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Trabajos quality en España

  • Front Desk Officer
    Front Desk Officer
    hace 5 horas
    Jornada completa
    Retiro, Madrid

    About Us: In the Philippines, hospitality is a way of life, rooted in warmth, sincerity, and genuine care that makes guests feel at home. This unique Filipino spirit inspires Hotel101 Global, the first Filipino global hotel brand, sharing our culture of connection and comfort worldwide. Listed on Nasdaq under the ticker “HBNB,” we are proud to bring Filipino hospitality to the global stage. Our innovative “condotel” model combines real estate and hospitality, offering consistent quality through our HappyRoom standard, powered by efficient, tech-driven operations. For more information, visit www.hotel101global.com. Job Summary: The Front Desk Officer is responsible for delivering excellent guest service at the Front Desk, including check-in, check-out, and handling guest inquiries. The role ensures smooth operations by accurately processing reservations and financial transactions, maintaining digital kiosks, and supporting lobby operations to enhance guest satisfaction and operational efficiency. Welcome guests and efficiently handle check-in and check-out procedures. Verify and process room reservations, cancellations, and modifications accurately. Handle guest requests, questions, and complaints promptly and professionally. Accurately process payments, including cash, credit cards, and digital payments. Assists in luggage storage and retrievals. Ensure every guest interaction is satisfactory and helpful. Attend all trainings as prescribed by the management. Wear clean, well-fitted uniforms with nameplate and observe proper grooming according to the standards set by the management. Create room reservations on the system as necessary for walk-ins or late-night inquiries. Maintain the proper functioning of digital kiosks, credit card machines, and scanners. Encourage guests to use digital platforms such as the kiosks, digital check in, mobile keys and guest requests through the room’s QR codes. Monitor lobby traffic and coordinate with Housekeeping anything that needs attention. Record all transactions, guest requests, and communications accurately in the system. Collect guest feedback during check-out and forward relevant information to the Front Office Supervisor. Ensure operational checklists are completed and all documentation is updated before shift end. Respond to guest emails and inquiries within one hour, and manage internal communications as instructed. Follow Hotel101 Global Standards for service quality, guest interactions, and operational procedures. Qualifications and Experience: Bachelor’s degree in Hospitality, Tourism, or any other related field.

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  • Luxury Villa Cleaner / Guest Service (Seasonal in Greece)
    Luxury Villa Cleaner / Guest Service (Seasonal in Greece)
    hace 15 horas
    Jornada completa
    Madrid

    Trabajo de Temporada en Villas de Lujo (Paros, Grecia) – 3 a 4 Meses Buscamos personal amable y profesional para sumarse a nuestro equipo durante la temporada de verano en Paros, Grecia. ¿Qué ofrecemos? • ✈️ Vuelo cubierto: Incluye el billete de ida y vuelta desde España a Grecia. • 🗓️ Duración: Contrato de 3 a 4 meses. • ☀️ Ambiente de trabajo: Entorno espectacular con jornadas flexibles. Responsabilidades: • Limpieza y mantenimiento de villas de lujo y zonas comunes. • Atención directa y de calidad a nuestros huéspedes. Requisitos: • 🗣️ Idiomas: Español e Inglés fluido (imprescindible para comunicarse con huéspedes y equipo). • 🚗 Licencia de conducir: Se valorará positivamente (Plus). • Persona proactiva, responsable y con atención al detalle. ENGLISH: Seasonal Luxury Villa Cleaner & Guest Service (Paros, Greece) We are looking for friendly and professional staff to join our team for 3 to 4 months in Paros, Greece. What we offer: • ✈️ Flight included: Round-trip flight from Spain to Greece covered. • 🗓️ Duration: 3 to 4 months contract. • ☀️ Environment: Spectacular surroundings and flexible schedule. Responsibilities: • Cleaning and maintaining luxury villas and common areas. • Providing high-quality service and care to our guests. Requirements: • 🗣️ Languages: Fluent Spanish and English. • 🚗 Driving license: Highly appreciated (Plus). • Reliable, detail-oriented, and customer-focused attitude.

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  • Assistant Chief Engineer - The Palace a Luxury Collection Hotel Madrid
    Assistant Chief Engineer - The Palace a Luxury Collection Hotel Madrid
    hace 2 días
    Jornada completa
    Retiro, Madrid

    Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Your purpose: Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Assigns, tracks and follows up on status of work assigned to staff and contractors. Helps to increase guest and employee satisfaction through effective communications and training. Your areas of responsibility: Supporting management of Property Operations • Supervises distribution of repair work orders. • Ensures property policies are administered fairly and consistently. • Assists in effectively planning, scheduling and evaluating preventative maintenance programs. • Establishes and maintains open, collaborative relationships with employees. • Monitors timeliness and quality of completion of repair work orders. • Supervises Engineering and related areas in absence of the Director of Engineering. • Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems. • Ensures that regular on-going communication occurs with employees in order to create awareness of business objectives, communicate expectations and recognize performance. • Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. • Selects and order or purchase new equipment, supplies, and furnishings. • Supervises the day to day operations of Engineering and related departments. Maintaining Property Standards • Inspect and evaluate the physical condition of facilities in order to determine the type of work required. • Maintains accurate logs and records as required. • Operates generators and fire pumps as necessary. • Provides emergency response services 24/7. • Repairs equipment (e.g., refrigeration, laundry) as necessary. • Ensures all employees have the proper supplies, equipment and uniforms. Ensuring Exceptional Customer Service • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Sets a positive example for guest relations. Conducting Human Resources Activities • Helps train employees in safety procedures. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Communicates performance expectations in accordance with job descriptions for each position. • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Participates in the employee performance appraisal process, providing feedback as needed. • Uses all available on the job training tools for employees. • Solicits employee feedback. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Your profile: Education and Experience • High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. COMPENSATION & BENEFITS •Competitive salary aligned with luxury hospitality standards. •Access to brand benefits, including employee rates and dining privileges. •Health and wellness programs. •Training, development, and career growth opportunities within The Luxury Collection and Marriott International. 30.000€ - 35.000€ This company is an equal opportunity employer. frnch1

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  • PubCrawl Tour Guide
    PubCrawl Tour Guide
    hace 8 días
    €750–€1300 mensual
    Jornada parcial
    Centro, Madrid

    Pub Crawl Tour Leader We’re looking for energetic, outgoing, and people-loving personalities who thrive in social environments and feel confident presenting and selling our nightlife experience in Madrid. If you enjoy connecting with travelers from around the world, creating good vibes, and driving an unforgettable night out, this role is for you. We need team players with strong common sense, responsibility, and a proactive mindset — people who can communicate well, English speakers, and feel comfortable working night shifts in lively hostel and club settings. You’ll be leading icebreaker activities, building group energy, and guiding our guests through our curated bar and club route each night. The job has two key components: Hostel Outreach & Icebreaker Activities You’ll visit our partner hostels, promote and sell the experience, and host fun icebreaker games that encourage guests to socialize before the night starts. Night Route Leadership You’ll guide the group through the bars and clubs on the night’s itinerary, create a strong group atmosphere, keep the energy high, and ensure the schedule runs smoothly. We’re looking for candidates with an excellent attitude, optimism, strong communication skills, and a genuine desire to deliver a high-quality experience every night. If you’re responsible, enthusiastic, and excited to be part of Madrid’s nightlife scene, we’d love to meet you.

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  • Rooms Division - Housekeeping Management internship - Minor Hotels Spain
    Rooms Division - Housekeeping Management internship - Minor Hotels Spain
    hace 2 días
    Jornada completa
    Alcobendas

    Functions and Tasks Minor Hotels Europe & Americas is looking for a highly motivated student currently enrolled in academic studies who wishes to undertake a management internship within our Rooms Division team for Southern Europe at our central offices in Barcelona. The responsibilities of the position include the following tasks: • Operational Control Support: Collaborate in the organization and coordination of the Rooms Division departments at a corporate level. Assist in establishing and supervising operational policies to ensure efficiency across all hotels. Occasionally conduct periodic operational audits to ensure compliance with service standards. Ensure and follow up on improvement action plans opened in audited hotels. Review and coordinate the implementation of new technologies in the hotels. Review and control SOPs and collaborate in the development of operational protocols for the assigned departments. • Financial Control Support: Prepare end-of-month reports to monitor the financial results of departmental expense accounts. Collaborate in the creation of improvement strategies as needed. Supervise the implementation of cost‑control policies across all hotels. Monitor and analyze the evolution of costs and participate in the creation of reports for senior management. Monitor compliance with financial objectives and follow up directly with hotels for the implementation of improvement actions. • Quality Control Support: Prepare reports to monitor and track the evolution of hotel quality results. Collaborate in active training for the Housekeeping Management team to develop team capabilities. Follow up on audits and inspections carried out by hotel management. Monitor and evaluate guest satisfaction at a regional level. Occasionally conduct inspections and audits to ensure compliance with company quality standards. Collaborate in the creation of standards and support manuals for the teams. Required Profile: Academic Background: Preferably in the penultimate or final year of a Bachelor’s degree in Tourism, Hotel Management, or a Master’s degree related to the sector. Specific Knowledge: Familiarity with Microsoft Office. Strong communication skills in English and Spanish are highly valued. Desired Profile: Enthusiastic about learning, strong organizational skills, and ability to handle multiple tasks. General Information** Location: Barcelona Central Services Conditions: Duration: 6 months, with the possibility of extending for an additional 6 months. Schedule: Full-time. Monday to Thursday from 09:00 to 18:30, and Friday from 09:00 to 15:00. Monthly Compensation: €700. Monthly Meal Voucher: €112. Internships at Minor Hotels Europe & Americas reflect our company’s commitment to supporting future professionals in our sector by helping you complete your practical training and providing a rich and experience‑based learning environment.

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  • Pizza Chef
    Pizza Chef
    hace 2 meses
    €21–€22 por hora
    Jornada completa
    Centro, Madrid

    Join our team in Ålesund, Norway, as a Pizzaiolo (Pizza Chef) and take the next step in your international hospitality career.We are looking for an experienced Pizzaiolo to join the kitchen team of a well-established Italian restaurant in Ålesund, Norway. You will work in a professional and dynamic environment focused on authentic Italian pizza, high-quality ingredients, consistency, and guest experience.As part of the kitchen team, you will be responsible for dough preparation, pizza production during service, maintaining quality standards, and contributing to an organised and efficient kitchen operation.We are looking for someone passionate about Italian cuisine, with experience working with pizza ovens, fermentation processes, and fast-paced service environments.We offer: • Stable and long-term opportunity in Norway, • Competitive salary based on experience, • 5 working days per week, • Assistance with accommodation search, • Opportunity for professional growth within a professional and structured environment, • International working environment and supportive team Requirements: • Previous experience as a Pizzaiolo / Pizza Chef, • Experience with Italian-style pizza preparation, • English is essential, • European passport, • Ability to work under pressure and as part of a team, • Attention to detail and strong commitment to quality This position offers the opportunity to gain international experience in Norway and become part of an exciting and growing hospitality concept.

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