
Job Title: Duty Manager
Location: The Seashell of London (Takeaway, Dining & Bar)
Reporting to: General Manager / Owner
Pay: £17 per hour | OTE: £33,000 - £40,000 per annum (depending on experience & hours)
Job Type: Full-time
About Us
The Seashell is one of London’s most iconic fish & chips restaurants. Unlike a standard chippy, we operate a high-volume Takeaway, a bustling Dining Room, and a fully licensed Bar. We host guests from all over the world who expect iconic London quality with 5-star service.
The Role
We are looking for a hands-on Duty Manager to own the floor. You will not just “supervise” – you will manage the daily chaos and elegance of all three operations (Dining, Takeaway, Bar). You will be responsible for the staff rota, food quality, health & safety, and ensuring every guest leaves happy.
You will manage Front of House (waiters/runners), Takeaway staff, and Kitchen staff – bridging the gap between the fryers and the customers.
Key Responsibilities
· Manage daily opening/closing procedures, including all daily paperwork and checklists.
· Conduct daily food quality checks (ensuring our fish & chips meet iconic standards before they leave the pass or counter).
· Oversee both dining operations (table service, bar drinks) and takeaway operations (queue management, packing accuracy, speed).
· Create and manage the weekly staff rota for FOH, Takeaway, and Kitchen staff to control labour costs while avoiding burnout.
· Supervise, coach, and discipline waiting staff, takeaway staff, and kitchen staff.
· Ensure the kitchen team is supported with clear communication on wait times and 86’d items.
· Own Health & Safety compliance (HACCP, fire safety, first aid).
· Ensure all daily cleaning schedules are signed off by the kitchen and front of house.
· (“The 222” – our standard for high-end guest interaction): Ensure every customer receives a warm welcome, efficient service, and a personal farewell.
· Handle customer complaints professionally and turn issues into repeat business.
· Maintain high standards for the VIP guests and regulars who expect perfection.
· Assist with stock takes and reduce wastage.
· Ensure the bar and takeaway counters are fully stocked for service.
What We Are Looking For
Essential:
· Previous Duty Manager or Shift Leader experience in a high-volume restaurant (fast-casual or premium casual dining).
· Experience managing both FOH and kitchen staff (you are not scared to speak to the fryers).
· Knowledge of UK Health & Safety and food hygiene regulations.
· Ability to handle the split focus between sit-down dining and fast-paced takeaway.
· Organised – you can write a rota, complete daily paperwork, and jump on the fryer or till simultaneously.
Personal Attributes:
· A “hands-on” leader – you will be polishing cutlery, wiping tables, and packing takeaway boxes.
· Calm under pressure (Friday night rush at an iconic London spot is not for the faint-hearted).
· Obsessed with food quality – you will send back anything that isn’t perfect.
Benefits
· Pay: £17 per hour (approx. £33k-£40k FTE).
· Staff meal on shift.
· 28 days holiday (including bank holidays).
· Opportunity to grow with an iconic London brand.
· Tips/service charge shared across the team.

Hospitality recruitment • 11-50 empleados
En JOB TODAY desde julio, 2025
GA recruitment is recruitment agency , which provides hospitality staff to their different business partners.
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