Administrator and Engineer Co-Ordinator
6 days ago
Hammersmith
We are looking for a dynamic person to join our team, to provide administrative support and coordinate field engineers within a security company, ensuring efficient scheduling, timely service delivery, and excellent customer communication. The role is critical in maintaining smooth day-to-day operations for installations, maintenance, and emergency call-outs. Key Responsibilities 1. Engineer Coordination & Scheduling * Plan, schedule, and allocate engineers for installations, servicing, and reactive maintenance. * Monitor engineer workloads and optimise routes for efficiency. * Respond to urgent call-outs and adjust schedules accordingly. * Track job progress and ensure completion within agreed timeframes. 2. Administrative Support * Maintain accurate job records, service reports, and documentation. * Process job sheets, timesheets, and service reports. * Update internal systems (CRM/job management software). * Prepare quotes, service reports, and customer documentation where required. 3. Customer Communication * Act as a primary point of contact for clients via phone and email. * Schedule appointments and confirm job details with customers. * Provide updates on engineer arrival times and job progress. * Handle queries, complaints, and service requests professionally. 4. Compliance & Documentation * Ensure all work complies with industry standards (e.g., NSI, SSAIB, or equivalent). * Maintain records for audits and compliance requirements. * Support health & safety documentation and reporting. 5. Inventory & Resource Management * Coordinate equipment and parts required for jobs. * Liaise with suppliers to ensure availability of materials. * Track stock levels and assist with ordering where needed. 6. Reporting & Performance Monitoring * Generate reports on engineer productivity, job completion, and KPIs. * Identify scheduling or operational inefficiencies. * Assist management with performance tracking and planning. Key Skills & Experience Essential * Previous experience in an administrative or coordination role. * Strong organisational and multitasking skills. * Excellent communication skills (written and verbal). * Ability to work under pressure and manage changing priorities. * Proficiency in Microsoft Office (Excel, Word, Outlook). * Experience with scheduling or CRM/job management systems. Desirable * Experience in the security industry (CCTV, alarms, access control, fire systems). * Knowledge of compliance standards (NSI, SSAIB, BS/EN standards). * Understanding of engineer workflows or field service operations