Spanish Speaking Solutions Consultant - Work In Sofia, Bulgaria
hace 1 día
Barcelona
ph3About Mercier Consultancy Group /h3 pMercier Consultancy Group is one of Europe's most respected international staffing and business process outsourcing firms, connecting exceptional multilingual talent with world‑class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we are committed to matching the right people with the right opportunities at every stage of their career. At Mercier Consultancy Group, we don't just fill positions — we build careers, foster growth, and create life‑changing experiences for every candidate we represent. /p h3Job Overview /h3 pWe are currently seeking a talented and motivated Spanish‑Speaking Solutions Consultant to join a dynamic customer support services team based on‑site in Sofia, Bulgaria. This exciting Spanish‑Speaking Solutions Consultant position in Bulgaria is ideal for a service‑oriented professional who is passionate about delivering outstanding customer experiences and resolving complex client queries with confidence and clarity. If you are fluent in Spanish, thrive in a fast‑paced customer support environment, and are eager to build a meaningful international career, this role represents an exceptional opportunity — and with our fully paid relocation package, getting started has never been easier. /p h3Key Responsibilities /h3 ul liServe as the primary point of contact for Spanish‑speaking customers, delivering prompt, professional, and empathetic support across multiple communication channels including phone, email, and live chat. /li liDiagnose and resolve customer issues efficiently within the customer support services framework, ensuring first‑contact resolution wherever possible and escalating complex cases to the appropriate teams. /li liProvide tailored, solution‑focused guidance to clients regarding products, services, and processes, ensuring all interactions meet and exceed quality and satisfaction benchmarks. /li liAccurately log all customer interactions, queries, and resolutions within the company's CRM system, maintaining detailed and up‑to‑date records in compliance with data management protocols. /li liCollaborate closely with internal departments and cross‑functional teams to identify recurring customer pain points and contribute to the continuous improvement of service delivery processes. /li liProactively stay informed about product updates, policy changes, and industry developments to ensure customers always receive accurate and relevant information. /li liUphold and champion the company's customer service standards at all times, contributing to a positive team culture and a consistently high‑quality support environment. /li liParticipate in regular training sessions, team briefings, and performance reviews to support ongoing professional development within the customer support services division. /li /ul h3Requirements /h3 ul liNative or fluent Spanish language proficiency, both spoken and written, is essential for this role — strong command of Spanish is a non‑negotiable requirement. /li liValid EU passport (mandatory). /li liGood working knowledge of English to facilitate internal communication and team collaboration within the multinational customer support services environment. /li liPrevious experience in customer support, customer service, helpdesk, or a related client‑facing role is highly advantageous. /li liExcellent interpersonal and communication skills, with a natural ability to engage with customers, manage expectations, and deliver solutions with professionalism and care. /li liStrong computer literacy and the ability to navigate CRM platforms, ticketing systems, and standard office software with confidence. /li liA proactive, solution‑oriented mindset with the ability to work independently as well as collaboratively within a team‑driven customer support services setting. /li /ul h3Benefits /h3 ul liCompetitive Monthly Salary reflective of your skills and experience in the customer support services industry. /li liFully Paid Training to ensure you are thoroughly prepared and confident in your role from day one. /li liComprehensive Health Insurance coverage for your peace of mind. /li liFully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Sofia, Bulgaria seamless and stress‑free. /li liMonthly Performance Bonus rewarding your dedication, results, and exceptional customer service delivery. /li li€1,500 Signing Bonus (one‑time payment) awarded to all new hires joining the team. /li liA vibrant, multicultural, and supportive work environment where your career growth is actively encouraged. /li liAnd much more. /li /ul h3Life in Bulgaria /h3 pRelocating to Bulgaria means embracing a vibrant and culturally rich European lifestyle that consistently surprises and delights those who make the move. Sofia, the capital, is a dynamic, cosmopolitan city that blends a storied history with a modern, forward‑thinking energy — home to stunning architecture, thriving arts scenes, world‑class restaurants, and a welcoming international community. Bulgaria enjoys a wonderful four‑season climate, with warm, sun‑filled summers perfect for exploring the country's breathtaking mountains, Black Sea coastline, and ancient historic sites, and crisp winters that bring world‑renowned skiing resorts within a short drive of the capital. /p pOne of the most compelling reasons professionals searching for Spanish‑speaking jobs and other multilingual roles choose Bulgaria is the outstanding quality of life available at a remarkably affordable cost of living compared to most Western European capitals. Bulgaria offers an incredible array of cuisine — from traditional Balkan flavours to international gastronomy — alongside a thriving social scene, safe neighbourhoods, and excellent public infrastructure. For those exploring jobs in Bulgaria, Sofia represents a gateway to an enriching European adventure, and with Mercier Consultancy Group providing a fully paid relocation package, your transition to life in Bulgaria will be smooth, supported, and genuinely exciting from the very first day. /p /p #J-18808-Ljbffr