Health & Care Digital Navigator Band 5
hace 5 días
Walsall
Digital Discharge Service (DDS) Digital Care Navigator (Band 5) Focus: Clinical triage, pathway coordination, leadership, decision‑making Responsible to DDS Clinical Lead Role Purpose The Digital Care Navigator provides senior clinical-operational coordination and assurance for the Digital Discharge Service (DDS). The role is responsible for end-to-end oversight of referrals, clinical and functional triage, pathway allocation, escalation management and partner coordination to enable safe, timely discharge or admission avoidance. The postholder acts as the central decision-making and escalation point, ensuring all actions across the DDS pathway are completed, risks are managed and appropriate support is in place for every patient. Key Responsibilities Referral Triage & Pathway Leadership • Lead end-to-end coordination of DDS referrals, including prioritisation and allocation in line with service criteria., • Undertake clinical and functional triage to assess suitability for technology-enabled discharge or admission avoidance., • Determine and authorise appropriate DDS pathways and technology solutions based on patient need, risk and context. Multi-agency Coordination • Work collaboratively with acute teams, discharge services, therapy teams, social care, reablement and community providers to identify and coordinate suitable DDS referrals., • Liaise with third-party technology, monitoring and service partners to ensure timely delivery and completion of pathway actions., • Hold oversight of responsibilities, timescales and dependencies across the pathway. Escalation, Risk & Safeguarding • Act as the single escalation point for clinical, operational, technological or safeguarding concerns., • Ensure risks are identified, mitigated and escalated in line with governance and safeguarding procedures., • Provide senior oversight to ensure no patient is discharged or managed without appropriate support in place. End-of-pathway Decision-making • Lead decisions relating to pathway completion, step-down to ongoing services, continuation of monitoring or transition to self-managed/self-funded models., • Support admission avoidance decision-making where DDS can safely replace traditional models of care. Workforce Support & Practice Development • Provide leadership, guidance and coaching to TED Support Officers and wider MDT colleagues., • Support embedding of technology-first approaches within discharge, assessment and care planning processes., • Contribute to training, pathway refinement and best-practice dissemination. Governance, Data & Assurance • Provide assurance reporting to WM5G / commissioners on referral activity, outcomes, risks and benefits realisation., • Use data and insight to identify trends, capacity pressures and pathway improvements., • Contribute to service improvement, clinical safety reviews and pathway development. Key Boundaries • The role does not routinely deliver equipment or undertake day-to-day setup, unless required for escalation or complex cases., • Focus is on leadership, coordination, assurance and decision-making across the DDS pathway. Core Skills & Attributes • Demonstrated experience working in health, social care, or discharge settings, ideally in roles related to hospital discharge, community support, or reablement., • Strong understanding of discharge pathways including Virtual Wards, Pathways 0/1, Discharge to Assess, and social care interventions., • Experience supporting or delivering care in a community-based model using assistive technologies, TEC or remote monitoring., • Comfortable working across multidisciplinary teams including hospital, local authority, and third-sector stakeholders., • Proven track record supporting patients and professionals through digital transformation or service redesign., • Minimum 3 years’ experience working within discharge services in either acute or community services, • Strong organisational and coordination skills, • Minimum 3 years’ experience in patient facing roles, • Confident communicator with patients, carers and multidisciplinary teams., • Comfortable working in fast-paced, ward-based environments., • Attention to detail and commitment to accurate documentation., • Ability to identify issues early and escalate appropriately., • Experience working within a clinically regulated service, • Adept at data capture and management reporting Skills • Highly proficient within Health and Social Care settings., • Have an interest and knowledge of technology that can be used to improve health and social care., • Skilled in navigating discharge workflows and cross-sector care transitions., • Able to engage both clinical and social care professionals with confidence and credibility., • Strong coordination, communication, and tech adoption skills — capable of unblocking operational issues quickly., • Ability to balance user-centred empathy with pathway efficiency and service goals., • Strong influence and persuasion skills, re-enforced by persistence and resilience., • Excellent verbal, written and presentation skills, preparing and delivering effective communications., • Exhibit a high degree of pro-activity and creative thinking when faced with challenges requiring resolution., • Effective self-starter able to work on own initiative to tight deadlines where there are often conflicting requirements and requests for support from other parts of the team. Qualifications • NVQ Level 4 in Health and Social Care or equivalent qualification, • Relevant professional qualification or significant relevant professional experience.
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