Service Solutions Engineer
il y a 1 jour
Évreux
Job Summary The Service Solutions Engineer is responsible for designing innovative, scalable service applications and solutions that enhance the performance and reliability of our customers’ production systems. Acting as a key link between global support teams, Regional Operations Hubs, technical experts, and business stakeholders, this role ensures that each solution is aligned with customer requirements, internal capabilities, and market expectations. You will balance multiple dimensions of service design—from safety and compliance to operational efficiency—while exploring advanced technologies and best practices across the industry. A core part of the role is to ensure that all developed solutions are both technically robust and sellable, meeting regulatory standards and supporting commercial objectives. Key Responsibilities Solution Design & Innovation • Design robust and scalable service solutions aligned with ITT Flow Technologies capabilities., • Create preventive maintenance architectures tailored to the Nutrition & Health (N&H) sector., • Develop solutions to optimize and secure production environments. Technical Expertise & Architecture • Define how technology can address business problems and requirements., • Select appropriate frameworks, platforms, and tech stacks., • Determine module interactions, scalability, maintenance requirements, and potential risks., • Maintain awareness of competitor offerings and market alternatives., • Act as a key stakeholder in decisions affecting service outcomes. Collaboration with Business & Customers • Work with operations, engineering, and sales teams to align solutions with business objectives., • Participate in customer meetings to understand needs and co‑design solutions., • Provide technical expertise during solution deployment, ensuring smooth integration with existing processes and systems., • Ensure solutions enhance customer experience, satisfaction, and service quality., • Build trust with Customers & ITT Flow Technologies’s teams through strong technical, business, and interpersonal skills. Knowledge, Skills & Abilities Technical & Business Skills • Strong holistic understanding of process and services, • Ability to explain complex technical topics in simple, clear terms., • Excellent communication skills, comfortable presenting and leading workshops., • Strong analytical, problem‑solving, and change‑management abilities., • Ability to perform in fast‑paced, matrixed environments across multiple sites. Leadership & Soft Skills • Demonstrated leadership and ability to influence stakeholders., • Strong relationship‑building skills across functions and locations., • Ability to mentor, coach, and support team members., • Initiative, autonomy, and a high level of professionalism., • Ability to adapt communication styles for different audiences. Qualifications & Experience • License degree in the field., • At least 5 years of experience in key related roles, • Proven track record in solution architecture or service solution design., • Leadership experience required; project management experience is a plus., • Fluent in English (technical and conversational) and another language (French, Spanish, Danish, Others)., • Computer proficiency (Autocad, SAP experience,… is an advantage)., • Knowledge of processes in the food industry, including oils and beverages, is a plus., • Positive mindset, customer focus, and results‑driven attitude. Working Conditions • Salary: €60,000 to €80,000 (FR), • Group bonus, • International travel up to 50%, • Position based at one of our EMEA center of Evreux, Madrid or Silkeborg, with occasional missions to customer or supplier sites, • Health insurance, welfare benefits, etc., • Real opportunities for career development within an international group, • Position eligible for an hybrid remote/office work Why Join Us? • High‑impact role driving innovation and customer value., • Opportunity to collaborate across global, multidisciplinary teams., • Strategic position at the intersection of technology, operations, and customer success., • A culture that values expertise, autonomy, and continuous improvement.
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