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Role: Service Desk Manager Location: On-site in Bedford, Weekly travel to London (1-2 days) Salary: Up to £45,000 per annum Type: Full-time, Permanent The Opportunity We are seeking an experienced Service Desk Manager to lead our client's MSP service desk operation, based onsite in Bedford with regular travel to our London office. This role is primarily operational, focused on the day-to-day management, performance and delivery of IT support services across 1st-3rd line. You will be responsible for leading a team of 15 engineers, ensuring service excellence, strong SLA performance and a consistently high standard of customer support. Reporting directly to the Head of Operations, you will work closely with our Customer Success Managers and internal technical teams to align service delivery with customer expectations and business objectives. Key Responsibilities • Full ownership of daily service desk operations within an MSP environment, • Direct line management, mentoring and development of 15 service desk engineers (1st-3rd line), • Oversight of ticket queues, prioritisation, escalations and workload distribution, • Management of incident, problem and major incident processes, acting as an escalation point, • Ensuring all services are delivered in line with SLAs, KPIs and co...

You will also provide end-user support across all levels, from 1st through to 3rd line. We are currently recruiting for an experienced 3rd Line IT Professional to join our growing team, based in Grantham, Lincolnshire. With an expanding client portfolio, you will work as part of a dedicated technica

Responsibilities include providing 2nd/3rd line support, owning incident management, and working with developers. A leading tech firm in Greater London is seeking an experienced AMS Engineer to support critical government services. This hands-on role blends technical support with long-term applicati

Escalate and resolve complex 3rd-line issues across infrastructure, networking, and cloud. We’re working with a leading Managed Service Provider (MSP) based in Central London, supporting hundreds of businesses across the creative and engineering sectors. Funded social events, referral bonuses, and

As a 3rd Line Service Desk Engineer, you are the point of escalation within the Support team. You support 2nd Line Engineers and deal with technical issues escalated to you. Your role involves maintaining high standards for clients purchasing managed services, covering various IT areas like desktop,

This role involves providing 2nd and 3rd line support, managing application enhancements, and ensuring optimal use of SaaS platforms and Azure-hosted applications.

You will manage IT solutions for over 850 users, lead projects, and provide third-line support. A leading UK storage company is looking for an IT Developer to enhance their systems through software development and support.

Act as the escalation point for complex issues from the 2nd Line support team. Work with third-party vendors to resolve incidents when required. Share knowledge and solutions with the wider support team.

A leading managed service provider in Greater London is seeking a 3rd Line IT Support Engineer to join their team. The successful candidate will manage IT support duties while working closely with clients and ensuring that SLAs are met.

A leading technology firm in Greater London is seeking a 3rd Line Application Support Analyst to manage escalated issues and resolve problems with critical healthcare systems built on Microsoft Azure. The ideal candidate will have experience in application support and a strong understanding of Azure

This role is office-based 4 days a week, emphasizing hands-on involvement in support functions. A retail technology provider is seeking a Workforce IT Support Team Leader in London. You will lead a team supporting both head office and in-store tech.

Required qualifications include over three years of experience in 2nd or 3rd Line Support and a valid UK driver’s license. A global recruitment partner is seeking a Site Support Engineer to play a key role in day-to-day UK operations.

We are looking for enthusiastic, passionate 3rd Line IT Support Engineer to join a forward thinking and growing MSP. Line IT Support Engineer duties within a MSP environment; liaising with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met. Apply now for immediate consider

Azure 3rd Line Support Engineer - Chelmsford. Azure 3rd Line Support Engineer - Chelmsford. Our client is looking to recruit an Azure Support Engineer to act as the main point of contact for 3rd Line Azure support, to around 200 users.

An international company is looking for an Application Support Analyst to manage 2nd and 3rd line support for their application portfolio in Peterborough. Candidates should have proven experience in a technical support role and familiarity with ITIL processes. The role offers a salary range of £35K

A leading telecom and technology company in Solihull seeks a 3rd Line Service Desk Engineer. You will be responsible for supporting 2nd Line Engineers and resolving complex technical issues in managed services. The role involves ensuring high client service standards and effective prioritization of

A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team. The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft Operating Systems, Active Directory, Exchange, and Office 365. This hands-on role may involve VIP tele

Responsibilities include support for customers using their various enterprise software products, with an office-based schedule, Monday to Friday. A leading software house is seeking a Software Support Engineer to join their busy team in the Leicestershire area.

A recruiting partner for law enforcement is seeking an Applications Specialist to provide technical support for business applications.

Line Support Engineer with Microsoft 365, Azure, and Windows Server required by a leading IT MSP. This Central London-based IT MSP supports UK-wide clients via a 30-person Help Desk, including offshore support. Line Support Engineer, Permanent, £50k, Central London (Hybrid).

Our Client an international company a looking to recruit an Application Support Analyst with experience of 2nd and 3rd line support. Provide 2nd and 3rd line support for the Clients application portfolio. Application Support Analyst 2nd and 3rd Line.

A leading IT service provider in the UK seeks a 3rd Line Cloud Engineer to support and deliver Azure platform services for enterprise customers. Key responsibilities include monitoring and optimising Azure environments, performing troubleshooting, and ensuring compliance with industry standards.

A leading IT solutions provider in the UK is seeking an experienced Application Support Analyst to deliver effective support for the application portfolio. The role requires at least 3 to 5 years of experience in 1st and 2nd line support, alongside strong knowledge of ITIL processes. Responsibilitie

This role involves managing 2nd and 3rd Line support requests autonomously while making contributions to ongoing projects. Candidates should have a proven track record in IT Support and a solid understanding of Microsoft tools such as Windows Server and Active Directory. A leading recruitment firm i

Support secure network operations within regulated and sensitive environments. Training and development support to keep certifications current.

A healthcare technology firm in the United Kingdom is seeking an Application/Technical Support Analyst to provide technical support and resolve application issues. Responsibilities include handling SQL queries, providing support across multiple lines, and ensuring smooth software delivery in clinica

This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards,

As a 3rd Line Application Support Analyst, you will manage escalated issues and resolve problems with critical custom Scottish? Actually you will settle: As a 3rd Line Application Support Analyst, you will manage escalated issues and resolve problems with critical custom healthcare systems built on

Proven experience working in 1 and 2 line support role. Provide 2 and 3 line support for the Company application portfolio. Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Applicatio

This is a 2nd / 3rd Line Support Engineer. The ideal 2nd / 3rd Line Engineer applicant will have atleast 2 years support experience with the following skill sets:. They are currently seeking a 2nd/ 3rd Line support Engineer to compliment their existing team.

Owning investigation, diagnosis, and resolution of 3rd line issues. Are you a senior support engineer who enjoys being. Supporting and managing internal infrastructure alongside ad-hoc project work.

The role involves client-facing support, 3rd line troubleshooting, and project work involving Office 365, Azure AD, VMware/Hyper V, Windows Server 2016-2022, SQL, Cisco, Active Directory, Power BI, and scripting. Line IT Support Engineer – MSP – £45K. Key responsibilities include providing tech

Line IT Support EngineerOur client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly and delivering on a number of interesting projects, network refresh, ERP implementation, on-premise to cloud transformation and the integration

Providing Third Line support responding to support queries and escalations from more junior members of staff across all customer sites. Established and trusted IT Managed Services company have an urgent requirement for a number of experienced customer focused Third Line IT Support Engineers to join

Access to our Employee Assistance Programme, offering support and counselling. A fun, supportive and inclusive work environment with regular team events. Excellent Reward and Recognition Incentive schemes.

Fontwell Park is looking for reliable and hardworking Casual Cleaners to support our race days and non-racing events throughout the year. You will play an important part in ensuring our venue consistently meets high standards of presentation and hygiene. Attention to detail and pride in maintaining

It is a woodland hide-out with a tree top balcony and a riverside garden. We are looking for a Holiday Cottage Cleaner to prepare our idyllic cottage in Chagford. For this role, you’ll need to complete our online assessment instead of using a C.

Proactive monitoring to stay ahead of potential issues Supporting and participating in stakeholder management, service reporting and reviews with Roke SDM and customer stakeholders Embrace and adapt ITIL4 practices for an agile platform operation delivery and operations environment Devel

Operations & Leadership* * Monitor ticket flow – ensuring an efficient and pro-active response * Manage escalations * Support the Head of IT in leading new projects * Provide technical guidance and assistance to others within the IT department, fostering a supportive learning envir

We can guarantee you a starting salary of between £20-30k, working in either an IT Technician/Desktop Support/First Line Support Role. The traineeship is broken down into 3 easy steps, which can be finished in as little as 3 months: Step 1 - Online Training The first step is completing a selectio