3rd line support jobs in Ashton-under-LyneCreate job alerts

We are looking for an experienced 3rd Line Engineer to join our team in the Northwest. As a 3rd Line Engineer, you will handle escalated incidents, carry out system administration, and take ownership of infrastructure improvements. You will work closely with other engineers and support staff to ensu

Key Responsibilities * Provide 1st, 2nd, and 3rd line support for SAP Business One users, troubleshooting and resolving technical and functional issues.

Role Summary The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as required. Main Job Tasks and Responsibilities • Respond to and follow up customer support calls (1st, 2nd and 3rd line support), • Identify, diagnose and resolve customer and project issues / requests, • Support and be involved in customer project work as needed, • Update internal systems with regards to work activity and any required documentation Key Tasks • To investigate reported incidents/problems with BCP packages, • To provide help and advice to customers in the use of BCP package software, • Self-education within required application areas to a high standard, • To ensure customers are informed of progress on all issues, • To manage and prioritise own outstanding issues list, • Application deployment and implementation tasks carried out both remotely and on site Additional Duties • Liaise with internal departments to progress projects and or the resolution of customer issues, • Undertake customer project work under the guidance of project managers and implementers, • Be required to work on customers’ sites from time to time including but not limited to training sessions and system run throughs, • Be required to provide out of hours telephone support for customers from time to time, • Perform other duties from time to time as required Qualifications and experience • PC literate with good knowledge of Microsoft Office, • Problem solving skills, • Excellent written and verbal communication skills, • Ability to work in a team and independently, • Must live within an hour's drive of Stockport Responsible to: Customer Services Manager

Provide 1st, 2nd, and 3rd line support for SAP Business One users, troubleshooting and resolving technical and functional issues.

Join an award-winning team based in the North West. You will receive personalised training to become an expert on our SaaS product, learning how to resolve support issues from various angles. Past Enterprise support engineers are now leading teams or have moved into 3rd-line support. As we grow, the opportunity for career growth will increase. You will be joining a collaborative team that adopts a joint action approach to solving problems. Teamwork is key to the success of the team, which is fostered through consistently organised social events. About us We are an Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still growing quickly and consistently. The role You will be an essential member of the Enterprise Support team, engaging closely with clients to handle triage, resolve, and escalate tickets effectively. You will primarily operate with our in-house software and PostgreSQL, writing, selecting, updating, and reporting queries, analysing data, and using it as a tool to investigate. You will work with various third-party software integrations, such as HubSpot, Salesforce, and Zapier, and have the opportunity to set up complex APIs, inbound data, and call flows. As an omnichannel software, you will support a range of communication channels, including voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will collaborate closely with the 3rd-line Support and Development teams, where you will read and assess Python and JavaScript code for streamlined operations and solutions. This is a highly analytical role in which you will provide invaluable support to our product's functioning and the business's overall success. Why join us? • You will be working in a collaborative environment that promotes growth, • You will be working on complex database problems (PostgreSQL), • You will be exposed to integration systems such as Salesforce, Zapier, and HubSpot., • You will be working with an award-winning support team, • You have the opportunity to own projects in the future, • You will be provided with tailored training across various tools and software., • You will get light exposure to AWS, • You will be working closely with various teams at ConnexAI, • You will be working with a team that showcases fulfilment in their career, • Each day, a new challenge will arise, providing ample opportunities to hone in on your problem-solving skills. Who is suitable for the role? • You will have experience or an interest in database technologies, • You will ideally have an understanding of data, dialers, API and Linux, • You will have excellent interpersonal communication skills, • You are happy to work on a four on – 4 off shift pattern, • You are willing to work two day shifts (8 am – 8 pm) and two night shifts (8 pm – 8am), • You will have strong analytical troubleshooting skills, • You will be passionate about investigating software problems and finding the correct solution, • You will thrive in a fun/collaborative environment

Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary. A solid understanding of Information Security Management Systems (ISMS) and a commitment to maintaining compliance with releva

Senior IT Support Engineer, MSP, Client facing, 3rd Line Engineer, MSP, Office 365, Azure AD, VM Ware/Hyper V, Windows Server 2016-2022, SQL, Cisco, Active Directory, Power BI, Scripting – 45K – office based role. Are you a Senior IT Support Engineer with client-facing experience?. ROLE: We have

We're seeking an experienced 3rd Line Infrastructure Engineer to deliver high-quality support and implementation for our customers' data centre and network environments. Infrastructure Engineer (3rd Line). Provide L3 escalation support and resolve complex infrastructure incidents.

Third Line Support Engineer - Wigan. The NRL Group is looking for a Third Line Support Engineer to join our team in Wigan. Escalation point for IT Helpdesk and cover for 1st Line Support when needed.

The 3rd Line Support within the Product Operations team will be responsible for managing and maintaining Level 3 Support from the Product department, Bug management and communication, SQL and Development task prioritisation, KBAs and documentation, and liaising with key members of the Operations and

Respond to escalations from 1st Line and 2nd Line Support Technicians by offering support and technical advice to resolve client queries. Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when

If you’re looking for a 3rd line role where you’ll be trusted to take ownership of the tough stuff, while working with a close-knit, supportive team, we’d love to hear from you. Our client, a highly respected Managed Service Provider (MSP) based in the North West, is looking for a talented 3rd

Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 3rd Line Support Engineer, IT Technician, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician may also be considered for this role. Respond to escala

The role involves client-facing support, 3rd line troubleshooting, and project work involving Office 365, Azure AD, VMware/Hyper V, Windows Server 2016-2022, SQL, Cisco, Active Directory, Power BI, and scripting. Line IT Support Engineer – MSP – £45K. We are seeking a Senior IT Support Engineer

To support the service delivery of CQC registered personal care and ensure the support team deliver this a designed in support plans. We can only accept applications from candidates who are located in and eligible to work within the UK Application Instructions: In order to apply, please read the j

Transform Lives as a Children's Residential Support Worker What if your job could change someone’s life? That’s exactly what you’ll do as a Residential Support Worker at Wilderness Way. Your Day-to-Day Be ready to make every day different! From cooking up a storm in the kitchen to kicking a ba

If you’re ready to bring your dedication and passion for care to a role where you can truly make a difference, we’d love to hear from you! Submit your CV to our recruitment team and take the next step in your rewarding career as a Support Worker. Bank Support Worker Care and Support - The Lodge

Miller’s Vanguard has been supporting UK supermarket chains for over 40 years. Our City and Guilds accredited training centre supports employee growth and technological advancement, regardless of position or tenure. Reporting directly to the Infrastructure Manager, the Infrastructure Support Engin

Azure 3rd Line Support Engineer - Chelmsford. Our client is looking to recruit an Azure Support Engineer to act as the main point of contact for 3rd Line Azure support, to around 200 users. Azure 3rd Line Support Engineer - Chelmsford.

Opportunity to work on small teams / tasks / projects, possible line management responsibilities, supporting junior members of staff to support their development and reporting directly to the line manager. Working knowledge of the relevant legislation and guidelines including the Design Manual for R

The successful applicant would manage the delivery of projects to meet budget, timeframe and quality targets, meeting or exceeding client expectations, work on bidding, support the growth of our team through line management and mentoring, and be an active member of our Community of Practice which ai

Offer technical 3rd line support for customers on supplied solutions and infrastructure. Provide 3rd Line IT support, including routine, ad-hoc, and project-related administration tasks to maintain systems. Coordinate with 3rd Parties and Stakeholders.

Build, configure and deploy new compute, network, storage and specialist security infrastructure, ensuring correct configuration and bring into service in line with standard playbooks from Google product teams. We also consider qualified applicants regardless of criminal histories, consistent with l

Line IT Support Engineer – External Customers. We are seeking a Senior IT Support Engineer for an MSP, with client-facing experience. Provide technical support and expertise in Windows Server, Hyper-V, Office 365, Azure, Networking, and Firewalls.

Support observability, tagging standards, and drift detection in Azure environments. Syniti’s Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy

Proven track record in IT infrastructure or 3rd line support roles. Act as the 3rd line escalation point across networking, Azure, O365, and infrastructure issues. SR2 is working with a long-term client undergoing a strategic transformation towards a cloud-first model.

You will be part of a large and diverse team in which you will be supporting the delivery of engineering solutions for the water environment, whilst furthering your understanding of flood risk, hydrology, hydraulics and water management. You will benefit from the structured graduate training scheme

Do you want to work for a company that respects its people and is at the forefront of technology? We are seeking a 3rd line WAN Network Support and Project Engineer to deliver for our customers. Are you an experienced 3rd line network engineer looking to join a team of highly skilled engineers? Your

We're supporting a leading global technology consultancy that helps clients transform their businesses with scalable, high-performing solutions. Hands-on experience with container clusters, CI/CD pipelines, and infrastructure as code.

Line to 3rd Line IT Support Engineer. This client are on the hunt for a proactive, tech-savvy 2nd Line IT Support Engineer who thrives in a dynamic environment and is passionate about delivering top-tier IT support. Solid experience in 2nd Line IT Support with Microsoft 365, Windows Servers, and Off

XPS have an in-house IT Service Desk, 2ndline, 3rd line and infrastructure engineers. Design, advanced support and monitoring of the Azure environment, Office 365, OneDrive, SharePoint Online, Power Automate, Power BI, Intune, MFA and Teams support. Previous infrastructure or 3rd line experience.

SC/DV Cleared 2nd line/3rd line Support. The Level 2/ Level 3 IT Support Engineer is to be capable of installing and maintaining computer hardware and software systems used to provide test and reference environments in direct support of deployed Live IT systems. The systems are required to support t

Build and maintain security-first libraries, tooling and pipelines to support engineering at scale. Proven track record of identifying, fixing and preventing security issues in production systems. Support customer security reviews, RFPs, and external audits (SOC2, ISO27001, etc).

Respond to escalations from 1st Line and 2nd Line Support Technicians by offering support and technical advice to resolve client queries. Job Title: 3rd Line Support Technician. Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfigu

Harden Azure resources and services in line with industry standards (e. Manage and coordinate the delivery of appropriate and proportionate risk treatments in line with the NAO’s risk appetite. Familiarity with password vault solutions (for example, HashiCorp Vault, KeePass, 1Password Teams).

We are currently partnered with one of the UK's leading multidisciplinary engineering consultancies with environmentalism , Net Zero and sustainability at the heart of their ethos, as they look to add a Civil Drainage and Infrastructure Engineer to their team in Haywards Heath, West Sussex. We are s

Access to NHS services, mental health support, gym discounts, and menopause support programs. The Development Team is a well-established discipline within the Planning and Development business unit, comprising over 800 colleagues focused on project delivery throughout the project lifecycle. Postgrad

Creative Support is a passionate, inclusive, and anti-racist organisation; Stonewall Diversity Champion; Disability Confident Employer; Investors in People Gold award. Applications must be submitted via the Creative Support website using the vacancy reference number 89018. While prior experience in

Support and optimise infrastructure underpinning core data and platform capabilities; manage and maintain environments leveraging Informatica, Azure, and modern DevOps tooling; collaborate with engineering and architecture teams to ensure robust, secure, and scalable infrastructure to support delive

From maintaining a tidy store to ensuring our hygiene standards are up to the mark, you'll be an essential part of our team, keeping things looking their best for our customers and your colleagues. We're proud to be a diverse, secure and fast-growing business, and you'll find your role rewarding in

You are expected to collaborate efficiently with the team, share ideas, provide support, and address any gaps as necessary. Either working towards professional registration or professionally registered with an accredited institute. Understanding of roadside infrastructure and design standards.

Our benefits include Recognition rewards, Overtime, progression, Helping Hands Scheme, Actual Monthly Pay, Company Van, Company Fuel Card, Company Mobile, Full Uniform & Training along with more Glen Benefits. Supervise and support cleaning teams across multiple sites to ensure consistent, high-qual

This includes maintaining and optimizing IT infrastructure to support business needs, protecting systems from cyber threats and ensuring compliance, working with technologies like AWS and Azure, overseeing upgrades, migrations, and new implementations, and providing and supporting teams with trouble

IT professional sought to provide prompt, customer-focussed support to a client base.

Troubleshoot and resolve third-line support issues as needed. Develop and implement infrastructure solutions that meet organizational needs and security standards. Provide high-level support for complex infrastructure issues.

In this role, you will be providing 1st line support for mission-critical desktop IT passenger systems used for check-in and departure. Training will be provided on the specific hardware and software used on site, but a basic understanding and interest in Windows PCs and printer hardware is required

Are you looking to take your IT career to the next level in a fast-paced, supportive, and rewarding environment? Join our team at Exertis UK as an Infrastructure Engineer, where you'll provide 2nd line support and management of cloud and on premises services across a multisite international organisa

You will be the first line of IT support, ensuring smooth day-to-day operations for internal systems, hardware, software, and networks. Act as first point of contact for IT support across the company. Troubleshoot and resolve issues related to hardware, software, and networks.