Customer Relationship Manager
15 days ago
Leicester
Bright Selection is delighted to be supporting a premium care provider with the recruitment of a Customer Relationship Manager for a brand-new luxury care home currently in development in Leicestershire. This is a rare opportunity to join a home ahead of opening, playing a pivotal role in building occupancy, establishing community presence, and shaping the resident journey from the very beginning. Key Responsibilities: You will lead all pre-opening and post-opening sales and marketing activity, ensuring strong enquiry generation, high-quality conversions, and a seamless admissions experience for residents and families. • Driving enquiries and converting interest into admissions, • Building strong relationships with local communities, professionals, and referral partners, • Planning and delivering marketing events and outreach activity, • Maintaining accurate CRM data, analysing KPIs, and reporting on performance Requirements: We are seeking an experienced care home sales or admissions professional who: • Has a proven track record in occupancy growth within the care sector, • Is confident working in a commissioning or pre-opening environment, • Builds trust quickly with families and professional stakeholders, • Is organised, proactive, and motivated by targets and outcomes, • Salary up to £45,000 depending on experience, • Commission per admission plus additional occupancy and new-build bonus, • Further earnings linked to sustained occupancy performance and upselling success. For more information, please contact Lisa Miller-Kirwan at Bright Selection Ltd. Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.