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Receptionist Job Title: Receptionist Reports to: Front office Manager Responsible for: Developing an excellent service to guests Job Requirements: - Education in Finance/ Hospitality/ Tourism - Experience: Minimum 2 years - Driver license - Opera Cloud System - Languages: English: Professional Level / Spanish: Professional Level Other languages are highly valued (French, German, Russian, Arabic) Principle scope and purpose of job: Together with the team, work in a proactive and passionate way to develop a sustainable business Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club Ensure pre-research is made for each arriving guest and deliver a personal service accordingly Maintain a complete profile of each guest who stays at the Hotel, especially if it is a recurring visit Ensure that the reception desk is always manned Manning the main switchboard for Boho Club and carrying out Concierge duties accordinglyIn charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individualInform AFOM and HM about any return guests Local knowledge of the area and proactiveness in regards to potential requests on and off property Key tasks as follows: Guest/Operation: Process all guest check-ins by confirming reservations in Opera Cloud System verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures Ensuring the set standards and expectations are maintained on the highest personal level Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance Check in & Check out guests, billing and end-of shift cashiering Coordinate VIP amenities in conjunction with housekeepingHandle room reservations including room upsell and packages, in conjunction with reservations department Ensure that all stock, cash and keys are secured at all time and access is restricted to authorized staff only Be fully conversant with the Opera Cloud system and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completed Be fully updated on the Emergency proceduresBe aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Ensure a safe working environment is achieved in line with laid out hotel procedures and policies Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations Review guest procedures and update accordingly Financial: Provide information as requested by the Finance Department regarding all activities related to the reception departmen Ensure that all hotel procedures e.g. cash control, as laid out by Management ensuring that this happens within the reception People & Development: Assist in building innovative communication tools to generate awareness of and support of Values Develop a culture of excellence within the team Assist in training and develop the new team membersBe part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Sales & Marketing Build relationships with key guests and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding serviceWork with the team to develop the offers adapting it to the individual guest and market conditions Be responsible for co-ordinating the development of the hotel’s guest profile records, especially for regular guest Give frequent updates to the Management team of guest profiles Assist with marketing and sales events/activities on an ad hoc basis Provide information and statistics relating to the up-selling activities realized Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Other This Job Description serves as a guide and may be changed in the light of changing business needs We are offering: - Long term contract - Full time. 8 hours working (without split shift). Two days off/week - Upselling (according to sales level and achievement of objectives) - High emotional salary. Good working environment - Benefits from relationships with third parties - Training and professional development plan Uniform Provided Daily Meals – Complimentary meals are provided during work shifts. Medical Insurance Employee Discounts – Special discounts on hotel stays, dining, and services. Career Growth Opportunities – Training and promotion opportunities within the company. Positive Work Environment – A supportive and dynamic team culture. Team Events & Activities – Company-organized events to enhance team spirit. Paid Vacation & Holidays – Competitive paid time off policy. Department: Reception About you OUR VALUES ✨Nurturing connections with warmth and care —> HOSPITALITY ✨Doing what's right, always —> INTEGRITY ✨Service reinvented with creative passion —> INNOVATION ✨Committed to excellence —> EXCELLENCE ✨Fun vibes, positive energy always —> FUN Language required: English. Spanish is a plus The company OUR MISION At Boho Club, we are driven by creative passion and a commitment to excellence, ensuring every interaction is filled with warmth, care, and integrity. Our mission is to provide exceptional service that nurtures meaningful connections, creating a fun and vibrant environment that elevates the guest experience and brings joy to every moment for both guests and staff OUR VISION To be a luxury hospitality reference in the city of Marbella and the first choice as a boutique hotel for our national and international visitors, as well as one of the main luxury restaurant and leisure alternatives for our local clients.