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ABOUT THE ROLE As a Bank Hospitality Host at a Barchester care home, you'll help to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve. We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Bank Hospitality Host, you'll have an important part to play in making sure that happens. In particular, you'll provide a friendly, engaging and helpful service in our dining room and bar areas. It's a fulfilling role that will give you a real opportunity to enhance the lives of all our residents. ABOUT YOU You don't need any particular qualifications to join us as a Bank Hospitality Host, but experience in a similar setting would be ideal. Personable and caring, you'll take a genuine interest in our residents, engaging with them and their families on a regular basis. If that sounds like you, we'll give you every opportunity to develop your skills further with courses that are designed to give you confidence in all aspects of your role. Because you might be serving alcohol, you'll need to be over the age of 18. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Job Title: Head of Partnerships & Programs Role Type: Full Time, Permanent Location: Kingston Upon Thames Start Date: March / April The role in a nutshell: This role exists to build scalable, repeatable, commercial partner-led growth for Tru. As Head of Partnerships & Programs, you will own Tru’s Partnerships, Affinity & Affiliates channel as a full commercial growth engine with clear revenue accountability, forecasting and performance ownership. This is not a marketing role. It is a senior commercial leadership role, responsible for designing, scaling and optimising a partner-led distribution channel that sits alongside Direct and Trade as one of Tru’s core revenue pillars. You will define who Tru partners with, how those partnerships are structured, how they perform commercially, and how the channel scales over time. Why Join Tru? TruTravels exists to create experiences that go beyond the ordinary, for our travellers and for the people who build the brand behind the scenes. We’re a fast-moving, purpose-led company that believes work should be meaningful, collaborative, and challenging in the right ways. We care deeply about the experiences we create, the people we work with, and the impact we have on the world around us. At Tru, you’ll find real ownership, room to grow, and the opportunity to be part of something that’s constantly evolving. We encourage curiosity, back people to take responsibility, and support each other to raise the bar without losing the sense of fun and connection that makes this place special. If you’re looking for a place where you can do work that matters, be part of a genuine community, and help build something that doesn’t settle for ordinary, you’ll feel right at home. What success looks like Success in this role means Partnerships becomes a predictable, scalable and material revenue channel for Tru. You will have: • A clear partner strategy and prioritisation framework, • A diversified portfolio of high-performing partners, • Accurate Sales Production forecasting and revenue visibility, • Strong commercial deal structures, • A team and operating model that can scale Key responsibilities Channel ownership & commercial accountability You own the full commercial performance of the Partnerships, Affinity & Affiliates channels. This includes: • Overall revenue and growth targets for the channel, • SP forecasting and revenue planning, • Channel-level performance tracking and reporting, • Identifying growth opportunities and revenue gaps, • Ensuring Partnerships is treated as a core commercial pillar, • You are accountable for building a partner channel that performs. Affinity, creator & affiliate programmes You own the structure and performance of all partner programmes. This includes: • Designing and scaling affinity partnerships, • Owning creator-led growth initiatives, • Building and optimising affiliate programmes, • Developing repeatable partnership models, • Ensuring partner programmes are commercially viable and scalable, • You turn partnerships into a system, not one-off launches. Partner strategy & prioritisation You define who Tru partners with and why. This includes: • Setting the overall partner strategy, • Prioritising creators, brands, communities and platforms, • Deciding which partnerships are strategic vs tactical, • Aligning partner strategy to Tru’s long-term brand and growth goals, • Ensuring partnerships support Tru’s evolution into a lifestyle brand, • You decide where Tru invests its partnership energy. Commercial terms & deal leadership You own the commercial shape of partnerships. This includes: • Leading commercial negotiations, • Setting deal structures and revenue models, • Agreeing volume expectations and targets, • Ensuring partnerships are profitable and scalable, • Protecting Tru’s commercial interests, • You close and shape the deals that define the channel. Launch calendars & pipeline control You own the channel pipeline and launch cadence. This includes: • Maintaining a clear partner pipeline, • Owning launch calendars and phasing, • Aligning launches with capacity and strategy, • Ensuring the right partners go live at the right time, • Providing visibility across the business on what’s launching and when, • You control the flow of partner activity. Partner performance & portfolio management You own partner-level performance and optimisation. This includes: • Running partner performance reviews, • Identifying underperforming or misaligned partners, • Doubling down on high-performing partnerships, • Managing churn and partner exits, • Building long-term, mutually valuable relationships, • You manage a commercial portfolio, not a list of partners. Team leadership & structure You build and lead the Partnerships & Programs team. This includes: • Managing the Partnerships & Affinity Manager, • Managing the Partnerships Growth & New Business Manager, • Setting clear ownership and accountability, • Developing commercial capability within the team, • Designing a structure that can scale globally, • You build a high-performing commercial unit. Who this role is perfect for This role is ideal for someone who: • Thinks in channels, not campaigns, • Has owned revenue before, • Is commercially and strategically strong, • Enjoys deal-making and negotiation, • Can build systems, not just relationships, • Wants real ownership of a growth engine You might come from: • Partnerships leadership, • Commercial or business development leadership, • Platform or ecosystem roles, • Channel sales or marketplace businesses, • Travel, media, digital or community-led brands Why this role matters at Tru Tru is building more than a tour operator, we’re building a lifestyle brand, community and global distribution platform. Partnerships are how Tru: • Reaches new audiences at scale, • Builds cultural relevance, • Creates diversified revenue streams, • Reduces reliance on traditional marketing, • This role exists to turn Partnerships into a core commercial pillar of the business, not a support function., • You won’t just manage partnerships. You’ll own one of Tru’s most important growth engines for the next decade. We’re All About Diversity, Inclusion, Belonging and Fair Opportunity: We are committed to building a team that reflects the diverse communities we serve. We believe that a wide range of perspectives, backgrounds and experiences makes us stronger and drives innovation. We actively encourage applications from candidates of all backgrounds. We are dedicated to fostering an environment where everyone feels respected, valued and empowered to thrive. If you are excited about this role but your experience doesn’t align perfectly with every qualification and experience listed, we encourage you to apply anyway. How to Apply: Click apply and attach your CV. If you haven’t heard from us within 3 weeks, please consider your application unsuccessful this time around, but we appreciate you putting yourself forward.

Cocktail Bartender - London We will be holding interviews in our Hammersmith Branch. We are recruiting for the following sites: Hammersmith Camden Brixton Walthamstow Turtle Bay is all about introducing you to that carefree, island way of life—a Caribbean kitchen and beach bar where food, drinks, and music flow effortlessly from morning until night. Everyone’s invited. Our team can sense if you need coffee, a cocktail, a cold beer, or a plate of cutters bursting with flavour. Our people serve up the magic and warmth of the Caribbean every day, ensuring everyone feels relaxed and welcome. We create genuine connections and put people at ease, welcoming guests with our natural hosting skills and unpretentious atmosphere. We bring people together. Strangers become friends, and guests return again and again because of the familiar faces and friendly service that make Turtle Bay special. From brunch to sundowners, we’re here to create unforgettable moments. Our Purpose? To naturally and intuitively host, create genuine connections, and make everyone feel welcome, comfortable, and immersed in our carefree island way of life. Our DNA: The way we do things: Be open and listen intently Do the right thing Recognise differences and celebrate individuality Enjoy what we do and have fun Exceptional hospitality Bartender at Turtle Bay For over a decade, our bartenders have been curating a menu designed to lift spirits and bring joy, no matter the hour. From cocktails that capture the vibrant flavours and flair of the Caribbean to a specialty rum collection unique to us, we pride ourselves on serving more than just drinks—we serve experiences. As Bartender at Turtle Bay, you are the heart of our bar and a champion of our unique hospitality. You will create an atmosphere where everyone feels welcome, relaxed, and uplifted – like the easygoing feel of a Caribbean beach bar. A place where friendly smiles and great conversations flow as easily as drinks. It's about fostering connection, inspiring togetherness, and celebrating life's shared moments with warmth and joy. Your vibe will set the tone for our culture, ensuring every guest is warmly welcomed and looked after and comes back time and time again. What does Great look like? Live the Turtle Bay DNA : Embody and demonstrate Turtle Bay's vibrant culture and values, creating a warm and relaxed atmosphere to welcome in guests. Menu Excellence – Display expert knowledge of Turtle Bay’s cocktail and rum collection, confidently recommending drinks and sharing the stories and inspirations behind each creation to make each experience unique and memorable. Create Memorable Guest Experiences - Make genuine connections through personalised greetings, warm hospitality, and thoughtful touches. Make every guest feel valued and leave lasting impressions that inspire guests to return again and again. Deliver Exceptional Hospitality - Approach every interaction with a “yes to the guest” mindset. Go the extra mile with enthusiasm and attentiveness, taking time to understand and anticipate each guest’s needs, ensuring they feel truly cared for and special. Quality and Caribbean Flair • Bring the Turtle Bay brand to life with pride by crafting each drink with passion, creativity, and care. Celebrate the Caribbean inspiration behind the menu while consistently delivering exceptional quality and upholding the highest standards in every aspect of the guest experience. Work together as one team – work seamlessly with the entire team, from fellow bartenders, to hosts, servers and chefs, creating a smooth and consistent experience for every guest. Embrace diversity and inclusivity, showing sensitivity and respect for everyone’s needs while fostering a supportive and united culture. You will improve your understanding of your role through training, tailored courses, and a structured sign-off process, ensuring you have all the tools and knowledge you need. Let’s bring the spirit of the Caribbean to life—together.

Turtle Bay – Assistant Manager Hourly Paid Role We’re on the lookout for a warm, hands-on, and guest-focused Assistant Manager to join our team at Turtle Bay. We will be holding interviews in our Hammersmith Branch. We are recruiting for the following sites: Hammersmith Camden Who We Are Turtle Bay is all about introducing you to that carefree, island way of life. A Caribbean kitchen and beach bar where the food, drinks and music flow from morning 'til night. Everyone invited. Our team can tell if you need coffee, cocktail, cold beer or plate of cutters full of flavour. And our people serve up the magic and warmth of the Caribbean every day, so that everyone feels relaxed and welcome here. We’re here to create genuine connections and put people at ease. By welcoming guests with our natural hosting skills and unpretentious atmosphere. We bring people together. Strangers become friends and the bartender knows you by name. Were lunch drifts into sundowners. What We’re All About We live by the spirit of One Love – a universal love and acceptance of all people. At Turtle Bay, we celebrate individuality, recognise differences and make it easy for people to be themselves. We take inspiration from the Caribbean culture – the music, the food, the drink, and of course those chilled out vibes. Our Rewards Great pay, Tronc, and excellent rewards Various team events and team rewards Progression with excellent training and opportunities, both professionally and personally, with our mentorship programs Enhanced family leave pay 50% discount at our restaurant for you and up to 6 friends Access to Help @ Hand app – offering remote GP services, prescriptions, mental health support and physiotherapy support for you and your family Wellbeing is a focus for us with our Mental Health First Aid training and 24-hour Employee Assistance Program Loyalty bonuses Referral bonus schemes – giving you the opportunity to earn up to £1,000 for successful referrals About the Role As an Assistant Manager at Turtle Bay, you bring positive energy, support your leaders, and help make each shift run like clockwork. You're right at the heart of the action – leading the floor, coaching team members, and creating those feel-good vibes that keep our guests coming back. You’re someone who leads by example – always friendly, calm under pressure, and focused on giving exceptional service. You’ll support the management team with everything from running great shifts and hitting business targets to training new starters and making sure every guest feels welcomed, relaxed, and looked after. This is the ideal role for someone looking to step up and grow into a future leader. We’ll give you the support and tools you need to develop your confidence, sharpen your management skills and become a key part of your restaurant’s success story. At Turtle Bay, we’re committed to creating a workplace where everyone feels respected, valued and supported. Join us in our mission to champion equality, inclusion and wellbeing, and be part of a vibrant, diverse team that genuinely loves what they do. Next Steps… Hit the apply button, upload your CV and answer a couple of quick questions. One of our friendly Talent Acquisition Team will be in touch with you soon.

Chef De Partie - London We will be holding interviews in our Hammersmith Branch. We are recruiting for the following sites: Brixton Walthamstow Turtle Bay is all about introducing you to that carefree, island way of life—a Caribbean kitchen and beach bar where food, drinks, and music flow effortlessly from morning until night. Everyone’s invited. Our team can sense if you need coffee, a cocktail, a cold beer, or a plate of cutters bursting with flavour. Our people serve up the magic and warmth of the Caribbean every day, ensuring everyone feels relaxed and welcome. We create genuine connections and put people at ease, welcoming guests with our natural hosting skills and unpretentious atmosphere. We bring people together. Strangers become friends, and guests return again and again because of the familiar faces and friendly service that make Turtle Bay special. From brunch to sundowners, we’re here to create unforgettable moments. Our Purpose? To naturally and intuitively host, create genuine connections, and make everyone feel welcome, comfortable, and immersed in our carefree island way of life. Our DNA: The Way We Do Things: Be open and listen intently. Do the right thing. Recognise differences and celebrate individuality. Enjoy what we do and have fun. Deliver exceptional hospitality. Chef de Partie at Turtle Bay For over a decade, our chefs at Turtle Bay have been creating dishes that bring the vibrant, flavourful soul of the Caribbean to every plate. Using fresh ingredients and bold, exciting spices, we are committed to serving more than just food – we serve experiences. As Chef de Partie, you are at the heart of the kitchen, bringing passion, precision, and flair to every dish. You will help create an environment where the spirit of the Caribbean comes alive through food, ensuring that every plate is not only a treat for the taste buds but a celebration of island life. It’s about delivering exceptional food with the highest standards of quality, presentation, and care. You will ensure that every guest enjoys an unforgettable culinary experience, while maintaining the smooth and efficient flow of the kitchen. What Does Great Look Like? Live the Turtle Bay DNA: Embody and demonstrate Turtle Bay's vibrant culture and values through your cooking, creating a warm and welcoming atmosphere where every dish is crafted with care and pride. Menu Excellence: Display expert knowledge of Turtle Bay’s menu, confidently preparing each dish with attention to detail. Ensure every meal is authentic to the Caribbean inspiration behind it, and follow ingredient, preparation, and presentation specifications to ensure consistency across every plate. Create Memorable Guest Experiences and Deliver Exceptional Food Quality: Every dish is an opportunity to impress. Approach each dish with a commitment to excellence, perfectly balancing flavours, textures, and presentation. Use fresh, well-prepared ingredients to ensure every dish meets the highest quality standards and makes each guest feel special. Health and Safety Compliance: Maintain a clean, safe, and hygienic kitchen environment at all times. Follow food safety practices including proper storage, temperature control, and allergen management, while ensuring hygiene standards are met and your station stays organised. Work Together as One Team: Work seamlessly with your fellow chefs, kitchen and front-of-house team, ensuring smooth operations and an exceptional guest experience. Communicate effectively to ensure the kitchen runs smoothly and guests’ expectations are always met. Embrace and celebrate diversity, showing respect for everyone’s needs while fostering a supportive, inclusive and united culture. You’ll have the opportunity to develop your skills and grow with us through tailored training and structured progression paths, ensuring you have the tools to succeed and thrive. Let’s bring the spirit of the Caribbean to life—together.