Area Sales Manager
3 days ago
Paris
About Our Brand The Neve Jewels Group is a UK-based, digitally focused jewelry company redefining modern luxury-through bespoke designs, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet. Welcome to Diamonds Factory! Since our founding in 2008, we have aimed to transform the jewelry market by offering exceptionally high-quality yet affordable diamond jewelry. With years of experience, we are now one of the most trusted jewelry brands worldwide - and we love nothing more than making our customers’ special life moments truly unforgettable. Our Values • Celebrate the Moment – We celebrate life’s special moments by creating meaningful, joyful jewelry experiences., • Customer-Centric Approach – Every decision starts with our customers: we provide personalized service at every step., • Earn Trust and Respect – We earn trust through honesty, respect, and genuine appreciation in all relationships., • Experience-Led Innovation – We combine tradition with innovation to enhance every jewelry experience., • Empathy for People and Planet – We act responsibly—through ethical sourcing and sustainable practices. Your Role Commercial & Operational Leadership • Oversee day-to-day operations of stores and showrooms within the area; Store Managers report directly to the Area Sales Manager, • Drive sales performance to achieve and exceed regional targets and KPIs, • Analyse performance using sales and operational reports; implement corrective actions and improvement plans where needed, • Ensure consistent delivery of the Neve Jewels customer journey, sales standards, and non-negotiables across all locations, • Maintain exceptional visual merchandising and brand presentation standards in line with VM guidelines, • Support store openings, refurbishments, relocations, and other strategic retail projects, • Manage area budgets, travel expenses, and payroll costs in line with company objectives, • Recruit, onboard, coach, and develop Store Managers and sales teams, with a strong focus on retention and engagement, • Lead formal performance management processes, including performance reviews, development plans, and performance improvement plans (PIPs), in partnership with HR, • Monitor absenteeism, wellbeing, engagement, and team dynamics across the area, • Track people-related KPIs (turnover, retention, succession readiness) and take proactive action, • Build and maintain robust succession plans at store and area level through structured Personal Development Plans, • Manage employee relations matters (conduct, grievances, disciplinary processes) in close collaboration with HR, • Ensure consistent and compliant application of HR policies, employment rules, and company standards across all locations, • Ensure full compliance with company policies, operational procedures, and local legal requirements, • Conduct regular store visits and audits; provide structured feedback, action plans, and follow-ups, • Act as the primary liaison between Store Managers, Regional Sales Manager, Head Office, and HR, • Stay informed on market trends, competitor activity, and customer expectations, • Identify opportunities to optimise performance, customer experience, and operational efficiency across the area Your Profile • Proven experience as an Area Manager, District Manager, or multi-site Retail Manager, ideally in premium or luxury retail, • Strong experience leading teams through Store Managers across multiple locations, • Demonstrated ability to combine commercial leadership with people development and coaching, • Solid understanding of performance management, employee relations, and HR fundamentals in a retail environment, • Strong organisational, communication, and stakeholder management skills, • Commercially astute, data-driven, and results-oriented, • High level of autonomy, reliability, and sound judgment (including time, travel, and expense management), • Comfortable operating in a fast-paced, evolving, multi-country environment, • Fluent in French and English (mandatory); additional languages such as Italian or Arabic are a strong plus, • Based in Paris, with willingness to travel frequently across the area Your Benefits • Vacation: 25 days of annual leave (pro rata) plus public holidays, • Birthday Off: One additional paid day off on your birthday, • Perkbox: Shopping discounts, wellness benefits, and employee recognition, • Extended Leave Policies: Clear processes and additional support, • Career Opportunities: Work with a global luxury brand expanding in Europe, • Learning & Development: Ongoing training and development opportunities, • More exciting benefits to come! Our Commitment to Diversity & Inclusion The Neve Jewels Group is an equal opportunity employer. We are committed to creating a work environment that supports, inspires, and respects all individuals. We do not discriminate based on gender, origin, skin color, religion, age, disability, sexual orientation, marital status, or other characteristics.
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