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3rd Line Engineer Law Firm - Manchester My client, an established and well-regarded law firm based in South Manchester, is looking to appoint a 3rd Line IT Support Engineer to join their growing internal IT team. This is a genuinely hands-on senior support role, suited to someone who operates at true 3rd line level - comfortable owning escalations, supporting core infrastructure, and working closely with the IT Manager on projects and continuous improvement initiatives. The Role You'll act as the senior escalation point for complex technical issues, while also contributing to infrastructure stability and project delivery across the firm. Key responsibilities include: * Acting as 3rd line escalation for complex support issues • Confident and experienced working with Windows Servers and Vsphere, including problem resolution, vulnerability and patch management Supporting and maintaining core infrastructure (AD, SCCM, M365, cloud systems) * Delivering high-level deskside and remote support to fee earners and support staff * Working closely with the IT Manager and Systems Administrator on upgrades, migrations and improvement projects * Supporting legal applications including Proclaim (basic-intermediate level) * Supporting MS Office / M365, Mimecast, Mitel Cloud and related systems * Ensuring tickets are progressed and resolved in line with SLAs What They're Looking For * Proven experience operating at 3rd line level within a professional services or legal environment * Strong infrastructure knowledge (Active Directory, SCCM, O365, networking fundamentals) * Experience supporting legal systems (Proclaim desirable) * Confident, customer-facing approach with senior stakeholders * Comfortable balancing BAU support with project work This is a great opportunity to step into a visible, senior technical role within a stable and well-run firm. You'll work closely with an experienced, hands-on IT Manager who is keen to invest in the right individual and provide exposure to broader infrastructure and project responsibilities. For further details and to apply, please send your CV to Jon Brass at Circle Recruitment or press the apply now button. Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Robert Half have partnered with a growing digital/e-commerce organisation to recruit an Infrastructure Engineer on a permanent basis as part of their continued growth plans.About the RoleMy client is seeking a professional, enthusiastic, and flexible IT Infrastructure Engineer to support and maintain a complex, multi-site IT environment. This role involves managing virtual platforms, maintaining server and network infrastructure, delivering 3rd line support, and contributing to IT projects across the business. Key Responsibilities * Ensure the smooth and efficient running of IT infrastructure * Monitor and maintain server performance, security, backups, and disaster recovery processes * Manage virtual environments (VMware, Hyper-V, Azure) * Maintain and support Windows Server, Active Directory (Azure Hybrid), Group Policy, DNS, DHCP * Support Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive, Defender, Intune) * Maintain SQL Server, IIS, SAN technologies, and backup systems * Implement infrastructure changes and security best practices * Provide 3rd line technical support across global sites * Assist with IT projects as required Required Skills & Experience * Windows Server 2016+ * Virtualisation (VMware, Hyper-V, Azure) * Networking & security (TCP/IP, VLANs, firewalls, switches, APs) * Microsoft 365 administration * Backup technologies & disaster recovery * PowerShell scripting * SQL Server installation & maintenance * Strong troubleshooting and communication skills Desirable * Cisco, WatchGuard, FortiGate technologies * Veeam Backup & Replication * Server/network hardening * XDR solutions & monitoring tools * ISO27001 environment experience Salary/logistics: • £55,000-£65,000

IT Problem Management Lead Manchester (Office-based, up to 2 days WFH) 35 hours per week + paid overtime Salary £40,000 to £47,000 + Benefits We are proud to be partnering with a well-established Regional Law Firm in Manchester to recruit an experienced Problem Management Lead. This is a key hire within their IT function, offering the opportunity to shape and drive a proactive Problem Management capability in a professional services environment where stability, performance and client service are critical. Reporting to the Technical Services Head, you will operate as a specialist 2nd/3rd line function, taking ownership of recurring, widespread and major system issues, ensuring root cause is identified and permanent solutions are implemented. The Role As Problem Management Lead, you will focus on a prioritised backlog of application and system performance issues, operating within an ITIL framework, with particular emphasis on the Problem Management discipline and close adherence to Change and Configuration Management processes. This is a predominantly office-based role in Manchester, with flexibility for up to two days per week working from home. Key responsibilities include: • Owning and driving prioritised Problems and Known Errors through to resolution or eradication, • Acting as a visible “can-do” problem-solving role model within the IT team, leading and influencing colleagues in a matrix capacity, • Delivering high-quality 2nd/3rd line technical support across a broad technology estate, • Taking a hands-on approach to troubleshooting hardware, applications and system issues, • Managing escalated Problems and Known Errors within agreed SLA and KPI timeframes, • Designing and implementing automation measures where appropriate, • Supporting and mentoring other IT team members, • Supporting core technologies including Windows, Azure Virtual Desktop and Microsoft 365 as part of Problem Management activity, • Providing end user computing, mobile device and printer support where required, • Owning and maintaining the IT knowledge base for Problems, Known Errors and Workarounds About You We are seeking a proactive, customer-focused IT professional who thrives on identifying root causes rather than repeatedly applying short-term fixes. You will demonstrate: • A strong customer service ethic, whether face-to-face, via phone, email or chat, • The ability to prioritise workloads effectively and take full ownership of tasks, • A self-motivated, continuous improvement mindset, • A clear understanding of data protection and confidentiality principles (essential in a legal environment), • At least 2 years’ hands-on IT support experience within a professional services environment, • Awareness of Windows Server environments, • Cloud exposure, particularly Azure and Microsoft 365, • Active Directory and Azure AD (Entra ID) user configuration experience, • Strong analytical and problem-solving skills with excellent attention to detail, • The ability to work collaboratively within a team environment, • A solid technical understanding of current technologies, suppliers and industry terminology Why Apply? This is an excellent opportunity to take ownership of a critical IT discipline within a respected regional law firm. You’ll play a pivotal role in improving system stability, driving down recurring incidents, and enhancing the overall IT service delivered to legal professionals and clients alike. If you are ready to step into a role where you can make a tangible impact and lead Problem Management best practice, we would welcome your application.

Microsoft 365 Engineer (Migration to Copilot / Teams)£450 a day (Inside IR35) 6 Months Hybrid (1 day onsite) Currently seeking an experienced Microsoft 365 Engineer to support and maintain its enterprise Microsoft 365 platform during a period of significant transformation across the Digital Workplace. This role sits within IT Services and will provide business-as-usual 2nd and 3rd line support across core Microsoft 365 services, while also contributing to key strategic initiatives including the rollout of Microsoft 365 Copilot, the transition from Zoom to Microsoft Teams, and ongoing governance and support of the Power Platform.This is a hands-on operational and engineering role within a large, complex Microsoft 365 environment. We are looking for a contractor with strong hands-on Microsoft 365 engineering and operational support experience in enterprise-scale environments. Essential: • Proven experience working as a Microsoft 365 Engineer in a large or complex organisation, • Strong hands-on experience supporting and administering core Microsoft 365 services, including Teams, SharePoint Online, OneDrive for Business, and Exchange Online, • Strong troubleshooting and 2nd/3rd line support experience across Microsoft 365 services, • Experience of working in complex environments, • Experience supporting collaboration platform migrations (e.g., Zoom to Teams, tenant migrations, or similar), • Experience administering and supporting Power Platform (Power Apps, Power Automate), including governance and environment management, • Experience configuring and maintaining Microsoft 365 tenant settings, • Experience working in operational support roles alongside project delivery, • Experience supporting or enabling Microsoft 365 Copilot, • Experience working in Higher Education, Public Sector, or similarly complex organisations, • Experience with Entra ID (Azure AD), identity and access management, and integration with Microsoft 365, • Understanding of Microsoft 365 security and compliance capabilities, • Experience supporting Teams telephony, meetings, and collaboration optimisation, • Relevant Microsoft certifications (e.g., MS-700, MS-100/101, or equivalent) Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About Us: We were founded back in 1969 and have grown from very humble beginnings to a £1.4b global technical recruitment specialist organisation. With over 30 offices UK wide, Canada, USA, Australia and across Europe, we are the UK's leading technical recruitment agency and the 3rd largest globally. Morson Group consists of multiple specialist practices that offer complex talent solution needs across Engineering and Technology. Ranking nationally as one of the Best Big Companies™ to work for, whilst being recognised for excelling in Learning and Development, it has never been a better time to explore career opportunities at Morson Group. This role sits within our Morson Nexus branch. Nexus are the connectors of capability; linking training and real-world work to help organisations upskill, reskill, build long-term workforce capability and stay competitive in fast-changing industries. Role Overview: To manage the operational delivery of training across the organisational rail sector training provision. The Resource Manager (Rail) is responsible for the performance, management and professional development of the trainers and delivery staff, ensuring training delivery meets the standards of awarding organisations, regulatory bodies and the organisation’s internal quality framework. The role ensures training delivery remains consistent, compliant and professional across the rail programmes while working collaboratively with the compliance team to maintain alignment with governance, quality assurance and regulatory requirements. Role Responsibilities: • Maintain overall operational accountability for trainer performance and delivery standards across the rail sector of the training provision., • Manage day‑to‑day training delivery across the rail training programme., • Responsible for the daily coordination and support of trainers., • Allocate trainers to delivery activities based on competence and availability., • Monitor trainer performance and delivery standards., • Undertake trainer observations and provide developmental feedback., • Ensure trainers deliver using approved materials and procedures., • Maintain oversight of trainer competence and authorisation status., • Ensure trainers maintain appropriate CPD relevant to their delivery areas., • Lead trainer standardisation activities to maintain consistent delivery standards., • Manage operational improvements arising from quality assurance findings., • Work collaboratively to address and improve quality issues., • Ensure corrective actions arising from audits or compliance reviews are implemented operationally. Key Accountabilities: • Accountability for all trainers and training delivery across the organisations rail training provision sector., • Operational leadership of the trainer workforce includes performance management, support and development., • Ensuring rail training delivery meets awarding organisation standards and organisational procedures., • Management of trainer competence, CPD and standardisation arrangements., • Implementation of operational improvements arising from quality assurance findings or compliance reviews., • Coordination with the compliance function to ensure delivery practices align with governance frameworks and regulatory expectations., • Responsible for the management of rail competence sponsorship through the Sentinel system, ensuring all staff holding Sentinel competencies are appropriately sponsored and monitored in line with scheme requirements., • Support the Training and Compliance Manager in the delivery of the Internal Quality Assurance (IQA) and verification programme, including training observations, sampling of delivery documentation and review of course materials. Required experience and understanding: • Experience managing teams within regulated environments., • Good understanding or willingness to learn awarding organisation requirements and quality standards., • Experience conducting trainer observations and supporting trainer development., • Understanding quality assurance processes including internal verification and standardisation., • Ability to work collaboratively with compliance and governance functions., • Working towards, a recognised Internal Quality Assurance qualification (for example Level 4 Award in Internal Quality Assurance of Assessment Processes and Practice or equivalent). Reporting Lines: Reports to: Training and Compliance Manager Delivery. Direct Reports: Track Safety and PTMP trainers. Trainer Line Management: Trainers / Assessors Key Working Relationships: Training and Compliance Manager Delivery; Compliance Coordinator; Compliance Administrators; Head of Operational Support. Why Work for Morson? • Opportunities for career progression, • 26 days holiday (plus bank holidays), • One of the UK’s Best Big Companies to Work For™, • Investment into your learning & development, • A colleague health and well-being programme, • Meritocracy incentive trips – 50 of our colleagues went to Mexico this year, • Mental health support via free confidential advice and counselling services., • Access to free wellbeing apps, • Free parking

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices. Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future Please note that the remit of the role is covers the North West area. Role Overview: As our Wet Worker, you will carry out wet fitting jobs such as radiator swaps, pipe runs, gas runs, trace and repair. It is essential that applicants have their ACS qualifications, as an absolute minimum (CCN1, CENWAT, HTR1, CKR1). Key Responsibilities: * Completing day to day pipe/gas line runs, installing radiators, repairing leaks on pipeworks * Working on S/Y plans and combi systems * Moving and replacing boiler flues * Tracing and repair gas leaks under floors * Diagnose and repair faults in gas systems and appliances, addressing issues promptly to maintain safety and functionality * Risk assess work/working environments before starting any works to avoid damages or injuries, and undertake all work in accordance with Health & Safety and The Gas Safety (Installation and Use) Regulations (GSIUR) 1998 * Communicate effectively with residents, providing clear explanations of work to be undertaken and ensuring minimal disruption during service delivery * Deliver high levels of customer care dealing with clients and tenants meeting the required quality standards * Maintain accurate records of work completed, including job sheets, service/installation reports, and compliance certificates. * Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work Skills & Experience * Valid domestic and/or commercial gas qualifications. As a minimum, successful candidates must have the following: CCN1, CENWAT, HTR1, CKR1 (essential) * Valid UK driving licence (essential) * Previous practical experience in gas system/plumbing installations and wet fitting * Solid understanding of gas safety regulations and industry standards * Strong problem-solving skills and the ability to work independently * A professional and friendly attitude with the ability to forge strong relationships with both clients and tenants * Willingness to work OOH/on call rota basis Please note: The successful candidate will be required to undertake a DBS check prior to commencing employment with us. What we offer? We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include: * from £32,000 - £35,000 depending on experience * Company vehicle and fuel card supplied * Uniform, PPE & mobile device supplied * Contributory pension scheme * Life assurance * 20 days + Bank holidays (service based increasing holiday scheme) * Enhanced maternity, paternity, adoption leave and other family friendly policies * Sureserve Benefits Hub, accessing over 1000 retail discounts * Virtual GP service, available for employees and immediate family * Employee Assistance Programme (EAP) * Bike2Work Scheme * EV Car Scheme * Employee engagement events and Employee Voice programmes * Strong opportunities for career growth and development * Sureserve Legends celebrating the fantastic ways in which our employees live our values Committed to Diversity & Inclusion Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential. Reasonable Adjustments As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact . Pre Employment Checks Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks. JBRP1_UKTJ

Linux Systems Engineer | Linux & LAMP Stack | B Corp Certified, Cloud Provider • £38,000–£48,000 salary (depending on experience), • Fully remote working (UK-based), • On-call rotation (1 in 4 weeks) The Role You’ll join a dedicated Infrastructure team responsible for the stability, security and performance of a large-scale Linux hosting fleet. Operating at true 3rd line level, you’ll focus on the internal infrastructure layer that underpins customer environments. This is not a heavily customer-facing role, instead, you’ll act as a senior technical escalation point for the Support and Enterprise teams while owning deep-rooted infrastructure improvements. You’ll be a true Linux specialist in a classic hosting environment, working across a mature LAMP stack and ensuring systems remain robust, performant and secure. What They’re Looking For (Non-Negotiables) • Strong Linux systems administration experience within a hosting environment, • Confident operating at 3rd line / senior technical level, • Solid hands-on LAMP stack expertise (Apache, MySQL/MariaDB, PHP) In this role, you will: • Manage and maintain Linux servers in a production hosting environment, • Support and optimise LAMP stack services (Apache, MySQL/MariaDB, PHP), • Perform patching, upgrades and proactive system maintenance, • Monitor infrastructure and respond to alerts and incidents, • Act as a 3rd line escalation point for complex technical issues, • Conduct root cause analysis and implement long-term, structural fixes, • Improve automation and operational consistency through scripting, • Contribute to runbooks, documentation and knowledge sharing This role suits a genuine Linux specialist who enjoys getting deep into infrastructure rather than sitting on customer calls. You’ll be supporting internal infrastructure that powers thousands of hosted environments, working closely with other infrastructure and DevOps engineers. Nice to Haves • Terraform, • Ansible, • Bash scripting, • Python, • Automation or configuration management tooling, • Experience with cPanel / WHM, • Strong troubleshooting and diagnostic skills, • Experience with monitoring and alerting tools such as Prometheus and Grafana An automation mindset will be highly valued as the team continues improving operational efficiency. Why Join / Projects You’ll be joining a well-established hosting provider with a strong technical reputation and a significant installed customer base. The business continues to invest in infrastructure maturity, automation and platform reliability. This role offers the opportunity to operate as a senior Linux engineer within a focused infrastructure team, less reactive customer support, more meaningful technical ownership. There’s ongoing work around improving monitoring, strengthening patching processes, refining automation, and enhancing long-term stability across the hosting fleet. Employee Benefits • On-call allowance (£245 per week when on rotation), • Time off in lieu for overnight support, • Pension contribution, • 25 days holiday + bank holidays, • Ongoing training and development support, • Clear progression within the Infrastructure function Linux Systems Engineer | Linux & LAMP Stack | B Corp Certified, Cloud Provider

Line Engineer Law Firm - Manchester.My client, an established and well-regarded law firm based in South Manchester, is looking to appoint a 3rd Line IT Support Engineer to join their growing internal IT team.This is a genuinely hands-on senior support role, suited to someone who operates at true 3rd

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? M Group Highways At M Group Highways, were supporting the safe transportation and movement of people across the UK. We dont just build roads and bridges- were building a better future, creating lasting social value that gives back to the communities in which we work. Youll be joining our Civils projects team.We deliver specialist civil engineering for the private and public sectors across the UK, building strong relationships based on a collaborative approach. Want to come and be a part of it? What will you be doing? You'll manage all engineering activities including engineering control, setting out and providing direction to workforce and leading Quality control systems to ensure compliance with project design and specifications. Line management responsibility for other Site and Graduate/Trainee Engineers. You'll ensure the highest possible Health, Safety & Environmental standards are employed across all projects, adhering to M Group health and safety policy/ environmental policy and actively supporting the It Starts With Me (ISWM) culture that is an integral part of the M Group working environment. You'll meet client expectations and ensure excellent communication skills with all project stakeholders. Survey & Engineering Control, and be responsible for checking all sub-contractor and direct labour works. Reviewing design and proposing solution by raising RFI's and communicating to relevant parties i.e. Designers / Sub Contractors. You'll work with the Site Agent in monitoring HSEQ aspects of the project including Project Health and Safety File. Assist managing the permit process including CAT scanning and issuing Permits. Keep accurate records including site diary, records of works activities, resource allocations and as-built information using AutoCAD. Input into collaborative planning for site work. Assisting developing both short term and long term programmes. You'll assist the commercial team with managing valuations, early warnings and compensation events. We may required you to work nights from time to time. What youll bring Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; • Matched or contributory pension scheme, • Online GP service, 24 hours a day, 365 days a year, • Employee assistance programme, • My Rewards portal, access to 1000s of retail discounts, • Life assurance, • Cycle to work, salary finance and give as you earn schemes, • Enhanced maternity, paternity leave and adoption leave, • Reward and recognition scheme In addition, this role offers;, • Company car and fuel card with a range of EV and hybrid vehicles to choose from, • My Car Choice our salary sacrifice EV/ Hybrid car scheme, • Private health care and health care cash plan, • 28 days annual leave plus bank holidays, • Recommend a friend get rewarded for introducing people to us!, • Holiday purchase scheme, • Wereresponsibleand go further for our people, clients, communities and the planet, • Wereopenand seek new and better ways of exceeding expectations, • Weretogetherand as one team; the whole is greater than the sum of the parts #MGroupH JBRP1_UKTJ

A leading airport operator in Greater Manchester seeks a Network Support Engineer to maintain a Cisco-based enterprise network.The role involves providing 2nd/3rd line support, managing firewalls, and working in a hybrid model.Ideal candidates should have strong exposure to Cisco environments and op

Strong background in IT support with proven 3rd line capability. If you’re looking for a 3rd line role where you’ll be trusted to take ownership of the tough stuff, while working with a close-knit, supportive team, we’d love to hear from you. Our client, a highly respected Managed Service Prov

Complete standardised daily and weekly tasks as outlined by your line manager, to include and not limited to, Monitoring Alerts, Back‑up Reporting, Patch Management Vulnerabilities and End User Management. Escalate issues as required to 2nd and 3rd line support engineers. Triage incoming tickets i

A growing IT services provider is looking for an experienced Technical Manager to lead a senior engineering team responsible for delivering complex customer projects and providing advanced 3rd line support when required.This is a hands‑on leadership role combining technical authority, operational

Lead other engineers in completing Engineering Infrastructure Projects on the Gamma Network. Behind the scenes, our engineering teams design, build, and maintain the software systems that generate real business impact. Reporting to the Product & Voice Ops Support Manager, this is an Engineering role

Microsoft 365 Engineer (Migration to Copilot / Teams) £450 a day (Inside IR35) 6 Months Hybrid (1 day onsite) Currently seeking an experienced Microsoft 365 Engineer to support and maintain its enterprise Microsoft 365 platform during a period of significant transformation across the Digital Workplace. This role sits within IT Services and will provide business-as-usual 2nd and 3rd line support across core Microsoft 365 services, while also contributing to key strategic initiatives including the rollout of Microsoft 365 Copilot, the transition from Zoom to Microsoft Teams, and ongoing governance and support of the Power Platform.This is a hands-on operational and engineering role within a large, complex Microsoft 365 environment. We are looking for a contractor with strong hands-on Microsoft 365 engineering and operational support experience in enterprise-scale environments. Essential: Proven experience working as a Microsoft 365 Engineer in a large or complex organisation Strong hands-on experience supporting and administering core Microsoft 365 services, including Teams, SharePoint Online, OneDrive for Business, and Exchange Online Strong troubleshooting and 2nd/3rd line support experience across Microsoft 365 services Experience of working in complex environments Experience supporting collaboration platform migrations (e.g., Zoom to Teams, tenant migrations, or similar) Experience administering and supporting Power Platform (Power Apps, Power Automate), including governance and environment management Experience configuring and maintaining Microsoft 365 tenant settings Experience working in operational support roles alongside project delivery Strong documentation and knowledge transfer capabilities Highly desirable: Experience supporting or enabling Microsoft 365 Copilot Experience working in Higher Education, Public Sector, or similarly complex organisations Experience with Entra ID (Azure AD), identity and access management, and integration with Microsoft 365 Understanding of Microsoft 365 security and compliance capabilities Experience supporting Teams telephony, meetings, and collaboration optimisation Relevant Microsoft certifications (e.g., MS-700, MS-100/101, or equivalent) Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

DWP. Digital with Purpose. We need software engineers with skills in COBOL. As a COBOL Software Engineer, you'll join one of DWP Digital's specialist engineering teams responsible for maintaining, modernising and transforming the core platforms that keep vital payments flowing to over 15 million people every year. These systems - built using Microfocus COBOL - are at the heart of DWP's operational stability, and your work will directly impact the availability, accuracy and resilience of services relied upon by millions. This is a hands-on engineering role with real leadership impact. You'll guide and develop a team of 5 engineers, drive technical direction across multiple applications and lead the modernisation of some of the most significant legacy services in government. Over time, you'll play a role in helping DWP transition these core systems into Java-based services, giving you continued exposure to new and emerging technologies. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Strong, hands-on experience working with Microfocus COBOL, especially building or maintaining large-scale systems. Awareness of additional technologies such as Tuxedo, Red Hat Enterprise Linux and scripting languages. Understanding of tools or languages like Python, Java, Ansible, Jira, and cloud platforms such as AWS. Knowledge of SQL and the fundamentals of object-oriented principles. Awareness of test-driven development and approaches like business-driven development. Understanding of automated testing and how it fits into continuous deployment environments. You and your role As a COBOL Software Engineer, you'll be central to maintaining and modernising the platforms that deliver over £150bn in payments every year. These services are some of the largest and most important in the UK, and you'll be responsible for ensuring they remain stable, secure and resilient. You'll work within our delivery teams, helping to lead refactoring work across some of our major COBOL applications, modernising how they operate today and preparing them for the strategic technology shift DWP is undertaking over the next decade. This role has a strong leadership and development focus. You'll coach and mentor junior engineers, support those progressing through our Engineering Academy, and help grow the next generation of specialist COBOL talent. You'll also provide 3rd-line support when needed, resolving complex technical issues that require deep system understanding. We can promise challenge and variety. One day you might be leading technical improvements to legacy codebases; the next, planning infrastructure maintenance, resolving live service challenges, or influencing how we deliver future modernisation programmes. If you enjoy solving complex engineering problems and developing the next generation of engineering talent, then this is an opportunity to make a real impact and leave a long-lasting legacy on the future of public services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £59,813. That's £46,547 salary plus a Digital Allowance of up to £13,266 subject to our assessment of your capability at interview Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £13,485 per year. Holidays: A generous leave package starting at 24 days and rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. Click APPLY for more information and to start your application. TPBN1_UKTJ

IT Problem Management Lead Manchester (Office-based, with up to 2 days WFH) 35 hours per week + paid overtime Salary £40,000 to £47,000 + Benefits We are proud to be partnering with a well-established Regional Law Firm in Manchester to recruit an experienced Problem Management Lead. This is a key hire within their IT function, offering the opportunity to shape and drive a proactive Problem Management capability in a professional services environment where stability, performance and client service are critical. Reporting to the Technical Services Head, you will operate as a specialist 2nd/3rd line function, taking ownership of recurring, widespread and major system issues, ensuring root cause is identified and permanent solutions are implemented. The Role As Problem Management Lead, you will focus on a prioritised backlog of application and system performance issues, operating within an ITIL framework, with particular emphasis on the Problem Management discipline and close adherence to Change and Configuration Management processes. This is a predominantly office-based role in Manchester, with flexibility for up to two days per week working from home. Key responsibilities include: • Owning and driving prioritised Problems and Known Errors through to resolution or eradication • Acting as a visible “can-do” problem-solving role model within the IT team, leading and influencing colleagues in a matrix capacity • Delivering high-quality 2nd/3rd line technical support across a broad technology estate • Taking a hands-on approach to troubleshooting hardware, applications and system issues • Managing escalated Problems and Known Errors within agreed SLA and KPI timeframes • Designing and implementing automation measures where appropriate • Supporting and mentoring other IT team members • Supporting core technologies including Windows, Azure Virtual Desktop and Microsoft 365 as part of Problem Management activity • Providing end user computing, mobile device and printer support where required • Owning and maintaining the IT knowledge base for Problems, Known Errors and Workarounds About You We are seeking a proactive, customer-focused IT professional who thrives on identifying root causes rather than repeatedly applying short-term fixes. You will demonstrate: • A strong customer service ethic, whether face-to-face, via phone, email or chat • The ability to prioritise workloads effectively and take full ownership of tasks • A self-motivated, continuous improvement mindset • A clear understanding of data protection and confidentiality principles (essential in a legal environment) • At least 2 years’ hands-on IT support experience within a professional services environment • Awareness of Windows Server environments • Cloud exposure, particularly Azure and Microsoft 365 • Active Directory and Azure AD (Entra ID) user configuration experience • Strong analytical and problem-solving skills with excellent attention to detail • The ability to work collaboratively within a team environment • A solid technical understanding of current technologies, suppliers and industry terminology Why Apply? This is an excellent opportunity to take ownership of a critical IT discipline within a respected regional law firm. You’ll play a pivotal role in improving system stability, driving down recurring incidents, and enhancing the overall IT service delivered to legal professionals and clients alike. If you are ready to step into a role where you can make a tangible impact and lead Problem Management best practice, we would welcome your application

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands‑on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd‑line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end‑user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root‑cause analysis and long‑term issue eradication. Customer‑centric mindset with great communication skills (in‑person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential.Apply today and become the force behind our long‑term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Problem Management Lead Manchester (Office-based, with up to 2 days WFH) 35 hours per week + paid overtime Salary £40,000 to £47,000 + Benefits We are proud to be partnering with a well-established Regional Law Firm in Manchester to recruit an experienced Problem Management Lead. This is a key hire within their IT function, offering the opportunity to shape and drive a proactive Problem Management capability in a professional services environment where stability, performance and client service are critical. Reporting to the Technical Services Head, you will operate as a specialist 2nd/3rd line function, taking ownership of recurring, widespread and major system issues, ensuring root cause is identified and permanent solutions are implemented. The Role As Problem Management Lead, you will focus on a prioritised backlog of application and system performance issues, operating within an ITIL framework, with particular emphasis on the Problem Management discipline and close adherence to Change and Configuration Management processes. This is a predominantly office-based role in Manchester, with flexibility for up to two days per week working from home. Key responsibilities include: Owning and driving prioritised Problems and Known Errors through to resolution or eradication Acting as a visible “can-do” problem-solving role model within the IT team, leading and influencing colleagues in a matrix capacity Delivering high-quality 2nd/3rd line technical support across a broad technology estate Taking a hands-on approach to troubleshooting hardware, applications and system issues Managing escalated Problems and Known Errors within agreed SLA and KPI timeframes Designing and implementing automation measures where appropriate Supporting and mentoring other IT team members Supporting core technologies including Windows, Azure Virtual Desktop and Microsoft 365 as part of Problem Management activity Providing end user computing, mobile device and printer support where required Owning and maintaining the IT knowledge base for Problems, Known Errors and Workarounds About You We are seeking a proactive, customer-focused IT professional who thrives on identifying root causes rather than repeatedly applying short-term fixes. You will demonstrate: A strong customer service ethic, whether face-to-face, via phone, email or chat The ability to prioritise workloads effectively and take full ownership of tasks A self-motivated, continuous improvement mindset A clear understanding of data protection and confidentiality principles (essential in a legal environment) At least 2 years’ hands-on IT support experience within a professional services environment Awareness of Windows Server environments Cloud exposure, particularly Azure and Microsoft 365 Active Directory and Azure AD (Entra ID) user configuration experience Strong analytical and problem-solving skills with excellent attention to detail The ability to work collaboratively within a team environment A solid technical understanding of current technologies, suppliers and industry terminology Why Apply? This is an excellent opportunity to take ownership of a critical IT discipline within a respected regional law firm. You’ll play a pivotal role in improving system stability, driving down recurring incidents, and enhancing the overall IT service delivered to legal professionals and clients alike. If you are ready to step into a role where you can make a tangible impact and lead Problem Management best practice, we would welcome your application

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Customer-centric mindset with great communication skills (in-person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

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