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  • Housekeeping Manager
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    Housekeeping Manager
    13 hours ago
    Full-time
    London

    Summary: 1. Housekeeping Manager owns the guests experience related to cleanliness and visual impressions onboard, offering a seamless execution of premium service that is both exceptional and memorable. 2. Housekeeping Manager must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities. 3. This individual will take full ownership and accountability for the maintenance and cleanness and will also ensure the flawless delivery of all services to the highest level of expectation. 4. He/she excels at establishing and maintaining a positive working environment and manages to performance expectations through open and frequent communication. 5. He/she demonstrates excellent training, leadership development and recognition skills with both supervisors and crew members, and always maintains a strong floor presence, ensuring team members deliver exceptional customer service to guests through flawless and consistent execution of their responsibilities. 6. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job related duties assigned by their supervisor or management. 7. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards and Royal Caribbean International’s brand standards, SQM standards, USPH guidelines. 8. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Ensures ROYAL WAY, Safety, Environmental and other company policies and standards are consistently maintained. a. Integrates Royal Way service standards, guest comments and feedback to attain and constantly improve ratings. b. Demonstrates positive results in Workplace Safety, Crew Satisfaction, Time and Attendance, Guest Satisfaction, financial aspects, and other key results areas. c. Is highly visible and regularly walks around all areas of the ship, maintains a good communication and working relations with all Hotel and Marine Departments d. Identifies any safety concerns and takes immediate action to correct. e. Has a full understanding of Ship sanitation procedures, OPP, USPH, Shipsan guidelines and regulations, daily follow up on all related sanitation and cleaning logs. 2. Maintains constant front-of-house presence and utilizes the stateroom/suite inspection processes in accordance with company standard operating procedures. 3. Supervises all cleaning processes in the public/crew areas. Inspects cleaning preparation to maintain quality standards and sanitation regulations about public areas. Monitors the care, use and maintenance of all equipment, machinery, supplies, etc. 4. Collaborates with the Executive Housekeeper to review the requirements of the day’s schedule, before briefing AHSK or HSKS a. Will host a daily pre-shift meet with direct reports to review the upcoming day, any changes and/or revisions to programming based on itinerary, and weather conditions. b. Works in conjunction with the AHSK & HSKS to coordinate, schedule, and supervise the cleaning activities. c. Directs, coaches, supports, supervises, and evaluates the performance of all direct reports. d. Manages the assignment of duties, responsibilities, and workstations to his/her staff. e. Observes and evaluates staff and work procedures to ensure quality standards and services are met. 5. Presents any overtime needs to Executive Housekeeper for a final approval. a. Will be responsible for auditing crew timecards. 6. Provides prompt inputs/ feedback to Housekeeping Administrator to update the guest log. To ensure all guest issues are recorded and resolved in a timely manner. 7. Attends meetings, training activities, courses and all other work related activities as required. 8. Is responsible for conducting daily inspections in the areas assigned. 9. Is responsible for filling out performance evaluations, for direct reports 10. Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. a. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. 11. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew with 12. Ensure that adequate products, including supplies and guest amenities are always available, thorough follow up with all pending or future orders, ship inventories and equipment shortages or malfunctions. 13. Delivers the ratings results the company has set forth, consistently checks Medallia for a deep dive into comments related to Housekeeping service, or ship maintenance and cleanliness. Responsible for meeting or exceeding all KPIs that are directly influenced by this role. 14. Understands the budget and the numbers behind the business, contributes to the future orders and correctly use the C&R allocated funds for an efficient operation. 15. Develops and executes tactical plans to achieve financial targets, manage inventories for a flawless operation, properly schedule teams and projects to stay within Company/Department allocated Overtime funds. 16. Develops new ideas for operational efficiencies, good ability for cost saving, new initiatives for Overtime efficiency. 17. Command presence amongst crew and fellow peers. Leads by example and WAYS standards. 18. Fosters professional relationships with guests, management, and crew, maintains perfect grooming standards, communication skills and reputation. 19. Maintains an approachable style with guest and crew, listen to guest and employee needs and suggestions. 20. Is always open to new ideas and avoids being judgmental, shifts easily back and forth in between Supervising and Coaching. 21. Makes decisions based on facts not feelings, constantly checks on the outcome of the projects or tasks delegated. 22. Demonstrate sound business ethics, always fair, genuine, and respectful. 23. Develops creative solutions to business challenges, remain positive when challenged. 24. Takes personal responsibility for everything that happens in assigned area, delegates according with the results expected, understand the skills of his direct reports, and supports all New Hires into their roles within the Organization. 25. Empowers and delegates the team as well as holds them accountable for their results, consistently enable all direct reports to perform better for higher results. 26. Always leads by example and always maintaining composure. 27. Manages change effectively within all areas of the Housekeeping department, keeps an open mind and positive approach to all company’s new initiatives, projects and SOP’s. 28. Shows interest in helping and developing others, gets involved in all training sessions, New Hire fast track development. 29. Provides appropriate feedback, inspires, motivates, and guides others towards goals. 30. Recognize and reward performance, promotes talent and leads other on their career development. 31. KPI’s assigned to position/department. 32. Gives constructive feedback to the team members who are not performing and use progressive discipline system to coach and discipline, manages hard conversations and inspire employees to perform better and correct mistakes. 33. Accurately identifies talent and follows the company’s promotions process. 34. Conduct all HK position on-the-job training for all new hires and returning crew. 35. Reports to workstation assignment on time and properly groomed and dressed according to standards. This includes a clean uniform, nametag, and any other uniform related items. 36. Attends meetings, training activities, courses and all other work related activities as required. 37. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

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  • Group Pastry Chef
    Group Pastry Chef
    7 days ago
    £50000–£65000 yearly
    Full-time
    London

    The Group Pastry Chef leads the pastry function across all Pachamama Group venues, including**, Zephyr (London Monaco), Bottarga, Nina, Lagana, and Soraya**. This role is responsible for menu development, consistency, cost control, and team performance, while ensuring that each concept maintains its own identity. A key responsibility is to protect and respect the existing recipes and established pastry direction of the group, ensuring consistency across all sites. Any evolution or innovation must align with the group's standards and be implemented in a controlled and structured way. Responsibilities Menu Development \& Creativity • Develop and implement seasonal dessert menus across all venues., • Adapt menus to reflect each concept's identity (Italian, Greek, Mediterranean influences)., • Refine existing desserts without compromising their original intent. ** Recipe Integrity Consistency** • Maintain and enforce all existing group recipes as the foundation of the pastry offering., • Ensure consistency in execution, taste, and presentation across all sites., • Implement any recipe changes only after validation and approval. Operational Excellence • Implement and maintain SOPs for all pastry sections., • Ensure recipes are efficient, practical, and service-friendly., • Improve workflows to increase productivity and reduce waste., • Support all kitchens in maintaining high daily standards. Cost Control \& Profitability • Monitor and manage food cost across all pastry operations., • Optimise recipes to achieve strong GP% without compromising quality., • Reduce waste and improve yields across production., • Support supplier selection and product sourcing. Team Leadership \& Training • Lead, train, and develop pastry teams across all venues., • Ensure strict adherence to group recipes and standards., • Conduct regular training sessions and performance reviews., • Support recruitment, trials, and succession planning. Quality Control \& Audits • Conduct regular site visits and operational audits., • Monitor execution, presentation, and compliance with recipes., • Identify issues quickly and implement corrective actions. Collaboration • Work closely with Head Chefs and FOH teams across all sites., • Ensure desserts integrate seamlessly into the guest experience., • Support menu tastings, openings, and events., • Assist with brand and marketing initiatives where required. Innovation \& Brand Development • Introduce new ideas aligned with the group's identity and direction., • Develop signature desserts for each concept., • Stay updated with trends while maintaining brand consistency. Requirements • Experience managing pastry across multiple sites., • Strong leadership, organisation, and communication skills., • Flexibility to travel between London and Monaco. What We Offer • Leadership role within a growing and evolving restaurant group., • Opportunity to work across multiple concepts and international locations., • Creative input within a structured and professional environment., • Competitive salary and performance-based incentives. Other benefits include: • Comprehensive on-the-job training to develop your skills and knowledge., • Supportive work environment that values respect and teamwork., • Access to our Employee Assistance Programme (EAP) for psychological, financial, and legal support., • Monthly salary payments, paid on the last Friday of each month., • Wagestream access, allowing you to stream up to 50% of your earnings at any time., • Pension scheme with a 3% employer contribution., • Career development opportunities, including regular appraisals and progression planning. If this sounds of interest to you, please send us your CV. Come grow with us at Pachamama! This is your chance to be a part of something extremely exciting.

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  • Team Member (FOH )  Part time (2.5hrs / day) Monday to Friday
    Team Member (FOH ) Part time (2.5hrs / day) Monday to Friday
    21 days ago
    £14.85–£15.85 hourly
    Part-time
    London

    We are looking for a Part Time Front of House Team Member who is friendly, energetic, willing to learn, hardworking and brings a good sense of humour to a friendly professional team to deliver the best customer service experience. Experience isn’t necessary but is always welcome. This role requires fixed working shifts: Mon to Fri 12pm - 2:30pm or 11:30am - 2pm for a total of 12.5 hrs per week. What We Offer: • Salary up to £15.85 (including £1 weekly team bonus)., • Daily food allowance during shifts with unlimited coffee., • 50% discount across all our restaurants when off duty., • Unlimited coffee on shift., • You will never work on your Birthday and be paid for it!, • Healthcare cash plan., • Discount on our Pantry selection like a tahini chocolate spread., • Monthly team socials and annual parties., • Opportunities for development in the company., • Green Commute – Cycle Scheme., • Employee Assistance program (supporting mental health and well-being). What makes a great Farmer? Colourful personality and individuality, being Bold but Humble. Passion for great food and people. Caring for your team. At Farmer J we prepare the most delicious food; we cook from scratch with the best ingredients, and we source locally where we can from high-welfare UK farms. We take pride in what we do, and we wear bandanas! Does this sound like you? Apply here! We are looking forward to hearing from you!

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  • Registered Manager
    Registered Manager
    25 days ago
    Full-time
    Dartford

    Registered Manager – Children’s Residential Home Location: United Kingdom Salary: Competitive (dependent on experience) Job Type: Full-time, Permanent Probation Period: 3–6 months We are seeking an experienced and passionate Registered Manager to lead a brand-new children’s residential home. This is a unique opportunity to join a long-term, growth-focused project and play a key role in establishing a high-quality, compliant, and nurturing home for children and young people. The successful candidate will be involved from the pre-registration stage, helping to shape the service, build the team, and ensure the home meets Ofsted standards and regulatory requirements. This role offers the opportunity to work with supportive ownership that is genuinely committed to delivering outstanding care and positive outcomes for children and young people, with potential opportunities to be involved in future residential home developments. Key Responsibilities Lead the registration process with Ofsted and ensure the home meets all regulatory standards. Develop and maintain a safe, nurturing, and therapeutic environment for children and young people. Recruit, lead, and develop a high-performing care team. Ensure all staff follow safeguarding policies, procedures, and best practices. Maintain high standards of care planning, risk assessment, and documentation. Ensure the home operates in line with Children’s Homes Regulations and Quality Standards. Promote positive outcomes for children, supporting their emotional, educational, and social development. Build strong relationships with local authorities, professionals, and families. Prepare for and manage Ofsted inspections, maintaining compliance at all times. About You We are ideally looking for someone who: Has previous experience as a Registered Manager, or is an experienced Deputy Manager ready to step up Has been involved in Ofsted registration and/or inspections Has strong knowledge of Children’s Homes Regulations, safeguarding, and compliance Demonstrates excellent leadership and team development skills Is passionate about improving the lives and outcomes of children and young people Can confidently manage compliance, staff development, and service quality Requirements Level 5 Diploma in Leadership and Management for Residential Childcare (or willingness to work towards it) Experience working within children’s residential care Strong understanding of Ofsted regulations and safeguarding legislation Ability to lead, motivate, and support a team Enhanced DBS check (required) What We Offer Competitive salary (dependent on experience) Opportunity to lead a brand-new residential home Involvement from the pre-registration stage Supportive ownership with a focus on quality care and compliance Long-term career development within a growing organisation Opportunity to contribute to future residential home projects Probation Period The successful candidate will be subject to a probationary period of 3–6 months, during which performance, leadership capability, and suitability for the role will be reviewed. If you are a motivated leader who is passionate about making a real difference in the lives of children and young people, we would love to hear from you. Apply now to be part of an exciting new residential care project.

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