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Trabajos quality en España

  • Guest Relations Officer
    Guest Relations Officer
    hace 5 días
    Jornada completa
    Retiro, Madrid

    Qualifications: SHIPBOARD Employment type. Ability to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German (Conversational Proficiency). 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel. Guest services shipboard experience is an advantage. Essential duties and responsibilities: Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

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  • Ejecutivo de Ventas - Business Travel
    Ejecutivo de Ventas - Business Travel
    hace 6 días
    Jornada completa
    Moncloa - Aravaca, Madrid

    About the job Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms. Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector. Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service: • Royal Hideaway Luxury Hotels & Resorts, • Barceló Hotels & Resorts, • Occidental Hotels & Resorts, • Allegro Hotels All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team! Your benefits: *You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues. • Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career., • We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join. *You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform. • We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future! As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including: 1. Exclusive discounts on hotels and travel for you, your family, and friends., 2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group., 3. Ongoing discounts with various companies related to leisure and free time., 4. Special offers with product and service companies., 5. Exclusive agreements with different training and business schools Contract type: Regular What will you do? El/la Ejecutivo/a de Ventas Corporate será responsable de la captación, gestión y fidelización de cuentas corporativas, con el objetivo de maximizar los ingresos por alojamiento y servicios asociados (restauración, salas de reuniones, eventos corporativos), garantizando el cumplimiento de los objetivos comerciales y fortaleciendo el posicionamiento de la cadena hotelera en el segmento Business Travel. Requisitos: • Mínimo 2 años de experiencia en puesto similar, • Conocimiento sólido del mercado corporate y de los procesos de contratación hotelera., • Experiencia en negociación de tarifas, contratos y gestión de RFPs., • Aunque no es imprescindible, se valorará el conocimiento del CRM Salesforce, • Capacidad de análisis de datos comerciales y KPIs., • Disponibilidad para viajar según necesidades del puesto., • Inglés nivel alto (hablado y escrito) – Se valorarán otros idiomas (Francés) Responsabilidades principales: • Prospección, captación y desarrollo de nuevas cuentas corporativas a nivel local, nacional e internacional., • Gestión activa, ya sea de manera presencial o telemática (Telemarketing) y fidelización de la cartera de clientes corporate asignada., • Negociación de acuerdos comerciales y tarifas corporate (RFP, LRA, contratos marco, condiciones preferentes)., • Seguimiento de producción, análisis de resultados y detección de oportunidades de crecimiento., • Realización de visitas comerciales, presentaciones y reuniones con clientes clave., • Participación en ferias, workshops y eventos del sector corporativo., • Elaboración de informes comerciales periódicos de actividad y resultados., • Garantizar un alto nivel de satisfacción del cliente y promover relaciones a largo plazo., • Apoyo en acciones comerciales internacionales, colaborando en la gestión de cuentas globales y campañas coordinadas con equipos comerciales de otros países., • Participación en iniciativas internacionales de captación y desarrollo de negocio, incluyendo acciones conjuntas con partners, TMCs y cuentas multinacionales. Se valorará: • Experiencia previa en cadenas hoteleras internacionales o entornos multi-hotel., • Conocimiento del segmento MICE y grupos corporativos., • Red de contactos en empresas, agencias de business travel o TMCs. Idiomas requeridos: Inglés y Español. La empresa The Barceló Group, founded in 1931 by Simón Barceló in the island of Mallorca (Spain), is a vertically integrated tourism group that is made up of the Barceló Hotel Group, which has more than 250 hotels and more than 55,000 rooms in 22 countries; and by the travel division Ávoris, which has more than 700 travel agencies on 4 continents, several tour operators and receptive operators, and even an airline. Working at Barceló means being part of a project. It's not because we are the second largest hotel chain in Spain, nor because our growth is unstoppable. The real reason is that we are a people-oriented company that works for people. Wherever you are, you can always go further. We believe in respect, effort and the ability to excel. In an industry that is constantly evolving, and with such a diverse, multidisciplinary team, rigid structures have no place. Dynamism is in the company’s DNA and that’s why we’re committed to the education, training and continuous development of our team. Since 1989 the company has been channeling its social work through the Barceló Foundation, which collaborates in health, education, economic development and culture projects in underdeveloped countries. At Barceló our motto is: wherever you are, you can always go further.

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  • Cocinero/a - Four Seasons Hotel Madrid
    Cocinero/a - Four Seasons Hotel Madrid
    hace 6 días
    Jornada completa
    Centro, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. The Role of Cook: The Four Seasons Hotel Madrid is looking for a Cook to join our team. The Cook is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The Cook prepares breakfast, lunch an/or dinner per guest orders from all outlets in accordance with production requirements and quality standards while maintaining a safe and sanitary work environment. • Prepare food items of consistent quality according to guest orders following recipe, as well as production, portion, and presentation standards Operate, maintain and properly clean kitchen equipment, including, food processor, mixer, oven., • Maintain a clean and efficient station., • Strong knowledge of health codes and full understanding of all knife cuts, • Label and date all food containers and rotates as per policies, • Determines necessary preparation, freezer pull and line set up, • Returns all food items not used to designated storage areas., • Manage and prioritize tasks by shift. Our Ideal Cook will have: Our ideal Cook candidate have excellents teamwork skills. Attention to detail and the ability to multi task are required. The Cook position is required to operate, maintain and properly clean all pastry shop equipment. Applicants also are required to have a trade apprenticeship or other form of register training in the culinary discipline. It is required minimum two years of culinary experience in a luxury restaurant or similar. Basic knowledge of kitchen tools and culinary operations is required. Position also requires continuous standing for up to 8 hrs per shift and the ability to lift up to 30Kg. Applicants also are needed to have a flexible schedule and the ability to work all shifts, weekends and holidays. Fluency in reading, writing, and spoken English and Spanish is also required. Must have the legal right to work in Spain and have fluency in English and Spanish. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.” La empresa History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.

    ¡Incorporación inmediata!
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  • Guest Relations Manager
    Guest Relations Manager
    hace 5 días
    Jornada completa
    Retiro, Madrid

    Qualifications: Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment. Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin). Good working knowledge of Microsoft applications, Fidelio and hotel operating systems. Proactive approach to problem solving. Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts. Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services. Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship. Coordinates, organizes and supervises the front office operation. Displays a full and comprehensive knowledge of the ships facilities, ports of call and services. Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

    Sin experiencia
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  • Key Account Manager TMCs Globales
    Key Account Manager TMCs Globales
    hace 7 días
    Jornada completa
    Moncloa - Aravaca, Madrid

    About the job Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms. Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector. Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service: • Royal Hideaway Luxury Hotels & Resorts, • Barceló Hotels & Resorts, • Occidental Hotels & Resorts, • Allegro Hotels All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team! Responsabilidades principales • En coordinación con la Dirección Comercial Corporativa, definición e implementación de la estrategia comercial para grandes cuentas internacionales en los segmentos Corporate y MICE., • Identificación, captación y desarrollo de cuentas clave con presencia multinacional o global (Corporaciones multinacionales, Consortia, TMCs)., • Liderazgo en procesos de negociación complejos: RFPs globales, acuerdos marco internacionales, programas preferentes y contratos multi-país., • Gestión directa de un portfolio de cuentas estratégicas, asegurando crecimiento de producción, rentabilidad y penetración en la red hotelera., • Coordinación con equipos comerciales regionales y locales para la correcta implementación de acuerdos globales y alineación estratégica., • Análisis de performance de cuentas (KPIs, producción, market share, share of wallet) y definición de planes de acción, así como elaboración de reporting estratégico, previsiones y seguimiento de objetivos comerciales., • Representación de la compañía en ferias internacionales, workshops, roadshows y eventos del sector., • Desarrollo de relaciones de alto nivel con decisores clave Your benefits: *You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues. • Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career., • We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join. *You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform. • We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future! As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including: 1. Exclusive discounts on hotels and travel for you, your family, and friends., 2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group., 3. Ongoing discounts with various companies related to leisure and free time., 4. Special offers with product and service companies., 5. Exclusive agreements with different training and business schools Requisitos • Experiencia mínima de 5-7 años en ventas hoteleras, con al menos 2-3 años gestionando grandes cuentas internacionales o posiciones de responsabilidad., • Experiencia demostrada en negociación de RFPs globales, acuerdos multinacionales y cuentas estratégicas., • Conocimiento profundo del segmento Business Travel y MICE a nivel internacional., • Experiencia trabajando con TMCs globales (American Express GBT, CWT, BCD Travel, etc.) tanto en el área de Corporate transient como en MICE., • Alto nivel de interlocución y capacidad de negociación con perfiles senior., • Manejo avanzado de CRM y herramientas de análisis comercial., • Disponibilidad para viajar a nivel internacional. Idiomas • Inglés obligatorio (nivel muy alto, negociación)., • Valorable otros idiomas (francés, alemán u otros mercados estratégicos). La empresa The Barceló Group, founded in 1931 by Simón Barceló in the island of Mallorca (Spain), is a vertically integrated tourism group that is made up of the Barceló Hotel Group, which has more than 250 hotels and more than 55,000 rooms in 22 countries; and by the travel division Ávoris, which has more than 700 travel agencies on 4 continents, several tour operators and receptive operators, and even an airline. Working at Barceló means being part of a project. It's not because we are the second largest hotel chain in Spain, nor because our growth is unstoppable. The real reason is that we are a people-oriented company that works for people. Wherever you are, you can always go further. We believe in respect, effort and the ability to excel. In an industry that is constantly evolving, and with such a diverse, multidisciplinary team, rigid structures have no place. Dynamism is in the company’s DNA and that’s why we’re committed to the education, training and continuous development of our team. Since 1989 the company has been channeling its social work through the Barceló Foundation, which collaborates in health, education, economic development and culture projects in underdeveloped countries. At Barceló our motto is: wherever you are, you can always go further.

    ¡Incorporación inmediata!
    Inscripción fácil
  • Banquet Sous Chef - Four Seasons Hotel Madrid
    Banquet Sous Chef - Four Seasons Hotel Madrid
    hace 5 días
    Jornada completa
    Retiro, Madrid

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About the role: We currently have an opportunity for a talented and creative Banquet Sous-Chef to join our Four Seasons Hotel Madrid team! Reporting into the Banquet chef, you will assist in leading the daily operation of the Banquets kitchen. Responsibilities will include selection, talent management and development of our culinary team, pl, food costs, banquet events, hygiene and sanitation, effective planning, budgeting, and purchasing decisions, policy making and inventory control, and ensuring our guests feel receive the highest levels of service excellence consistently. What you will do Managing the banquet kitchen operations and ensuring all production tasks are completed efficiently and on time. Supervising and coordinating the banquet kitchen team, ensuring smooth communication and workflow during service. Assisting in the creation and design of banquet menus that align with event requirements, seasonality, and the hotel’s culinary standards. Ensuring consistency in recipes, plating, and presentation across all banquet dishes. Monitoring and managing stock levels, ensuring accurate ordering and minimal waste for banquet production. Leading, training, and motivating the banquet culinary team with a focus on quality, discipline, and teamwork. Executing cooking techniques to prepare and present dishes according to established menus and event specifications. Maintaining high standards of hygiene, cleanliness, and food safety throughout the banquet kitchen. Ensuring all kitchen equipment and utensils are properly cleaned, maintained, and stored. Collaborating with the Banquet Chef, Executive Chef, and Events team to ensure seamless coordination and excellent guest experience. What you bring Culinary degree or equivalent qualification. Minimum 2 years Sous-Chef, ideally with hospitality and banqueting background. Strong knowledge of HACCP and food hygiene and safety regulations. Excellent organizational and leadership skills. Reliable, flexible, and service-minded. Must have fluency in English and Spanish, as well as the valid work permit. What we offer: Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program). Complimentary Dry Cleaning for Employee Uniforms. 50 natural days of vacation, and the day of the birthday free. Complimentary Private Health insurance. Complimentary Employee Meals. Schedule & Hours: This is a full-time position. This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.

    Inscripción fácil
  • Pizza Chef
    Pizza Chef
    hace 20 días
    €21–€22 por hora
    Jornada completa
    Centro, Madrid

    Join our team in Ålesund, Norway, as a Pizzaiolo (Pizza Chef) and take the next step in your international hospitality career.We are looking for an experienced Pizzaiolo to join the kitchen team of a well-established Italian restaurant in Ålesund, Norway. You will work in a professional and dynamic environment focused on authentic Italian pizza, high-quality ingredients, consistency, and guest experience.As part of the kitchen team, you will be responsible for dough preparation, pizza production during service, maintaining quality standards, and contributing to an organised and efficient kitchen operation.We are looking for someone passionate about Italian cuisine, with experience working with pizza ovens, fermentation processes, and fast-paced service environments.We offer: • Stable and long-term opportunity in Norway, • Competitive salary based on experience, • 5 working days per week, • Assistance with accommodation search, • Opportunity for professional growth within a professional and structured environment, • International working environment and supportive team Requirements: • Previous experience as a Pizzaiolo / Pizza Chef, • Experience with Italian-style pizza preparation, • English is essential, • European passport, • Ability to work under pressure and as part of a team, • Attention to detail and strong commitment to quality This position offers the opportunity to gain international experience in Norway and become part of an exciting and growing hospitality concept.

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  • Food and Beverage Supervisor - The Palace a Luxury Collection Hotel
    Food and Beverage Supervisor - The Palace a Luxury Collection Hotel
    hace 7 días
    Jornada completa
    Retiro, Madrid

    Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None Spanish and English is mandatory This company is an equal opportunity employer. frnch1

    Sin experiencia
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  • Assistant IRD Manager
    Assistant IRD Manager
    hace 7 días
    Jornada completa
    Retiro, Madrid

    Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Second-level management position, supporting and responding to the daily operations in Room Service under the command of the current Manager. The position directs, trains and assists employees to follow standards in the delivery of food and beverages to guest rooms and hospitality suites. The position helps ensure guest and employee satisfaction while maintaining the operating budget. Strengthens the food and beverage/kitchen team by assisting at other outlets when needed. Job Description: Managing daily room service operations • Collaborates with the Manager in the supervision of the daily operations of the corporation and the team, ensuring the follow-up and reporting of all decisions and activities. • Supervise and manage employees. Manage all day-to-day operations. Understands employees' positions enough to perform duties in the employees' absence. • Ensures that property policies are administered fairly and consistently. • Communicates areas that need attention to staff and follows up to ensure follow-up. • Oversees daily shift operations and ensures compliance with all Room Service policies, standards, and procedures. • Oversees staffing levels to ensure guest service, operational needs, and financial goals are met. Leading Room Service Team • Uses interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision-making; demonstrates honesty/integrity; Lead by example. • Foster and foster mutual trust, respect, and cooperation among team members. • Serves as a role model for demonstrating appropriate behaviors. • Provides guidance and guidance to subordinates, including setting performance standards and tracking performance. • Develop specific goals and plans to prioritize, organize, and carry out your work. • Ensures and maintains the level of employee productivity. • Provides the leadership, vision, and direction necessary to gather and prioritize departmental objectives in an efficient and effective manner after reviewing those objectives with the Manager. • Celebrate successes and publicly recognize team members' contributions. • Communicates performance expectations according to the job descriptions for each position. • Ensures regular and ongoing communication with employees to raise awareness of business goals, communicate expectations, recognize performance, and produce desired results. • Establishes and maintains open and collaborative relationships with employees and ensures that employees do the same within the team. • Observe employees' service behaviors and provide feedback to people. • Solicits employee feedback, uses an "open door" policy, and reviews employee satisfaction results to identify and address issues or concerns. • Strives to improve service performance. • Monitors employee service behaviors and provides feedback to individuals. Room Service Financial and Budget Goals • Comprises budgets, operating statements, and payroll progress reports as needed to assist in the department's financial management. • Participates in the management of the department's controllable expenses to meet or exceed budgeted targets. Ensuring exceptional customer service • Offers services that go above and beyond for customer satisfaction and retention. • Improves service by communicating and helping people understand customer needs, providing guidance, feedback and individual advice when needed. • Manages daily operations, ensures quality, standards and compliance with daily customer expectations. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Empower employees to provide excellent customer service. • Engage with customers to get feedback on product quality and service levels • Interact with customers, either over the phone or by accompanying the waiter during meal delivery, to get feedback on product quality, service levels, and overall satisfaction. • Set a positive example for customer relationships. • Manages guest issues and complaints. • Participates in the employee performance appraisal process, providing feedback as needed. • Conducting human resources activities • Identifies the development needs of others and coaching, mentoring, or otherwise assisting others to improve their knowledge or skills. • Identifies the educational needs of others, develops formal education or training programs or classes, and teaches or instructs others. This company is an equal opportunity employer. frnch1

    Sin experiencia
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  • Setters & Closers
    Setters & Closers
    hace 1 mes
    €100000 anual
    Jornada parcial
    Salamanca, Madrid

    Aeternus Power Appointment Setter Position: Appointment Setter Company: Aeternus Power Employment Type: Full-Time / Part-Time (depending on business needs) Reports To: Sales Manager Position Overview The Appointment Setter is responsible for generating qualified sales opportunities by contacting potential customers, educating them on Aeternus Power’s solutions, and scheduling appointments for the sales team. This role serves as the first point of contact and plays a critical role in creating a positive customer experience. Key Responsibilities Conduct outbound calls, messages, and follow-ups with prospective customers. Introduce Aeternus Power’s products and services in a clear and professional manner. Identify customer interest and determine whether prospects meet qualification criteria. Schedule consultations and appointments for the closing team. Accurately document interactions and update the CRM system. Maintain consistent communication with prospects to reduce no-shows and cancellations. Meet or exceed daily activity targets and appointment-setting goals. Collaborate with closers and management to improve lead quality and conversion rates. Qualifications Strong communication and interpersonal skills. Comfortable speaking with customers by phone and through digital channels. Organized and detail-oriented. Ability to handle objections professionally. Self-motivated with a results-driven mindset. Previous experience in appointment setting, customer service, or sales is preferred but not required. Performance Metrics Number of outbound contacts made. Qualified appointments booked. Appointment show rate. Conversion rate from lead to appointment. CRM accuracy and follow-up consistency. Compensation Structure Base pay and/or commission. Performance bonuses tied to qualified appointments and team results. Advancement opportunities within the sales organization. Sales Closer Position: Sales Closer Company: Aeternus Power Employment Type: Full-Time Reports To: Sales Manager Position Overview The Sales Closer is responsible for conducting consultations with qualified prospects and guiding them through the decision-making process to secure completed sales. This role requires strong communication skills, consultative selling abilities, and a commitment to delivering an excellent customer experience. Key Responsibilities Conduct in-person or virtual consultations with qualified prospects. Assess customer needs and recommend appropriate Aeternus Power solutions. Present proposals clearly and confidently. Address questions and overcome objections with professionalism and integrity. Guide customers through agreements, financing options, and the closing process. Coordinate with operations and customer support teams to ensure a smooth handoff after the sale. Maintain accurate records and notes within the CRM. Consistently achieve or exceed sales targets and performance expectations. Qualifications Proven sales ability and confidence in presenting solutions. Strong negotiation and relationship-building skills. Excellent listening and problem-solving abilities. Ability to manage multiple prospects and follow-ups effectively. Self-disciplined, coachable, and goal-oriented. Previous experience in high-ticket, solar, energy, or direct sales is preferred. Performance Metrics Sales conversion rate. Revenue generated. Average deal value. Customer satisfaction and retention. Accuracy and completeness of sales documentation. Compensation Structure Commission-based or base salary plus commission. Performance incentives and bonus opportunities. Clear pathways into senior sales and leadership roles. Aeternus Power Core Expectations At Aeternus Power, all team members are expected to: Operate with honesty, professionalism, and accountability. Put customers’ needs first and provide transparent information. Demonstrate a strong work ethic and commitment to continuous improvement. Embrace coaching, feedback, and ongoing training. Contribute to a positive, team-oriented culture focused on delivering exceptional results.

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  • Assistant Chief Engineer - The Palace a Luxury Collection Hotel Madrid
    Assistant Chief Engineer - The Palace a Luxury Collection Hotel Madrid
    hace 7 días
    Jornada completa
    Retiro, Madrid

    Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Your purpose: Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Assigns, tracks and follows up on status of work assigned to staff and contractors. Helps to increase guest and employee satisfaction through effective communications and training. Your areas of responsibility: Supporting management of Property Operations • Supervises distribution of repair work orders. • Ensures property policies are administered fairly and consistently. • Assists in effectively planning, scheduling and evaluating preventative maintenance programs. • Establishes and maintains open, collaborative relationships with employees. • Monitors timeliness and quality of completion of repair work orders. • Supervises Engineering and related areas in absence of the Director of Engineering. • Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems. • Ensures that regular on-going communication occurs with employees in order to create awareness of business objectives, communicate expectations and recognize performance. • Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. • Selects and order or purchase new equipment, supplies, and furnishings. • Supervises the day to day operations of Engineering and related departments. Maintaining Property Standards • Inspect and evaluate the physical condition of facilities in order to determine the type of work required. • Maintains accurate logs and records as required. • Operates generators and fire pumps as necessary. • Provides emergency response services 24/7. • Repairs equipment (e.g., refrigeration, laundry) as necessary. • Ensures all employees have the proper supplies, equipment and uniforms. Ensuring Exceptional Customer Service • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Sets a positive example for guest relations. Conducting Human Resources Activities • Helps train employees in safety procedures. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Communicates performance expectations in accordance with job descriptions for each position. • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Participates in the employee performance appraisal process, providing feedback as needed. • Uses all available on the job training tools for employees. • Solicits employee feedback. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Your profile: Education and Experience • High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. COMPENSATION & BENEFITS •Competitive salary aligned with luxury hospitality standards. •Access to brand benefits, including employee rates and dining privileges. •Health and wellness programs. •Training, development, and career growth opportunities within The Luxury Collection and Marriott International. 30.000€ - 35.000€ This company is an equal opportunity employer. frnch1

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  • Camarero/a TEMPORAL
    Camarero/a TEMPORAL
    hace 1 mes
    Jornada completa
    Madrid

    About the Company Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate. What you'll be doing: • Perform all duties of the lounge in a professional manner in alignment with PPG standards and Operation manuals,, • Handle passenger admission process for various type of customers including but not limited to premium customers of contracted airlines, financial institutions, walk-ins etc in a smooth and professional manner,, • Prepare and serve food & beverages, including all hot and cold drinks, to the guests all times with a pleasant and friendly attitude,, • Provide food and drink recommendations to guests,, • Restock food & beverages and glassware, when necessary, throughout the shift, • Maintain the highest quality and consistent products & quality standards by following all Company drink recipes and procedures, taste coffee and other non-alcoholic drinks to maintain familiarity with products and quality standards,, • Perform opening, closing and side duties – setting up and tidying up the lounge, ensure cleanliness of glass surfaces or counter tops, and entire lounge area, ensure equipment is in good condition and food safety standards are met, • Follow and observe Health and Safety standards by following self-monitoring plan, properly labeling, dating, covering, and refrigerating the prepared items for the lounge, • Assist the guests all times with polite, friendly, and professional manner,, • Always maintain perfect use of Plaza premium Group uniform as a brand ambassador,, • Any other duty/tasks as requested by the Employer. Job requirements: • Minimum 1-2 years’ experience in F&B operations preferably in hotel or catering industry, • Able to work in the bar, • Excellent customer service, interpersonal and communication skills, • Good command of spoken English and Spanish. THIS IS A TEMPORARY CONTRACT (VACATIONS).

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