Head of Strategic Accounts, Iron
8 days ago
Madrid
Iron by MoonPay is for builders with something to prove. This isn't a "work on cool crypto stuff" company. It's a high-standards, high-velocity, high-accountability company building the operating system for value movement. If the internet moves information, we move value: crypto, stablecoins, tokenized assets, and whatever comes next. Four offerings make that real: fund, tokenize, trade, and spend. Iron, a MoonPay company, is the fund layer built for businesses. We power how stablecoins move through real financial operations: enterprises, fintechs, PSPs, wallets, and marketplaces running their treasuries, their cross-border flows, and their stablecoin operations on us. The goal is to make moving real money at scale as predictable as any other piece of financial infrastructure, with the compliance and controls CFOs need to say yes. AI is the default operating mode here. It's woven into every role, and we expect you to use it daily. It handles the manual work so you can deliver on what actually matters. You’ll thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together. The bar is high. The pace is real. We’re building the rails that businesses run real money on, for humans and agents. MoonPay ranked #2 in Crypto Services on Fortune’s inaugural Crypto 100, made Forbes’ America's Best Startup Employers 2026 (Top 25 in Finance), and landed on The Sunday Times Best Places to Work two years running. As Head of Strategic Accounts at Iron, you will own and lead the post-sale commercial relationship with our most important enterprise customers. This is a leadership role: you will set the strategy for how Iron retains, deepens, and grows its strategic book, build and lead the team that delivers it, and act as the senior executive partner to the founders, C‑suite, and product leaders building on Iron’s financial infrastructure. You will be accountable for net revenue retention and expansion across the strategic portfolio, and for translating direct customer engagement into influence over Iron’s product, commercial, and platform direction. You will operate as the senior voice of the customer inside the business and a senior representative of Iron to the market. Reporting into commercial leadership, you will sit at the intersection of customer strategy and company strategy – shaping not just how individual accounts grow, but how Iron builds the account management function as it scales. • Function: Define and run Iron’s strategic account management model – operating cadence, playbooks, segmentation, and success metrics – from the ground up., • Revenue: Carry the number for net revenue retention and expansion across the strategic book, with clear accountability for the commercial trajectory of the portfolio., • Executive relationships: Own the most senior relationships across our strategic customers, from founders and C‑suite to product and operations leadership., • Influence: Be the senior conduit between strategic customers and Iron’s Product, Engineering, and Leadership teams, shaping roadmap and commercial strategy with first‑hand market signal., • Set strategy: Define and execute the strategic account management strategy across Iron’s most important enterprise customers, aligned to company revenue and product goals., • Own executive relationships: Serve as the senior partner to founders, executives, product leaders, and operations teams, building trusted, board‑visible relationships., • Drive retention and expansion: Take ownership of net revenue retention, expansion, wallet share, and transaction volume across the portfolio through proactive, commercially‑led account management., • Lead commercial discussions: Lead and oversee complex commercial negotiations, contract renewals, pricing conversations, and expansion deals across strategic accounts., • Run executive business reviews: Lead senior business reviews with customers, providing strategic guidance and surfacing opportunities for deeper collaboration and co‑development., • Be the voice of the customer: Synthesise customer needs, market dynamics, and competitive insight into actionable direction for Product, Engineering, and Leadership; influence the roadmap with evidence from the field., • Shape product direction: Partner with Product and Engineering to validate new features, test concepts, and lead customer‑driven and co‑development initiatives with strategic partners., • Own account health: Establish how Iron monitors account health, engagement, and adoption trends; design retention and engagement programmes that pre‑empt churn risk and unlock growth., • Own competitive intelligence: Develop a deep view of the competitive landscape – where rivals win, lose, and position against Iron – and feed it back into product strategy, positioning, and commercial execution., • Partner cross‑functionally: Work across Sales, Product, Engineering, Operations, Compliance, and Leadership to ensure exceptional customer outcomes and a joined‑up commercial approach., • Represent Iron: Act as a senior representative of Iron with strategic customers, partners, and the wider market., • Significant experience in Strategic Account Management, Strategic Partnerships, Customer Success, or Commercial leadership, including a track record of leading and building teams., • Proven success owning and growing a strategic book of business at scale – driving retention, expansion, and net revenue growth across enterprise accounts., • Demonstrated ability to build trusted relationships with executive decision‑makers and operational stakeholders alike, including at founder and C‑suite level., • Strong commercial leadership instincts and a track record of identifying and closing growth opportunities within strategic accounts., • Experience translating customer requirements and market intelligence into product and commercial strategy that leadership acts on., • Deep understanding of payments, fintech infrastructure, stablecoins, treasury, banking, or adjacent financial technology ecosystems., • Excellent communication, executive stakeholder management, and relationship‑building skills., • Comfort leading the most strategic customer conversations, executive business reviews, and complex commercial negotiations., • Highly organised, proactive, and able to set direction and operate independently in a fast‑moving, high‑growth environment., • Naturally curious about customer behaviour, market dynamics, and competitive trends – and energised by shaping both customer strategy and product direction at a high‑growth infrastructure company. Iron’s strategic customers are where the company’s growth, product direction, and market reputation are won. This role owns that surface end to end – the relationships, the revenue, the team, and the feedback loop into the platform. It is a rare opportunity to build a function, not just run a book, at a company defining the next generation of money‑movement infrastructure. Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot. • Competitive salary package, • Equity package: financial freedom starts with our employees, so all employees have ownership at MoonPay, • Pay-for-performance equity bonus: those who drive outsized outcomes receive outsized rewards, • Moonshot award: we honor exceptional impact. 10 employees twice a year, each earning a $250,000 equity grant, • Pension: employer contributions from day one, • Employee referral program: refer great people, earn 10K in USDC, • Flexible Time Off: choose when to work and when to switch off, • Birthday leave: take the day off to celebrate you, • Enhanced parental leave: more time with family, no second thought, • Hybrid working schedule: work fully remotely or from your nearest Moonbase, • Commuter benefits: public transport to and from the office, • Private healthcare benefits: to protect you and your loved ones, • Wellhub wellness membership: access to gyms, studios, classes, and wellness apps in one membership, • Unlimited enterprise access to the latest AI tools: Claude, ChatGPT, Gemini and whatever’s next, • Lunch credit: meals covered on the days you’re in the office, • Home office setup allowance: build the home office of your dreams, • Remote working allowance: those working fully remotely get a little extra for utilities, • Monthly product budget and zero‑fee crypto transactions, • $1,000 Annual training budget: we support your learning journey, • High Potential Program: structured development, mentorship, and stretch opportunities, • Regular remote company offsites: high‑impact in‑person sessions and hackathons, • (Ireland) Cycle to Work scheme: tax‑efficient bike, gear, and safety kit, • (UK) EV Salary Sacrifice: lease an electric vehicle through pre‑tax salary At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That's why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence. MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process. • MoonPay on X, • MoonPay on Instagram, • MoonPay on Tiktok, • Life at MoonPay, • Read Our Crypto Newsletter: MoonPay Minute, • Connect on LinkedIn We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr
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