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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As Head of User Research in our Digital Customer Experience team, you'll lead the way in understanding our customers and embedding their voice into every decision. You'll build a thriving research team and culture, enabling insight-led product strategies and evidence-driven customer journeys across sky.com and the My Sky app. Reporting to the Director of Digital Experience, you'll sit at the heart of our Customer Experience Centre of Excellence, contributing to CX strategy and design leadership across the UK & Ireland. From first-time visitors to long-term customers, you'll help ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do: • Lead a multi-disciplinary user research team, delivering actionable insights that shape meaningful, customer-centric digital experiences., • Own the digital research strategy across Sky's digital customer experience, ensuring product direction is informed by deep customer understanding and championing the customer voice at executive level., • Establish behavioural science practices and partner with product, content and service designers to ensure insights inform customer experience at any touchpoint., • Drive research ops, tooling, participant recruitment and research workflows in partnership with Design Ops and Heads of Design., • Champion AI-enhanced tools and build strong partnerships with analytics teams to combine behavioural data with qualitative insight., • Deliver high-quality, inclusive research that informs navigation, experience principles and accessibility across all touchpoints, and ensures representation and accessibility are always embedded. What you'll bring: • Proven track record of leading impactful digital user research teams and embedding research into product strategy for large-scale digital products (web and native)., • Mastery of qualitative and quantitative methods including usability testing and ethnographic research, and in combining behavioural analytics tools (Adobe Analytics, Contentsquare) with qualitative insights to create evidence-based recommendations., • Experience scaling research operations and tooling ecosystems including running an in-person lab facility (and remote tools like Usertesting), with strong governance and repository practices., • Experience building, scaling and developing senior user research talent with accountability for skills growth, progression, and succession planning., • Strong experience shaping strategy at executive level with compelling evidence-led storytelling and insight-driven recommendations. Application Requirement: Please include portfolio/content showing evidence of your experience across these four areas: • People - Building high-performing teams., • Process - Applying scalable UCD methods that drive measurable outcomes., • Position - Influencing strategy and embedding design at senior level., • Product - Producing provable world-class app-first digital experiences The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. OR Leeds Our spacious tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We are looking for a passionate Social Media Content Creator to work with our sister companies Home AV Direct & Tool Store Direct. This role is fast paced, and will include creating engaging content across multiple platforms, focussing on Instagram & TikTok. All equipment will be provided for the role. ROLE WILL INVOLVE: • Managing the social media accounts of our multiple brands. (2x Instagram, and 2x TikTok)., • Concept, plan, and pitch content ideas to the Creative Manager. Using our workshop, showrooms, demo products, and endless products in stock., • Managing the posting schedules., • Researching and keeping up with latest social media trends., • Assisting the YouTube focussed Media Team when required., • Performance will be measured in social media account growth & engagement. ESSENTIAL CRITERIA: • Skilled in the Adobe CC suite (Photoshop, Illustrator, and Lightroom)., • Strong portfolio and attention to detail., • Maintain brand consistency throughout your work., • Ability to manage multiple projects and tasks simultaneously., • Be capable of working independently and under pressure with a ‘Can Do’ attitude., • Adobe After Effects motion graphics experience is highly favoured, but not mandatory., • A passion and knowledge for home audio and tools will help you, but is not madatory. OTHER DETAILS: • Working hours: 9:30am-6:30pm Monday-Friday, with one saturday a month., • Some weekends where we attend shows you will be required., • Based in Hayes, West London, UB3, • On-site free car parking

Marketing Executive Uxbridge Circa £35,000 Are you a creative, hands-on Marketing Executive looking to join a growing B2B business where your ideas will truly make an impact? Our client is expanding their marketing team in January and is seeking a multiskilled marketer to support across campaigns, content, and digital activity as they continue to scale. You will be joining a supportive and collaborative team of four, working across a wide range of exciting projects including a brand-new website launch, regular email campaigns, social media content, and event coordination. The Role: • As Marketing Executive, you will play a key role in delivering marketing activity across multiple channels, • Producing engaging marketing collateral including flyers, brochures, digital assets and social posts, • Supporting with content creation for campaigns, blogs, and product updates, • Working with internal departments to gather insights and turn them into compelling content, • Supporting the weekly email marketing schedule, • Assisting with lead-generation funnels, landing pages, and campaign optimisation, • Working closely with the website admin to update content, test new pages, and support the rollout of a brand-new B2B website Helping plan, organise, and deliver company events, • Supporting the business' involvement in regular charity and social initiatives About You: • Experience as a Marketing Executive, Marketing Coordinator, Marketing Assistant, Campaign Marketing Executive, Content Creator, Content Marketing Executive or similar multi-channel marketing role, • We're looking for someone who is creative, proactive, and keen to get stuck into all areas of marketing. You'll thrive in a role where every day is different and where the team values versatility., • Strong content creation and design skills (Adobe CC, Canva or similar), • Experience with email marketing platforms, • An eye for detail, strong organisation, and the ability to manage multiple projects, • A collaborative approach and willingness to support across all marketing functions By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.

DTP Typesetter- Temp Location: Fully remote Hourly rate: £17.95p/h Hours: 9am to 5.30pm A global EdTech leader is looking for an experienced DTP Typesetter to support its Admissions Testing (AT) team, which develops 11+ selection tests for over 200 schools across the UK. You'll be responsible for producing accurate, accessible and high-quality print layouts for test papers and supporting materials, working closely with editors and internal stakeholders. This role will report to the Head of Admissions Testing and the Editorial Manager. What You'll Do · Typeset test booklets and supporting documents in Adobe InDesign. · Apply strong typography and layout principles. · Work with editors to meet project specifications and deadlines. · Ensure consistency with brand and style guidelines. · Prepare files for pre-press and print production. · Manage multiple projects and solve layout issues effectively. · Ensure all outputs meet accessibility standards. What We're Looking For · Proven experience in desktop publishing/typesetting. · Advanced Adobe InDesign skills; confident with Illustrator. · Excellent accuracy and eye for detail. · Strong understanding of typography, layout and pre-press processes. · Knowledge of accessibility standards, proofing tools, and experience in an educational environment....

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