3rd line support jobs in Newcastle Upon TyneCreate job alerts

Infrastructure Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Infrastructure Engineer to join their leading cloud services team. Please note this is a hybrid role where you will be required to attend the office 3 days a week. The Role As an Infrastructure Engineer you will be responsible for the design, implementation, and support of robust and secure IT infrastructure solutions that underpin operations. You will provide technical leadership within the infrastructure team, ensuring systems are scalable, resilient, and aligned with business requirements. Working closely with the Infrastructure Manager, you will contribute to strategic projects, mentor junior staff, and act as a subject matter expert across a range of technologies. The Responsibilities • Design, implement, and maintain infrastructure solutions including servers, networks, storage, and cloud services., • Administer, maintain, and support Windows and Linux servers across physical, virtual, and cloud environments., • Act as a technical lead on infrastructure projects and initiatives., • Provide 3rd line support and act as an escalation point for complex technical issues., • Maintain and support core services such as DNS, DHCP, file systems, and backup solutions., • Extensive experience in infrastructure engineering across on-premises and cloud environments., • Strong understanding of system architecture, file systems, and operating system internals., • Strong knowledge of Microsoft technologies (Windows Server, Active Directory, M365, Exchange)., • Experience with virtualisation platforms (e.g. VMware, Hyper-V)., • Solid understanding of networking principles and technologies (LAN/WAN, firewalls, VPNs)., • Experience with cloud platforms (Azure, AWS) and hybrid environments., • Excellent troubleshooting and problem-solving skills. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

We have a great opportunity for an experienced.IT business, working on a mix of escalations, project delivery and technical ownership across infrastructure, cloud and security.Acting as the escalation point for complex service desk tickets.Delivering projects both remotely and onsite.Troubleshooting

Linux Systems Engineer | Linux & LAMP Stack | B Corp Certified, Cloud Provider • £38,000–£48,000 salary (depending on experience), • Fully remote working (UK-based), • On-call rotation (1 in 4 weeks) The Role You’ll join a dedicated Infrastructure team responsible for the stability, security and performance of a large-scale Linux hosting fleet. Operating at true 3rd line level, you’ll focus on the internal infrastructure layer that underpins customer environments. This is not a heavily customer-facing role, instead, you’ll act as a senior technical escalation point for the Support and Enterprise teams while owning deep-rooted infrastructure improvements. You’ll be a true Linux specialist in a classic hosting environment, working across a mature LAMP stack and ensuring systems remain robust, performant and secure. What They’re Looking For (Non-Negotiables) • Strong Linux systems administration experience within a hosting environment, • Confident operating at 3rd line / senior technical level, • Solid hands-on LAMP stack expertise (Apache, MySQL/MariaDB, PHP) In this role, you will: • Manage and maintain Linux servers in a production hosting environment, • Support and optimise LAMP stack services (Apache, MySQL/MariaDB, PHP), • Perform patching, upgrades and proactive system maintenance, • Monitor infrastructure and respond to alerts and incidents, • Act as a 3rd line escalation point for complex technical issues, • Conduct root cause analysis and implement long-term, structural fixes, • Improve automation and operational consistency through scripting, • Contribute to runbooks, documentation and knowledge sharing This role suits a genuine Linux specialist who enjoys getting deep into infrastructure rather than sitting on customer calls. You’ll be supporting internal infrastructure that powers thousands of hosted environments, working closely with other infrastructure and DevOps engineers. Nice to Haves • Terraform, • Ansible, • Bash scripting, • Python, • Automation or configuration management tooling, • Experience with cPanel / WHM, • Strong troubleshooting and diagnostic skills, • Experience with monitoring and alerting tools such as Prometheus and Grafana An automation mindset will be highly valued as the team continues improving operational efficiency. Why Join / Projects You’ll be joining a well-established hosting provider with a strong technical reputation and a significant installed customer base. The business continues to invest in infrastructure maturity, automation and platform reliability. This role offers the opportunity to operate as a senior Linux engineer within a focused infrastructure team, less reactive customer support, more meaningful technical ownership. There’s ongoing work around improving monitoring, strengthening patching processes, refining automation, and enhancing long-term stability across the hosting fleet. Employee Benefits • On-call allowance (£245 per week when on rotation), • Time off in lieu for overnight support, • Pension contribution, • 25 days holiday + bank holidays, • Ongoing training and development support, • Clear progression within the Infrastructure function Linux Systems Engineer | Linux & LAMP Stack | B Corp Certified, Cloud Provider

We have a great opportunity for an experienced.IT business, working on a mix of escalations, project delivery and technical ownership across infrastructure, cloud and security.Acting as the escalation point for complex service desk tickets.Delivering projects both remotely and onsite.Troubleshooting

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices. Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future Please note that the remit of the role is covers the North West area. Role Overview: As our Wet Worker, you will carry out wet fitting jobs such as radiator swaps, pipe runs, gas runs, trace and repair. It is essential that applicants have their ACS qualifications, as an absolute minimum (CCN1, CENWAT, HTR1, CKR1). Key Responsibilities: * Completing day to day pipe/gas line runs, installing radiators, repairing leaks on pipeworks * Working on S/Y plans and combi systems * Moving and replacing boiler flues * Tracing and repair gas leaks under floors * Diagnose and repair faults in gas systems and appliances, addressing issues promptly to maintain safety and functionality * Risk assess work/working environments before starting any works to avoid damages or injuries, and undertake all work in accordance with Health & Safety and The Gas Safety (Installation and Use) Regulations (GSIUR) 1998 * Communicate effectively with residents, providing clear explanations of work to be undertaken and ensuring minimal disruption during service delivery * Deliver high levels of customer care dealing with clients and tenants meeting the required quality standards * Maintain accurate records of work completed, including job sheets, service/installation reports, and compliance certificates. * Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work Skills & Experience * Valid domestic and/or commercial gas qualifications. As a minimum, successful candidates must have the following: CCN1, CENWAT, HTR1, CKR1 (essential) * Valid UK driving licence (essential) * Previous practical experience in gas system/plumbing installations and wet fitting * Solid understanding of gas safety regulations and industry standards * Strong problem-solving skills and the ability to work independently * A professional and friendly attitude with the ability to forge strong relationships with both clients and tenants * Willingness to work OOH/on call rota basis Please note: The successful candidate will be required to undertake a DBS check prior to commencing employment with us. What we offer? We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include: * from £32,000 - £35,000 depending on experience * Company vehicle and fuel card supplied * Uniform, PPE & mobile device supplied * Contributory pension scheme * Life assurance * 20 days + Bank holidays (service based increasing holiday scheme) * Enhanced maternity, paternity, adoption leave and other family friendly policies * Sureserve Benefits Hub, accessing over 1000 retail discounts * Virtual GP service, available for employees and immediate family * Employee Assistance Programme (EAP) * Bike2Work Scheme * EV Car Scheme * Employee engagement events and Employee Voice programmes * Strong opportunities for career growth and development * Sureserve Legends celebrating the fantastic ways in which our employees live our values Committed to Diversity & Inclusion Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential. Reasonable Adjustments As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact . Pre Employment Checks Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks. JBRP1_UKTJ

Company Profile CBRE is a global leader in Facilities Management and workplace services, supporting clients with the industry's most comprehensive technical, engineering, and operational expertise. Our vision is to deliver exceptional, integrated FM solutions that create safe, efficient and high‑performing workplaces. Through our global network of over 100,000 professionals, operating across 48 countries, we provide world‑class engineering, maintenance, sustainability and operational support to organisations of every size and sector. Job Title: Facilities Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Coordinator to join the team located in Newcastle. The successful candidate will be responsible for providing the operational delivery of all Facility Management services. Key Tasks Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements Co-ordinate with FM Operations and Critical Service teams to deliver service level agreements. Support/Monitor 3rd party maintenance supplier activities. Comply with HSE requirements as outlined within the SLA and as instructed by the company policy. Ensure all contractors, under sphere of control, operate within appropriate SHE processes and client HSE standards. Monitor and maintain stationery levels, post-room activity and other office facilities such as the printer and AV equipment. Co-ordinate site waste and recycling arrangements Carry out statutory fire testing and associated checks. Co-ordinate with Security and report any faults on access entry system where necessary. Raise Purchase Orders for goods or services as required. Approve invoices; goods received notes and statements for payment purposes. Provide and arrange cover for the FM team as defined by line management. Person Specification Knowledge and awareness of the facilities management industry. Strong PC skills, MS Office. Good administrative skills. Well organised and good prioritisation and planning skills Ensuring that all FM services are delivered in a confident and efficient manner. Practical experience in working with supply partners. Customer services experience and the ability to communicate at all levels

DWP. Digital with Purpose. We need software engineers with skills in COBOL. As a COBOL Software Engineer, you'll join one of DWP Digital's specialist engineering teams responsible for maintaining, modernising and transforming the core platforms that keep vital payments flowing to over 15 million people every year. These systems - built using Microfocus COBOL - are at the heart of DWP's operational stability, and your work will directly impact the availability, accuracy and resilience of services relied upon by millions. This is a hands-on engineering role with real leadership impact. You'll guide and develop a team of 5 engineers, drive technical direction across multiple applications and lead the modernisation of some of the most significant legacy services in government. Over time, you'll play a role in helping DWP transition these core systems into Java-based services, giving you continued exposure to new and emerging technologies. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Strong, hands-on experience working with Microfocus COBOL, especially building or maintaining large-scale systems. Awareness of additional technologies such as Tuxedo, Red Hat Enterprise Linux and scripting languages. Understanding of tools or languages like Python, Java, Ansible, Jira, and cloud platforms such as AWS. Knowledge of SQL and the fundamentals of object-oriented principles. Awareness of test-driven development and approaches like business-driven development. Understanding of automated testing and how it fits into continuous deployment environments. You and your role As a COBOL Software Engineer, you'll be central to maintaining and modernising the platforms that deliver over £150bn in payments every year. These services are some of the largest and most important in the UK, and you'll be responsible for ensuring they remain stable, secure and resilient. You'll work within our delivery teams, helping to lead refactoring work across some of our major COBOL applications, modernising how they operate today and preparing them for the strategic technology shift DWP is undertaking over the next decade. This role has a strong leadership and development focus. You'll coach and mentor junior engineers, support those progressing through our Engineering Academy, and help grow the next generation of specialist COBOL talent. You'll also provide 3rd-line support when needed, resolving complex technical issues that require deep system understanding. We can promise challenge and variety. One day you might be leading technical improvements to legacy codebases; the next, planning infrastructure maintenance, resolving live service challenges, or influencing how we deliver future modernisation programmes. If you enjoy solving complex engineering problems and developing the next generation of engineering talent, then this is an opportunity to make a real impact and leave a long-lasting legacy on the future of public services. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer pay up to £59,813. That's £46,547 salary plus a Digital Allowance of up to £13,266 subject to our assessment of your capability at interview Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £13,485 per year. Holidays: A generous leave package starting at 24 days and rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. Click APPLY for more information and to start your application. TPBN1_UKTJ

You will also provide end-user support across all levels, from 1st through to 3rd line. We are currently recruiting for an experienced 3rd Line IT Professional to join our growing team, based in Grantham, Lincolnshire. Providing support for the Solutions Team.

Our Client an international company a looking to recruit an Application Support Analyst with experience of 2nd and 3rd line support. Application Support Analyst 2nd and 3rd Line. Provide 2nd and 3rd line support for the Clients application portfolio.

A leading telecom and technology company in Solihull seeks a 3rd Line Service Desk Engineer. You will be responsible for supporting 2nd Line Engineers and resolving complex technical issues in managed services. The role involves ensuring high client service standards and effective prioritization of

A leading IT solutions provider in the UK is seeking an experienced Application Support Analyst to deliver effective support for the application portfolio. The role requires at least 3 to 5 years of experience in 1st and 2nd line support, alongside strong knowledge of ITIL processes. Responsibilitie

This role involves providing 2nd and 3rd line support, managing application enhancements, and ensuring optimal use of SaaS platforms and Azure-hosted applications.

In this role you’ll handle critical support desk escalations and guide 2nd Line teams across a range of technologies. Provide support for firewall and switch issues beyond 2nd Line capacity. Line Support Engineer, Permanent, £50k, Central London (Hybrid).

Support secure network operations within regulated and sensitive environments. Training and development support to keep certifications current.

Responsibilities include providing 2nd/3rd line support, owning incident management, and working with developers. A leading tech firm in Greater London is seeking an experienced AMS Engineer to support critical government services. This hands-on role blends technical support with long-term applicati

Act as the escalation point for complex issues from the 2nd Line support team. Work with third-party vendors to resolve incidents when required. Share knowledge and solutions with the wider support team.

Escalate and resolve complex 3rd-line issues across infrastructure, networking, and cloud. We’re working with a leading Managed Service Provider (MSP) based in Central London, supporting hundreds of businesses across the creative and engineering sectors. Funded social events, referral bonuses, and

A recruiting partner for law enforcement is seeking an Applications Specialist to provide technical support for business applications.

An international company is looking for an Application Support Analyst to manage 2nd and 3rd line support for their application portfolio in Peterborough. Candidates should have proven experience in a technical support role and familiarity with ITIL processes. The role offers a salary range of £35K

Our client is looking to recruit an Azure Support Engineer to act as the main point of contact for 3rd Line Azure support, to around 200 users. Azure 3rd Line Support Engineer - Chelmsford. Azure 3rd Line Support Engineer - Chelmsford.

The position involves supporting clients through various software issues while providing training in SQL. Ideal candidates should have prior experience in software support and strong communication skills. A leading software house is seeking a Software Support Engineer to join their expanding team.

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Directory, Exchange, and Office 365. This hands-on role may involve VIP tele

A leading IT service provider in the UK seeks a 3rd Line Cloud Engineer to support and deliver Azure platform services for enterprise customers. Key responsibilities include monitoring and optimising Azure environments, performing troubleshooting, and ensuring compliance with industry standards.

We are looking for enthusiastic, passionate 3rd Line IT Support Engineer to join a forward thinking and growing MSP. Line IT Support Engineer duties within a MSP environment; liaising with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met. Apply now for immediate consider

You will manage IT solutions for over 850 users, lead projects, and provide third-line support. A leading UK storage company is looking for an IT Developer to enhance their systems through software development and support.

This role involves managing 2nd and 3rd Line support requests autonomously while making contributions to ongoing projects. Candidates should have a proven track record in IT Support and a solid understanding of Microsoft tools such as Windows Server and Active Directory. A leading recruitment firm i

As a 3rd Line Service Desk Engineer, you are the point of escalation within the Support team. You support 2nd Line Engineers and deal with technical issues escalated to you. Strong technical knowledge of hardware and software troubleshooting.

The role involves client-facing support, 3rd line troubleshooting, and project work involving Office 365, Azure AD, VMware/Hyper V, Windows Server 2016-2022, SQL, Cisco, Active Directory, Power BI, and scripting. Line IT Support Engineer – MSP – £45K. Key responsibilities include providing tech

Owning investigation, diagnosis, and resolution of 3rd line issues. Are you a senior support engineer who enjoys being. Supporting and managing internal infrastructure alongside ad-hoc project work.

This is a 2nd / 3rd Line Support Engineer. The ideal 2nd / 3rd Line Engineer applicant will have atleast 2 years support experience with the following skill sets:. They are currently seeking a 2nd/ 3rd Line support Engineer to compliment their existing team.

Proven experience working in 1 and 2 line support role. Provide 2 and 3 line support for the Company application portfolio. Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Applicatio

This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards,

A healthcare technology firm in the United Kingdom is seeking an Application/Technical Support Analyst to provide technical support and resolve application issues. Responsibilities include handling SQL queries, providing support across multiple lines, and ensuring smooth software delivery in clinica

As a 3rd Line Application Support Analyst, you will manage escalated issues and resolve problems with critical custom Scottish? Actually you will settle: As a 3rd Line Application Support Analyst, you will manage escalated issues and resolve problems with critical custom healthcare systems built on

A leading managed service provider in Greater London is seeking a 3rd Line IT Support Engineer to join their team. The successful candidate will manage IT support duties while working closely with clients and ensuring that SLAs are met.

A leading technology firm in Greater London is seeking a 3rd Line Application Support Analyst to manage escalated issues and resolve problems with critical healthcare systems built on Microsoft Azure. The ideal candidate will have experience in application support and a strong understanding of Azure

This role is office-based 4 days a week, emphasizing hands-on involvement in support functions. A retail technology provider is seeking a Workforce IT Support Team Leader in London. You will lead a team supporting both head office and in-store tech.

Required qualifications include over three years of experience in 2nd or 3rd Line Support and a valid UK driver’s license. A global recruitment partner is seeking a Site Support Engineer to play a key role in day-to-day UK operations.

Line IT Support EngineerOur client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly and delivering on a number of interesting projects, network refresh, ERP implementation, on-premise to cloud transformation and the integration

Established and trusted IT Managed Services company have an urgent requirement for a number of experienced customer focused Third Line IT Support Engineers to join their team based at their beautifully refurbished offices located perfectly in Chandlers Ford. Providing Third Line support responding t

Access to our Employee Assistance Programme, offering support and counselling. A fun, supportive and inclusive work environment with regular team events. Excellent Reward and Recognition Incentive schemes.

Change bed linens and restock amenities as needed. An inclusive, supportive work environment. Comprehensive training and ongoing support.

Post Title: Support Worker (Early Learning & Childcare). To work as an effective member of the childcare team, supporting the Head Teacher in the delivery of a range of stimulating activities in a safe environment that meet the needs of both children and their families. Highland Council policies, gu

Fontwell Park is looking for reliable and hardworking Casual Cleaners to support our race days and non-racing events throughout the year. You will play an important part in ensuring our venue consistently meets high standards of presentation and hygiene. Attention to detail and pride in maintaining

We’re working hard to create an inclusive culture, where everyone feels they belong. Click here to find out more about the benefits we offer to support you. It is a woodland hide-out with a tree top balcony and a riverside garden.