3rd line support jobs in WatfordCreate job alerts

An exciting opportunity has arisen for an experienced IT professional to join our IT & Systems Department. We are looking for a confident Senior DevOps Engineer to work with our DevOps team and newly formed Project Management Office supporting projects and provide applications support. Your day-to-day responsibilities will involve working with both on-premise and Azure cloud database infrastructure, managing SQL-related queries, automate daily tasks where necessary and resolve complex issues between applications and databases. You will collaborate with stakeholders and deskside support teams to deliver DevOps support across all company core and non-core IT systems. This includes user management, system upgrades, patching, release activities, and resolving system faults. There is a need for candidates to be able to design systems and support the road-map development of applications under the Project Management Office. Technical skills required: SQL Server, Database management and optimisation, OneAdvanced ProSolution/ProSuite, APIs, systems integration, Microsoft Azure DevOps, SharePoint. The ideal candidate will hold Azure and DevOps accreditations and have experience working within a large Further Education college in a Senior DevOps Engineer, MIS Manager, or similar role. MAIN PURPOSE OF JOB To support the management, development, direction, and delivery of IT DevOps services and projects as part the Project Management Office and IT Operations. The post holder will support the development of the DevOps Application Engineers and provide 3rd line support across all company applications to ensure staff and students receive the best experience during teaching and learning. DUTIES AND RESPONSIBILITIES • Act as technical architect for applications services to support the company IT and digital strategy., • Support delivery of PMO projects including building of the new Data Warehouse, • Act as the company technical specialist for MIS systems, currently OneAdvanced ProSolution: take responsibility for integration, patching, optimisation and support., • Create, configure, maintain and support company databases, • Maintain a library of documented code and configurations to ensure applications, system integration and processes can be maintained by others., • Support the technical implementation of the DevOps function, including Microsoft Azure DevOps., • Provide applications support for all comapny core and non-core IT systems, working with business owners and suppliers for system upgrades, patching, releases, and fault resolution., • Lead the Extract, Transform, Load element of the company data warehouse and ensure databases are optimised., • Provide platform support for all applications and operating systems, including system builds and upgrades, patching, releases and fault resolution - with a deep understanding of a number of technologies including SQL server, MySQL, PostgreSQL, Microsoft Dynamics365, ProSuite, Canvas, • Work as part of the DevOps resolver team to resolve incidents by priority within agreed OLAs as logged in the ITSM Service Desk system, liaising with 3rd parties as required., • When required provide out of hours support for major incidents and upgrades as required (Time off in lieu applies)., • Ensure applications are documented, configured, monitored, and updated to limit technical debt., • Work with colleagues to plan and deliver technology applications projects including the update of documentation., • Work with DevOps Infrastructure colleagues to ensure platforms are built, upgraded, and optimised for peak application performance., • Provide 3rd line applications support to all colleagues across the company., • Accurately record and update service requests, problems and change requests using the ITSM system., • Act as a permanent member of Technical Change Board., • Mentor the DevOps Applications Engineers to improve their knowledge and skills., • Work with the Head of DevOps to create the Skills matrix and ensure all DevOps applications engineers are trained to the required level., • Act as project lead when required, ensuring skills matrix is updated and colleagues are trained to the required level., • Deputise for the Head of DevOps where necessary., • Support company activity including Exams and maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner., • Challenge the accepted way of working within the company and encourage colleagues to think differently and innovatively., • Look for opportunities to automate processes with the aim of driving down repeated incidents or time spent on routine task. This is a full time, permanent position, based primarily at our Watford site with travel between our other sites as required (hybrid working pattern available). The closing date for applications is Friday 20th March 2026. You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do so you'll be actively encouraged to upskill. You can access a wide range of discounts and benefits including a cycle-to-work scheme, free on-site parking, generous pension, generous holiday scheme, time off at Christmas, early finishes on a Friday and the opportunity to work from home. Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Our client, a growing, technically driven MSP that’s investing heavily in automation and next generation technology require a 2 nd Line Engineer to join their expanding team. This is an exciting opportunity to join an MSP with ambitious plans and a pro-active solution driven approach.The role is offered with a hybrid working pattern and is based at the company’s offices which are easily accessible for the Barnet/Watford areas. The 2nd Line engineer will work as part of a team to support a diverse range of clients, collaborating closely with the 1st line support team to resolve incidents quickly and escalate to the 3rd line engineering team when required. You will carry out preventive and investigative tasks aimed at improving system performance and preventing recurring issues, including root-cause analysis and uptime optimization. The role also involves handling advanced monitoring alerts, deploying security updates, conducting routine system maintenance, and performing system upgrades in line with customer requirements. Role requirements: • Previous 2nd line support experience - preferably within an MSP., • Strong proficiency in Windows operating systems (Windows 7, 8, and 10, • Knowledge of DNS, DHCP, TCP/IP, LAN, Routing, VPN, and WAN networking principles., • Experience with Windows Server administration, including GPO, Active Directory, File Servers, and other server roles., • Proficiency in Microsoft Office 365 and email services including Exchange, Exchange Online, Mimecast, and Gmail., • Familiarity with Microsoft Azure administration, SharePoint Online, Teams configuration, and Jamf., • Experience with Intune, including Device Management, Conditional Access Policies, and Autopilot., • Security practices, including firewalls and Windows security for servers and workstations.

Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. This role is based at our client’s offices easily accessible to the North London / Hertfordshire areas. As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues across a diverse client base. You’ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will have: • Previous experience in a 1st Line or Service Desk role, within a commercial setting, • Proficient with Windows 10/11 and Microsoft Office 365., • Working knowledge of Intune, Jamf, SharePoint, Teams setup and Azure admin., • Familiar with hosted telephony systems and Windows Server, including GPO, AD, File Servers, and other server roles., • Previous experience with Windows OS (7, 8, and 10) and understanding of basic networking tools, • Excellent communication and problem-solving skills with a customer-first mindset.

Our client, a growing, technically driven MSP that’s investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3 rd line issues whilst mentoring other team members within the support team. The role is offered with a hybrid working pattern and is based at the company’s offices which are easily accessible for the Barnet/Watford areas. Key responsibilities • Act as the top-tier escalation point for complex incidents, • Lead the rollout + optimisation of NinjaOne RMM (automation, alerting, remediation scripting), • Own M365, Intune, Conditional Access, hybrid Exchange, and Azure AD/Entra, • Mentor engineers in diagnostic methodology, • Must have 3 rd line experience within an MSP, • Expert M365 (CA, Intune, hybrid Exchange, ATP), • Strong troubleshooting methodology, • Confident communicator at all levels, • Full Microsoft Certificates desirable, • NinjaOne/Datto RMM config, • Azure infrastructure, • Firewalls (Fortinet, SonicWall, Draytek)

If you are an experienced 3rd line IT Support Engineer or IT Infrastructure Engineer with a strong MSP background looking for a new challenge, please send me your CV immediately. This is a fantastic opportunity for an experienced IT Infrastructure Engineer to join a growing consultancy firm in the N

A reputable IT solutions company based in Watford is seeking an experienced 2nd and 3rd Line Support Engineer to handle customer support issues. The ideal candidate will provide high-quality customer service, diagnose technical problems, and support colleagues. This role requires at least 3 years in

A leading storage company in Borehamwood is seeking an IT Infrastructure Analyst to optimise and support systems for over 600 users. Responsibilities include providing escalated 2nd/3rd line support and contributing to IT project implementations. Candidates should have strong problem-solving abiliti

Job Description The main purpose of the role is to optimise and improve their systems through software development, maintenance, and assistance. The role is part of a small team responsible for the effective and efficient operation of the business through the design, development and testing of a range of exciting projects. During these projects you will be exposed to a number of different systems and technologies, providing a great environment to expand your skills. This will be achieved through the following key areas: • Systems development and management • Helpdesk support • Project work Key Accountabilities • Develop and manage IT software solutions to facilitate the business operations and realise the business strategy. • Provide 3rd line support for problems arising from the use of our software solutions. • Be involved in the full project life cycle, including planning, analysis, design, development, testing, implementing and maintenance. • Lead various projects/ initiatives, both planned and ad-hoc, ensuring fit for purpose for UK and European territories • Take ownership of projects from conception to delivery and ongoing support, working closely with our Customers and the wider I.T. Team • Capable of both contribution to strategic discussions and more tactical, practical problem solving. • Effectively use data to inform decisions which improve business performance. • Collaborate with colleagues in the I.T. team to develop improved solutions. • Ensure code conforms to established standards; maintaining the integrity and security of company systems and data. • Create and maintain systems documentation and user training materials. • Assist in infrastructure projects and day to day running of the IT estate Experience & skills required • T-SQL for creation of complex queries and stored procedures • Worked in and understood a retail, wholesale or distributed company Beneficial Skill-set • Sybase SQL Anywhere database management • Use of REST APIs to interface with other systems • Knowledge of JSON queries. Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful

You will also provide end-user support across all levels, from 1st through to 3rd line. We are currently recruiting for an experienced 3rd Line IT Professional to join our growing team, based in Grantham, Lincolnshire. Providing support for the Solutions Team.

A leading IT solutions provider in the UK is seeking an experienced Application Support Analyst to deliver effective support for the application portfolio. The role requires at least 3 to 5 years of experience in 1st and 2nd line support, alongside strong knowledge of ITIL processes. Responsibilitie

This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards,

A recruiting partner for law enforcement is seeking an Applications Specialist to provide technical support for business applications.

We are looking for enthusiastic, passionate 3rd Line IT Support Engineer to join a forward thinking and growing MSP. An exciting new opportunity has become available for a 3rd Line IT Support Engineer within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon. Apply now for immed

A leading software house is seeking a Software Support Engineer to join their busy team in the Leicestershire area. Responsibilities include support for customers using their various enterprise software products, with an office-based schedule, Monday to Friday.

This role involves providing 2nd and 3rd line support, managing application enhancements, and ensuring optimal use of SaaS platforms and Azure-hosted applications.

Our Client an international company a looking to recruit an Application Support Analyst with experience of 2nd and 3rd line support. Provide 2nd and 3rd line support for the Clients application portfolio. Application Support Analyst 2nd and 3rd Line.

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Directory, Exchange, and Office 365. This hands-on role may involve VIP tele

As a 3rd Line Service Desk Engineer, you are the point of escalation within the Support team. You support 2nd Line Engineers and deal with technical issues escalated to you. Strong technical knowledge of hardware and software troubleshooting.

Support secure network operations within regulated and sensitive environments. Training and development support to keep certifications current.

This role involves managing 2nd and 3rd Line support requests autonomously while making contributions to ongoing projects. Candidates should have a proven track record in IT Support and a solid understanding of Microsoft tools such as Windows Server and Active Directory. Additional benefits include

A healthcare technology firm in the United Kingdom is seeking an Application/Technical Support Analyst to provide technical support and resolve application issues. Responsibilities include handling SQL queries, providing support across multiple lines, and ensuring smooth software delivery in clinica

The ideal candidate will possess extensive experience in senior IT support and demonstrate strong communication skills, engaging effectively with C-Suite stakeholders. Responsibilities include managing support queries across various technology platforms and optimizing service desk processes. This ro

A leading managed service provider in Greater London is seeking a 3rd Line IT Support Engineer to join their team. The successful candidate will manage IT support duties while working closely with clients and ensuring that SLAs are met.

A leading technology firm in Greater London is seeking a 3rd Line Application Support Analyst to manage escalated issues and resolve problems with critical healthcare systems built on Microsoft Azure. The ideal candidate will have experience in application support and a strong understanding of Azure

Required qualifications include over three years of experience in 2nd or 3rd Line Support and a valid UK driver’s license. A global recruitment partner is seeking a Site Support Engineer to play a key role in day-to-day UK operations.

This role involves troubleshooting and maintaining IT systems, resolving 1st to 3rd line tickets, and working with various technical infrastructures. A growing managed service provider in St Albans is seeking an experienced IT Support Engineer. The position is office-based five days a week, offering

Act as the escalation point for complex issues from the 2nd Line support team. Work with third-party vendors to resolve incidents when required. Share knowledge and solutions with the wider support team.

You will manage IT solutions for over 850 users, lead projects, and provide third-line support. A leading UK storage company is looking for an IT Developer to enhance their systems through software development and support.

Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. Provide 2 and 3 line support for t

A leading IT service provider in the UK seeks a 3rd Line Cloud Engineer to support and deliver Azure platform services for enterprise customers. Key responsibilities include monitoring and optimising Azure environments, performing troubleshooting, and ensuring compliance with industry standards.

Azure 3rd Line Support Engineer - Chelmsford. Azure 3rd Line Support Engineer - Chelmsford. Our client is looking to recruit an Azure Support Engineer to act as the main point of contact for 3rd Line Azure support, to around 200 users.

An international company is looking for an Application Support Analyst to manage 2nd and 3rd line support for their application portfolio in Peterborough. Candidates should have proven experience in a technical support role and familiarity with ITIL processes. The role offers a salary range of £35K

A leading telecom and technology company in Solihull seeks a 3rd Line Service Desk Engineer. You will be responsible for supporting 2nd Line Engineers and resolving complex technical issues in managed services. The role involves ensuring high client service standards and effective prioritization of

Escalate and resolve complex 3rd-line issues across infrastructure, networking, and cloud. We’re working with a leading Managed Service Provider (MSP) based in Central London, supporting hundreds of businesses across the creative and engineering sectors. Funded social events, referral bonuses, and

Responsibilities include providing 2nd/3rd line support, owning incident management, and working with developers. A leading tech firm in Greater London is seeking an experienced AMS Engineer to support critical government services. This hands-on role blends technical support with long-term applicati

Line Support Engineer with Microsoft 365, Azure, and Windows Server required by a leading IT MSP. This Central London-based IT MSP supports UK-wide clients via a 30-person Help Desk, including offshore support. Line Support Engineer, Permanent, £50k, Central London (Hybrid).

The ideal 2nd / 3rd Line Engineer applicant will have atleast 2 years support experience with the following skill sets:. This is a 2nd / 3rd Line Support Engineer. They are currently seeking a 2nd/ 3rd Line support Engineer to compliment their existing team.

The role involves client-facing support, 3rd line troubleshooting, and project work involving Office 365, Azure AD, VMware/Hyper V, Windows Server 2016-2022, SQL, Cisco, Active Directory, Power BI, and scripting. Line IT Support Engineer – MSP – £45K. We are seeking a Senior IT Support Engineer

As a 3rd Line Application Support Analyst, you will manage escalated issues and resolve problems with critical custom Scottish? Actually you will settle: As a 3rd Line Application Support Analyst, you will manage escalated issues and resolve problems with critical custom healthcare systems built on

Owning investigation, diagnosis, and resolution of 3rd line issues. Proven experience working onsite at a client premises in a senior support capacity. SharePoint Online, Teams, and OneDrive.

Line IT Support EngineerOur client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly and delivering on a number of interesting projects, network refresh, ERP implementation, on-premise to cloud transformation and the integration

Providing Third Line support responding to support queries and escalations from more junior members of staff across all customer sites. Established and trusted IT Managed Services company have an urgent requirement for a number of experienced customer focused Third Line IT Support Engineers to join

We can guarantee you a starting salary of between £20-30k, working in either an IT Technician/Desktop Support/First Line Support Role. The traineeship is broken down into 3 easy steps, which can be finished in as little as 3 months: Step 1 - Online Training The first step is completing a selectio

As a Support Assistant, you’ll work closely with our team to identify learners who may benefit from extra one-to-one support — and you’ll be the person who helps them shine. This is an enjoyable, highly rewarding position where you’ll be part of a small, supportive team assisting our fantast

Warehouse Operative - Greenford (UB6). We are seeking a physically fit and reliable Warehouse Operative for a role in Greenford. Ensuring all goods are processed efficiently and packed to a high standard.