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¡Nueva oportunidad en Finaer! Estamos en búsqueda para incorporar a un perfil como Customer Care, quién será responsable de garantizar una experiencia de cliente excelente, homogénea y de alta calidad en todos los canales de atención, liderando la operación de Customer Care bajo estándares similares a los de grandes operadoras de telecomunicaciones, asegurando el cumplimiento de KPIs y objetivos de satisfacción y eficiencia. Responsabilidades Clave • Liderar la operación de Atención al Cliente en entornos de alto volumen y multicanal (call center, digital, chat, redes sociales, back office)., • Definir, implementar y asegurar el cumplimiento de estándares de calidad de atención y experiencia de cliente., • Gestionar y optimizar KPIs operativos y de calidad, • Diseñar e implementar modelos de control de calidad, escuchas, auditorías, scorecards y planes de mejora., • Analizar la Voz del Cliente (reclamos, encuestas, redes sociales) para identificar causas raíz y planes de acción., • Coordinar con áreas internas (Red, Sistemas, Comercial, Legal, Riesgos, Marketing) para resolver incidencias estructurales., • Gestionar escalados y casos críticos con impacto reputacional o regulatorio., • Impulsar iniciativas de mejora continua, digitalización y automatización del servicio., • Titulación universitaria en Administración, Ingeniería, Comunicación o similar., • Experiencia mínima de 5 años en Atención al Cliente en entornos de gran volumen (telecomunicaciones, utilities, banca, seguros)., • Experiencia en gestión de operaciones de call center y modelos de calidad., • Conocimiento sólido de métricas de Customer Care (NPS, FCR, AHT, SLAs)., • Experiencia gestionando equipos grandes y proveedores externos., • Liderazgo en entornos exigentes, • Orientación a resultados y calidad, • Gestión del cambio, • Capacidad analítica, • Comunicación y negociación, • Enfoque en experiencia de cliente ¿Qué ofrecemos? Contrato indefinido y jornada completa (L-V) Modalidad híbrida: 2 de presencial y 3 en remoto. Ambiente laboral joven, internacional y altamente colaborativo. Horario: de 09:00 a 18:00 horas. La oportunidad de formarte y crecer en la apasionante industria del Real Estate, junto a un equipo brillante y comprometido. ¿Por qué elegirnos? En Finaer valoramos el talento, el respeto y el reconocimiento. Trabajamos con transparencia. Si buscas un lugar donde tu esfuerzo y tus ideas sean valorados, esta es tu oportunidad. Si te apasiona el desafío, cumples con los requisitos y quieres dar un paso más en tu carrera profesional, esperamos tu postulación.

En Grupo TeamSystem somos una empresa tecnológica líder en soluciones digitales de gestión empresarial para pymes, microempresas y profesionales. Como uno de los principales proveedores europeos de software de gestión, ERP, ecommerce, fintech, CRM y soluciones digitales de HR, ayudamos a más de 2 millones de clientes a impulsar su negocio a través de plataformas innovadoras, seguras y en la nube. Con presencia en Italia, España, Turquía y Albania, y un equipo de casi 4.000 profesionales, seguimos creciendo con una clara ambición de expansión en el sur de Europa 🌍 En TeamSystem España lanzamos el III Programa de Talento en el área de Customer Service IA & Automatizaciones, dirigido a estudiantes y recién titulados/as con curiosidad por la inteligencia artificial aplicada, la automatización de procesos y la mejora de la experiencia de cliente. A través de este programa de prácticas, te incorporarás a un equipo que trabaja en la automatización del soporte, creando y entrenando bots de IA, agentes de correo, chat y voz, y contribuyendo a reducir la carga operativa de los equipos de Atención al Cliente mediante soluciones inteligentes basadas en documentación y aprendizaje continuo. Requisitos deseados 🙌 • Estar cursando o haber finalizado FP o Grado universitario, preferiblemente en Ingeniería Informática, Telecomunicaciones, Automatización, Sistemas o similares., • Tener curiosidad real por la Inteligencia Artificial y las automatizaciones., • Interés por aprender mediante la práctica, la prueba y el error., • Capacidad de aprendizaje continuo, autonomía y actitud proactiva., • Perfil con mentalidad técnica, orientado a resolver problemas reales. Valorable ✨ • Conocimientos o interés en automatización de procesos y plataformas de creación de bots., • Experiencia (académica o personal) probando herramientas de IA, chatbots o agentes virtuales., • Familiaridad con entornos como Ultimate, Mitsi, Cendex u otras plataformas similares., • Interés por la documentación técnica y su uso para entrenar modelos de IA., • Perfil “maker”: personas que prueban, testean y construyen. Principales responsabilidades y funciones 🖋️ Durante tu periodo de prácticas, participarás en: • Creación, actualización y mantenimiento de documentación utilizada para entrenar modelos de IA., • Entrenamiento de bots de IA (correo, chat y agentes de voz) mediante plataformas internas., • Apoyo en la automatización de procesos orientados a reducir carga operativa en Atención al Cliente y Customer Success., • Configuración y mejora de agentes de soporte inteligentes y centralitas automatizadas., • Pruebas, validación y mejora continua de flujos automatizados., • Colaboración en el desarrollo de IA interna para TeamSystem., • Aprendizaje práctico en entornos reales de IA aplicada a negocio. ¿Cuáles son Nuestros valores? 😊 INICIATIVA- Buscamos la excelencia, el impulso, el logro de resultados y el crecimiento de la empresa. Actuamos por el bien común y comprendemos, nos anticipamos y satisfacemos las necesidades de nuestros clientes. INNOVACIÓN – Creemos que las mejores soluciones se pueden generar a partir de la pluralidad de enfoques y visiones; construyendo valores y objetivos comunes. En nuestros equipos, damos espacio a los diferentes talentos que encarnan las personas y creamos oportunidades para que crezcan. INCLUSIÓN: Somos curiosos y valoramos las percepciones de otros. Siempre buscamos las mejores ideas, dentro y fuera de la organización. Siempre estamos buscando nuevas oportunidades como fuente de aprendizaje, sin desanimarnos por obstáculos o fracasos. Esta es la mentalidad que nos permite crecer, aprovechando al máximo nuestro potencial: no nos limitamos 🚀

Job Description of E-commerce Customer Specialist Location: Madrid, Spain On-board time: ASAP About us: We are a technology company, driven by the passion to create the ultimate products, with smart terminals and intelligent services at its core. Founded over 20 years ago, with headquarters in Dongguan, China, we are proud to say that we still have over 80-percent of employees working in R&D, as part of our proprietary research and development system. By now, we have over 300 million active users worldwide, and we are ranked 5th in global market share. One dream. One team Holding a firm belief in creating the vivo culture in Europe, we are proud to say that our team is courageous, ambitious, authentic and multicultural with 15 nationalities and growing. We celebrate each nationalities' special day. At vivo, we make sure your voice is heard, and your culture is respected. At vivo, we commit ourselves to one thing, do the right things and do things right. We support openness and authenticity, promote self-reflection and continuous learning, we thrive to provide a working environment where our talents can perform at their peak. Responsibilities Position Target Overview： We are looking for an enthusiastic and detail-oriented Customer Service Specialist to join our growing team. In this role, you will assist in managing daily email inquries for the e-commerce platform . If you are passionate about e-commerce, highly organized, and ready to contribute to the success of our online business, we’d love to have you on board! • customer support：Dedicated Market Support: Serve as the main point of contact for all customer inquiries originating from our Spanish and Portuguese website and e-commerce platform., • handle customer inquries：Primarily handle customer inquiries via email and phone, delivering prompt, accurate, and courteous responses., • Efficiently manage returns, exchanges, promotion, refunds, and product-related concerns, finding fair and satisfactory solutions., • Assist customers with order placement, tracking, modifications, shipping inquiries, and issue resolution related to logistics. Your Profile includes 1．At least a Bachelor’s degree 2. At least 2-years customer service software experiences, 3. Soft Skills: • Spanish and English is must, Portugees is a plus, • Excellent written and verbal communication skills, • Customer support, email and live chat experiences, • Customer-centric mindset: Strong empathy, patience, and a genuine passion for helping people and solving problems., • Problem-Solving Skills: Ability to work independently, analyze situations, and make sound decisions to resolve customer issues effectively., • Good communication skills and ability to work effectively with different teams. At vivo, we are committed to providing equal opportunities. We value diversity and inclusion and do not discriminate against people on any basis, such as, but not limited to, religion, color, nationality, gender, sexual orientation or disability. We focus on doing the right thing and do things right! We look forward to hearing back from you! Connect with us! If this sounds like your next challenge, send us your application at this link

italki is seeking a motivated and experienced Customer Success Specialist with a proven track record of performance, customer empathy, and results-oriented thinking to join our customer success team. Candidates will be responsible for a wide range of duties related to students and teacher support. Ideal candidates will be analytical and capable of succeeding in a fast-paced team environment. The Customer Success Specialist acts as the primary interface between italki users and business. He/She will be responsible for providing timely and accurate operational support to students and teachers in italki. The successful candidate has an immediate, distinct effect on the experience of italki users, making a strong record of italki users focus on a high standard for the role. The Customer Success Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service-level agreements for email cases. Responsibilities • Handle customer inquiries in assigned channels such as email, WeChat, chat, or social media., • Provide appropriate solutions and alternatives within the agreed service level and follow up to ensure resolution., • Review and assess customer service interactions to ensure adherence to quality standards., • Provide constructive feedback and coaching/training to customer service representatives., • Identify trends and areas for improvement in service delivery and collaborate with management to develop quality improvement plans., • Participant or lead the department's project to reach the department's goal. Requirements • Bachelor’s degree, • 2+ years online and offline customer-facing experiences, preferably with a quality control or assurance focus., • Strong interpersonal skills and multicultural awareness, • Results-oriented, inspires dedication, and strong ownership, • Good communication skills with the ability to provide constructive feedback with a positive approach., • Excellent written and verbal English Plus • Proficiency in an extra foreign language out of English, • Experience in high tech, software development, and education technology industries, • Experience in growing and scaling a company growth or start-up team experience, • Experience in companies with global/regional presence with multiple offices across different

Desde IMAN Temporing, empresa especializada en RRHH, queremos acompañarte en tu trayectoria laboral. #Conectamoseltalentoconlasoportunidades ¿Te gusta ayudar a las personas y ofrecer soluciones claras y eficaces? Buscamos un/a Agente de Atención al Cliente para incorporarse a una empresa líder del sector servicios de información. Funciones: • Atender a clientes y no clientes a través de teléfono, email y chat., • Atención en español como en otros idiomas, Ingles., • Resolución de dudas en el menor tiempo posible, • Registro de reclamaciones y coordinar la resolución de las mismas con otros departamentos con el objetivo de dar la mejor respuesta al emisor., • Contrato temporal, • Incorporación inmediata, • El horario: de lunes a viernes de 8:30 a 18:30 con los descansos que establece la ley., • Salario: 18K REQUISITOS MÍNIMOS: • Segunda etapa de educación secundaria (Bachillerato, FP de grado medio, BUP, FPI y FPII),, • Experiencia en puestos relacionados con atención al cliente., • Castellano Avanzado y conocimientos en inglés., • Experiencia de 2 año o más en puestos similares

¡Hola! 🙋 ¿Todavía no conoces hiberus? Somos una empresa de #tecnología construida con un ingrediente diferencial, la HIPERESPECIALIZACIÓN. Formar parte de hiberus significa crecimiento, pasión por la tecnología, interés por la innovación, ambiente laboral flexible y colaborativo, compañerismo, aprendizaje, formación continua, motivación y superación ante nuevos retos... y esto es solo el principio. Contamos con un equipo de más de 4.500 profesionales, 46 áreas de especialización y 35 hubs de desarrollo en España, Europa, Latinoamérica, Estados Unidos y África. Somos la primera empresa tecnológica española de capital privado. En los últimos cuatro años, hemos experimentado un crecimiento exponencial, duplicando nuestro volumen de negocio año tras año. Esto nos ha permitido consolidarnos como un actor clave en el ecosistema tecnológico español y mantenernos competitivos frente a los líderes internacionales ¡Estamos redefiniendo el mapa tecnológico mundial! 🌐💻 Trabajamos muy duro, para transformar nuestra vida a través de la tecnología y queremos contar contigo para seguir creciendo. Si lo tuyo es el mundo IT, te gusta estar al día en las últimas tecnologías y quieres asumir un nuevo reto profesional ¡Sigue leyendo, te estamos buscando! 🔎¿Qué buscamos? Buscamos un/a Oracle Service Cloud Consultant (con perfil técnico-funcional) para unirse a nuestro equipo. Personas con experiencia sólida en Oracle B2C Service / Service Cloud, capaz de auditar, diseñar, implementar y optimizar entornos complejos de CRM, con especial atención a la experiencia del cliente, la integración de sistemas y la seguridad. Queremos una persona proactiva, resolutiva, con mentalidad de consultoría y ganas de aportar valor real. Pero sobre todo... ¡en hiberus buscamos buena gente! 😉 💻Algunas de tus funciones • Auditar el entorno tecnológico actual de Oracle Service Cloud de un cliente del sector editorial., • Diseñar y configurar la arquitectura inicial del CRM: interfaces de usuario (BUI), portales de cliente, canales de soporte (chat, email, incidentes)., • Gestionar roles, permisos y accesos, asegurando cumplimiento con normativas como el GDPR., • Integrar Oracle Service Cloud con otros sistemas: CRMs externos, CTI, plataformas de mensajería, herramientas de gestión de contenidos, etc., • Revisar y optimizar la arquitectura existente: proponer mejoras en flujos, versiones, automatización y rendimiento., • Desarrollar customizaciones: add-ins, dashboards, scripts, APIs o integraciones (por ejemplo, con Outlook o sistemas internos de gestión de suscripciones)., • Brindar soporte técnico de primer y segundo nivel, gestionar actualizaciones en la nube y actuar como enlace con el soporte oficial de Oracle., • Liderar la implementación de nuevas funcionalidades garantizando una experiencia omnicanal unificada., • Administrar usuarios, seguridad, backups y planes de contingencia., • Automatizar procesos mediante scripts o herramientas como Ansible (dentro del entorno Oracle). 💻💪🏻Habilidades y requisitos • Experiencia demostrable (mínimo 2-3 años) en implementación, configuración y soporte de Oracle B2C Service / Service Cloud (anteriormente conocido como RightNow)., • Conocimiento profundo de: Arquitectura de Oracle Service Cloud, Configuración de interfaces (BUI, Customer Portal), Workflows, reglas de negocio, SLAs, Integraciones vía APIs, SOAP/REST, Gestión de usuarios, roles y seguridad, • Experiencia en auditorías técnicas, migraciones y optimización de entornos CRM., • Capacidad para desarrollar customizaciones técnicas (JavaScript, PHP, APIs, etc.)., • Conocimientos en integración con CTI, sistemas de ticketing o plataformas editoriales será un plus., • Orientación al cliente, capacidad de análisis y comunicación clara con equipos técnicos y funcionales., • Disponibilidad para viajar puntualmente a Madrid si resides en otra ciudad con oficina Hiberus., • Inglés profesional (imprescindible para documentación y coordinación con Oracle)., • Formación en Ingeniería Informática, Telecomunicaciones, ADE+Informática o similar. 🙌¿Qué te ofrecemos? 💼 Contrato indefinido en una compañía puramente tecnológica, que forma parte de un gran grupo, solvente y en crecimiento. 💰 Salario fijo competitivo 🏖️ Ambiente familiar, cercano, ¡como una gran familia! ⏰ Conciliación con nuestra vida personal y laboral mediante horario flexible, desconexión digital, jornada intensiva viernes y verano. 🤙 Cultura “techie”, nos gusta estar en contacto con la tecnología, herramientas, y últimas novedades! 📚 ¡Formación! Siempre que quieras, disfrutarás de un amplio catálogo de cursos formativos, adaptados a tu perfil profesional, inquietudes y novedades del sector. Para ello, pondremos a tu disposición todo el potencial de nuestra Hiberus University y los acuerdos con los principales fabricantes. 💳 ¡Benefíciate! Programa de retribución flexible a medida: seguro médico, tarjeta de transporte público, cheques guardería, tarjeta restaurante, etc. En hiberus estamos viviendo un crecimiento explosivo 💥 y queremos que formes parte de nuestro equipo. Suena bien, ¿verdad? Si quieres saber más, ¡inscríbete y te contamos! Si quieres saber más busca nuestros hashtag #somoshiberus #lascosasocurrenaquí y conoce todo lo que hacemos. Hablamos? #somosHiberus y ¿tú? ¿Te animas?🚀

🌟 ESPECIALISTA EN SOLUCIONES CONTACT CENTER 🔧 Conocimiento Técnico Imprescindible Experiencia y conocimiento en implementación, administración y optimización de soluciones CX de Contact Center on premise y cloud: 🖥️ On Premise: Genesys Engage On Premise (versiones 8.5 y 9) • Framework., • Outbound., • Análisis de datos vía Genesys Info Mart., • Diseño de estrategias de enrutamiento multicanal: voz, chat, email, SMS., • Desarrollos vía Workspace Desktop Edition con Agent Assist y presentación del resumen automático., • Integraciones API vía Genesys SDK., • Desarrollo y configuración de widget para Chat Bot Conversacional, con IA generativa en web y app, para identificación de clientes, resolución de consultas y transferencia inteligente a agente., • Integraciones Avaya vía AES y Avaya Session Manager con SIP Server. ☁️ Soluciones Cloud como Genesys Cloud CX • Diseño de flujos y enrutamientos para voz y canales digitales., • Outbound: configuración de campañas y dialer., • Análisis de métricas Cloud., • Diseño y configuración de dashboards., • Automatización de procesos vía bot flows y digital flows., • Integraciones con web y App vía widgets y chat bot conversacional. 🔄 Otros conocimientos imprescindibles • Gestión de proyectos y peticiones en metodología Ágile: Kanban y SCRUM en su ciclo completo de vida., • Experiencia y conocimientos en lenguajes de programación Java, JavaScript y SQL., • Experiencia con herramientas: Businessmap (Kanbanize), Confluence, Postman y DevOps con Git y Jenkins., • Experiencia y conocimientos en integraciones con web y app para canales digitales, como por ejemplo chat e integraciones con IA generativa y agéntica., • Experiencia y conocimiento en integraciones de aplicaciones de contact center (botonera, argumentarios…) con los principales CRM del mercado:, • Salesforce, Microsoft Dynamics, ServiceNow, Oracle, vía API REST, webhooks y Data Actions. 🎯 Conocimiento Técnico Valorable • Experiencia y conocimientos en programación .NET con Workspace Desktop Edition., • Experiencia en migraciones de soluciones contact center on premise a cloud., • Experiencia y conocimientos en bases de datos Oracle y sistemas operativos., • Certificaciones en soluciones de CX de Contact Center. ⭐ Aptitudes • Buena disposición, resolutiva y actitud proactiva., • Trabajo en equipo y coordinación con otros equipos IT y de la compañía., • Orientación a resultados enfocada en:, • Mejorar la productividad, • Automatización de procesos, • Mejora en eficiencia, • Mejora de la experiencia del usuario, • Ética y responsable. 🎓 Formación Académica • Ingeniero Técnico o Superior en Informática o Telecomunicaciones. 🧩 Funciones: • Gestión y documentación de proyectos y peticiones en herramientas de la compañía: Kanbanize, Confluence, tecnologías SCRUMB, en todo el ciclo de vida. ⚙️ Análisis, diseño, despliegue y seguimiento de soluciones de Contact Center con: • Desarrollo de botonera., • Desarrollo de procesos de carga API REST., • Desarrollo de argumentarios en web., • Proceso de transferencias de inteligentes., • Customización de widgets en JavaScript., • Integraciones con CRM vía API REST, webhooks y Data Actions. 🤖 Automatización de procesos utilizando bot flows y digital flows con IA generativa y agéntica para mejora de la experiencia del cliente En web y App: • Customización de widgets vía JavaScript., • Integraciones con IA en canales digitales con Chat Bot conversacional., • Integraciones vía Servicios Web Rest con API. 📞 Operativa • Gestión y configuración de campañas salientes., • Diseño de flujos de enrutamiento de interacciones de contactos de campaña y canales digitales en Genesys Engage y soluciones Cloud (diseño de flujos vía Architect), para mejorar y eficientar operativas.

¡Estamos en plena búsqueda de un Responsable de Ventas Digital! Si te apasiona el mundo de la automoción y tienes experiencia impulsando ventas a través de canales digitales, esta es tu oportunidad. Buscamos a un profesional capaz de liderar la estrategia comercial online, optimizar la gestión de leads y garantizar una experiencia de cliente excepcional en un entorno omnicanal. Si dominas el ecosistema digital, sabes trabajar con CRM y te motivan los retos comerciales… ¡esta vacante es para ti! ¿Cuáles serán tus funciones? • Supervisar el flujo completo de leads online desde su captura hasta el cierre., • Garantizar el uso correcto y eficiente del CRM por parte del equipo (Salesforce, HubSpot u otros)., • Optimizar la atención multicanal: WhatsApp Business, redes sociales, chat web y formularios digitales., • Asegurar tiempos de respuesta ágiles y experiencias personalizadas para cada cliente digital. ¿Qué buscamos? • Un líder dinámico, proactivo y fuertemente orientado a la consecución de objetivos., • Experiencia consolidada en ventas digitales, gestión comercial online o marketing digital, preferiblemente en el sector automoción o en entornos ecommerce., • Con sólidos conocimientos del sector automotriz y dominio de herramientas CRM como Salesforce, HubSpot u otras plataformas de gestión comercial., • Capaz de interpretar datos, manejar herramientas digitales y transformar métricas en decisiones estratégicas para impulsar la actividad de ventas., • Excelentes habilidades comunicativas, negociación y visión comercial, capaz de influir y motivar tanto a clientes como a su equipo., • Alta capacidad de planificación, organización y coordinación multicanal, asegurando la correcta ejecución de procesos comerciales., • Nociones de SEO/SEM y experiencia gestionando estrategias en entornos omnicanal para maximizar la captación y conversión de leads., • Y que pueda trabajar de forma alineada con marketing y postventa, garantizando una experiencia de cliente unificada, coherente y orientada a resultados. ¿Qué ofrecemos? • Ubicación: Madrid, • Oportunidad de crecimiento en una multinacional líder y plenamente consolidada en el sector., • Estabilidad laboral en un proyecto sólido y en expansión., • Paquete retributivo competitivo, • Acceso a un programa de retribución flexible., • Descuentos exclusivos para empleados Si buscas una empresa que reconozca tu talento, valore tus ideas y te ofrezca un entorno donde seguir creciendo, este es tu sitio ¡Queremos conocerte!

En Quirónsalud, tu carrera tiene un propósito. En Quirónsalud, no solo lideramos el sector sanitario; lo estamos transformando. Con tecnología de última generación y una red de más de 58 hospitales en España y más de 180 centros sanitarios en Europa, respaldados por Fresenius-Helios, trabajamos con una misión clara: mejorar vidas. Buscamos profesionales, que quieran crecer, innovar y formar parte de un equipo donde la excelencia es el día a día. Únete a nuestro equipo Vacante: Técnico/a Genesys Cloud Ubicación: Madrid Funciones: Estamos buscando un/a profesional con sólida experiencia en Genesys Cloud, capaz de liderar el diseño, desarrollo e implementación de soluciones avanzadas de Contact Center. • Diseñar, desarrollar y mantener flujos de experiencia del cliente en Genesys Cloud Architect, • Configurar e implementar lógica de enrutamiento, automatización y reglas operativas para canales digitales y de voz., • Desarrollar integraciones con APIs REST, Data Actions, servicios basados en eventos y middleware., • Construir y gestionar campañas de marcación automática (outbound dialer), para distintos tipos de marcación (progresiva, preview o agentless), definición estrategias de marcación, rule sets o personalizaciones mediante worflows, • Participar en el análisis, diagnóstico y resolución de problemas de plataforma., • Trabajar junto a equipos de TI, operaciones y experiencia del cliente para implementar soluciones alineadas con los objetivos del negocio., • Garantizar el rendimiento, estabilidad y seguridad de la plataforma Genesys Cloud., • Monitoreo, optimización y resolución de incidentes, así como interlocución con otros partners tecnológicos, • Contrato indefinido a jornada completa, con horario de oficina y posibilidad de teletrabajo., • Contarás con el respaldo de un equipo con amplia experiencia que te ayudará a fortalecer tus habilidades y avanzar en tu carrera., • Formación continua: estimularemos tu aprendizaje y desarrollo a través de nuestra Universidad Quirónsalud y nuestros planes de formación específicos, que permitirán desarrollarte personal y profesionalmente. Pensamos en tu bienestar • Acceso a nuestro programa de cuidado de salud y bienestar que incluye iniciativas como:, • Cuidado de la salud: planes de bienestar físico y mental (acceso a servicios de atención médica, programas de mantenimiento de la salud, así como apoyo psicológico), • Cuidado financiero: programas de retribución flexible, facilidades para la gestión de tu salario, y descuentos exclusivos., • Cuidado de la familia: proyectos enfocados en promover la vida saludable y el equilibrio entre la vida personal y profesional., • Programa de voluntariado. ¡Te estamos esperando! En Quirónsalud promovemos la integración y el respeto por la diversidad. Por ello, nuestros procesos de selección se llevarán a cabo bajo estos principios. Así mismo, la empresa declara su compromiso en el establecimiento y desarrollo de prácticas que impulsen y fomenten la igualdad de trato y oportunidades entre hombres y mujeres, sin discriminar, directa o indirectamente, por razón de sexo. Este principio forma parte de nuestra política Corporativa y de Personas, en línea con la Ley Orgánica 3/2007, de 22 de marzo, para la igualdad efectiva entre ambos géneros. Requisitos: • Formación: Ingeniería Técnica o Superior: Informática/Telecomunicaciones, • Experiencia mínima de 2 años directamente en Genesys Cloud., • Experiencia demostrable en:, • Diseño y desarrollo de flujos en Genesys Cloud Architect. (voz, chat, email)., • Configuración de Outbound Dialing / campañas de marcación automática., • Se requiere experiencia en el manejo de la API de Genesys Cloud, así como en el uso de Postman para pruebas y validación de integraciones., • Resolución de incidencias en Genesys Cloud, incluyendo diagnóstico y manejo de la documentación oficial del fabricante., • Valorable:, • Experiencia en Chatbots/Voicebots (Genesys Bot Flow, Google Dialogflow, etc.)., • Conocimientos en bases de datos: Microsoft SQL Server u otras., • Integraciones mediante APIs REST, Data Actions y servicios basados en eventos.

¡Hola! Estamos buscando un nuevo DDigitaler para formar parte de nuestro equipo de paid media. Lo primero que necesitamos es que seas buena gente y tengas muchas ganas de formar parte de una empresa que se expande cada año y 100% digital. ¿Qué queremos que seas capaz de hacer? • Ser una máquina freak en campañas de Adwords., • Optimizar estas campañas., • Capacidad para analizar palabras clave., • Montar campañas en Display., • Montar campañas en Google Shopping., • También que audites cuentas de clientes; para hacer propuestas., • Buen interlocutor para explicarle a los clientes qué pasa con su negocio., • Social Paid: montar y ejecutar campañas de social (en cualquier red social)., • Entender de funnels de conversión., • Amazon Ads: petarlo en Amazon a nivel publicitario., • Programática., • Realizar experimentos (split, test A/B, redirect)., • Automatización de procesos (Make, Zappier)., • Experiencia en comercio electrónico (importante). ¿Qué herramientas tienes que manejar? • Google Adwords., • Facebook Business Manager., • Google Analytics., • Excel., • CRO tools., • Looker studio., • Make - Zappier, • Chat GPT - Gemini ¿Qué idiomas tienes que hablar? El 30% de nuestros clientes son extranjeros, así es que tienes que hablar inglés. ¿Qué ofrecemos? Ambiente laboral bueno. Flexibilidad total (sólo venimos un día a la semana a la oficina). Formación continua. El día de tu cumple, vacaciones. Navidades, vacaciones. Salario: según valía y experiencia (buscamos 3 años mínimo).

Public Sector Junior Consultant (Prácticas) En Impact Hub, estamos buscando una persona como tú, apasionada por el sector del impacto y con ganas de aprender, que nos apoye en la preparación y presentación de propuestas para licitaciones y subvenciones públicas para desarrollar proyectos de impacto, con foco en áreas de emprendimiento, innovación social y empresarial y sostenibilidad. Si estás cursando o has cursado recientemente un Grado o Máster relacionado con Política, Sociología, Relaciones Internacionales, Economía social, Gestión de proyectos, Administración Pública, etc., o simplemente te interesa el mundo de proyectos de fondos públicos y deseas aprender más en una consultora reconocida, con impacto positivo, innovadora y en constante evolución, no dudes en presentar tu candidatura. Buscamos un compañero o compañera de viaje que acompañe la misión de ___ , el área de Consultoría y proyectos de Impacto, específicamente en el departamento de Sector Público. La persona que se una trabajará junto a un equipo entusiasta por el impacto social y bajo la supervisión del responsable del área de proyectos del Sector Público. Las principales tareas serán: • Investigación e identificación de licitaciones y subvenciones públicas de interés a través de diversas fuentes y plataformas, a nivel local, nacional y europeo., • Análisis de pliegos de licitaciones y subvenciones, identificación de requerimientos y valoración conjunta de la viabilidad., • Preparación de la documentación necesaria para la presentación a convocatorias., • Apoyo en el diseño de los proyectos para presentar., • Apoyo en la redacción y revisión de las memorias técnicas siguiendo los parámetros de calidad establecidos., • Contacto con departamentos internos para la resolución de dudas o compilación de documentación relacionados con los requerimientos de la convocatoria., • Colaboración en iniciativas de generación de alianzas y mejora de la eficiencia del equipo. Estamos buscando una persona con: • Cursando Grado o Máster en áreas afines al puesto, con posibilidad de firmar acuerdo de prácticas curriculares o extracurriculares., • Experiencia laboral mínima de 6 meses., • Nivel alto de inglés (mínimo B2)., • Capacidad de comprensión, análisis, síntesis y redacción de textos complejos., • Manejo ágil de procesos administrativos., • Maneji ágil de la IA (Chat GPT)., • Capacidad de organización., • Habilidades interpersonales. Junto a: • Enfoque en resultados y agilidad en la realización de tareas., • Espíritu de colaboración y trabajo en equipo., • Flexibilidad y tolerancia al cambio., • Orientación al impacto y vocación de servicio., • ¡Ganas de aprender! ¿Qué ofrecemos? • Hacer prácticas durante 6 meses en un entorno laboral dinámico e innovador, dedicando tu energía y tu talento a proyectos de impacto, • Un entorno de trabajo muy atractivo donde las personas y el impacto positivo son lo más importante: ambiente de colaboración y trabajo en equipo, entorno saludable y de bienestar, mentalidad innovadora y de impacto, dinamismo y oportunidades de aprendizaje y desarrollo profesional., • Organizar tu tiempo y espacio de trabajo con flexibilidad y autonomía, en formato híbrido., • Acceso ilimitado a los espacios de coworking de Impact Hub y a las actividades organizadas por la Comunidad durante el periodo de colaboración., • Acceso a Programa de formación y Programa de bienestar en el trabajo., • Jornada de trabajo parcial de 25 horas semanales., • Remuneración: 500 euros/mes y alta en la seguridad social (en caso de prácticas)., • Lugar de trabajo: Madrid., • Incorporación: Febrero/Marzo 2026. ¿Estás interesado/a en que te conozcamos? Solicita el puesto antes del 8 de febrero. Se mantendrá la confidencialidad en todo el proceso. Impact Hub practica la igualdad de oportunidades entre hombres y mujeres y valora la diversidad en todas sus formas en los procesos de selección. ¡ESTAMOS BUSCANDO TU TALENTO! De Ámsterdam a Johannesburgo, de Singapur a Nueva York, somos la mayor red global de comunidades orientadas a la innovación y al impacto, con más de 17.000 miembros presentes en más de 100 ciudades de todo el mundo, y en constante crecimiento. Generamos entornos de trabajo colaborativos a través de espacios que acogen e impulsan propuestas innovadoras y de transformación social. ___ nació en España en 2009 y en estos años hemos ido creciendo e incrementando nuestro impacto. Nuestros espacios de coacogen personas, empresas, ideas, proyectos y eventos para promover el espíritu de comunidad, el impacto y la innovación. Ofrecemos a nuestros miembros un ecosistema único de recursos, inspiración, colaboración y oportunidades, a partir de programas de incubación y aceleración y un amplio número de contactos y eventos. Somos el primer coworking en España con certificado BCorp (la certificación para empresas que buscan una triple rentabilidad: económica, social y medioambiental). Ahora es el momento de unirte a un proyecto inspirador con un gran equipo de profesionales. ¿Te sumas al reto?

¿Te apasiona ofrecer soluciones y crear experiencias excepcionales para las personas? ¡Esta es tu oportunidad para formar parte de un equipo dinámico y multicultural en Vallecas, Madrid! Si disfrutas de los desafíos, tienes un nivel alto de alemán y te motiva aportar ideas para la mejora continua, ¡queremos conocerte! Funciones: Entre las funciones se incluyen, • Resolver dudas e incidencias en tiempo real a través de canales como teléfono, correo electrónico, chat y plataformas internas., • Gestionar tickets y casos en herramientas CRM, asegurando la trazabilidad y el cumplimiento de los estándares de servicio., • Coordinarte con equipos de operaciones, transporte y almacén para garantizar la resolución de problemas relacionados con entregas, devoluciones y reclamaciones., • Realizar un seguimiento proactivo de cada caso hasta su completa resolución, manteniendo a los clientes informados en todo momento., • Registrar y actualizar información en sistemas internos para garantizar datos precisos y reportes fiables., • Identificar patrones recurrentes en las incidencias y proponer soluciones para mejorar los procesos. Requisitos: Para ser considerado/a, necesitas, • Experiencia previa en atención al cliente y gestión de incidencias, preferiblemente en sectores como logística, transporte o e-commerce., • Nivel alto de alemán C1, tanto oral como escrito, y dominio del español C1., • Disponibilidad de incorporación el 2 de febrero de 2026., • Conocimiento básico de indicadores clave de rendimiento (SLA, NPS, TMO)., • Competencia digital y manejo de herramientas CRM, sistemas de ticketing y plataformas multicanal., • Conocimiento del sector logístico, especialmente en procesos de última milla, será valorado. Beneficios del puesto: Ofrecemos, • Contratación estable de 6 meses+indefinido., • Horario de lunes a viernes de 9.30h a 18.30h., • Salario de 24.710 € brutos anuales., • Incorporación el 2 de febrero de 2026., • Incorporarte a una empresa comprometida con la excelencia en el servicio y el desarrollo profesional de sus colaboradores/as., • Ambiente laboral dinámico y multicultural, donde cada día representa una oportunidad para aprender y crecer., • Formación inicial y continua para que te sientas preparado/a y apoyado/a en tu rol. Si buscas un entorno laboral que te motive, te desafíe y te permita marcar la diferencia, ¡esta es tu oportunidad! Anímate a formar parte de su equipo y a contribuir al éxito de su organización. ¡Postúlate ahora!

Estamos buscando un nuevo DDigitaler para formar parte de nuestro equipo de paid media. Lo primero que necesitamos es que seas buena gente y tengas muchas ganas de formar parte de una empresa que se expande cada año y 100% digital. ¿Qué queremos que seas capaz de hacer? Ser una máquina freak en campañas de Adwords. Montar campañas en Display. Montar campañas en Google Shopping. También que audites cuentas de clientes; para hacer propuestas. Buen interlocutor para explicarle a los clientes qué pasa con su negocio. Social Paid: montar y ejecutar campañas de social (en cualquier red social). Amazon Ads: petarlo en Amazon a nivel publicitario. Realizar experimentos (split, test A/B, redirect). Experiencia en comercio electrónico (importante). ¿Google Adwords. Facebook Business Manager. Google Analytics. Excel. Chat GPT - Gemini ¿Qué idiomas tienes que hablar? El 30% de nuestros clientes son extranjeros, así es que tienes que hablar inglés. ¿Flexibilidad total (sólo venimos un día a la semana a la oficina). Formación continua. El día de tu cumple, vacaciones. Navidades, vacaciones. Salario: según valía y experiencia (buscamos 3 años mínimo).

Te gusta ayudar a las personas y ofrecer soluciones claras y eficaces? Buscamos un/a Agente de Atención al Cliente para incorporarse a una empresa líder del sector servicios de información. Atender a clientes y no clientes a través de teléfono, email y chat. Mantener relaciones externas, con di

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. Descubra si esta oportunidad es adecuada para usted leyendo toda la información que sigue a continuación. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English and German via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based or interested in location to the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English and German is a must. Spanish or French is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. xcskxlj Join us in delivering exceptional support to our Infinni platform users!

Te gusta ayudar a las personas y ofrecer soluciones claras y eficaces? Buscamos un/a Agente de Atención al Cliente para incorporarse a una empresa líder del sector servicios de información. Atender a clientes y no clientes a través de teléfono, email y chat. Mantener relaciones externas, con di

Multilingual Service Support Engineer – Madrid, Spain Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region. The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience. Key responsibilities include: • Delivering remote support via phone, email, and chat to customers, distributors, and colleagues, • Troubleshooting issues related to Central Control systems, software, and network connectivity, • Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation, • Preparing and delivering technical training sessions, both online and in-person, • Contributing to service process improvements and efficiency initiatives, • Supporting timely service plan renewals and other value-added service offerings Required profile: • Degree in Engineering, Agronomy, IT or a related field, • At least 3 years of experience in technical support or help desk environments, • Strong technical understanding of wireless/mobile networks and remote support tools, • Clear, confident communicator with a structured and analytical approach, • Able to work independently and in collaboration with international teams, • Willing to travel up to 10% Languages: • Spanish and English at C2 level (spoken and written), • In addition, either:, • German at B2–C1 level, • or Italian at C1–C2 level Location: Madrid, Spain If you're a service-minded technical professional looking to work in a global support role with room to grow, we would be pleased to hear from you. Apply directly on LinkedIn or send your application to:

Further Group is a fast-growing and dynamic company at the forefront of innovation, leveraging cutting-edge technology and a deep understanding of the healthcare sector to deliver turnkey solutions for the treatment of serious medical conditions. Our company works with insurers, large employers, and affinity organizations worldwide, to accelerate consumer access to the best treatment choices. As the global leader in our field, we are seeking a highly experienced and dynamic individual to join us Clinical Case Manager (Danish Speaker) We are looking for a Clinical Case Manager, with an empathic, can-do attitude who is passionate about service delivery and eager to make an impact on people's lives at the most vulnerable moment for them – through the pathway of a critical illness. This role will be constantly enhancing the quality of the Patient's journey and delivering a 5-star Customer experience at each interaction. The ideal candidate has experience in customer operations within the sector of health insurance or second medical opinion. The Clinical Case Manager will assess, plan, implement, monitor, and evaluate actions required to provide the best remote support to the patient prior, during and after the treatment. The successful candidate will be accountable for the full Customer Care cycle. As our Clinical Case Manager (Danish Speaker), you'll get to: • Provide support to incoming cases and confirm policy, as well as medical eligibility according to internal process, • Coordinate and provide access to the best specialists and health care providers in a timely and effective manner, • Support the insured member to understand the products, process, and clinical journey, • Interact directly with Customers and Families along the Customer journey for intake interviews and others, keeping track of their progress and ensuring satisfaction, • Provide support to Claimants, Clients and Providers via phone, chat, email, digital platforms or other as per communication standards, • Organize internally with Medical Panel and externally with Medical Providers to establish a clear pathway for treatment recommendation and consequent services, • Review medical reports and treatment plans and control medical costs triggering the appropriate level of authorizations, • Handle assigned cases, draft service plans, review case progress and determine case closure, • Help insured members make informed decisions by acting as their advocate regarding their clinical status and treatment options, • Develop effective working relations and cooperate with internal Teams and colleagues, especially the medical team throughout the entire case management process, • Collaborate and coordinate with international TPA's wherever and whenever applicable., • Use the clinical background and knowledge to provide guidance and support to Claims Coordinators and other colleagues, • Participate in clinical case discussions as needed and support the medical panel, • Maintain all case records completed and up to date within internal systems (i.e., record case information, complete accurately all necessary forms, produce reports…), • Adhere to professional standards as outlined by protocols, rules, and regulations, • A University or College Undergraduate degree (Medical or Nursing), • 3-5 years of professional experience in a similar role, ideally from an international health/insurance-oriented business is a plus, • Understanding of the customer operations or Patients' Care processes, • Excellent verbal and written communication skills in English and Danish, any other language will be considered an asset, • Strong interpersonal skills, empathetic, • High attention to detail, organized and structured mind, • Strong can-do attitude, • Experience in problem resolution We are looking for talented professionals who want to work in a hybrid working model, where you can enjoy the best of both worlds: three days in the office and two days at home. You will also benefit from a competitive compensation package that rewards your performance and skills. As part of our team, you will collaborate with colleagues from different countries and backgrounds, sharing your expertise and learning from theirs. You will work in a modern, open plan office in a beautiful building in central Madrid, close to transport hubs. And you will have access to complementary fruit, tea and coffee to keep you energized throughout the day. In addition, we offer attractive employee benefits, including Cobee for social benefits and flexible compensation, as well as Wellhub, a platform designed to support your well-being and promote an active, healthy lifestyle. If this sounds like the ideal job for you, don't hesitate to apply now We are looking forward to hearing from you We believe passionately that employing a diverse workforce is central to our success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital, or disability status.

Do you want to join a scale-up that’s transforming urban mobility ? At Mitte , we’re fully digitizing parking and building management, helping operators and cities optimize sales, automate processes, and improve user experience . Our platform already handles over 900,000 transactions per month across Europe and the US. What you’ll do Develop new product features and modules ( Vue.js, Nest.js, React Native, Flutter ). Analyze and leverage data to improve billing, occupancy, and decision-making. Optimize deployments and automate environments ( Dev Ops, CI/CD ). Build integrations with external systems and APIs. Explore and implement AI models for pricing optimization, process automation, and predictive analytics . Why Mitte? Manage rates centrally, consolidate payments and reports, and gain full operational visibility . Work in a young, innovative, and passionate team eager to learn and tackle challenges. Scale-up environment : see your impact directly and grow fast. Hybrid model : Barcelona office + 1 day remote. Flexible schedule and supportive team culture with afterworks and continuous learning. Our stack Vue.js · Nest.js · React Native · Flutter · Postgre SQL · Mongo DB · AWS · Terraform/Terragrunt · N8 N · Retell AI · Twilio What we’re looking for +3 years of software development experience . Solid experience with Node.js backend and modern frontend frameworks ( Vue.js preferred ). Experience with relational and non-relational databases . Product engineering mindset: clean code, testing, efficiency. Autonomy, curiosity, and strong communication skills. Selection process 1️⃣ 30-minute online chat with the founders 2️⃣ 90-minute technical interview onsite with a practical case Ready to drive the future of mobility?

Te invitamos a formar parte de nuestro equipo del Contac Center en nuestras oficinas de Sevilla. ¿Somos una de las empresas líderes en el sector asegurador y en el seguro de crédito. Nuestros valores se centran en las personas, el compromiso, la austeridad, la visión a largo plazo, la autocrítica y la innovación. Además, hemos sido galardonados como World-class Workplace 2022 por la consultora internacional Effectory. Si quieres ganar experiencia en un sector con una gran estabilidad y futuro profesional, tienes la oportunidad de integrarte en el departamento de suscripción salud. ¿MISIÓN DEL PUESTO: Analizar, evaluar y retroalimentar a los agentes para mejorar precisión, trato y eficiencia, complementando y reforzando el trabajo del departamento de Calidad. Impulsar la mejora continua para reducir errores, elevar la satisfacción del cliente y fortalecer la confianza de los asegurados de Occident. Ubicación del Puesto Centro de trabajo Sevilla, Av. Monitorizar y evaluar la calidad del servicio según los estándares de calidad: Evaluar según los criterios de calidad. Evaluar la calidad en canales no telefónicos: correo, chat y WhatsApp. Asegurar el cumplimiento de los kpi´s de calidad. Análisis cuantitativo y cualitativo: Proponer mejoras concretas para que el operador y/o el equipo mejore tanto la calidad como la experiencia del cliente. Proponer formaciones específicas (producto, habilidades, procesos). Colaborar con formación en propuesta de acciones o píldoras formativas. Experiencia de Quality. Valorable al menos 3 años de experiencia realizando funciones similares. Estudios Licenciatura, diplomatura o Grado Superior. Ofimática a nivel usuario. Formación complementaria: Conocimiento del sector asegurador y productos propios de Compañía Aseguradora. Contratación (Temporal 6 meses) + contrato indefinido -Turno de 39 horas semanales horario de 9:00 a 17:00 o partido de 9:00 a 18:00 (1 h. comida) -

Estamos buscando un nuevo DDigitaler para formar parte de nuestro equipo de paid media. Lo primero que necesitamos es que seas buena gente y tengas muchas ganas de formar parte de una empresa que se expande cada año y 100% digital. ¿Qué queremos que seas capaz de hacer? Ser una máquina freak en campañas de Adwords. Montar campañas en Display. Montar campañas en Google Shopping. También que audites cuentas de clientes; para hacer propuestas. Buen interlocutor para explicarle a los clientes qué pasa con su negocio. Social Paid: montar y ejecutar campañas de social (en cualquier red social). Amazon Ads: petarlo en Amazon a nivel publicitario. Realizar experimentos (split, test A/B, redirect). Experiencia en comercio electrónico (importante). ¿Google Adwords. Facebook Business Manager. Google Analytics. Excel. Chat GPT - Gemini ¿Qué idiomas tienes que hablar? El 30% de nuestros clientes son extranjeros, así es que tienes que hablar inglés. ¿Flexibilidad total (sólo venimos un día a la semana a la oficina). Formación continua. El día de tu cumple, vacaciones. Navidades, vacaciones. Salario: según valía y experiencia (buscamos 3 años mínimo).

Assisting customers via live chat, telephone, and email , depending on business needs Participating in training programs to ensure service quality and professional development Analyzing customer interactions to optimize performance Using a variety of software and back-office tools Contributing to sp

Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels Log and manage all interactions within our systems, meeting SLA and quality standards Collaborate with Team Leaders, support teammates, and attend regular meetings Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Dutch and advanced English skills Experience in customer service, ideally within a Contact Centre environment Able to navigate decisions with both customer needs and brand guidelines in mind Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: Full-time 39 hours/week permanent contract Rotative shifts between Monday - Saturday 9:00 to 18:00 Great office location in Barcelona Full paid training on the company and the project you'll be working on At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

italki is seeking a motivated and experienced Customer Success Specialist with a proven track record of performance, customer empathy, and results-oriented thinking to join our customer success team. Candidates will be responsible for a wide range of duties related to students and teacher support. Ideal candidates will be analytical and capable of succeeding in a fast-paced team environment. The Customer Success Specialist acts as the primary interface between italki users and business. He/She will be responsible for providing timely and accurate operational support to students and teachers in italki. The successful candidate has an immediate, distinct effect on the experience of italki users, making a strong record of italki users focus on a high standard for the role. The Customer Success Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service-level agreements for email cases. Responsibilities Handle customer inquiries in assigned channels such as email, We Chat, chat, or social media. Provide appropriate solutions and alternatives within the agreed service level and follow up to ensure resolution. Review and assess customer service interactions to ensure adherence to quality standards. Provide constructive feedback and coaching/training to customer service representatives. Identify trends and areas for improvement in service delivery and collaborate with management to develop quality improvement plans. Participant or lead the department's project to reach the department's goal. Requirements Bachelor's degree 2+ years online and offline customer-facing experiences, preferably with a quality control or assurance focus. Strong interpersonal skills and multicultural awareness Results-oriented, inspires dedication, and strong ownership Good communication skills with the ability to provide constructive feedback with a positive approach. Excellent written and verbal English Plus Proficiency in an extra foreign language out of English Experience in high tech, software development, and education technology industries Experience in growing and scaling a company growth or start-up team experience Experience in companies with global/regional presence with multiple offices across different

Trabajarás codo con codo con el resto del equipo de Customer Care de e Commerce y colaborarás estrechamente con otros departamentos para abordar cualquier situación del día a día. Mantendrás interacciones fluidas con los clientes a través de correo electrónico, teléfono, chat y redes social

Trabajarás codo con codo con el resto del equipo de Customer Care de e Commerce y colaborarás estrechamente con otros departamentos para abordar cualquier situación del día a día. Mantendrás interacciones fluidas con los clientes a través de correo electrónico, teléfono, chat y redes social

Ahora estamos en búsqueda de una nueva persona que quiera unirse a nuestro equipo con el fin de aportar valor al cliente, y participar activamente en añadir valor a la compañía. Trabajarás codo con codo con el resto del equipo de Customer Care de eCommerce y colaborarás estrechamente con otros departamentos para abordar cualquier situación del día a día. Ofrecerás asesoramiento a nuestros clientes, asegurando su satisfacción y resolviendo cualquier duda o incidencia que pueda surgir. Mantendrás interacciones fluidas con los clientes a través de correo electrónico, teléfono, chat y redes sociales. Serás responsable de alcanzar los objetivos individuales y de equipo, basados en indicadores clave de rendimiento (KPIs). Brindarás soporte en la corrección y traducción de textos. ¿Dominio nativo o avanzado del Francés y Español. Nivel avanzado de Inglés. Formación universitaria. Capacidad sobresaliente de planificación y coordinación. Experiencia previa en contact center o en roles de atención al cliente. La oportunidad de contribuir a un proyecto ambicioso con una fuerte proyección internacional. Contrato indefinido, con la seguridad y estabilidad que buscas para tu desarrollo profesional. Únete a Matcha & CO y sé parte de nuestra misión de llevar productos de calidad y bienestar a nuestros clientes en todo el mundo. Envíanos tu CV y comienza tu viaje con nosotros hacia el éxito.

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in todays fast‑changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Ultimately, Workato believes in fostering a flexible, trust‑oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. We also believe in balancing productivity with self‑care. That’s why we offer all employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! • Business Insider named us an enterprise startup to bet your career on, • Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world, • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America, • Design, build, and enhance AI services and APIs powering our Workato products, leveraging LLMs and custom ML models., • Develop an enterprise‑grade agentic platform, knowledge retrieval services, multi‑agent collaboration., • Develop agentic evaluation framework, defining success metrics and criteria, leveraging LLM‑as‑judge approach., • Work with data scientists and data engineers to define requirements for fine‑tuned models and capturing eval datasets., • Develop well‑architected, testable, and efficient Python code for production services and experimentations., • Implement and improve validation, monitoring, and observability for production‑grade solutions., • Drive the full development lifecycle: from ideation and architecture to deployment and continuous improvement., • Identify and resolve bottlenecks, bugs, and technical challenges in a fast‑paced, iterative environment., • Conduct code reviews and mentor team members to uphold high engineering standards., • Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, Science or equivalent industry experience., • 5+ years of experience as a Software Engineer, Data Scientist, or similar role., • Strong Python programming skills and hands‑on experience with NLP and LLM models., • Proven track record of deploying and maintaining AI services in production environments., • Experience with open‑source agentic frameworks (e.g., LangGraph, Google ADK) and vector databases., • Knowledge of agentic architectures and multi‑agent systems; experience building chat‑based agents or copilots., • Experience with relational and non‑relational databases., • Familiarity with observability best‑practices., • LLMops / MLops experience., • Experience building or supporting developer platforms., • Solid understanding of network protocols, API design, distributed architecture., • Strong written and spoken English ability to communicate complex ideas clearly to technical and non‑technical stakeholders., • Curiosity and ability to be current with the latest technologies., • Collaborative team player who takes initiative and thrives in a dynamic startup environment., • Analytical thinker with a focus on continuous improvement and innovation. #J-18808-Ljbffr

At Acertto Talent Linkers, we specialize in the recruitment of highly qualified professionals at an international level. You can find our job openings at acertto.es. We are currently seeking Customer Service Agents for an international company operating in a digital and service-oriented environment . This role will be part of a growing customer service operation based in Valencia , supporting multiple European markets within an international and collaborative environment. The selected candidates will play a key role in delivering a high-quality customer experience , acting as the first point of contact for customers and contributing to the continuous improvement of service quality as the company scales its operations. Main Responsibilities Manage customer requests and incidents via phone, email, chat and other digital communication channels Deliver clear, professional and solution-oriented support to customers and service providers Ensure issues are resolved efficiently while maintaining a high level of customer satisfaction Monitor the quality of services delivered on the platform and take appropriate action when standards are not met Apply internal procedures and service guidelines to guarantee consistency and quality Accurately record customer interactions, cases and outcomes in CRM and support tools Escalate complex or sensitive situations to senior team members when required Work closely with internal teams to ensure effective case resolution Share customer insights and recurring issues to support continuous service improvement Requirements Native French , with professional proficiency in English Minimum 3 years of experience in customer service, customer support or customer success roles Strong communication skills, both verbal and written Customer-oriented mindset with attention to detail and service quality Ability to remain calm and professional in high-pressure situations Comfortable working with digital tools, CRM systems and support platforms Interest in working in a fast-growing, technology-driven environment Spanish is a plus At Acertto Talent Linkers , we strongly believe in diversity and inclusion. We recruit exclusively based on talent, with no distinction of gender, age, origin, religion or orientation.

Trabajarás codo con codo con el resto del equipo de Customer Care de e Commerce y colaborarás estrechamente con otros departamentos para abordar cualquier situación del día a día. Mantendrás interacciones fluidas con los clientes a través de correo electrónico, teléfono, chat y redes social

Estamos buscando un nuevo DDigitaler para formar parte de nuestro equipo de paid media. Lo primero que necesitamos es que seas buena gente y tengas muchas ganas de formar parte de una empresa que se expande cada año y 100% digital. ¿Qué queremos que seas capaz de hacer? Ser una máquina freak en campañas de Adwords. Montar campañas en Display. Montar campañas en Google Shopping. También que audites cuentas de clientes; para hacer propuestas. Buen interlocutor para explicarle a los clientes qué pasa con su negocio. Social Paid: montar y ejecutar campañas de social (en cualquier red social). Amazon Ads: petarlo en Amazon a nivel publicitario. Realizar experimentos (split, test A/B, redirect). Experiencia en comercio electrónico (importante). ¿Google Adwords. Facebook Business Manager. Google Analytics. Excel. Chat GPT - Gemini ¿Qué idiomas tienes que hablar? El 30% de nuestros clientes son extranjeros, así es que tienes que hablar inglés. ¿Flexibilidad total (sólo venimos un día a la semana a la oficina). Formación continua. El día de tu cumple, vacaciones. Navidades, vacaciones. Salario: según valía y experiencia (buscamos 3 años mínimo).

A leading Chat Marketing platform in Barcelona, Spain is looking for a Machine Learning Engineer to join their AI Core team.

Assisting customers via live chat, telephone, and email , depending on business needs Participating in training programs to ensure service quality and professional development Analyzing customer interactions to optimize performance Using a variety of software and back-office tools Contributing to sp

Assisting customers via live chat, telephone, and email , depending on business needs Participating in training programs to ensure service quality and professional development Analyzing customer interactions to optimize performance Using a variety of software and back-office tools Contributing to sp

Junior Administrative Assistant (Accounting + Stock + International Shipping + Marketing Support) – Barcelona City Center (On-site) Barcelona (city center) | In-person | Mon–Thu 9:00–18:00 / Fri 9:00–17:00 | No experience required (Entry level) At Genome Cosmetics SL (a private label cosmetics company with international operations), we are looking for a junior candidate for a cross-functional role. You will join the team to support the accounting department , assist with marketing , and manage stock reports and basic tracking of international shipments . We don't require experience: we do require a foundation in the field, a positive attitude, reliability, and a willingness to learn. Responsibilities ( 40% Accounting/30% Stock-operations/30% Marketing) Accounting / Administration Support in reviewing and registering invoices, document control, and administrative orders. Simple reconciliations and support in recurring departmental tasks. Stock + Operations + International Shipping Preparation of stock reports (entries/exits, incidents, adjustments) and updating of data. Tracking international shipments : traceability, coordination with warehouses/carriers, and incident resolution. Marketing Support Extraction of lists/data, operational support, and reporting for team actions. Preparing simple reports in Excel from ERP data. Excel (essential): pivot tables and VLOOKUP/XLOOKUP. Odoo (ERP) : We use it daily; no prior experience is essential if you learn quickly. Natural use of AI (Chat GPT or others) for productivity: drafts, summaries, reporting support (with criteria and confidentiality). Requirements: Vocational training (Intermediate or Higher Level) in Administration/Finance, Accounting, Logistics, or similar. Conversational English : being able to talk to colleagues/warehouses and understand each other without blocking. A bright, dynamic , organized person who is not afraid of the phone . Data reliability, attention to detail, and commitment to doing a good job. Reliability and order take precedence over speed. Having used any ERP (ideally Odoo). Basic knowledge of logistics/operations or academic/project experience with reporting. What we offer Entry-level position with real-world learning and a complete business overview (finance + operations + marketing). Office in central Barcelona and a local team. Salary : € 18,000–19,000 gross/year Immediate start.

Seguimiento y gestión de todos los cambios y devoluciones de pedidos online nacionales e internacionales solicitados por los clientes con máxima orientación al servicio y la excelencia Gestión del correo electrónico de atención al cliente, el chat de la web y Whatsapp, así como las llamadas t

A global support services provider is seeking a Chat Support Consultant to deliver premium customer support in crypto trading through live chat and email. The ideal candidate will be a native Finnish speaker with excellent English skills and at least 6 months of live chat experience, preferably in t

Take your career to the next level with Amaris Consulting as a Helpdesk Support Analyst, Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. ✍️ WHAT WOULD YOU NEED? Experience with desktop and mobile operating systems (e.g., Windows, macOS, iOS, Android) Knowledge of desktop and mobile application software (e.g., Office 365, Outlook, Microsoft Teams) Proficiency in English and Spanish (both verbal and written) Strong customer service orientation and communication skills Ability to manage technical tickets efficiently, ensuring resolution or proper escalation Commitment to maintaining up-to-date technical knowledge and best practices Familiarity with IT support delivery models (phone, chat, email, deskside, self-service) &##128073; WHAT WILL YOU DO? &##128072; Provide first-line technical support to users across global locations Diagnose and resolve IT-related issues related to operating systems, applications, and devices Log, track, and manage incidents and service requests using the ticketing system Escalate complex issues to the appropriate teams following established procedures Deliver support through multiple channels: phone, chat, email, and in-person when required Contribute to continuous improvement by documenting solutions and updating knowledge bases Ensure high customer satisfaction through timely and professional service delivery &##128640; WHY US? &##128640; Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer: Grow rapidly with a tailored career path and regular salary evaluations — 70% of our senior leaders started at entry level Enhance your skills through our Tech Academy, Udemy for Business, language sessions, webinars, and technical workshops Take charge of your development with an annual personal training budget and company-paid certifications Enjoy flexibility with remote work options and adaptable policies Benefit from comprehensive social perks : transit and restaurant tickets, kindergarten support, and private health insurance WeCare program — dedicated support for employees in critical life situations Unleash your full potential, both professionally and personally. Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Sales Development Representative (DACH market) Barcelona, hybrid Salary: €50-60k OTE (DOE) I’m working with a fast-growing Saa S founder who is expanding across Europe and is now looking for a top-performing Sales Development Representative to help them scale their outreach into the DACH market. What you’ll do Proactively source and outreach to cold leads (cold calls, email, Linked In, other channels) among accommodation/hospitality providers in DACH. Qualify leads and book discovery calls / demo appointments for the senior sales team. Provide the first impression of the company, act as the first point-of-contact for prospects, and present the product value proposition in a consultative way. Track your pipeline, manage CRM data, and analyse performance: focus on quality and conversion over volume. Collaborate with Account Executives and Product stakeholders to tailor outreach and messaging for DACH clients. Occasionally attend industry events/trade shows (Europe-wide) to support business development efforts. ✅ What we’re looking for Excellent German (C2 / native-level) and strong English (business fluent) 1–2 years of B2 B outbound sales/lead generation/prospecting experience, ideally in a Saa S or tech-driven environment. Strategic mindset: ability to research companies, find decision-makers, and navigate complex organisations. Strong communication, persistence and resilience, you can handle long sales cycles, follow-ups, and objections. Data-driven attitude: comfortable working with CRM, analysing pipeline performance, and refining your own sales approach. Proactive, self-motivated, collaborative, eager to learn, grow, and contribute to a fast-moving team. What you get (offer highlights) A key role in a high-growth Saa S business targeting hospitality/lodging clients, your efforts will directly impact ARR and growth across DACH. Remote-friendly/hybrid-style working setup (with Barcelona as base) + flexibility. Great opportunity for growth and advancement as the company scales internationally. Being part of a dynamic, international and ambitious team focused on innovation and results. Recognition for performance, your success is rewarded. If this sounds like you, are fluent in German & English, driven by results and excited about Saa S growth, I’d love to see your CV and arrange a confidential chat to discuss the role

Take your career to the next level with Amaris Consulting as a Helpdesk Support Analyst, Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. ✍️ WHAT WOULD YOU NEED? Experience with desktop and mobile operating systems (e.g., Windows, macOS, iOS, Android) Knowledge of desktop and mobile application software (e.g., Office 365, Outlook, Microsoft Teams) Proficiency in English and Spanish (both verbal and written) Strong customer service orientation and communication skills Ability to manage technical tickets efficiently, ensuring resolution or proper escalation Commitment to maintaining up-to-date technical knowledge and best practices Familiarity with IT support delivery models (phone, chat, email, deskside, self-service) &##128073; WHAT WILL YOU DO? &##128072; Provide first-line technical support to users across global locations Diagnose and resolve IT-related issues related to operating systems, applications, and devices Log, track, and manage incidents and service requests using the ticketing system Escalate complex issues to the appropriate teams following established procedures Deliver support through multiple channels: phone, chat, email, and in-person when required Contribute to continuous improvement by documenting solutions and updating knowledge bases Ensure high customer satisfaction through timely and professional service delivery &##128640; WHY US? &##128640; Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer: Grow rapidly with a tailored career path and regular salary evaluations — 70% of our senior leaders started at entry level Enhance your skills through our Tech Academy, Udemy for Business, language sessions, webinars, and technical workshops Take charge of your development with an annual personal training budget and company-paid certifications Enjoy flexibility with remote work options and adaptable policies Benefit from comprehensive social perks : transit and restaurant tickets, kindergarten support, and private health insurance WeCare program — dedicated support for employees in critical life situations Unleash your full potential, both professionally and personally. Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

En Comeback, estamos creciendo y buscamos alguien especial... Somos una startup tech ubicada en Barcelona que crea soluciones de fidelización y marketing para todo tipo de negocios haciendo que sus clientes vuelvan! Llevamos más de 2 años desde que nacimos y no hemos parado de crecer, pero ahora sí que sí, necesitamos un Especialista en Soporte para que lidere esta área. ¿Qué puedes esperar trabajando en Comeback? Somos una Startup por lo que todo avanza muy rápido, se prueban diferentes ideas y se implementan en cuestión de dias por lo que estamos siempre en constante aprendizaje. Creemos en nuestro equipo y damos libertad. Sólo tú, tus habilidades y el espacio para brillar. ¿Qué harás en tu día a día? Serás nuestra voz y ojos, el primer contacto con nuestros clientes y un pilar clave para su experiencia. Asimismo, apoyarás el desarrollo y mejora de nuestros productos. Tu misión: Atender a nuestros clientes a través de Whats App, chat, correo y teléfono, con agilidad y empatía. Resolver incidencias técnicas del programa o Integraciones Acompañar y guiar a nuestros clientes en el uso de la app. Compartir feedback de calidad con nuestro equipo. Lo que buscamos en ti: 1 año de experiencia en soporte técnico o service desk. Nivel nativo de español e inglés profesional. Atención al detalle y pasión por aprender cosas nuevas. Habilidad para comunicarte con claridad, calidez y profesionalismo. Capacidad para resolver problemas como un crack, de forma independiente. Plus que nos encantan: Si has trabajado en una empresa de software parecido a nosotros, suma muchos puntos. ¿Hablas otros idiomas? Te queremos aún más. Condiciones Horario Flexible Oficina en Barcelona (Zona Metro Navas). Con una soleada terraza para relajarse. Snacks y café. Salario (25.000€) ¿Dónde y cómo se trabaja? En formato híbrido: parte del tiempo desde tu casa y parte desde la oficina.

Take your career to the next level with Amaris Consulting as a Helpdesk Support Analyst, Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company. ✍️ WHAT WOULD YOU NEED? Experience with desktop and mobile operating systems (e.g., Windows, macOS, iOS, Android) Knowledge of desktop and mobile application software (e.g., Office 365, Outlook, Microsoft Teams) Proficiency in English and Spanish (both verbal and written) Strong customer service orientation and communication skills Ability to manage technical tickets efficiently, ensuring resolution or proper escalation Commitment to maintaining up-to-date technical knowledge and best practices Familiarity with IT support delivery models (phone, chat, email, deskside, self-service) &##128073; WHAT WILL YOU DO? &##128072; Provide first-line technical support to users across global locations Diagnose and resolve IT-related issues related to operating systems, applications, and devices Log, track, and manage incidents and service requests using the ticketing system Escalate complex issues to the appropriate teams following established procedures Deliver support through multiple channels: phone, chat, email, and in-person when required Contribute to continuous improvement by documenting solutions and updating knowledge bases Ensure high customer satisfaction through timely and professional service delivery &##128640; WHY US? &##128640; Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer: Grow rapidly with a tailored career path and regular salary evaluations — 70% of our senior leaders started at entry level Enhance your skills through our Tech Academy, Udemy for Business, language sessions, webinars, and technical workshops Take charge of your development with an annual personal training budget and company-paid certifications Enjoy flexibility with remote work options and adaptable policies Benefit from comprehensive social perks : transit and restaurant tickets, kindergarten support, and private health insurance WeCare program — dedicated support for employees in critical life situations Unleash your full potential, both professionally and personally. Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels Log and manage all interactions within our systems, meeting SLA and quality standards Collaborate with Team Leaders, support teammates, and attend regular meetings Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Dutch and advanced English skills Experience in customer service, ideally within a Contact Centre environment Able to navigate decisions with both customer needs and brand guidelines in mind Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: Full-time 39 hours/week permanent contract Rotative shifts between Monday - Saturday 9:00 to 18:00 Great office location in Barcelona Full paid training on the company and the project you'll be working on At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels Log and manage all interactions within our systems, meeting SLA and quality standards Collaborate with Team Leaders, support teammates, and attend regular meetings Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Dutch and advanced English skills Experience in customer service, ideally within a Contact Centre environment Able to navigate decisions with both customer needs and brand guidelines in mind Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: Full-time 39 hours/week permanent contract Rotative shifts between Monday - Saturday 9:00 to 18:00 Great office location in Barcelona Full paid training on the company and the project you'll be working on At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Hopper Madrid, Community of Madrid, Spain The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions. We build and operate the systems that enable fast, high-quality support at scale, including: • Customer self-serve experiences within the Hopper app and partner-integrated flows, • Internal agent platforms that enable efficient, high-quality human resolution As a Software Engineer on the CX Platform team, you will design, build, and evolve the core systems behind Hopper’s post‑booking experience. Your work will directly impact customers, internal support agents, and the continued expansion of HTS Assist across AI‑driven voice and chat. You’ll collaborate closely with Product, Design, AI, Data, and Operations partners to deliver intelligent, scalable customer service systems, including conversational AI workflows, self‑service customer journeys, internal tools used by thousands of agents, and infrastructure that enables partner‑specific experiences. You’ll report to a Senior Engineering Manager and work alongside engineers focused on platform services, integrations, AI orchestration, and self‑service UX. • Design, build, and improve the backend and/or full‑stack systems that power HTS Assist, internal agent tools, and customer self‑serve flows., • Develop scalable APIs, microservices, and orchestration logic that support complex post‑booking journeys across AI, chat, voice, and web., • Partner with product, design, AI, and operations teams to deliver features that streamline customer experiences and enhance agent efficiency., • Integrate with external systems, such as telephony, CRM, identity, or booking platforms, to support both internal use cases and partner deployments., • Own features end‑to‑end, from technical design through implementation, testing, deployment, monitoring, and iteration., • Contribute to architectural decisions, code reviews, reliability improvements, and ongoing enhancements to engineering best practices., • Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction., • 3+ years of experience in software engineering, ideally building large‑scale distributed systems or customer‑facing applications, • A strong technical background with modern frontend and backend development, distributed systems, APIs, and cloud infrastructure, • Experience designing, building, and maintaining RESTful APIs, microservices, or event‑driven systems, • Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar), • Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively, • Strong communication skills and comfort collaborating with cross‑functional teams, • Experience with conversational AI, LLM orchestration, or automation systems, • Experience building customer service, CRM, telephony, contact center, or workflow automation tools, • Familiarity with React, TypeScript, or modern frontend frameworks for engineers who want to contribute full‑stack, • Experience integrating with external systems (e.g., telephony APIs, identity providers, payment gateways, CRMs) The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials. While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end‑to‑end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. • Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS channels every year., • Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no‑questions‑asked resolutions., • Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel., • Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. We have raised over $750 million USD of private capital and are backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials. Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Engineering and Information Technology. Industries: Software Development. #J-18808-Ljbffr

Dancover (Supreme) is currently hiring a Customer Service Representative to join our team at our office in Fuengirola, Spain. As a Customer Service Representative, your primary objective will be to support Dancover’s customers and always ensure an excellent customer experience. We are looking for someone who is fluent in German, Danish, or Swedish, both spoken and written. If you speak additional languages, that’s a definite plus. Key Responsibilities As a Customer Service Representative, you will play a key role in delivering a high level of service and ensuring a positive customer experience. You will be in direct contact with customers across multiple channels and collaborate closely with the local sales and service team as well as internal departments at the head office in Denmark. Your main responsibilities include: Providing professional customer support with clear and effective communication Handling inbound telephone enquiries, online chat, and email correspondence Following up on customer orders and ensuring timely and accurate processing Managing customer claims and returns in a structured and solution-oriented manner Tracking shipments and keeping customers informed Supporting sales activities when required Qualifications We are looking for a service-minded and proactive team player who enjoys working in a dynamic environment and handling multiple tasks simultaneously. You are structured, customer-oriented, and motivated by delivering high-quality service. To succeed in this role, you should have: Previous experience within Customer Service and/or Sales Strong PC skills and confidence working with IT systems A problem-solving mindset combined with a positive and professional attitude The ability to prioritize in a fast-paced work environment Native-level proficiency in one of the required languages (German, Danish, or Swedish), along with strong English skills We Offer Full-time employment Working hours from 09:00 to 18:00 A challenging, dynamic, and enjoyable working environment Expected start date: February or March 1st This is a fixed-term position ending in August 2026. Application Please send your application and CV today. Qualified candidates will be invited to an initial online screening interview via Microsoft Teams. The second interview will take place at our office in Fuengirola.

We’re looking for a Marketing Manager / Head of Marketing to lead and execute THE / STUDIO’s marketing efforts end-to-end. This is a hands-on, generalist role for someone who can both set strategy and execute , while gradually building and managing a small network of specialists or partners. From day one, you’ll take ownership of our marketing channels, reviewing what’s working, identifying gaps, and building a clear, focused plan to drive qualified leads, revenue growth, and long-term brand strength. This role is ideal for a pragmatic, data-driven marketer who enjoys operating in a lean, fast-moving environment and isn’t afraid to roll up your sleeves. Own and manage day-to-day marketing operations across channels (SEO, paid media, website, content, email, etc.). Audit our current marketing efforts and develop an integrated, measurable marketing strategy aligned with business goals. Lead and optimize SEO, paid media / PPC, and performance marketing efforts to drive high-quality leads and revenue. Identify new growth opportunities and test channels, campaigns, and messaging with speed and discipline. Develop a deep understanding of our business model, services, and target customer segments . Conduct competitor and market research to inform positioning and strategy. Analyze historical and ongoing performance data to generate insights and guide decisions. Work closely with Sales, Operations, and Leadership to align marketing initiatives with revenue and growth priorities. Manage external partners, freelancers, or agencies as needed (SEO, paid media, content, etc.). Build lightweight processes, dashboards, and reporting to improve clarity, accountability, and execution speed. Over time, help shape and scale the marketing function as the company grows. 6–10+ years of experience in growth, performance, or digital marketing title flexible based on seniority). Remote work experience is required. Strong generalist background with hands-on experience across SEO, paid media (Google Ads, Microsoft Ads), and website optimization. Comfortable owning both strategy and execution in a lean or startup environment. Solid experience with analytics and performance tracking Google Analytics / GA4). Experience with content marketing, CRO, and email marketing is a strong plus. Highly data-driven , with the ability to turn insights into clear action. Organized, proactive, and comfortable managing multiple priorities. Operates with urgency and accountability. You don’t wait to be told what to do. Clear communicator who collaborates well across teams. Curious, adaptable, and motivated by building and improving systems over time. that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team • Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable, • values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment, • has an affinity to always start their train of thought or analysis with the customer’s perspective, bias towards talking to the customer to understand them Initial Chat with CEO In-depth Interview Assessment / Case Study – if applicable Reference Check Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email. At THE / STUDIO, we know that our Company’s strength lies in the diversity of our team. THE / STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. No third-party recruiters / agencies please J-18808-Ljbffr #J-18808-Ljbffr

Dancover (Supreme) is currently hiring a Customer Service Representative to join our team at our office in Fuengirola, Spain. As a Customer Service Representative, your primary objective will be to support Dancover’s customers and always ensure an excellent customer experience. We are looking for someone who is fluent in German, Danish, or Swedish, both spoken and written. If you speak additional languages, that’s a definite plus. Key Responsibilities As a Customer Service Representative, you will play a key role in delivering a high level of service and ensuring a positive customer experience. You will be in direct contact with customers across multiple channels and collaborate closely with the local sales and service team as well as internal departments at the head office in Denmark. Your main responsibilities include: Providing professional customer support with clear and effective communication Handling inbound telephone enquiries, online chat, and email correspondence Following up on customer orders and ensuring timely and accurate processing Managing customer claims and returns in a structured and solution-oriented manner Tracking shipments and keeping customers informed Supporting sales activities when required Qualifications We are looking for a service-minded and proactive team player who enjoys working in a dynamic environment and handling multiple tasks simultaneously. You are structured, customer-oriented, and motivated by delivering high-quality service. To succeed in this role, you should have: Previous experience within Customer Service and/or Sales Strong PC skills and confidence working with IT systems A problem-solving mindset combined with a positive and professional attitude The ability to prioritize in a fast-paced work environment Native-level proficiency in one of the required languages (German, Danish, or Swedish), along with strong English skills We Offer Full-time employment Working hours from 09:00 to 18:00 A challenging, dynamic, and enjoyable working environment Expected start date: February or March 1st This is a fixed-term position ending in August 2026. Application Please send your application and CV today. Qualified candidates will be invited to an initial online screening interview via Microsoft Teams. The second interview will take place at our office in Fuengirola.