154 Best office Jobs in Granada (August 2026)

Client Service Lead - Senior - EMEA

4 days ago

Granada

ppbJoin us on a journey of endless possibilities /b /p pAt Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. /p pLearn more at /p h3Client Success Leader /h3 h3The Role /h3 pThe Customer Success Leader (CSL) is accountable for end-to-end client success for a client supported within a Strategic POD. This role is responsible for customer relationship and PL management of (a) strategic account(s). The CSL acts as the primary client owner, ensuring service excellence, operational stability, contractual adherence, and long-term value realization globally. The CSL owns service governance, service delivery, and cross functional execution. Partnering closely with Country Team Leads, AMO, AMS, ITCSO’s, HR Tech Leads, Country Knowledge Centers of Excellence (CoEs), Client Execs (CE’s), and Sales, the CSL ensures a seamless, high-quality client experience that drives Client retention and reference-ability, NPS, and profitability. /p h3Key Responsibilities /h3 ul liServe as the primary point of accountability for assigned client, owning overall relationship health, satisfaction, and service outcomes. /li liAct as a trusted advisor to senior client stakeholders by understanding business priorities, risk areas, and transformation opportunities. /li liLead client governance routines including operational reviews, SLA tracking, QBRs, and escalation management. /li liEnsure adherence to contractual commitments, service scope, and governance cadence across all countries in scope. /li /ul h3Service Oversight Delivery Assurance /h3 ul liProvide end-to-end oversight of service delivery across assigned client. /li liPartner with Country Operations Leads and Teams to ensure timely, accurate, and compliant service execution. /li liMonitor delivery performance, controls, and audit readiness; proactively address risks or systemic issues. /li liCoordinate resolution of complex, cross functional issues impacting service quality or client confidence. /li /ul h3Operational Cross Functional Coordination /h3 ul liCollaborate with AMO and technical teams to resolve application, integration, or configuration challenges. /li liWork with Country Knowledge CoEs to ensure alignment with country specific regulations and legislative updates. /li liDrive consistency, standardization, and best practices across regions, while accommodating local requirements. /li liContribute to POD level initiatives including automation, process improvements, and service model evolution. /li /ul h3Commercial Financial Accountability /h3 ul liOwn the Client PL and improve both top and bottom lines. /li liSupport revenue retention and growth by identifying expansion opportunities and partnering with Sales and Account Executives. /li liReview and manage change requests (CRs), ensuring scope, pricing, and execution align with contractual terms. /li liOversee billing validation, revenue tracking, and cost awareness in collaboration with Finance and POD leadership. /li liProvide insight and input into account planning, forecasting, and long-term client strategy. /li /ul h3Leadership Stakeholder Management /h3 ul liInfluence and orchestrate cross functional teams with / without direct line management authority. /li liSupport effective resource planning and escalation across operational teams. /li liPromote a culture of accountability, transparency, and continuous improvement across the POD. /li liChange the mindset from “we are a back-office and cost-to-company” – to “we run like a business, and generate value for our Clients, and revenue and margin for Strada”. /li liServe as a role model for client-centricity,operational, and business excellence. /li /ul h3Requirements /h3 h3Knowledge /h3 ul liStrong understanding of global payroll or HR service delivery models, including multicounty operations. /li liDeep knowledge of client governance frameworks, SLAs, and service recovery practices. /li liFamiliarity with payroll platforms and support tools (e.g., SAP ECP, Payroll Control Center, ServiceNow, Assist). /li liSound commercial acumen, including contract interpretation, change governance, and financial oversight. /li liExcellent communication, problem-solving, and stakeholder management skills. /li /ul h3Experience /h3 ul li4-6 years of experience in customer success, client service leadership, or operations within global payroll, HR tech, or enterprise services. /li liProven experience managing complex, multicounty client portfolio and senior client relationships. /li liDemonstrated success leading escalations, driving service improvements, and supporting revenue retention. /li liExperience working in BPO, shared services, or managed services environments strongly preferred. /li /ul h3Education /h3 ul liBachelor’s degree in Business, HR, Operations, Technology, or related field (or equivalent experience). /li liPayroll or HR certifications (e.g., CPP, FPC, CIPP) are a plus. /li liFluency in English required; additional regional language skills preferred. /li /ul h3At Strada, Our Values Guide Everything We Do: /h3 ul liAnticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. /li liOwn the Outcome – We take responsibility for delivering excellence and ensuring things get done right. /li liChallenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. /li liEmpower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. /li liCare About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right. /li /ul h3Benefits /h3 pAt Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. /p pAll offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. /p h3Our commitment to Diversity and Inclusion /h3 pStrada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. /p h3Diversity Policy Statement /h3 pStrada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter. /p h3Authorization to work in the Employing Country /h3 pTo be considered, you must have current and future work authorization in the country where you’re applying, without the need for visa sponsorship by Strada. /p pPlease note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. /p h3At Strada, Our Values Guide Everything We Do: /h3 ul liAnticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. /li liOwn the Outcome – We take responsibility for delivering excellence and ensuring things get done right. /li liChallenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. /li liEmpower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions. /li liCare About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right. /li /ul h3Benefits /h3 pAt Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. /p pAll offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process. /p h3Our commitment to Diversity and Inclusion /h3 pStrada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success. /p h3Diversity Policy Statement /h3 pStrada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter. /p h3Authorization to work in the Employing Country /h3 pTo be considered, you must have current and future work authorization in the country where you’re applying, without the need for visa sponsorship by Strada. /p pPlease note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers. /p h3People, Payroll and Technology Solutions | Strada Global /h3 pDiscover Strada’s global people, payroll, and technology solutions - serving 180+ countries. Simplify complexity, ensure compliance, and fuel organizational growth with our end-to-end services. /p pWe offer you a competitive total rewards package, continuing education training, and tremendous potential with a growing worldwide organization. /p h3DISCLAIMER: /h3 pNothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. /p /p #J-18808-Ljbffr

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