Digital Project Manager
1 day ago
Sunderland
Overview The Digital Project Manager will lead strategic digital initiatives that transform customer experience and operational efficiency. A key focus will be the migration of existing web and mobile applications to a modern, off-the-shelf platform, ensuring seamless integration and minimal disruption to end users. This role is critical in delivering customer-facing digital solutions, particularly those integrated with payment platforms, and requires strong expertise in business change management to ensure successful adoption across the organisation. Responsibilities • Own and manage the end-to-end delivery of digital projects, ensuring alignment with strategic objectives, timelines, and budgets., • Lead the migration of existing web and mobile applications to a new platform, guaranteeing continuity of service and minimal customer impact., • Oversee the development and deployment of customer-facing applications with integrated payment functionality., • Ensure solutions meet usability, security, and compliance standards., • Work closely with Solution Architects, technical teams, and subject matter experts to design and implement robust solutions., • Engage and influence stakeholders across business units to secure buy-in and support for project objectives., • Develop and execute change management strategies to facilitate smooth adoption of new platforms and processes., • Provide training, communication, and support to impacted teams and customers., • Maintain accurate project documentation, risk registers, and progress reports., • Ensure adherence to governance frameworks and escalate issues promptly. Qualifications • Proven experience in digital project management, particularly web and mobile platforms., • Strong understanding of IT systems and payment platforms relevant to public transport or similar industries., • Degree in a relevant field (preferred). Essential Skills • Exceptional written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences., • Expertise in business change management and stakeholder engagement., • Collaborative mindset with experience working in multi-disciplinary teams. Desired Skills • Comfortable operating in a fast-paced, deadline-driven environment., • Passionate about leveraging technology to improve public transport and customer experience., • Strong influencing skills and ability to engage stakeholders at all levels. Experience • Demonstrated success in managing IT and digital projects, including customer-facing applications integrated with payment platforms. Benefits • Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges, • We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects, • Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses, • Competitive company benefits, • Always working as one team, our people are not afraid to think big and challenge the status quo, • As a Disability Confident Committed Employer we have committed to:, • Ensure our recruitment process is inclusive and accessible, • Communicating and promoting vacancies, • Offering an interview to disabled people who meet the minimum criteria for the job, • Anticipating and providing reasonable adjustments as required We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive