Information Technology Support Engineer
hace 3 días
Wigan
Role: 2nd Line Support Engineer Location: Wigan Work pattern: On-site Salary: £32,000-£37,000 This company is seeking a skilled 2nd Line Support Engineer to handle more complex technical issues escalated from the 1st Line team. This role is ideal for a technically confident engineer who enjoys problem-solving, collaborating with others, and delivering high-quality customer support. They are deeply committed to internal progression, continuous improvement, and investing in their people. Their core values foster a supportive, inclusive, and appreciative working environment, empowering employees to develop their skills, grow their careers, and feel genuinely valued as part of a motivated and engaged workforce. Benefits: • 25 days holiday + Bank Holidays, plus an extra day off for your birthday, • Employee of the Month recognition and rewards, • Regular social events, • Ongoing training and development opportunities, • Paid certifications, • Access to medical schemes, mental health support, and financial wellbeing resources Key Responsibilities: • Resolve complex IT issues escalated from the 1st Line Support team., • Perform routine system monitoring to ensure ongoing performance and stability., • Support the onboarding of new clients, including configuration and deployment of hardware and software., • Collaborate with internal teams on larger IT projects and infrastructure improvements., • Contribute technical expertise to the design and evolution of client IT environments. Key Skills & Experience: • Previous experience working within an MSP environment., • Strong experience with Windows Server, Active Directory, and Microsoft 365, • Solid understanding of networking fundamentals, including DNS and DHCP, • Experience supporting and troubleshooting virtual machines, • Familiarity with cloud platforms such as Azure., • Strong communication skills and a customer-focused approach, • Certifications (such as MS900 or AZ900) are highly desirable. If you are interested, please apply now.