contract - Rotative shifts between Monday - Saturday 9:00 to 18:00 - Great office location in Barcelona - Full paid training on the company and the project you'll be working on - At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels - Log and manage all interactions within our systems, meeting SLA and quality standards - Collaborate with Team Leaders, support teammates, and attend regular meetings - Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Dutch and advanced English skills - Experience in customer service, ideally within a Contact Centre environment - Able to navigate decisions with both customer needs and brand guidelines in mind - Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week permanent contract - Rotative shifts between Monday - Saturday 9:00 to 18:00 - Great office location in Barcelona - Full paid training on the company and the project you'll be working on - At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels - Log and manage all interactions within our systems, meeting SLA and quality standards - Collaborate with Team Leaders, support teammates, and attend regular meetings - Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Polish and advanced English skills - Experience in customer service, ideally within a Contact Centre environment - Able to navigate decisions with both customer needs and brand guidelines in mind - Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week permanent contract - Rotative shifts between Monday - Saturday 9:00 to 18:00 - Great office location in Barcelona - Full paid training on the company and the project you'll be working on - At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels - Log and manage all interactions within our systems, meeting SLA and quality standards - Collaborate with Team Leaders, support teammates, and attend regular meetings - Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Polish and advanced English skills - Experience in customer service, ideally within a Contact Centre environment - Able to navigate decisions with both customer needs and brand guidelines in mind - Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week permanent contract - Rotative shifts between Monday - Saturday 9:00 to 18:00 - Great office location in Barcelona - Full paid training on the company and the project you'll be working on - At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

We are looking for someone to join the sales team in a sales support function. You will get to know the sales process as well as learn about our market leading diverse products by supporting the Global sales team. You will provide full administration to the team including submission of sales orders, recording updates on the CRM system, always ensuring accuracy and speed. Role & Responsibilities Responsibility for providing administrative support to the Global Sales Team. Support Field Sales with the contract administration process including but not limited to creating new contracts for new customers and amending or correcting existing contracts – ensuring that all data is correctly input into the relevant CRM system and processed completely through to final billing stage (chasing POs, signed contacts, payment details, etc.) Lead Validation & Distribution – Validate inbound leads via phone, chat line or email and, based on the lead validation guidance set by the sales organization, assign the lead to the appropriate sales rep for follow up. When necessary, be the coordinator between the sales rep and corporate legal in situations where legal input is required (i.e., redlining of agreements). Working with the current processes in place within the teams and reviewing ways of improving them Work closely with Sales Reps, order management team, billing, etc. to ensure sales are accurately recorded and reported in a timely manner. Knowledge and Experience ~ Ability to handle a busy workload in a calm and professional manner being Proactive/Solution oriented ~ Excellent Interpersonal skills – ability to interact with variety of different personalities, not afraid to challenge for follow up information – Both written and verbal ~ Attention to detail with the ability to multitask and prioritize tasks accordingly ~ Intermediate / Advanced Microsoft Office and Google Suite required ~ Knowledge of Salesforce.com or NetSuite system would be advantageous ~ Ability to be able to build relationships both internally and externally ~ Fluency in English (and other languages based on region) ~ Self-motivated, trustworthy and builds confidence ~ Knowledge and interest in energy commodity markets ~2+ years of experience in sales admin, sales support, customer service, or similar function

We are looking for someone to join the sales team in a sales support function. You will get to know the sales process as well as learn about our market leading diverse products by supporting the Global sales team. You will provide full administration to the team including submission of sales orders, recording updates on the CRM system, always ensuring accuracy and speed. Role & Responsibilities Responsibility for providing administrative support to the Global Sales Team. Support Field Sales with the contract administration process including but not limited to creating new contracts for new customers and amending or correcting existing contracts – ensuring that all data is correctly input into the relevant CRM system and processed completely through to final billing stage (chasing POs, signed contacts, payment details, etc.) Lead Validation & Distribution – Validate inbound leads via phone, chat line or email and, based on the lead validation guidance set by the sales organization, assign the lead to the appropriate sales rep for follow up. When necessary, be the coordinator between the sales rep and corporate legal in situations where legal input is required (i.e., redlining of agreements). Working with the current processes in place within the teams and reviewing ways of improving them Work closely with Sales Reps, order management team, billing, etc. to ensure sales are accurately recorded and reported in a timely manner. Knowledge and Experience ~ Ability to handle a busy workload in a calm and professional manner being Proactive/Solution oriented ~ Excellent Interpersonal skills – ability to interact with variety of different personalities, not afraid to challenge for follow up information – Both written and verbal ~ Attention to detail with the ability to multitask and prioritize tasks accordingly ~ Intermediate / Advanced Microsoft Office and Google Suite required ~ Knowledge of Salesforce.com or NetSuite system would be advantageous ~ Ability to be able to build relationships both internally and externally ~ Fluency in English (and other languages based on region) ~ Self-motivated, trustworthy and builds confidence ~ Knowledge and interest in energy commodity markets ~2+ years of experience in sales admin, sales support, customer service, or similar function

We are looking for someone to join the sales team in a sales support function. You will get to know the sales process as well as learn about our market leading diverse products by supporting the Global sales team. You will provide full administration to the team including submission of sales orders, recording updates on the CRM system, always ensuring accuracy and speed. Role & Responsibilities Responsibility for providing administrative support to the Global Sales Team. Support Field Sales with the contract administration process including but not limited to creating new contracts for new customers and amending or correcting existing contracts – ensuring that all data is correctly input into the relevant CRM system and processed completely through to final billing stage (chasing POs, signed contacts, payment details, etc.) Lead Validation & Distribution – Validate inbound leads via phone, chat line or email and, based on the lead validation guidance set by the sales organization, assign the lead to the appropriate sales rep for follow up. When necessary, be the coordinator between the sales rep and corporate legal in situations where legal input is required (i.e., redlining of agreements). Working with the current processes in place within the teams and reviewing ways of improving them Work closely with Sales Reps, order management team, billing, etc. to ensure sales are accurately recorded and reported in a timely manner. Knowledge and Experience ~ Ability to handle a busy workload in a calm and professional manner being Proactive/Solution oriented ~ Excellent Interpersonal skills – ability to interact with variety of different personalities, not afraid to challenge for follow up information – Both written and verbal ~ Attention to detail with the ability to multitask and prioritize tasks accordingly ~ Intermediate / Advanced Microsoft Office and Google Suite required ~ Knowledge of Salesforce.com or NetSuite system would be advantageous ~ Ability to be able to build relationships both internally and externally ~ Fluency in English (and other languages based on region) ~ Self-motivated, trustworthy and builds confidence ~ Knowledge and interest in energy commodity markets ~2+ years of experience in sales admin, sales support, customer service, or similar function

We are looking for someone to join the sales team in a sales support function. You will get to know the sales process as well as learn about our market leading diverse products by supporting the Global sales team. You will provide full administration to the team including submission of sales orders, recording updates on the CRM system, always ensuring accuracy and speed. Role & Responsibilities Responsibility for providing administrative support to the Global Sales Team. Support Field Sales with the contract administration process including but not limited to creating new contracts for new customers and amending or correcting existing contracts – ensuring that all data is correctly input into the relevant CRM system and processed completely through to final billing stage (chasing POs, signed contacts, payment details, etc.) Lead Validation & Distribution – Validate inbound leads via phone, chat line or email and, based on the lead validation guidance set by the sales organization, assign the lead to the appropriate sales rep for follow up. When necessary, be the coordinator between the sales rep and corporate legal in situations where legal input is required (i.e., redlining of agreements). Working with the current processes in place within the teams and reviewing ways of improving them Work closely with Sales Reps, order management team, billing, etc. to ensure sales are accurately recorded and reported in a timely manner. Knowledge and Experience ~ Ability to handle a busy workload in a calm and professional manner being Proactive/Solution oriented ~ Excellent Interpersonal skills – ability to interact with variety of different personalities, not afraid to challenge for follow up information – Both written and verbal ~ Attention to detail with the ability to multitask and prioritize tasks accordingly ~ Intermediate / Advanced Microsoft Office and Google Suite required ~ Knowledge of Salesforce.com or NetSuite system would be advantageous ~ Ability to be able to build relationships both internally and externally ~ Fluency in English (and other languages based on region) ~ Self-motivated, trustworthy and builds confidence ~ Knowledge and interest in energy commodity markets ~2+ years of experience in sales admin, sales support, customer service, or similar function

Customer Service Representative | Barcelona | Part-Time / Full-Time (20h – 40h weekly)DaoPay, a leading international payment service provider with over 23 years of experience, is looking for motivated students or young professionals to join our team in Barcelona. This is a great opportunity to gain valuable experience in a fast-growing FinTech company.Your tasks:• Support users predominantly with DaoPay Phone Payments (PaybyCall/SMS) and other services• Provide customer support (levels 1–3) via chat, email, phone, and post• Work closely with internal departments to resolve queries and B2B merchants• Follow processes and resolve customer issues swiftlyYour Profile:• Ideal for students looking to enter the workforce and gain valuable experience, optimal for IT or Business students• Fluent communication skills in English is required, German is advantageous• Customer-focused, solution-oriented, and a reliable team player• Tech-savvy with good MS Office skills• Based in Barcelona with work permission to work in SpainWe Offer:• A dynamic, international work environment• Real opportunities for professional growth and skill development• Weekly team lunches and daily healthy snacks• Flexible onsite working hours (20–40h/week), no weekends or night service• Centrally located office in the center of BarcelonaInterested?Then apply here via LinkedIn, and feel free to share any additional information you see fit.

WE CREATE MORE SALES is not just our claim, but our passion. Every day, more than 300 employees from the areas of consulting, online marketing, IT and telesales work to create 360° communication for customers that successfully combines sales and marketing. Become part of this unbeatable team and celebrate national and international sales successes with us and our customers such as SAP, IBM, and Telekom. To strengthen our team in Barcelona, we are looking for an Inbound Specialist (m/f/d) for the Dutch Market . Your profile Previous experience in B2B inbound support or inside sales Confident handling of customer communication via chat, email, and phone Strong interest in software solutions and digital tools Customer-focused, with a proactive and solution-oriented mindset Well-organized, reliable, and comfortable working in a fast-paced environment Excellent verbal and written communications skills in Dutch (Level C2) and English (Level C1) What your future business day could look like You’ll be the first point of contact for Dutch-speaking and international B2B customers, handling their inquiries via live chat, email, and phone With a solution-oriented mindset , You’ll support customers on technical and product-related questions Every interaction matters – You’ll ensure all details are accurately documented and customer data in the CRM stays current Working hand in hand with sales, product, and technical team s, You’ll help create a smooth and positive customer experience By staying on top of the latest product updates , You’ll make sure customers always receive the best possible support What you can look forward to Opportunities for personal and professional growth Prime location, with a park and the ocean just moments away A creative, dynamic work environment that fosters innovation Charming restaurants nearby, perfect for relaxing breaks An inclusive, friendly team that makes you feel welcome How to apply? Our recruiting team looks forward to receiving your application (resume / CV is sufficient) via our online form. A cover letter is not required. Equal opportunities for all: We welcome applications from people who are as diverse as we are - regardless of age, disability, ethnic origin and nationality, gender, religion, sexual orientation or social background. If you have further questions regarding this role, feel free to contact our Recruiting-Team via ALEX & GROSS GmbH Carrer de Josep Pla 2 Building 3, 1 – B 08019 Barcelona Spain

WE CREATE MORE SALES is not just our claim, but our passion. Every day, more than 300 employees from the areas of consulting, online marketing, IT and telesales work to create 360° communication for customers that successfully combines sales and marketing. Become part of this unbeatable team and celebrate national and international sales successes with us and our customers such as SAP, IBM, and Telekom. To strengthen our team in Barcelona, we are looking for an Inbound Specialist (m/f/d) for the Dutch Market . Your profile Previous experience in B2B inbound support or inside sales Confident handling of customer communication via chat, email, and phone Strong interest in software solutions and digital tools Customer-focused, with a proactive and solution-oriented mindset Well-organized, reliable, and comfortable working in a fast-paced environment Excellent verbal and written communications skills in Dutch (Level C2) and English (Level C1) What your future business day could look like You’ll be the first point of contact for Dutch-speaking and international B2B customers, handling their inquiries via live chat, email, and phone With a solution-oriented mindset , You’ll support customers on technical and product-related questions Every interaction matters – You’ll ensure all details are accurately documented and customer data in the CRM stays current Working hand in hand with sales, product, and technical team s, You’ll help create a smooth and positive customer experience By staying on top of the latest product updates , You’ll make sure customers always receive the best possible support What you can look forward to Opportunities for personal and professional growth Prime location, with a park and the ocean just moments away A creative, dynamic work environment that fosters innovation Charming restaurants nearby, perfect for relaxing breaks An inclusive, friendly team that makes you feel welcome How to apply? Our recruiting team looks forward to receiving your application (resume / CV is sufficient) via our online form. A cover letter is not required. Equal opportunities for all: We welcome applications from people who are as diverse as we are - regardless of age, disability, ethnic origin and nationality, gender, religion, sexual orientation or social background. If you have further questions regarding this role, feel free to contact our Recruiting-Team via ALEX & GROSS GmbH Carrer de Josep Pla 2 Building 3, 1 – B 08019 Barcelona Spain

Role : Trainer/Quality Analyst Account : eCommerce Location : Casablanca, Morocco Language : Spanish, French, English We offer Relocation Package for candidates leaving outside Casablanca or Morocco. Position Summary As an Operations Trainer & Quality Analyst, you play a critical role in improving agent performance and customer experience by connecting training, quality assurance, and operational insights. You deliver engaging training sessions, evaluate agent interactions across multiple channels, and use quality findings to identify performance gaps and implement targeted learning interventions. You collaborate closely with Operations leaders to ensure agents are equipped with the knowledge, skills, and behaviors required to meet performance and quality standards. Training & Development Deliver engaging and effective training sessions on products, systems, and processes for new and existing agents using the client’s established training materials. Adapt training delivery to different learning styles to maximize knowledge retention and engagement. Oversee the onboarding process for new agents, including training logistics such as system access and training room setup. Monitor attendance, participation, and performance during training, recommending progression to production or termination when necessary. Assess post-training knowledge retention and support agents during nesting by identifying and addressing skill gaps through targeted coaching. Design or update training materials, refresher courses, and workshops based on operational needs and quality insights. Quality Assurance Conduct regular audits of agent interactions across multiple channels including calls, emails, chat, and social media. Evaluate agent performance against established quality metrics and operational standards. Identify trends, compliance issues, and performance gaps, and provide actionable insights to Team Leaders and Operations managers. Conduct calibration sessions with stakeholders to ensure consistency in the application of quality standards. Provide focused QA support for new hires during nesting and their first 90 days in production. Performance Improvement & Operational Support Facilitate workshops or coaching sessions for underperforming agents based on QA findings. Use quality data and operational insights to recommend improvements in processes, training, and agent performance strategies. Support complex customer issues or escalations when required by the account. Stay up to date with operational processes by participating in operations calls or other required activities. Collaborate with Operations leaders and clients to align training initiatives with performance goals. Team & Stakeholder Support Share best practices and provide guidance to less experienced team members. Support the creation of QA and training presentations for leadership and client meetings. Participate in client interactions when required to represent training or quality insights.

WE CREATE MORE SALES is not just our claim, but our passion. Every day, more than 300 employees from the areas of consulting, online marketing, IT and telesales work to create 360° communication for customers that successfully combines sales and marketing. Become part of this unbeatable team and celebrate national and international sales successes with us and our customers such as SAP, IBM, and Telekom. To strengthen our team in Barcelona, we are looking for an Inbound Specialist (m/f/d) for the Dutch Market . Your profile Previous experience in B2B inbound support or inside sales Confident handling of customer communication via chat, email, and phone Strong interest in software solutions and digital tools Customer-focused, with a proactive and solution-oriented mindset Well-organized, reliable, and comfortable working in a fast-paced environment Excellent verbal and written communications skills in Dutch (Level C2) and English (Level C1) What your future business day could look like You’ll be the first point of contact for Dutch-speaking and international B2B customers, handling their inquiries via live chat, email, and phone With a solution-oriented mindset , You’ll support customers on technical and product-related questions Every interaction matters – You’ll ensure all details are accurately documented and customer data in the CRM stays current Working hand in hand with sales, product, and technical team s, You’ll help create a smooth and positive customer experience By staying on top of the latest product updates , You’ll make sure customers always receive the best possible support What you can look forward to Opportunities for personal and professional growth Prime location, with a park and the ocean just moments away A creative, dynamic work environment that fosters innovation Charming restaurants nearby, perfect for relaxing breaks An inclusive, friendly team that makes you feel welcome How to apply? Our recruiting team looks forward to receiving your application (resume / CV is sufficient) via our online form. A cover letter is not required. Equal opportunities for all: We welcome applications from people who are as diverse as we are - regardless of age, disability, ethnic origin and nationality, gender, religion, sexual orientation or social background. If you have further questions regarding this role, feel free to contact our Recruiting-Team via ALEX & GROSS GmbH Carrer de Josep Pla 2 Building 3, 1 – B 08019 Barcelona Spain

WE CREATE MORE SALES is not just our claim, but our passion. Every day, more than 300 employees from the areas of consulting, online marketing, IT and telesales work to create 360° communication for customers that successfully combines sales and marketing. Become part of this unbeatable team and celebrate national and international sales successes with us and our customers such as SAP, IBM, and Telekom. To strengthen our team in Barcelona, we are looking for an Inbound Specialist (m/f/d) for the Dutch Market . Your profile Previous experience in B2B inbound support or inside sales Confident handling of customer communication via chat, email, and phone Strong interest in software solutions and digital tools Customer-focused, with a proactive and solution-oriented mindset Well-organized, reliable, and comfortable working in a fast-paced environment Excellent verbal and written communications skills in Dutch (Level C2) and English (Level C1) What your future business day could look like You’ll be the first point of contact for Dutch-speaking and international B2B customers, handling their inquiries via live chat, email, and phone With a solution-oriented mindset , You’ll support customers on technical and product-related questions Every interaction matters – You’ll ensure all details are accurately documented and customer data in the CRM stays current Working hand in hand with sales, product, and technical team s, You’ll help create a smooth and positive customer experience By staying on top of the latest product updates , You’ll make sure customers always receive the best possible support What you can look forward to Opportunities for personal and professional growth Prime location, with a park and the ocean just moments away A creative, dynamic work environment that fosters innovation Charming restaurants nearby, perfect for relaxing breaks An inclusive, friendly team that makes you feel welcome How to apply? Our recruiting team looks forward to receiving your application (resume / CV is sufficient) via our online form. A cover letter is not required. Equal opportunities for all: We welcome applications from people who are as diverse as we are - regardless of age, disability, ethnic origin and nationality, gender, religion, sexual orientation or social background. If you have further questions regarding this role, feel free to contact our Recruiting-Team via ALEX & GROSS GmbH Carrer de Josep Pla 2 Building 3, 1 – B 08019 Barcelona Spain

¿Eres de los que compiten por cerrar más cada mes? Buscamos auténticos hunters: perfiles ambiciosos, orientados a resultados y con mentalidad de alto rendimiento. Personas que entiendan que su crecimiento profesional y económico depende de sus KPIs y que conviertan cada oportunidad en un cierre. Si te motiva ganar más porque vendes más, trabajar bajo presión y superar objetivos exigentes, sigue leyendo. El grupo educativo Namencis busca un Asesor Comercial, que contacte a clientes potenciales para calificar su interés y agendar citas de venta para el equipo comercial, altamente motivado y orientado a resultados para unirse a nuestro equipo. Este rol desempeñará un papel esencial en la generación de ventas y el cierre de acuerdos tanto a través de comunicación telefónica como escrita. Buscamos a personas apasionadas por los retos y con experiencia comprobada en ventas comerciales. Incorporación inmediata. Responsabilidades Principales: ➢ Cierre de Ventas: Contactar a clientes potenciales por teléfono y por escrito, presentando los beneficios de nuestros programas educativos y cerrando ventas efectivas. Seguir un proceso de ventas efectivo y alcanzar metas de cierre establecidas. ➢ Generación de Leads: Identificar y contactar clientes potenciales a través de estrategias de prospección y seguimiento de leads. Mantener un flujo constante de oportunidades de ventas. ➢ Atención al Cliente: Proporcionar un servicio al cliente excepcional, responder a preguntas y brindar información detallada sobre nuestros programas. ➢ Registro de Datos: Mantener registros precisos y actualizados de todas las interacciones con los clientes en el sistema de gestión de relaciones con el cliente (CRM). ➢ Gestión de Comunicaciones Escritas: Redactar, enviar y mantener comunicaciones claras, profesionales y coherentes con los leads a través de distintos canales escritos (correo electrónico, WhatsApp, chat web o mensajería interna), asegurando respuestas oportunas y un seguimiento adecuado a cada caso. Requisitos: 3-5 años de experiencia comprobada en ventas comerciales, preferiblemente en ventas telefónicas y por escrito. Capacidad para gestionar interacciones por escrito con excelente ortografía, redacción y atención al detalle. Habilidad para cerrar ventas y alcanzar metas de ventas establecidas. Fuertes habilidades de comunicación verbal y escrita. Orientación a los detalles y capacidad para gestionar múltiples tareas. Mentalidad orientada a resultados y pasión por los retos. Experiencia con sistemas de CRM es una ventaja. Este puesto de Asesor Comercial es una oportunidad emocionante para aquellos que disfrutan del desafío de cerrar ventas y contribuir al crecimiento de Namencis Education. Si tienes experiencia en ventas comerciales y estás listo para asumir este rol, ¡esperamos tu solicitud!

We are seeking a customer-oriented Support Agent who is bilingual in Spanish and English, with strong communication skills in both languages. The ideal candidate will be responsible for delivering exceptional customer service to our Spanish-speaking clients via phone, email, and chat. This role requires strong communication skills, problem-solving abilities, and a deep commitment to customer satisfaction in a fast-paced forex environment. Key Responsibilities: Provide top-tier customer support to Spanish-speaking clients regarding forex trading, accounts, and transactions via phone, email, and chat. Address customer inquiries, concerns, and issues promptly and professionally, ensuring a positive experience at all stages of the trading process. Troubleshoot and resolve forex-related issues, including account inquiries, transaction issues, platform navigation, and trade execution. Document customer interactions and maintain accurate records in the CRM system to track issues and resolutions. Collaborate with internal teams, such as technical support and account management, to escalate complex trading or platform issues and ensure swift resolution. Assist customers with information about forex products, platform usage, account management, deposits, withdrawals, and other related services. Follow company policies, industry regulations, and compliance standards to ensure a high level of service and legal adherence. Identify opportunities to enhance customer satisfaction and provide valuable feedback to management for service improvements. Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction. Requirements: Native or fluent command of Spanish, both written and spoken. Fluency in English, both written and spoken. Previous experience in customer service, support, or a related field, within the financial or forex services industry. Excellent verbal and written communication skills, with the ability to explain complex forex concepts in simple terms. Strong problem-solving and critical-thinking abilities, especially in the context of financial transactions, forex trading platforms, and account management. Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively in a high-paced environment. Proficiency in using customer support software, CRM systems, and communication tools. Patience, empathy, and a customer-first attitude, especially when dealing with financial and trading-related concerns. Ability to work flexible shifts, including weekends and holidays, if required. What We Offer Competitive Remuneration Package. Opportunity to join a dynamic, collaborative, and forward-thinking team Clear career progression and professional development opportunities

Enterprise Bot is the leading provider of GenAI, Conversational AI, and automation software, headquartered in Zurich, Switzerland. Our intelligent virtual assistants and automation tools help organizations improve efficiency, reduce costs, and deliver exceptional customer experiences across industries such as banking, insurance, and logistics. Our mission is to become the world’s #1 AI-driven automation software provider within the next five years. Our global team includes more than 70 highly skilled professionals from diverse backgrounds. We help enterprises deploy AI-powered conversational solutions (voice, chat, and email) that work in real-world, complex environments — deeply integrated into CRMs, contact centers, and core enterprise systems. We are looking for a highly technical AI Solutions Engineer to lead implementations end-to-end. This is not a project coordinator role. You’ll design architectures, own integrations, solve complex technical challenges, and work directly with engineering and IT teams on the client side. Work with Project Managers and CSMs internally for delivering projects. Design and implement end-to-end conversational AI architectures across chat, email, voice, agent assist, and automation workflows. Genesys Cloud / Engage), CRM systems (Salesforce, Microsoft Dynamics), ITSM tools (ServiceNow, BMC Remedy), and collaboration tools (Microsoft Teams, Outlook, O365). Implement integrations with messaging channels such as WhatsApp and email gateways. Build and maintain robust API-based integrations (REST, webhooks, OAuth2, JSON). Work directly with client IT teams, solution architects, CRM administrators, and technical project leads to design and implement solutions that meet enterprise requirements. Lead technical workshops and solution discussions with client engineering and architecture teams. Collaborate internally with Project Managers and Customer Success Managers to deliver projects successfully. Continuously improve internal implementation frameworks, deployment standards, and technical best practices. You’ll engineer production-grade AI deployments in complex enterprise environments. 4+ years of experience in API integrations, backend engineering, or system integration projects. ~ Strong understanding of RESTful API design and consumption, authentication and authorization mechanisms (OAuth2, JWT, SSO, and token-based systems), as well as JSON, payload transformation, and data mapping. ~ Experience with logging, monitoring, and troubleshooting production systems. ~ Hands-on experience integrating with CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot. ~ Genesys Cloud / Engage or similar). ~ Experience integrating with ITSM systems such as ServiceNow, BMC Remedy, or JIRA Service Management. ~ Scripting experience with languages such as JavaScript, Python, or similar. ~ Professional working proficiency in English (required) and German and/or French (required). Experience with middleware or integration platforms. Work on real AI deployments — not slide decks. If you enjoy building, solving real integration challenges, and deploying AI where it truly matters, this role is for you!

En Grupo TeamSystem somos una compañía tecnológica líder en soluciones digitales de gestión empresarial para pymes, microempresas y profesionales. Acompañamos a millones de clientes en su crecimiento a través de plataformas innovadoras, seguras y en la nube, y contamos con un equipo internacional en constante expansión. En TeamSystem España seguimos apostando por el desarrollo del talento y lanzamos la III Edición del Programa Talento Joven, una iniciativa dirigida a estudiantes y recién titulados/as con ganas de aprender, crecer y dar sus primeros pasos profesionales en un entorno tecnológico y colaborativo. A través de este programa de prácticas, te incorporarás al equipo de ventas para reforzar nuestro equipo comercial. Tu misión será contactar con leads cualificados provenientes de campañas de marketing y agendar reuniones de calidad para el equipo de Account Executives. No se trata de un perfil de call center ni de venta fría masiva: los leads ya están identificados y cuentan con datos de contacto. El foco estará en la cualificación rigurosa y la generación de oportunidades reales de negocio. Requisitos deseados 🙌 No dudes en aplicar si... • Hablas español a nivel nativo o avanzado y te comunicas de forma clara y persuasiva., • No temes coger el teléfono: la venta te motiva y disfrutas del proceso comercial., • Tienes capacidad de organización, priorización y autonomía., • Te sientes cómodo/a en entornos dinámicos, cambiantes y con ritmo de startup., • Te interesa desarrollar tu carrera profesional en ventas. Valorable ✨ • Experiencia previa en ventas, idealmente en entornos con sistema de comisiones., • Experiencia en empresas SaaS o entornos digitales., • Experiencia utilizando CRMs como HubSpot y capacidad para sacarles rendimiento., • Conocimiento de metodologías de cualificación y orientación clara a resultados., • Capacidad de investigación y preparación antes de contactar prospectos., • Experiencia en roles orientados al cliente (retail, restauración organizada u otros entornos con objetivos)., • Buen nivel de catalán y/o inglés., • Mentalidad analítica para cualificar correctamente oportunidades., • Perfil proactivo, adaptable y con mentalidad de crecimiento., • Más allá de la experiencia, buscamos actitud, ambición y hambre comercial. Queremos a alguien con iniciativa desde el primer día, mentalidad de mejora continua y enfoque claro en resultados. Principales responsabilidades y funciones 🖋️ Como SDR: • Serás el primer punto de contacto con potenciales clientes, representando a la empresa en cada interacción., • Mantendrás conversaciones estratégicas para identificar necesidades y cualificar oportunidades reales., • Comunicarás el valor de nuestra solución y cómo puede transformar la forma de trabajar de nuestros clientes., • Contactarás con prospectos a través de teléfono, email, chat u otros canales, adaptando tu mensaje según el interlocutor., • Trabajarás con CRM (principalmente HubSpot) para registrar actividad y hacer seguimiento eficaz., • Te convertirás en experto/a en nuestra plataforma, manteniéndote al día de novedades y lanzamientos. ¿Cuáles son Nuestros valores? 😊 INICIATIVA- Buscamos la excelencia, el impulso, el logro de resultados y el crecimiento de la empresa. Actuamos por el bien común y comprendemos, nos anticipamos y satisfacemos las necesidades de nuestros clientes. INNOVACIÓN – Creemos que las mejores soluciones se pueden generar a partir de la pluralidad de enfoques y visiones; construyendo valores y objetivos comunes. En nuestros equipos, damos espacio a los diferentes talentos que encarnan las personas y creamos oportunidades para que crezcan. INCLUSIÓN: Somos curiosos y valoramos las percepciones de otros. Siempre buscamos las mejores ideas, dentro y fuera de la organización. Siempre estamos buscando nuevas oportunidades como fuente de aprendizaje, sin desanimarnos por obstáculos o fracasos. Esta es la mentalidad que nos permite crecer, aprovechando al máximo nuestro potencial: no nos limitamos 🚀

En Grupo TeamSystem somos una compañía tecnológica líder en soluciones digitales de gestión empresarial para pymes, microempresas y profesionales. Acompañamos a millones de clientes en su crecimiento a través de plataformas innovadoras, seguras y en la nube, y contamos con un equipo internacional en constante expansión. En TeamSystem España seguimos apostando por el desarrollo del talento y lanzamos la III Edición del Programa Talento Joven, una iniciativa dirigida a estudiantes y recién titulados/as con ganas de aprender, crecer y dar sus primeros pasos profesionales en un entorno tecnológico y colaborativo. A través de este programa de prácticas, te incorporarás al equipo de ventas para reforzar nuestro equipo comercial. Tu misión será contactar con leads cualificados provenientes de campañas de marketing y agendar reuniones de calidad para el equipo de Account Executives. No se trata de un perfil de call center ni de venta fría masiva: los leads ya están identificados y cuentan con datos de contacto. El foco estará en la cualificación rigurosa y la generación de oportunidades reales de negocio. Requisitos deseados 🙌 No dudes en aplicar si... • Hablas español a nivel nativo o avanzado y te comunicas de forma clara y persuasiva., • No temes coger el teléfono: la venta te motiva y disfrutas del proceso comercial., • Tienes capacidad de organización, priorización y autonomía., • Te sientes cómodo/a en entornos dinámicos, cambiantes y con ritmo de startup., • Te interesa desarrollar tu carrera profesional en ventas. Valorable ✨ • Experiencia previa en ventas, idealmente en entornos con sistema de comisiones., • Experiencia en empresas SaaS o entornos digitales., • Experiencia utilizando CRMs como HubSpot y capacidad para sacarles rendimiento., • Conocimiento de metodologías de cualificación y orientación clara a resultados., • Capacidad de investigación y preparación antes de contactar prospectos., • Experiencia en roles orientados al cliente (retail, restauración organizada u otros entornos con objetivos)., • Buen nivel de catalán y/o inglés., • Mentalidad analítica para cualificar correctamente oportunidades., • Perfil proactivo, adaptable y con mentalidad de crecimiento., • Más allá de la experiencia, buscamos actitud, ambición y hambre comercial. Queremos a alguien con iniciativa desde el primer día, mentalidad de mejora continua y enfoque claro en resultados. Principales responsabilidades y funciones 🖋️ Como SDR: • Serás el primer punto de contacto con potenciales clientes, representando a la empresa en cada interacción., • Mantendrás conversaciones estratégicas para identificar necesidades y cualificar oportunidades reales., • Comunicarás el valor de nuestra solución y cómo puede transformar la forma de trabajar de nuestros clientes., • Contactarás con prospectos a través de teléfono, email, chat u otros canales, adaptando tu mensaje según el interlocutor., • Trabajarás con CRM (principalmente HubSpot) para registrar actividad y hacer seguimiento eficaz., • Te convertirás en experto/a en nuestra plataforma, manteniéndote al día de novedades y lanzamientos. ¿Cuáles son Nuestros valores? 😊 INICIATIVA- Buscamos la excelencia, el impulso, el logro de resultados y el crecimiento de la empresa. Actuamos por el bien común y comprendemos, nos anticipamos y satisfacemos las necesidades de nuestros clientes. INNOVACIÓN – Creemos que las mejores soluciones se pueden generar a partir de la pluralidad de enfoques y visiones; construyendo valores y objetivos comunes. En nuestros equipos, damos espacio a los diferentes talentos que encarnan las personas y creamos oportunidades para que crezcan. INCLUSIÓN: Somos curiosos y valoramos las percepciones de otros. Siempre buscamos las mejores ideas, dentro y fuera de la organización. Siempre estamos buscando nuevas oportunidades como fuente de aprendizaje, sin desanimarnos por obstáculos o fracasos. Esta es la mentalidad que nos permite crecer, aprovechando al máximo nuestro potencial: no nos limitamos 🚀

🚀 Estamos buscando un/a Customer Experience Agent para un E-commerce de muebles de diseño 🏡 que no deja de crecer. Lo que empezó como un proyecto con mucha ilusión hoy es una empresa consolidada que este año superará los 20M€ de facturación. Crecemos rápido, pero sin perder lo más importante: el cuidado por el cliente y el equipo 💛 Si te gusta ayudar, resolver problemas y llevar la experiencia de cliente a otro nivel… sigue leyendo 👀 💻 ¿CUÁL SERÁ TU MISIÓN? Serás un punto de contacto clave entre nuestros clientes y la marca, ofreciendo una atención cercana, resolutiva y alineada con nuestro tono. Tus funciones principales serán: • Atención al cliente por teléfono, email y chat, de forma ágil y personalizada., • Resolución y seguimiento de incidencias relacionadas con pedidos, envíos o productos., • Colaboración directa con los equipos de Logística, Producción y Ventas para mejorar procesos., • Informar al cliente del estado de su pedido de forma clara y proactiva., • Detectar patrones de incidencias y proponer mejoras para evitar que se repitan., • Seguimiento (follow-up) con clientes para asegurar que todo se ha resuelto correctamente., • Elaboración de ofertas y presupuestos y apoyo en la negociación con clientes., • Construir relaciones sólidas y duraderas con nuestros clientes, cuidando su fidelidad. ⚙ ¿QUÉ BUSCAMOS? • Experiencia previa en Customer Care., • Castellano e inglés obligatorios (otros idiomas serán un plus)., • Buen manejo de herramientas ofimáticas., • Capacidad de organización, empatía y resolución de conflictos., • Habilidades de comunicación oral y escrita., • Actitud proactiva, ganas de aprender y de mejorar cada día., • Capacidad de trabajar en equipo y adaptarte a un entorno dinámico. ❤ PUNTOS EXTRA SI… • Te interesa el mundo de la decoración y el diseño., • Sabes escuchar al cliente y detectar sus necesidades reales., • Te manejas bien con varias tareas a la vez., • Te gusta ir un paso más allá y buscar siempre “la mejor solución”. ✨ ¿QUÉ TE OFRECEMOS? • 🕘 Horario de mañanas: de 8:30h a 16:30h., • 🏢 4 días presencial + 1 día de teletrabajo., • 🔎 Salario neto aproximado 1500€ mes / 12 pagas., • 📄 Contrato indefinido a jornada completa., • 🚀 Formar parte de una empresa en crecimiento., • 🏗️ Nuevas oficinas próximamente., • 😜 Un equipo joven, cercano y con muy buen ambiente.

Customer Service Executive Sector: Juguetes y piezas de colección Ubicación: España, Barcelona Tipo de contrato: Full time, permanente Sobre POP MART POP MART (09992.HK) es una de las principales compañías globales en la industria de la cultura pop y el entretenimiento. Centrada en la propiedad intelectual (IP), POP MART ha construido una plataforma integral para la incubación creativa y la operación de IP, empoderando a creadores de todo el mundo y ofreciendo a los consumidores productos emocionantes, servicios y experiencias inmersivas. POP MART identifica y apoya a artistas y diseñadores emergentes a nivel internacional, creando IPs de personajes populares a través de un sólido sistema de desarrollo y gestión. Nuestro portafolio incluye personajes icónicos como MOLLY, SKULLPANDA, DIMOO, THE MONSTERS e Hirono. POP MART opera más de 500 tiendas físicas y más de 2.300 Robo Shops en más de treinta países y regiones, y mediante múltiples plataformas de comercio electrónico transfronterizo llega a audiencias en más de noventa países y regiones, llevando alegría a jóvenes consumidores en todo el mundo. POP MART ha desarrollado un ecosistema integral de comercialización de IP que abarca múltiples industrias, fortaleciendo los vínculos emocionales entre fans y personajes, a la vez que explora nuevas oportunidades de creación de valor. Nuestras iniciativas incluyen el primer parque temático inmersivo del mundo en la industria de los art toys, la expansión de sus IPs en los mercados globales mediante licencias y co-branding con marcas líderes, y la organización de exposiciones de art toys y ferias temáticas de IP a nivel internacional. En Europa, POP MART ha establecido una fuerte presencia en mercados clave como Reino Unido, Francia, Italia, Alemania, Países Bajos y España, y está expandiéndose hacia nuevos mercados de alto potencial. Esta expansión acerca POP MART a los fans europeos y ofrece nuevas formas de conectar con nuestros personajes e historias. Para más información, visita y nuestra página de LinkedIn Careers. Qué esperar POP MART es una empresa dinámica, con un equipo joven y multicultural, donde podrás: • Contribuir al crecimiento del negocio europeo que combina retail, arte y narración creativa, • Trabajar con equipos apasionados en diferentes países, unidos por el amor a los juguetes de diseño y experiencias de cliente únicas, • Desarrollar tus habilidades a través de proyectos prácticos, aprendizaje colaborativo y oportunidades para explorar nuevas ideas Beneficios POP MART ofrece a sus empleados: • Regalos mensuales con los últimos diseños de POP MART, • Un sistema estructurado de bonus vinculado al rendimiento de la empresa, • Acceso a un programa confidencial de asistencia al empleado (EAP) para apoyo psicológico y de bienestar, • Eventos de equipo regulares para compartir ideas y celebrar logros El Rol y el Candidato El/la Customer Service Executive (CSE) desempeñará un papel clave apoyando a los clientes minoristas y de comercio electrónico de POP MART en Europa. El rol abarca la gestión de reclamaciones en tienda, el servicio postventa, el seguimiento de productos defectuosos y el soporte al servicio online. En estrecha colaboración con la sede central, el/la CSE garantizará que los comentarios de los clientes sean recogidos, escalados y resueltos, contribuyendo tanto a la satisfacción del cliente como a la mejora operativa. El/la candidato/a ideal tendrá una fuerte orientación al servicio, excelentes habilidades de comunicación y resiliencia en la gestión de reclamaciones en entornos minoristas y online de ritmo acelerado. Responsabilidades • Soporte a tiendas locales: Gestionar reclamaciones en tienda (disputas en las colas, actividades de revendedores, problemas de actitud en el servicio), asegurando una resolución rápida y justa., • Comunicación con clientes: Interactuar con clientes mediante los canales adecuados (presencial, teléfono o chat) para aclarar inquietudes, identificar causas raíz y garantizar un proceso de resolución completo., • Postventa en tienda: Gestionar reembolsos y cambios por problemas de calidad, coordinándose con la sede central para cerrar los casos de manera eficiente y puntual., • Gestión de productos defectuosos: Registrar y categorizar reclamaciones, documentar las causas, hacer seguimiento de volúmenes según nivel de defecto y decidir la gestión correspondiente (devolución a almacén, uso para exposición o destrucción)., • Feedback y mejora: Recoger problemas recurrentes de clientes, elaborar informes estructurados y colaborar con la sede central para optimizar productos y servicios. Requisitos • Mínimo 1 año de experiencia en atención al cliente o en un rol de servicio similar (ej. retail, hostelería). Se valora experiencia previa en gestión de reclamaciones y relaciones con clientes., • Nativo o competencia profesional (nivel B2 o superior) del castellano, con inglés requerido como segundo idioma de trabajo., • Capacidad para identificar rápidamente las necesidades del cliente, analizar problemas y proponer soluciones prácticas y rápidas., • Fuerte orientación al cliente, con capacidad de gestionar emociones y mantener la profesionalidad en situaciones difíciles., • Comunicación clara, estructurada y segura, con flexibilidad para gestionar imprevistos en entornos dinámicos., • Familiaridad con sistemas CRM y herramientas de atención al cliente; velocidad mínima de tecleo: 50 palabras por minuto Deseable (pero no esencial) • Experiencia en la industria del juguete o en retail de cultura pop, • Conocimiento del panorama retail local y europeo, • Comprensión de las tendencias en el mercado de art toys y coleccionables, • Competencia en mandarín (se considerará una ventaja para la comunicación con la sede central) Si deseas formar parte del camino de POP MART y crees que tienes las habilidades y la pasión para contribuir, haz clic en Solicitar y envíanos tu CV.

We are Impress. We believe everyone deserves a smile that makes them happy ! We are the largest chain of orthodontic clinics in Europe, with fully digital processes. We've revolutionized the invisible orthodontics industry with an exceptional team of specialists dedicated to creating smiles, using the latest technology for diagnosis, treatment, and case management. We’re looking for a patient care specialist to join us at our headquarters in Barcelona. 🦷 Are you ready to join us? 📍 Location: This position is onsite and based in Barcelona (Spain). ✨ Your Responsibilities: • Deliver an excellent customer experience to each and every one of our patients., • Ensure that every call, email, and meeting leaves our patients happy!, • Engage with our patients and build a connection to keep them excited about their journey to a perfect smile., • Customer Support: Provide excellent customer service through calls (video and audio), emails, SMS, WhatsApp, and live chat., • Make calls, book and confirm appointments, and follow up with patients., • Explain our product and guide customers through the process and timelines., • Clarify requirements and help our patients complete documentation as needed., • Proactively recognize and report trends and potential weaknesses., • Contribute to the improvement of our products and processes., • Help create solutions to enhance the customer journey., • Work with your teammates to foster a positive and energetic atmosphere. 🎯Requirements: • +1 year of experience in a similar position within Customer Service in an international environment., • Excellent level of Swedish (C1)., • Professional level of English (B2-C1)., • Excellent communication and interpersonal skills., • Team spirit and a proactive attitude., • Hands-on experience with CRM tool/tools. 💡 Why Join Us: • Modern, well-equipped offices with high-end technology., • Special benefits and discounts on company services and products., • Comprehensive training programs for professional growth and leadership development., • Dedicated support team to assist with administrative and operational tasks., • Dynamic, fast-paced environment offering impressive career development opportunities. We cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, origin, disability, or any other factor. Our differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results. Join us today and make a difference, one smile at a time!

Customer Service Executive Sector: Juguetes y piezas de colección Ubicación: España, Barcelona Tipo de contrato: Full time, permanente Sobre POP MART POP MART (09992.HK) es una de las principales compañías globales en la industria de la cultura pop y el entretenimiento. Centrada en la propiedad intelectual (IP), POP MART ha construido una plataforma integral para la incubación creativa y la operación de IP, empoderando a creadores de todo el mundo y ofreciendo a los consumidores productos emocionantes, servicios y experiencias inmersivas. POP MART identifica y apoya a artistas y diseñadores emergentes a nivel internacional, creando IPs de personajes populares a través de un sólido sistema de desarrollo y gestión. Nuestro portafolio incluye personajes icónicos como MOLLY, SKULLPANDA, DIMOO, THE MONSTERS e Hirono. POP MART opera más de 500 tiendas físicas y más de 2.300 Robo Shops en más de treinta países y regiones, y mediante múltiples plataformas de comercio electrónico transfronterizo llega a audiencias en más de noventa países y regiones, llevando alegría a jóvenes consumidores en todo el mundo. POP MART ha desarrollado un ecosistema integral de comercialización de IP que abarca múltiples industrias, fortaleciendo los vínculos emocionales entre fans y personajes, a la vez que explora nuevas oportunidades de creación de valor. Nuestras iniciativas incluyen el primer parque temático inmersivo del mundo en la industria de los art toys, la expansión de sus IPs en los mercados globales mediante licencias y co-branding con marcas líderes, y la organización de exposiciones de art toys y ferias temáticas de IP a nivel internacional. En Europa, POP MART ha establecido una fuerte presencia en mercados clave como Reino Unido, Francia, Italia, Alemania, Países Bajos y España, y está expandiéndose hacia nuevos mercados de alto potencial. Esta expansión acerca POP MART a los fans europeos y ofrece nuevas formas de conectar con nuestros personajes e historias. Para más información, visita y nuestra página de LinkedIn Careers. Qué esperar POP MART es una empresa dinámica, con un equipo joven y multicultural, donde podrás: • Contribuir al crecimiento del negocio europeo que combina retail, arte y narración creativa, • Trabajar con equipos apasionados en diferentes países, unidos por el amor a los juguetes de diseño y experiencias de cliente únicas, • Desarrollar tus habilidades a través de proyectos prácticos, aprendizaje colaborativo y oportunidades para explorar nuevas ideas Beneficios POP MART ofrece a sus empleados: • Regalos mensuales con los últimos diseños de POP MART, • Un sistema estructurado de bonus vinculado al rendimiento de la empresa, • Acceso a un programa confidencial de asistencia al empleado (EAP) para apoyo psicológico y de bienestar, • Eventos de equipo regulares para compartir ideas y celebrar logros El Rol y el Candidato El/la Customer Service Executive (CSE) desempeñará un papel clave apoyando a los clientes minoristas y de comercio electrónico de POP MART en Europa. El rol abarca la gestión de reclamaciones en tienda, el servicio postventa, el seguimiento de productos defectuosos y el soporte al servicio online. En estrecha colaboración con la sede central, el/la CSE garantizará que los comentarios de los clientes sean recogidos, escalados y resueltos, contribuyendo tanto a la satisfacción del cliente como a la mejora operativa. El/la candidato/a ideal tendrá una fuerte orientación al servicio, excelentes habilidades de comunicación y resiliencia en la gestión de reclamaciones en entornos minoristas y online de ritmo acelerado. Responsabilidades • Soporte a tiendas locales: Gestionar reclamaciones en tienda (disputas en las colas, actividades de revendedores, problemas de actitud en el servicio), asegurando una resolución rápida y justa., • Comunicación con clientes: Interactuar con clientes mediante los canales adecuados (presencial, teléfono o chat) para aclarar inquietudes, identificar causas raíz y garantizar un proceso de resolución completo., • Postventa en tienda: Gestionar reembolsos y cambios por problemas de calidad, coordinándose con la sede central para cerrar los casos de manera eficiente y puntual., • Gestión de productos defectuosos: Registrar y categorizar reclamaciones, documentar las causas, hacer seguimiento de volúmenes según nivel de defecto y decidir la gestión correspondiente (devolución a almacén, uso para exposición o destrucción)., • Feedback y mejora: Recoger problemas recurrentes de clientes, elaborar informes estructurados y colaborar con la sede central para optimizar productos y servicios. Requisitos • Mínimo 1 año de experiencia en atención al cliente o en un rol de servicio similar (ej. retail, hostelería). Se valora experiencia previa en gestión de reclamaciones y relaciones con clientes., • Nativo o competencia profesional (nivel B2 o superior) del castellano, con inglés requerido como segundo idioma de trabajo., • Capacidad para identificar rápidamente las necesidades del cliente, analizar problemas y proponer soluciones prácticas y rápidas., • Fuerte orientación al cliente, con capacidad de gestionar emociones y mantener la profesionalidad en situaciones difíciles., • Comunicación clara, estructurada y segura, con flexibilidad para gestionar imprevistos en entornos dinámicos., • Familiaridad con sistemas CRM y herramientas de atención al cliente; velocidad mínima de tecleo: 50 palabras por minuto Deseable (pero no esencial) • Experiencia en la industria del juguete o en retail de cultura pop, • Conocimiento del panorama retail local y europeo, • Comprensión de las tendencias en el mercado de art toys y coleccionables, • Competencia en mandarín (se considerará una ventaja para la comunicación con la sede central) Si deseas formar parte del camino de POP MART y crees que tienes las habilidades y la pasión para contribuir, haz clic en Solicitar y envíanos tu CV.