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SUPERIOR/ DUTY MANAGER - GA RECRUITMENT LTD

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Job Title: Duty Manager


Location: The Seashell of London (Takeaway, Dining & Bar)
Reporting to: General Manager / Owner
Pay: £17 per hour | OTE: £33,000 - £40,000 per annum (depending on experience & hours)
Job Type: Full-time


About Us


The Seashell is one of London’s most iconic fish & chips restaurants. Unlike a standard chippy, we operate a high-volume Takeaway, a bustling Dining Room, and a fully licensed Bar. We host guests from all over the world who expect iconic London quality with 5-star service.


The Role


We are looking for a hands-on Duty Manager to own the floor. You will not just “supervise” – you will manage the daily chaos and elegance of all three operations (Dining, Takeaway, Bar). You will be responsible for the staff rota, food quality, health & safety, and ensuring every guest leaves happy.


You will manage Front of House (waiters/runners), Takeaway staff, and Kitchen staff – bridging the gap between the fryers and the customers.


Key Responsibilities


  1. Operations & Daily Checks

· Manage daily opening/closing procedures, including all daily paperwork and checklists.
· Conduct daily food quality checks (ensuring our fish & chips meet iconic standards before they leave the pass or counter).
· Oversee both dining operations (table service, bar drinks) and takeaway operations (queue management, packing accuracy, speed).


  1. Team & Rota Management

· Create and manage the weekly staff rota for FOH, Takeaway, and Kitchen staff to control labour costs while avoiding burnout.
· Supervise, coach, and discipline waiting staff, takeaway staff, and kitchen staff.
· Ensure the kitchen team is supported with clear communication on wait times and 86’d items.


  1. Health & Safety

· Own Health & Safety compliance (HACCP, fire safety, first aid).
· Ensure all daily cleaning schedules are signed off by the kitchen and front of house.


  1. Guest Experience & “The 222 Connection”

· (“The 222” – our standard for high-end guest interaction): Ensure every customer receives a warm welcome, efficient service, and a personal farewell.
· Handle customer complaints professionally and turn issues into repeat business.
· Maintain high standards for the VIP guests and regulars who expect perfection.


  1. Stock & Financial Awareness

· Assist with stock takes and reduce wastage.
· Ensure the bar and takeaway counters are fully stocked for service.


What We Are Looking For


Essential:


· Previous Duty Manager or Shift Leader experience in a high-volume restaurant (fast-casual or premium casual dining).
· Experience managing both FOH and kitchen staff (you are not scared to speak to the fryers).
· Knowledge of UK Health & Safety and food hygiene regulations.
· Ability to handle the split focus between sit-down dining and fast-paced takeaway.
· Organised – you can write a rota, complete daily paperwork, and jump on the fryer or till simultaneously.


Personal Attributes:


· A “hands-on” leader – you will be polishing cutlery, wiping tables, and packing takeaway boxes.
· Calm under pressure (Friday night rush at an iconic London spot is not for the faint-hearted).
· Obsessed with food quality – you will send back anything that isn’t perfect.


Benefits


· Pay: £17 per hour (approx. £33k-£40k FTE).
· Staff meal on shift.
· 28 days holiday (including bank holidays).
· Opportunity to grow with an iconic London brand.
· Tips/service charge shared across the team.

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¡Aamir R. de GA RECRUITMENT LTD estará entrevistando a personas como tú para este puesto mañana! ¡Muéstrale tu interés!
  • Experiencia
    Se requiere
  • Idiomas
    Inglés – Avanzado
  • Jornada
    Completa
  • Salario
    16 £ – 19 £ por hora
  • Extras
    Tips
  • Inicio
    Incorporación inmediata

pin iconLisson Grove, London

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Coordinador/aLondon

Hospitality recruitment • 11-50 empleados

En JOB TODAY desde julio, 2025

GA recruitment is recruitment agency , which provides hospitality staff to their different business partners.

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Aamir R.Activo hace 59 minutos
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