Information Technology Support Specialist
hace 3 días
Madrid
Job Opportunity: Onsite Support Engineer at AVASO Technology Location: Spain Madrid Employment Type: Full-Time Experience: 2+ years Company Overview: AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking an experienced Onsite Support Engineer to join our team in Spain Madrid . The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. Key Responsibilities: • Provide first/second level contact and problem resolution for customer issues. IT support (incidents, service requests, general queries) by phone, remote access, mail and onsite via attendance in person., • Resolving (fulfilling) incidents (service requests) and document the actions in an approved service desk tool (ServiceNow or relevant system in the future)., • Rollout and implementation of IT equipment (PCs, notebooks, phones, iPhones, iPads, mobile phones and so on) incl. quality check., • Work with Third Party Vendors to remediate complex AV issues as needed., • Provide timely communication on issue status and resolution., • Maintain ticket updates for all reported incidents., • Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, Windows 10, Windows 11 and Microsoft Office 365, another authorized desktop software and application., • Moves and changes support., • Inventory and asset management and care of hardware., • Should have basic knowledge of Mac operating system, to support Apple pc users., • Install, upgrade, support and troubleshoot for printers, computer hardware., • Performs general preventative maintenance tasks on computers, laptops, printers., • Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment., • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software., • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms., • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned., • Knowledge management and information sharing with colleagues. Maintain suitable Knowledge Base Required Skills & Qualifications: • Bachelor’s degree or equivalent in Computer Science or related field., • CompTIA A+, Microsoft Certified Professional (MCP) or better., • Minimum of 18 months’ years of IT experience., • Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems., • IT Security knowhow., • Structure and functionality of IT networks and the components (basic)., • Ticketing system Service Now (or equivalent)., • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory., • Google Workspace experience as good to have (not mandatory)., • Proven analytical, troubleshooting, and problem-solving skills., • Proven ability to multi-task, effectively determine priorities and meet SLA’s., • Excellent communication relationship-building and internal customer service skills., • Adaptable and flexible in a fast-changing industry and work environment., • Willing to work off-hours and weekends when required for projects or emergency support., • Good level of spoken and written English and other local language respective to site location. Why AVASO Technology? • Join a dynamic and innovative team with a global presence., • Opportunities for career growth and continuous learning., • Competitive salary and benefits package., • Work with cutting-edge technologies to shape the future of IT solutions. How to Apply: Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to or . AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.