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  • Customer Service Manager
    Customer Service Manager
    hace 8 días
    £38500–£42000 anual
    Jornada completa
    Romford

    Customer Service Manager 📍 Location: Romford, RM1 🏢 Company: B2B Educators UK 💷 Salary: £38,500 – £42,000 per year 🕒 Full Time | Monday to Friday 🚀 Immediate Start Available Job Description We are looking for a professional and motivated Customer Service Manager to join our growing team in Romford. The successful candidate will oversee daily customer service operations, student support, office administration, and staff coordination while maintaining excellent customer satisfaction standards. This is an excellent opportunity for someone with strong leadership, communication, and organisational skills. Responsibilities • Manage customer service and front office operations, • Handle customer and student enquiries professionally, • Supervise reception and administrative staff, • Resolve complaints and provide effective solutions, • Maintain records, reports, and office systems, • Support admissions and business operations, • Ensure high customer satisfaction and professional standards, • Assist with marketing and student recruitment activities Requirements • Previous experience in customer service or management preferred, • Excellent communication and organisational skills, • Good computer and administration skills, • Ability to work in a busy office environment, • Professional appearance and positive attitude, • Education or training sector experience is an advantage Benefits ✅ Career progression opportunities ✅ Friendly and professional environment ✅ Training and support provided ✅ Performance based growth opportunities

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  • Marketing and commercial manager
    Marketing and commercial manager
    hace 15 días
    Jornada completa
    Romford

    We are seeking a dynamic and experienced Marketing and Commercial Manager to join our team. The successful candidate will be instrumental in driving enrollment, enhancing our brand's presence, and managing key commercial initiatives for our pre-school. Key Responsibilities: • Develop and implement comprehensive marketing strategies to attract prospective families and increase student enrollment., • Manage and elevate the pre-school's brand image and reputation across all platforms., • Oversee all internal and external communications, ensuring consistent messaging and engagement with parents and the wider community., • Identify and cultivate commercial partnerships and community outreach programs that align with our educational values., • Conduct market research to identify trends, competitive landscape, and new opportunities for growth., • Collaborate closely with the admissions team to streamline the enrollment process and support parent relations. Candidate Profile: • Proven experience in marketing and commercial management, ideally within the education or childcare sector., • Excellent communication, interpersonal, and presentation skills., • Strong strategic thinking and problem-solving abilities., • Demonstrated ability to manage projects, meet deadlines, and work effectively both independently and as part of a team., • A genuine passion for early childhood education and a commitment to our pre-school's mission.

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