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Workster is partnering with one of the largest global outsourcing companies to recruit Spanish-speaking Customer Support Experts for various international projects across multiple industries. These roles support major global companies in areas such as social media, digital communication, mobility, online payments, cybersecurity, e-commerce, and consumer electronics, all without disclosing brand names. Your Role As a Customer Support Expert, you will help users across different platforms and services, ensuring a smooth, safe, and high-quality experience. You will: Assist users with empathy, accuracy, and efficiency Stay informed about the specific project’s policies, products, and guidelines Make balanced, policy-aligned decisions while maintaining user satisfaction Communicate clearly and professionally, in writing and verbally Investigate and resolve inquiries related to accounts, usage, and service issues Respond to user questions with high quality, speed, and empathy Use your market knowledge to spot trends and recommend scalable improvements Analyze incoming data to enhance the overall user experience Support enforcement of platform or service rules when required Review reported content or cases within agreed timeframes Identify workflow inefficiencies and suggest process improvements Recognize patterns and escalate cases when necessary Your Qualifications C1 level Spanish Good English (B2) Availability for remote roles within Greece or for office-based positions in Athens (depending on the project) Customer Support experience is a plus Ability to work independently and collaboratively Strong problem-solving and critical thinking skills Flexibility and adaptability to policy and process changes Confident computer and internet skills Ability to provide required documentation (ID/Passport, Birth Certificate) The Offer Multiple project options , matched to your skills and preferences Remote positions anywhere in Greece and onsite roles in Athens Relocation package for Athens-based roles (flight, hotel stay, and housing assistance) Competitive salary + performance bonuses Rotational shifts depending on the project Diverse and multicultural work environment Full training, continuous support, and strong career development opportunities

About Usbr/br/JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.br/br/Context of the Positio nAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution .This position is designed for an agile, data-driven transport professional who will take control of our real-time dispatch desk, ensuring that every vehicle movement across our Madrid network is optimized for cost, timing, and capacity from Day Onebr/br/. The Mission Core Sco peThe Mission: Establish, lead, and run the 24/7 transportation dispatch and routing operation, ensuring seamless middle-mile execution between ports, the main fulfillment centers, and last-mile delivery station s.The Scope: You will directly manage the dispatching team and routing analysts, oversee real-time scheduling, coordinate carrier departures/arrivals, and solve immediate transit bottlenecks across the Madrid regional networbr/br/k. Crucial Expectations Performance Targ etsTo provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 mont hs:Dispatch Desk Architecture: Set up the real-time routing, tracking, and communication protocols for the dispatch team, turning high-level transport plans into flawless daily executi on.Carrier Departure SLA Compliance: Maintain a near-perfect On-Time Departure (OTD) and On-Time Arrival (OTA) rate for all linehauls and inbound shipments, mitigating tracking gaps immediate ly.Cost Capacity Optimization: Maximize vehicle cube utilization and route efficiency, minimizing empty miles and managing spot-market carrier requests effectively under tight budget limi ts.Real-Time Exception Management: Establish clear escalation pathways to instantly handle transit disruptions (e.g., driver delays, vehicle breakdowns, road closures), keeping all downstream operations fully informbr/br/ed. Position Requirem entsGreenfield Launch Expertise: You must have a verified background working within a fast-paced transport control tower or dispatch desk launch environment, ideally for an express parcel network, e-commerce giant, or major freight forwar der.Technical Systems Mastery: Strong, hands-on experience working with Transport Management Systems (TMS), real-time GPS tracking tools, and dynamic routing softw are.Language Proficiency: Professional fluency in English and Spanish is mandatory to manage local carriers, direct dispatchers, and coordinate technical requirements with global HQ. Knowledge of Mandarin is a strong corporate as set.Operational Flexibility: High adaptability regarding shift rotations, including night or early morning coverage, which is essential to stabilizing a round-the-clock transport network laubr/br/nch. Diversity Incl usionAt JD Logistics, we are committed to building an inclusive workplace where everyone can th rive.We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.Ready to Build the Future of Logis tics?Take the next step in your career and join one of the world's fastest-growing logistics compa nies.Apply today and help shape the future of intelligent logistics with JD Logisbr/br/tics.

About Us JINGDONG Logistics (JD Logistics) is the logistics arm of and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Si está considerando enviar una solicitud, asegúrese de pulsar el botón de solicitar de abajo después de leer la descripción completa. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain. Context of the Positio nAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution .This position is designed for an agile, data-driven transport professional who will take control of our real-time dispatch desk, ensuring that every vehicle movement across our Madrid network is optimized for cost, timing, and capacity from Day One . The Mission & Core Sco peThe Mission: Establish, lead, and run the 24/7 transportation dispatch and routing operation, ensuring seamless middle-mile execution between ports, the main fulfillment centers, and last-mile delivery station s.The Scope: You will directly manage the dispatching team and routing analysts, oversee real-time scheduling, coordinate carrier departures/arrivals, and solve immediate transit bottlenecks across the Madrid regional networ k. Crucial Expectations & Performance Targ etsTo provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 mont hs:Dispatch Desk Architecture: Set up the real-time routing, tracking, and communication protocols for the dispatch team, turning high-level transport plans into flawless daily executi on.Carrier Departure & SLA Compliance: Maintain a near-perfect On-Time Departure (OTD) and On-Time Arrival (OTA) rate for all linehauls and inbound shipments, mitigating tracking gaps immediate ly.Cost & Capacity Optimization: Maximize vehicle cube utilization and route efficiency, minimizing empty miles and managing spot-market carrier requests effectively under tight budget limi ts.Real-Time Exception Management: Establish clear escalation pathways to instantly handle transit disruptions (e.g., driver delays, vehicle breakdowns, road closures), keeping all downstream operations fully inform ed. Position Requirem entsGreenfield Launch Expertise: You must have a verified background working within a fast-paced transport control tower or dispatch desk launch environment, ideally for an express parcel network, e-commerce giant, or major freight forwar der.Technical Systems Mastery: Strong, hands-on experience working with Transport Management Systems (TMS), real-time GPS tracking tools, and dynamic routing softw are.Language Proficiency: Professional fluency in English and Spanish is mandatory to manage local carriers, direct dispatchers, and coordinate technical requirements with global HQ. Knowledge of Mandarin is a strong corporate as set.Operational Flexibility: High adaptability regarding shift rotations, including night or early morning coverage, which is essential to stabilizing a round-the-clock transport network lau nch. Diversity & Incl usionAt JD Logistics, we are committed to building an inclusive workplace where everyone can th rive.We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.Ready to Build the Future of Logis tics?Take the next step in your career and join one of the world's fastest-growing logistics compa nies. xkdbapo Apply today and help shape the future of intelligent logistics with JD Logis tics.

About Usbr/br/JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.br/br/Context of the Position As part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution. This position is designed for an organized, process-driven frontline operational leader who excels on the warehouse floor. The role demands an execution-focused supervisor who can manage teams of returns processing operators, enforce precise product grading criteria, and maintain an organized, clutter-free reverse logistics environment. The Mission Core Scope The Mission: Lead, motivate, and direct daily reverse shift operations (returns intake, item inspection, quality grading, and system registration) to ensure returned inventory is processed rapidly and channeled to its next destination with maximum value recovery. The Scope: You will take direct, hands-on floor responsibility for the returns processing zone and its personnel, tracking hourly processing throughput, resolving system-status mismatches, and enforcing compliance with thebr/br/Convenio Colectivo de Logística de Madridbr/br/. Crucial Expectations Performance Targets To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months: Hourly Processing Grading Throughput: Successfully manage shift execution to meet or exceed target metrics for processed return units, keeping returns backlogs and station congestion to an absolute minimum. Grading Accuracy Quality Control: Enforce strict compliance with our corporate product-grading matrices, ensuring operators correctly identify resellable stock, damaged goods, or warranty items, thereby minimizing inventory errors. Frontline Labor and Safety Management: Oversee real-time operator allocation across unpacking, inspecting, and repacking stations, tracking attendance, and ensuring full compliance with warehouse safety protocols. Clean-Floor Sorting Discipline: Maintain a highly structured, organized work area, ensuring processed items are structurally segregated, palletized, and routed to the correct destination (put-away, refurbishment, or liquidation) instantly. Position Requirements Greenfield Launch Expertise: You must have a verified background of acting as a team leader, returns coordinator, or senior supervisor within a high-volume e-commerce reverse logistics center, returns processing department, or technical refurbishment hub during a site launch or major peak season. Frontline Floor Mastery: Proven experience leading fast-paced teams of industrial operators (20+ workers) and deep familiarity with Warehouse Management Systems (WMS), data logging, item disposition codes, and RF barcode scanning equipment. Language Proficiency: Professional fluency in English and Spanish is mandatory to ensure clear operational alignment with international management and fluent direction of local floor staff. Knowledge of Mandarin is a valuable asset. Operational Flexibility: High adaptability regarding shift structures and changing operational priorities as inbound returns volumes fluctuate during post-peak cycles. Diversity Inclusion At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law. Ready to Build the Future of Logistics? Take the next step in your career and join one of the world's fastest-growing logistics companies. Apply today and help shape the future of intelligent logistics with JD Logistics. Please provide your resume in English.

About Usbr/br/JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain. Context of the Position As part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market, driven by the launch of our small-goods fulfillment operations. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution. This position is designed for a highly organized, active frontline operational leader who thrives on the warehouse floor. The role demands an execution-focused supervisor who can manage large teams of receiving and stowing operators, drive real-time inventory accuracy targets, and maintain flawless safety standards during inbound shift windows. The Mission Core Scope The Mission: Lead, motivate, and direct daily inbound shift operations (dock unloading, detailed quality inspection, scanning, and high-velocity stowing) to ensure all incoming inventory is captured and made available for customer orders instantly. The Scope: You will take direct, hands-on floor responsibility for the inbound receiving dock and stowing zones, tracking hourly dock-to-stock metrics, resolving sorting bottlenecks, and enforcing compliance with thebr/br/Convenio Colectivo de Logística de Madridbr/br/. Crucial Expectations Performance Targets To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months: Hourly Dock-to-Stock Execution (SLA): Successfully meet or exceed target metrics for trailer unloading and item registration, minimizing the time between vehicle arrival and inventory availability. Defect Shortage Control: Maintain near-perfect tracking accuracy during product receipt, identifying supplier discrepancies, damaged packaging, or quantity mismatches before items enter the main storage matrix. Frontline Labor Management: Oversee real-time operator allocation across receiving bays and storage aisles, track attendance, and manage shift handovers smoothly while maintaining high morale and a proactive safety culture. Storage Space Optimization: Coordinate closely with inventory control teams to ensure goods are stowed in 100% compliance with localized automated picking profiles, maximizing spatial density and layout efficiency. Position Requirements Greenfield Launch Expertise: You must have a verified background of acting as a team leader, dock coordinator, or senior captain within a high-volume e-commerce fulfillment center, high-velocity 3PL, or retail distribution hub during a site launch or major peak season. Frontline Floor Mastery: Proven experience leading large groups of blue-collar workers (30+ operators) and deep familiarity with Warehouse Management Systems (WMS), pallet-inbound tracking, and RF scanning equipment. Language Proficiency: Professional fluency in English and Spanish is mandatory to ensure clear operational alignment with international management and fluent direction of local floor staff. Knowledge of Mandarin is a valuable asset. Operational Flexibility: High adaptability regarding shift rotations (including early mornings, nights, and weekends) to guarantee complete operational coverage for a 24/7 launch cycle. Diversity Inclusion At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law. Ready to Build the Future of Logistics? Take the next step in your career and join one of the world's fastest-growing logistics companies. Apply today and help shape the future of intelligent logistics with JD Logistics. Please provide your resume in English.

About Usbr/br/JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.br/br/Context of the Position As part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market, driven by the launch of our small-goods fulfillment operations. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution. This position is designed for an energetic, frontline operational leader who thrives on the warehouse floor. The role demands an execution-focused supervisor who can manage large teams of picking and packing operators, drive real-time productivity targets, and maintain flawless safety standards during high-volume shift windows. The Mission Core Scope The Mission: Lead, motivate, and direct the daily outbound shift operations (picking, packing, wall-sorting, and staging) to ensure all customer orders are processed and ready for courier injection with maximum speed and accuracy. The Scope: You will take direct, hands-on floor responsibility for an outbound zone and its personnel, tracking hourly picking/packing throughput, resolving physical flow bottlenecks, and enforcing compliance with thebr/br/Convenio Colectivo de Logística de Madridbr/br/. Crucial Expectations Performance Targets To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months: Hourly Throughput Delivery (SLA): Successfully meet or exceed target units-per-hour (UPH) picking and packing metrics for your assigned shift, ensuring no backlog build-up. Error Defect Control: Keep packing defects, mislabeling occurrences, and shipping discrepancies near zero through active floor coaching and real-time process auditing. Frontline Labor Management: Oversee real-time operator allocation across stations, track attendance, and manage shift handovers smoothly, maintaining high morale and a proactive safety culture. Carrier Cut-Off Compliance: Ensure that prioritized order batches are completely sorted, staged, and loaded onto outbound trailers before strict daily transport departure windows close. Position Requirements Greenfield Launch Expertise: You must have a verified background of acting as a team leader, line coordinator, or senior captain within a high-volume e-commerce fulfillment center, high-velocity 3PL, or retail distribution hub during a site launch or major peak season. Frontline Floor Mastery: Proven experience leading large groups of blue-collar workers (50+ operators) and deep familiarity with Warehouse Management Systems (WMS), pick-to-light/put-to-wall systems, and RF scanning equipment. Language Proficiency: Professional fluency in English and Spanish is mandatory to ensure clear operational alignment with international management and fluent direction of local floor staff. Knowledge of Mandarin is a valuable asset. Operational Flexibility: High adaptability regarding shift rotations (including early mornings, nights, and weekends) to guarantee complete operational coverage for a 24/7 launch cycle. Diversity Inclusion At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law. Ready to Build the Future of Logistics? Take the next step in your career and join one of the world's fastest-growing logistics companies. Apply today and help shape the future of intelligent logistics with JD Logistics. Please provide your resume in English.

About Usbr/br/JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.br/br/Context of the Positio nAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution .This position is designed for an accomplished last-mile logistics leader who possesses the operational grit to manage a primary delivery depot hands-on, combined with the strategic capability to scale and oversee a multi-station regional delivery networkbr/br/. The Mission Core Sco peThe Mission: Launch, stabilize, and optimize our last-mile delivery network across the Madrid region, ensuring exceptional On-Time Delivery (OTD) and customer satisfaction metric s.The Scope: You will maintain dual accountability: serving as the direct, hands-on Station Manager for our launch facility (Station No. 1) while simultaneously orchestrating the broader deployment and performance management of two additional last-mile stations as the regional footprint expandbr/br/s. Crucial Expectations Performance Targ etsTo provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 mont hs:Launch Depot Execution: Successfully establish day-to-day operations at Station No. 1, managing the sorting, route allocation, and dispatch processes to achieve target delivery success rates from day o ne.Network Expansion Governance: Oversee the commissioning of the remaining two regional stations, onboarding their respective leadership teams and standardizing performance across all three nod es.Carrier Courier Architecture: Build and manage a highly reliable, flexible network of local delivery service providers, independent contractors, and couriers, balancing cost-per-delivery with stringent service level agreements (SLA s).Data-Driven Service Excellence: Monitor and optimize regional delivery metrics (including First-Time Delivery Rate, customer complaint resolution, and scanning compliance) using advanced data trackibr/br/ng. Position Requirem entsGreenfield Launch Expertise: You must have a verified background of successfully launching or managing high-volume delivery stations/depots from scratch within a tier-1 e-commerce or express parcel network (e.g., major last-mile integrators, e-commerce giants, or national courie rs).Leadership Duality: Proven capability to switch seamlessly between micro-level depot execution (managing drivers and sorting floor issues) and macro-level regional management (multi-site KPIs and regional vendor relatio ns).Language Proficiency: Professional fluency in English and Spanish is mandatory to lead local driver operations and provide clear technical and strategic reporting to global HQ. Knowledge of Mandarin is a distinct as set.Operational Flexibility: Total adaptability regarding operating hours, early morning launch shifts, and high-pressure problem solving tied to real-time last-mile delivery windbr/br/ows. Diversity Incl usionAt JD Logistics, we are committed to building an inclusive workplace where everyone can th rive.We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.Ready to Build the Future of Logis tics?Take the next step in your career and join one of the world's fastest-growing logistics compa nies.Apply today and help shape the future of intelligent logistics with JD Logisbr/br/tics.

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.br/br/nAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution .This position is designed for an energetic, operationally grounded transport and outbound logistics professional. The role demands an individual who can build and manage an aggressive daily delivery dispatch schedule specifically tailored for heavy, bulky, and high-value consumer goodsbr/br/. Establish, lead, and optimize the daily outbound transport and final delivery execution for the Large Item DC, ensuring that all bulky goods leave the facility safely, on time, and aligned with target customer delivery window The Scope: You will take direct operational leadership over the outbound distribution floor and delivery routing desk, managing a team of dispatchers while coordinating seamlessly with both our internal dedicated fleet (1PL) and external carrier networks (3PLbr/br/). Crucial Expectations Performance Targ hs:Dispatch Desk Outbound Setup: Successfully design and implement daily loading, route allocation, and vehicle dispatch protocols for large-item distribution prior to site laun # Delivery Service Level Agreements (SLAs): Maintain a high On-Time Delivery (OTD) rate and minimal delivery failure rates by tracking routes in real-time and actively resolving carrier dela # Capacity and Fleet Synchronization: Optimize vehicle cubic capacity utilization and coordinate fluid driver shift handovers, minimizing empty miles and loading delays at the ba # Transport Quality Exception Control: Implement strict outbound checking mechanisms to ensure zero loading damages, correct transport documentation compliance, and efficient processing of delivery exceptions or field returbr/br/entsGreenfield Launch Expertise: You must have a verified background of successfully leading an outbound transport desk, delivery operations team, or cross-docking dispatch function within a fast-paced retail, e-commerce, or industrial logistics Bulky Goods Distribution Experience: Proven experience handling heavy freight, large home appliances, or furniture distribution networks, with solid knowledge of vehicle weight limits, secure cargo loading, and transport regulati Professional fluency in English and Spanish is mandatory to direct local drivers, manage carrier dispatchers, and provide accurate performance reporting to global HQ. Knowledge of Mandarin is a strong as Operational Flexibility: High adaptability regarding working schedules, early morning dispatch waves, and resolving real-time transit exceptions common to a country-level logistics laubr/br/usionAt JD Logistics, we are committed to building an inclusive workplace where everyone can th Take the next step in your career and join one of the world's fastest-growing logistics compa Apply today and help shape the future of intelligent logistics with JD Logis

Position Requirements Greenfield Launch Expertise: You must have a verified background of successfully launching, expanding, or directly managing a proprietary or dedicated delivery fleet within a high-volume retail, e-commerce, or tier-1 express transport environment. Operational Flexibility: High

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.br/br/nAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution .This position is designed for an energetic, operationally grounded transport and outbound logistics professional. The role demands an individual who can build and manage an aggressive daily delivery dispatch schedule specifically tailored for heavy, bulky, and high-value consumer goodsbr/br/. Establish, lead, and optimize the daily outbound transport and final delivery execution for the Large Item DC, ensuring that all bulky goods leave the facility safely, on time, and aligned with target customer delivery window The Scope: You will take direct operational leadership over the outbound distribution floor and delivery routing desk, managing a team of dispatchers while coordinating seamlessly with both our internal dedicated fleet (1PL) and external carrier networks (3PLbr/br/). Crucial Expectations Performance Targ hs:Dispatch Desk Outbound Setup: Successfully design and implement daily loading, route allocation, and vehicle dispatch protocols for large-item distribution prior to site laun # Delivery Service Level Agreements (SLAs): Maintain a high On-Time Delivery (OTD) rate and minimal delivery failure rates by tracking routes in real-time and actively resolving carrier dela # Capacity and Fleet Synchronization: Optimize vehicle cubic capacity utilization and coordinate fluid driver shift handovers, minimizing empty miles and loading delays at the ba # Transport Quality Exception Control: Implement strict outbound checking mechanisms to ensure zero loading damages, correct transport documentation compliance, and efficient processing of delivery exceptions or field returbr/br/entsGreenfield Launch Expertise: You must have a verified background of successfully leading an outbound transport desk, delivery operations team, or cross-docking dispatch function within a fast-paced retail, e-commerce, or industrial logistics Bulky Goods Distribution Experience: Proven experience handling heavy freight, large home appliances, or furniture distribution networks, with solid knowledge of vehicle weight limits, secure cargo loading, and transport regulati Professional fluency in English and Spanish is mandatory to direct local drivers, manage carrier dispatchers, and provide accurate performance reporting to global HQ. Knowledge of Mandarin is a strong as Operational Flexibility: High adaptability regarding working schedules, early morning dispatch waves, and resolving real-time transit exceptions common to a country-level logistics laubr/br/usionAt JD Logistics, we are committed to building an inclusive workplace where everyone can th Take the next step in your career and join one of the world's fastest-growing logistics compa Apply today and help shape the future of intelligent logistics with JD Logis

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.br/br/nAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution .This position is designed for an energetic, operationally grounded transport and outbound logistics professional. The role demands an individual who can build and manage an aggressive daily delivery dispatch schedule specifically tailored for heavy, bulky, and high-value consumer goodsbr/br/. Establish, lead, and optimize the daily outbound transport and final delivery execution for the Large Item DC, ensuring that all bulky goods leave the facility safely, on time, and aligned with target customer delivery window The Scope: You will take direct operational leadership over the outbound distribution floor and delivery routing desk, managing a team of dispatchers while coordinating seamlessly with both our internal dedicated fleet (1PL) and external carrier networks (3PLbr/br/). Crucial Expectations Performance Targ hs:Dispatch Desk Outbound Setup: Successfully design and implement daily loading, route allocation, and vehicle dispatch protocols for large-item distribution prior to site laun # Delivery Service Level Agreements (SLAs): Maintain a high On-Time Delivery (OTD) rate and minimal delivery failure rates by tracking routes in real-time and actively resolving carrier dela # Capacity and Fleet Synchronization: Optimize vehicle cubic capacity utilization and coordinate fluid driver shift handovers, minimizing empty miles and loading delays at the ba # Transport Quality Exception Control: Implement strict outbound checking mechanisms to ensure zero loading damages, correct transport documentation compliance, and efficient processing of delivery exceptions or field returbr/br/entsGreenfield Launch Expertise: You must have a verified background of successfully leading an outbound transport desk, delivery operations team, or cross-docking dispatch function within a fast-paced retail, e-commerce, or industrial logistics Bulky Goods Distribution Experience: Proven experience handling heavy freight, large home appliances, or furniture distribution networks, with solid knowledge of vehicle weight limits, secure cargo loading, and transport regulati Professional fluency in English and Spanish is mandatory to direct local drivers, manage carrier dispatchers, and provide accurate performance reporting to global HQ. Knowledge of Mandarin is a strong as Operational Flexibility: High adaptability regarding working schedules, early morning dispatch waves, and resolving real-time transit exceptions common to a country-level logistics laubr/br/usionAt JD Logistics, we are committed to building an inclusive workplace where everyone can th Take the next step in your career and join one of the world's fastest-growing logistics compa Apply today and help shape the future of intelligent logistics with JD Logis

About Usbr/br/JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.br/br/Context of the Positio nAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market, driven by the launch of our small-goods fulfillment operations. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution .This position is designed for dynamic, floor-oriented logistics supervisors who excel at real-time shift management, performance tracking, and maintaining operational standards in a high-velocity e-commerce environment .The Mission Core Scop eThe Mission: Supervise daily warehouse floor operations during shifts, ensuring high-speed picking, packing, and sorting targets are met while maintaining absolute inventory accuracy and safety standards .The Scope: You will directly lead shift Team Leaders and fulfillment operators, managing real-time labor allocation, resolving systemic bottlenecks, and ensuring total alignment with the site's daily outbound and inbound targets .Crucial Expectations Performance Target sTo provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months :Shift Performance Throughput: Successfully manage shift execution to consistently hit corporate KPIs for picking rates, packing efficiency, and on-time courier dispatch .Process Stabilization: Ensure 100% adherence to newly established standard operating procedures (SOPs) on the floor, correcting tracking deviations and scanning errors in real-time .Floor Leadership Attendance: Manage daily staff scheduling, shift handovers, and real-time team motivation, ensuring smooth labor relations and full compliance with warehouse health and safety protocols .Inventory Control at Source: Drive immediate error-resolution workflows for misplaced items, system mismatches, or damaged packaging during your shift window .Position Requirement sGreenfield Launch Expertise: You must have a verified background of supervising or acting as a senior team leader during a warehouse launch, site expansion, or high-volume e-commerce fulfillment peak season .High-Velocity Logistics Competence: Proven experience working with Warehouse Management Systems (WMS), RF scanners, and automated sorting infrastructure within a fast-moving retail, 3PL, or e-commerce environment .Language Proficiency: Professional fluency in English and Spanish is mandatory to ensure clear reporting to international managers and fluent direction of local floor staff. Knowledge of Mandarin is a strong asset .Operational Flexibility: High adaptability regarding shift rotations (including early mornings, late evenings, or weekend shifts) required to support a 24/7 infrastructure launch .Diversity Inclusio nAt JD Logistics, we are committed to building an inclusive workplace where everyone can thrive .We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law .Ready to Build the Future of Logistics ?Take the next step in your career and join one of the world's fastest-growing logistics companies .Apply today and help shape the future of intelligent logistics with JD Logisticsbr/br/.

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.br/br/nAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market, driven by the launch of our small-goods fulfillment operations. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution .This position is designed for an accomplished logistics professional with the strategic depth to oversee large-scale fulfillment operations and the long-term vision to contribute to the broader structural growth of JD Logistics within the regionbr/br/. Take comprehensive operational and strategic ownership of our brand-new small-goods fulfillment center in the Madrid area, ensuring a flawless launch, rigorous SLA management, and long-term site optimizatio The Scope: You will take full accountability for the entire site blueprint—from warehouse layout readiness and inventory intake to high-velocity e-commerce outbound dispatch—while ensuring strict compliance with the Madrid Logistics Collective Agreementbr/br/(Convenio Colectibr/br/vo) and regional labor standardbr/br/Crucial Expectations Performance Targ hs:Operational Commissioning: Successfully execute the launch, stabilization, and scaling of the small-goods fulfillment center within strict timelines, ensuring 100% compliance with local Spanish regulations and corporate standar # Process Standardization: Design and optimize local standard operating procedures (SOPs) by adapting global high-velocity technical frameworks to the operational reality of the Madrid logistics h # Build, train, and structurally organize the local team (Supervisors, Team Leaders, and Operators), establishing a metrics-driven, high-performance culture aligned with global corporate objectiv # Serve as the primary operational link between the Madrid facility and global headquarters, effectively managing high-level KPIs, multi-million SKU inventory accuracy, and continuous improvement initiativbr/br/sionAt JD Logistics, we are committed to building an inclusive workplace where everyone can thr Take the next step in your career and join one of the world's fastest-growing logistics compan Apply today and help shape the future of intelligent logistics with JD Logist

About the company JINGDONG Logistics (JD Logistics)br/br/is the logistics arm ofbr/br/JD.combr/br/and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain. Our Global Presence JD Logistics has built one of the world's largest and most advanced logistics infrastructures, operating more thanbr/br/3,600 warehousesbr/br/with overbr/br/34 million square metersbr/br/of warehouse space worldwide. Our international smart logistics network combines highly automated warehouses with robust global transportation capabilities, enabling seamless cross-border supply chain solutions. Today, we operate more thanbr/br/130 overseas warehousesbr/br/(bonded, direct shipping, and overseas fulfillment) acrossbr/br/23 countries and regionsbr/br/through our international brandsbr/br/JoyLogisticsbr/br/andbr/br/JoyExpressbr/br/, supporting JD.com's rapidly expanding global logistics network. Learn more about who we are and what we do: What We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll contribute to innovative projects involving smart warehouses, automation, intelligent logistics technologies, and next-generation fulfillment solutions that move millions of products worldwide every day. About the Team You'll join the JD Logistics Operations team, where collaboration, ownership, innovation, and continuous improvement are at the heart of everything we do. As abr/br/Warehouse Managerbr/br/, you will lead all warehouse operations, ensuring efficient receiving, storage, inventory management, and order fulfillment while maintaining the highest standards of safety, operational excellence, and productivity. Key Responsibilities Strategic Planning Warehouse Development Develop warehouse strategies aligned with the company's business objectives. Design warehouse operational standards, annual operating plans, and management systems. Plan warehouse layouts and equipment configurations. Drive warehouse standardization, digital transformation, and smart warehouse initiatives to continuously improve operational efficiency. End-to-End Warehouse Operations Oversee all warehouse activities, including receiving, storage, inventory control, cycle counting, picking, packing, and order fulfillment. Monitor key operational KPIs, including inventory accuracy, stock turnover, productivity, and service performance. Optimize workflows, warehouse processes, and resource allocation to improve operational efficiency while reducing errors and inventory losses. Cost Management Continuous Improvement Analyze warehouse cost structures, including labor, equipment, and facility utilization. Develop and implement cost optimization initiatives without compromising operational quality. Promote process improvements, Lean methodologies, and warehouse automation solutions. Monitor labor productivity and warehouse space utilization to continuously improve operational performance. Leadership, People Management Risk Control Recruit, coach, develop, and manage warehouse teams. Foster a high-performance culture focused on accountability, engagement, and continuous learning. Build effective organizational structures to support business growth. Ensure full compliance with Health Safety regulations and company policies. Manage operational risks, business continuity, emergency situations, and incident response to maintain a safe working environment. Cross-Functional Collaboration Customer Excellence Partner closely with Transportation, Commercial, Customer Service, Engineering, and Supply Chain teams to optimize end-to-end operations. Coordinate cross-functional initiatives to improve operational performance and customer satisfaction. Gather customer feedback and translate insights into continuous warehouse service improvements. Support business growth by enhancing operational competitiveness and service quality. Qualifications Bachelor's or Master's degree in Supply Chain Management, Logistics, Business Administration, Engineering, or a related field. Minimumbr/br/5 years of warehouse management experiencebr/br/, including at leastbr/br/2 years in a supervisory or leadership rolebr/br/. Proven experience managing Warehouse Management Systems (WMS). Strong leadership and people management skills with the ability to motivate and develop high-performing teams. Excellent analytical, organizational, and problem-solving abilities. Strong communication and stakeholder management skills. Fluent inbr/br/French and Englishbr/br/, both written and spoken. Mandarin is considered a strong advantage. Solid knowledge of Health Safety regulations and warehouse compliance standards. Ability to thrive in a fast-paced, dynamic, and continuously evolving environment. Previous experience inbr/br/e-commerce fulfillmentbr/br/or high-volume logistics operations would be highly desirable. Diversity Inclusion At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law. Ready to Build the Future of Logistics? Take the next step in your career and join one of the world's fastest-growing logistics companies. Apply today and help shape the future of intelligent logistics with JD Logistics.

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