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  • Chef de Cuisine Banquets
    Chef de Cuisine Banquets
    1 day ago
    Full-time
    Ciutat Vella, Barcelona

    JOB SUMMARY Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met for Restaurant • Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant., • Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures., • Maintains food preparation handling and correct storage standards., • Recognizes superior quality products, presentations and flavor., • Plans and manages food quantities and plating requirements for the restaurant., • Communications production needs to key personnel., • Assists in developing daily and seasonal menu items for the restaurant., • Ensures compliance with all applicable laws and regulations regulations., • Follows proper handling and right temperature of all food products., • Estimates daily restaurant production needs., • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions., • Checks the quality of raw and cooked food products to ensure that standards are met., • Determines how food should be presented and creates decorative food displays. Leading Kitchen Team • Supervises and coordinates activities of cooks and workers engaged in food preparation., • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example., • Leads shift teams while personally preparing food items and executing requests based on required specifications., • Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence., • Encourages and builds mutual trust, respect, and cooperation among team members., • Serving as a role model to demonstrate appropriate behaviors., • Ensuring and maintaining the productivity level of employees., • Ensures employees are cross-trained to support successful daily operations., • Ensures employees understand expectations and parameters., • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishing and Maintaining Restaurant Kitchen Goals • Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc., • Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work., • Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals., • Effectively investigates, reports and follows-up on employee accidents., • Knows and implements company safety standards. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention., • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis., • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed., • Sets a positive example for guest relations., • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement., • Empowers employees to provide excellent customer service., • Handles guest problems and complaints., • Interacts with guests to obtain feedback on product quality and service levels. Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills., • Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes., • Manages employee progressive discipline procedures., • Participates in the employee performance appraisal process, providing feedback as needed., • Uses all available on the job training tools for employees., • Assists as needed in the interviewing and hiring of employee team members with appropriate skills. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person., • Analyzes information and evaluating results to choose the best solution and solve problems., • Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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  • Backoffice agent- Fraud Analysis for the German Market
    Backoffice agent- Fraud Analysis for the German Market
    5 days ago
    $1900–$2000 monthly
    Full-time
    Sant Martí, Barcelona

    Position: Backoffice Specialist - Fraud Analysis Industry: Online Banking Location: Poblenou 22@. Schedule: Monday to Friday, 9:00 AM - 6:00 PM Contract Type: Permanent About the Role Join our team as a Backoffice Specialist focused on identifying and analyzing suspicious banking activities in the German market. In this role, you will be instrumental in safeguarding the integrity of our online banking services by detecting potential fraud, ensuring compliance, and supporting our commitment to security and transparency. Key Responsibilities · Fraud Detection: Monitor transactions and analyze data to identify unusual patterns or potential fraud. · Data Analysis: Use advanced tools to evaluate financial activities and flag suspicious behaviors. · Compliance Support: Ensure adherence to German and EU banking regulations by maintaining up-to-date records of findings and actions taken. · Reporting: Prepare detailed reports on suspicious transactions for submission to compliance and legal teams. · Collaboration: Work closely with fraud investigators, compliance officers, and other departments to escalate cases requiring further action. · Process Improvement: Identify gaps in current fraud detection systems and suggest enhancements to improve efficiency and accuracy. · Customer Account Reviews: Conduct periodic reviews of high-risk accounts to prevent fraudulent activity. Requirements · Language Skills: Native German with professional-level of English. Experience: . At least 1-2 years of experience in fraud detection, financial analysis, or a similar role in the banking or fintech industry. . Familiarity with German and EU anti-fraud regulations is a plus. Technical Skills: . Proficiency in data analysis tools and platforms (e.g., Excel, SQL, or fraud detection software). . Experience with CRM or banking software is an advantage. · Analytical Thinking: Strong problem-solving skills with an eye for detail. · Confidentiality: High ethical standards and ability to handle sensitive data with discretion. · Adaptability: Capability to work under pressure and meet deadlines in a fast-paced environment. What We Offer · A permanent contract with consistent working hours (Monday to Friday, 9:00 AM - 6:00 PM). · A chance to work in a rapidly growing online banking environment. · Ongoing training to stay ahead of the latest fraud detection techniques and tools. · Competitive salary. · Opportunities for career development within the organization. . Training starts: 7/01/2026.

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  • Recepcionista de noche para Sercotel Caspe
    Recepcionista de noche para Sercotel Caspe
    1 day ago
    Full-time
    L'Eixample, Barcelona

    ¿Quieres continuar desarrollando tu carrera profesional en el área de recepción? ¿Te apasiona el mundo de los hoteles y quieres formar parte de Sercotel Hotel Group? Ven a ser parte de nuestro gran equipo de trabajo en la posición de Recepcionista para nuestro Hotel Sercotel Caspe, donde tus principales retos serán: • Acoger y recibir a los huéspedes, atendiendo sus necesidades durante toda su estancia en el hotel y facilitándoles información sobre todos los servicios que ofrece el hotel., • Dar soporte en la coordinación de acciones con todos los departamentos, con el fin de ofrecer un servicio de calidad y experiencia que impulse hacia la fidelización de nuestro cliente y la reputación de la marca., • Controlar las entradas y salidas del hotel., • Gestionar las nuevas reservas., • Estar informado de las actividades, novedades, etc., que se produzcan en el hotel y entorno, con la finalidad de garantizar la gestión de la información interna y hacia el cliente., • Contestar los e-mails que lleguen durante el turno de trabajo., • Realizar el cuadre de caja y auditorias de facturas., • Participar, velar y asegurar, según las responsabilidades y funciones de su puesto de trabajo, el cumplimiento del Sistema de Compliance Penal. Requisitos ¿Qué necesitas para aplicar? • Haber cursado Grado en Turismo o estudios afines., • Experiencia de mínima de 1-2 años en la posición de Recepcionista., • Imprescindible nivel avanzado de inglés, se valorará de manera positiva el dominio de otros idiomas, • Conocimiento en programas de gestión hotelera, preferiblemente Opera., • Tener conocimiento de los principales sitios turísticos de la ciudad., • Alta orientación al cliente y vocación por su trabajo., • Persona con iniciativa y capacidad de trabajo en equipo. Se ofrece ¿Qué ofrecemos? • Contrato indefinido a jornada completa como recepcionista (40hs)., • Turnos de noche de 23 a 07, • Salario según convenio, • Buen clima laboral junto a un gran equipo de trabajo., • Ambiente de trabajo dinámico y profesional., • Posibilidad de aplicar retribución flexible y disfrutar del Club Benefits Sercotel, • Descuentos Family & friends en hoteles Sercotel En Sercotel promovemos la equidad: sin sesgos de género. igualdad de oportunidades y liderazgo equitativo para todos About you Language required: Spanish. The company Sercotel is a leading hotel company with urban facilities in destinations all over Spain. Here, we want our guests to forget about the little things of everyday life when they stay at our hotels, so that they can focus on getting the best out of themselves. We have hotels of 3 and 4 stars, and flats, in first class cities such as Madrid, Barcelona, Bilbao, Valencia, San Sebastián or Gran Canaria. Each in excellent locations so that guests can enjoy all that a city has to offer. We accompany them in everything they need to make travel an opportunity to explore, discover and have fun, whether with family, friends, as a couple or on their own. Also, for business travellers, Sercotel is a great option. We have hotels with excellent locations close to the major trade fairs and financial areas, as well as the city's main points of interest. Thanks to their central locations, they also facilitate mobility, whether you are travelling by plane, high-speed train or private car. Our hotels have spaces to host conventions, meetings, congresses, conferences and training sessions of various types.

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  • Controlador financiero
    Controlador financiero
    6 days ago
    €35000–€45000 yearly
    Full-time
    L'Eixample, Barcelona

    Role Overview: We are looking for a full-time Controller and Project Manager. This crucial role involves ensuring financial compliance and strategic fiscal management within the loan and insurance brokerage sectors. The successful candidate will work closely with our top management and finance teams to enhance financial performance and reporting standards. In addition, the Controller will serve as the local point-of-contact for international IT and finance projects, ensuring smooth communication and execution with local teams and international owners. Key Responsibilities: • Oversee financial reporting in compliance with IFRS, prepare local IFRS packages for group-level consolidation., • Conduct detailed financial analysis, providing strategic recommendations to enhance profitability and efficiency., • Collaborate closely with local and international management for strategic financial planning and decision-making., • Ensure robust financial control systems and procedures are in place and adhered to., • Lead budgeting, forecasting, and provide in-depth variance analysis., • Prepare and present insightful financial reports to senior management and key stakeholders., • Serve as the primary local contact for international IT and finance projects, managing timelines, deliverables, and communication between local teams and international owners., • Coordinate with various teams to align financial strategies with business objectives. Qualifications: • Bachelor's or Master’s degree in Business, Finance, or relevant field., • At least 3 years of experience in financial controlling and IFRS reporting, or in consulting., • CPA, ACCA, CFA or equivalent international qualification is a plus., • Fluent in Spanish and English., • Exceptional analytical, strategic thinking, and problem-solving abilities., • Proficient in financial software and MS Office tools. What We Offer: • A key role in a leading and growing company in the real estate, loan, and insurance brokerage sectors., • Direct involvement with international and top-level financial teams and management., • Opportunities for professional growth and development., • Competitive salary including fix and bonus elements, benefits aligned to the experience of the applicant., • A supportive and dynamic work environment., • Salary range: gross 35,000-45,000 EUR per year

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  • Shop manager
    Shop manager
    20 days ago
    Full-time
    Gràcia, Barcelona

    Role Summary The Store Manager will be responsible for the overall performance of the store: sales growth, visual merchandising, staff management, inventory control, and delivering an exceptional customer experience aligned with our brand values. Key Responsibilities 🛒 Operations & Daily Management • Oversee all daily store operations and ensure smooth functioning., • Manage opening/closing procedures., • Maintain high store standards: cleanliness, organization, product displays., • Ensure compliance with company policies and local regulations. 💸 Sales & Performance • Achieve monthly sales targets and KPIs., • Analyze sales reports and propose improvement strategies., • Implement upselling and cross-selling techniques. 📦 Inventory & Stock Control • Supervise stock management, deliveries, and storage organization., • Conduct regular stock counts and prevent shrinkage., • Coordinate with suppliers and logistics teams. 👥 Team Leadership • Recruit, train, and motivate the store team (2–4 staff)., • Prepare weekly schedules and manage shifts., • Lead by example to create a positive, customer-oriented work culture. 🎨 Visual Merchandising • Ensure product displays reflect the brand’s Mediterranean style., • Refresh layouts according to seasons, trends, or monthly themes., • Work closely with designers and headquarters for store identity. 🤝 Customer Service & Brand Experience • Provide premium customer service., • Handle complaints professionally and ensure customer satisfaction., • Build strong relationships with local Gràcia community and repeat clients. Requirements • Minimum 2–3 years of retail management experience (home goods, fashion, lifestyle stores preferred)., • Strong leadership and communication skills., • Fluent in Spanish, English; Catalan a big plus., • Excellent time-management and problem-solving skills., • Passion for home décor, design, and visual merchandising., • Comfortable working flexible hours, including weekends. What We Offer • Competitive salary + bonuses based on performance., • Dynamic work environment in one of Barcelona’s trendiest neighbourhoods., • Career growth opportunities in a fast-growing retail brand., • Employee discount on all products., • Opportunity to shape the store identity from day one. How to Apply Send your CV and a short introduction Subject: Store Manager – Barcelona (Home Goods)

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  • Dutch Customer Service Agent
    Dutch Customer Service Agent
    2 months ago
    €1800–€1970 monthly
    Full-time
    Sant Martí, Barcelona

    About us: Our client is a leading entertainment destination in Europe, dedicated to creating magical experiences for guests of all ages. Our commitment to exceptional customer service sets us apart, ensuring that every visitor leaves with unforgettable memories. As a Dutch Speaking Customer Service Agent, you will be an integral part of our guest experience team, providing unparalleled support and assistance to visitors from the Netherlands. Your primary responsibility will be to ensure the highest level of customer satisfaction through effective communication and problem solving skills. Key Responsibilities: ·Serve as the first point of contact for Dutch-speaking guests, over the phone, addressing inquiries, requests, and concerns promptly and professionally. ·Provide accurate information about park attractions, events, and amenities to enhance guests' experiences and maximize their enjoyment. ·Assist guests with ticket purchases, reservations, and itinerary planning, ensuring seamless transactions and efficient service delivery. ·Handle guest feedback and complaints with empathy and diplomacy, striving to solve issues for the satisfaction of all parties involved. ·Maintain a welcoming and organized work environment, including the tidiness of the plateau. ·Stay updated on park policies, procedures, and safety regulations to ensure compliance and promote a safe and enjoyable experience for all guests. Requirements: ·Fluency in Dutch and English, with excellent verbal and written communication in both languages. ·Previous experience in customer service, hospitality, or a related field preferred. ·Strong interpersonal skills and a positive attitude, with a genuine passion for delivering exceptional guest experiences. ·Ability to multitask and prioritize tasks effectively in a fast paced environment. ·Flexibility to work shifts, including weekends, evenings, and holidays, as needed. ·Familiarity with computer systems and software applications for data entry, ti-cketing, and reservation management. ·Knowledge of the local area and tourist attractions is a plus. Conditions of the offer: ·From Mondays to Fridays from 9.15hs to 17.15hs and from 11.30hs to 19.30hs. Two working Saturdays per month from 9.30hs au 18hs. ·Permanent contract of 39hs a week.

    No experience
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