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Assurance manager jobs in Reino Unido

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  • Group General Manager
    Group General Manager
    hace 15 días
    £42000–£52000 anual
    Jornada completa
    London

    About Us: Crudo Restaurants and Tiny Wine Bar are a growing group of London venues built on fresh food, quality drinks, and Latin American hospitality. We operate three distinct sites — Crudo Covent Garden, Crudo Shoreditch, and Tiny Wine Bar in Fitzrovia. Each location has its own personality: Covent Garden is fast-paced and refined, Shoreditch is our smallest site serving quick weekday lunches and relaxed evening diners, and Tiny Wine Bar focuses on small-producer wines and Latin American-inspired tapas in an intimate setting. Job Description: As the Group General Manager at Crudo, you are responsible for the overall performance and success of our three London sites. You will oversee day-to-day operations, ensuring that each site runs efficiently, maintains high standards, and delivers exceptional guest experiences. Acting as the key link between site managers and the directors, you will take ownership of financial performance, staff management, and operational excellence across the group. This is a hands-on role, where you will be present during peak services each week at all sites, leading by example and supporting your teams while also focusing on the bigger picture of profitability, standards, and growth. Responsibilities: Staff Management • Lead and mentor Assistant Managers, Supervisors, and Head Waiters across the group., • Support recruitment, onboarding, training, and performance management., • Ensure smooth and consistent daily operations across all venues., • Develop and implement group-wide strategies to increase sales and profitability., • Oversee financial operations across all sites, including P&L management, payroll, supplier payments, and cost control., • Maintain high standards of food, drinks, and service in every location., • Ensure every site consistently delivers exceptional guest experiences., • Work closely with the directors and Head of Customer Experience to deliver local and group-wide promotions., • Ensure all sites comply with health & safety, hygiene, licensing, and company policies. Key Responsibilities Highlighted: Progression to Group Operations Manager: To progress to Group Operations Manager, the Group GM should demonstrate the ability to scale their leadership beyond daily operations and take on a more strategic, growth-oriented role. This includes designing and implementing group-wide systems, driving innovation in customer experience, and contributing directly to expansion projects. Success in this role will position them as the operational lead for the company’s future development.

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  • Trainee dental nurse
    Trainee dental nurse
    hace 4 días
    £14–£15 por hora
    Jornada completa
    London

    Join a practice that’s revolutionising smiles and lives. If you are passionate about dental care, whether you're just starting or already enrolled in a dental nursing course, this role in our dynamic team is perfect for you. About the Practice We prioritise exceptional dental care with cutting-edge equipment and techniques. Our team is dedicated to making patients feel confident and supported from their first step through our doors. About You • Right to work in the UK (valid National Insurance required), • Enrolled or planning to enrol in a GDC-approved Dental Nurse course, • Hepatitis B immunisations (in process or completed), • Enhanced DBS check necessary (or willing to attain), • Friendly and calm demeanor, • Ready to engage in both clinical and administrative tasks, • Interested in aesthetics and cosmetic dentistry (preferred) Key Responsibilities • Assist dentists during procedures, • Adhere to infection control protocols, • Manage clinical equipment and stock, • Update and maintain accurate patient records, • Support reception and admin duties when needed, • Engage with patients for a positive experience Benefits • Continuous training and CPD opportunities, • Recognition for excellence, • Health and wellbeing support, • Up to 30 days annual leave plus bank holidays, • Discounts on food, fitness, and retail, • Life assurance cover, • A supportive, inclusive work environment If you’re enthusiastic about transforming dental experiences and patient confidence, we’d love to welcome you to our team. Apply now to begin a rewarding career in dental healthcare.

    ¡Incorporación inmediata!
    Sin experiencia
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  • Head Sommelier
    Head Sommelier
    hace 4 días
    £48500 anual
    Jornada completa
    Mayfair, London

    RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We are seeking an exceptional Head Sommelier to steward and elevate our wine department to the highest level. This role demands an individual of exceptional taste, authority, and vision—someone capable of refining a distinguished wine list while shaping its future direction. You will have ownership of the department, rigorous cellar stewardship, and the cultivation of a polished sommelier team dedicated to delivering seamless, intuitive, and discreetly exceptional service, with the opportunity to earn up to £70,000 p/a! Why work with us as a Head Sommelier? • Salary of up to £48,500 per annum + discretionary service charge, • 28 days holiday per year (including bank holidays), • Birthday day off, • Discounted gym membership with GymFlex, • Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist, • Private medical insurance with BUPA, • Private dental insurance with BUPA, • Workplace nursery scheme, • Cycle to Work Scheme, • Employee Assistance Programme – Hospitality Action, • Access to a company doctor, • Eyecare & specs vouchers, • In-house industry training, • Sponsored social events, • Recommend a friend bonus of £1,000, • Staff Accommodation (subject to availability), • Online retail discounts, • Free English Classes, • Freshly prepared meals whilst on duty, • And more! Working Hours: • 5 day working week between Monday – Saturday on a rota basis (seven shifts a week)., • Shifts will include evenings, flexibility is essential, • Bank Holidays and the Christmas period off – our venues are closed. What you will do: What We Are Looking For? • A minimum of 2+ years of experience as a Head/Senior Sommelier in a high-calibre fine dining or luxury hotel environment., • WSET Level 3 or 4 (Diploma) or CMS Certified/Advanced Sommelier preferred., • Expertise of Old and New World wines; experience with [Sake/specific regional focus if applicable] is a bonus., • A composed and charismatic leader, distinguished by exceptional communication, assured initiative, and a calm, professional presence under pressure.

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  • Sales Associate / Fit Specialist
    Sales Associate / Fit Specialist
    hace 5 días
    £12.5–£13.5 por hora
    Jornada completa
    London

    Want to join a close-knit, supportive team and to be a part of our mission to banish the dread of bra shopping once and for all, by supporting women from their very foundations? We're looking for a motivated and caring individual seeking a hands-on role, focused on forging customer relationships that drive footfall, online traffic, brand awareness and revenue for the business. As Sales Associate / Fit Specialist ( or ‘Pant Patroller’ ) you will be the gateway to our brand, and can expect varied responsibilities, in-depth bra fitting training and a founder-led, independent business driven by our passion for the mission. MAIN DUTIES & RESPONSIBILITIES • Bra fitting / Customer service – You will offer product advice and bra fitting services to customers of The Pantry Underwear and Bridalwear, across specialist sectors including bridal underwear solutions, maternity, and post-surgery., • Virtual bra fitting – You will conduct secure online fittings with customers, utilising the skills and product knowledge you have learned during in-store fittings to spread our mission far and wide., • Customer relationship management – You will nurture customer relationships to drive repeat business and advocacy, promoting The Pantry Underwear’s loyalty programme, encouraging up-sells, and sales development pathways (for example, from pregnancy through to post-nursing / maternity. You’ll also be trained in digital customer service using our Klaviyo CSM., • Events support ( on-site and off-site ) – You will support the organisation of on and off-site customer events ( including events such as life drawing, wine tastings and private ‘Pant Parties’ ) liaising with external partners, assisting with budgeting and procurement, agenda management and promotion., • Visual merchandising – You will ensure that products are always displayed to their best advantage in stores and, re-stocked regularly, as well as aesthetically maintained to the highest standards., • Product range development – You will gather relevant customer feedback and relay this back to management to inform future buying., • Inventory management – You will assist with the administration of our point of sale and online sales channels, as appropriate, maintaining a good awareness of stock gaps and size availability across styles, as well as movement of stock between our two stores, and will assist with regular stock checks., • Site maintenance - You will ensure that the workplace is kept clean and tidy, with regular cleaning responsibilities shared between the team. WE'RE LOOKING FOR SOMEONE WHO... • Is positive, well-mannered, and motivated to help people and transform the often negative associations of the bra wearing community with finding a bra., • Has the ability to organise and prioritise their workflow, ensuring the customer is at the forefront but that operational standards are maintained., • Thrives in a detail-orientated and customer-centric environment, with the ability to multi-task., • Is flexible and adaptable to changing priorities., • Ideally has experience with Shopify, Google Sheets / Excel ( or is willing to learn ). Experience with design packages including Adobe Creative Suite / Canva is a welcome bonus. RECRUITMENT SPECIFICS Our main objective from a recruitment perspective is to forge careers for those who choose to join us. It’s a busy working environment, where self-motivated individuals will thrive. This is a full-time, permanent position - we do not hire temporary staff, outside of freelancers - working an average of 38 hours per week across 5 days, which will include weekend shifts. We’re looking for someone who’s able to join us as soon as possible, to be based in our Islington Square store. There is also the likelihood of occasional travel to additional sites (including our Saffron Walden store ), travel to which will be funded by the company. All employees are entitled to a company pension and paid holidays. Salary is dependent on experience in relation to this specific role. HOW TO APPLY If you’re excited by the prospect of joining our team, please send your CV and a cover letter, stating why you feel you’d be a great fit for the role, and what attracts you to work for The Pantry Underwear in particular. Whilst we hugely appreciate the time taken by everyone who applies to work with us, unfortunately, based on limited resources, we cannot reply to every individual application. However please be assured that we do read and carefully consider every application that we receive.

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  • Account Administrator
    Account Administrator
    hace 16 días
    £29000–£32000 anual
    Jornada completa
    London

    The Account Administrator is an important role within the servicing and collections team. You must have excellent customer service skills to deal with the servicing of mortgages from the point of completion to redemption. Dealing with customers experiencing payment difficulties in the early arrears stage and providing responses to servicing queries. The Account Administrator will work closely with the Collections Team Leader to ensure that accounts are being managed in accordance with our Collections Policy. Key Responsibilities: • Delivering accurate and timely processing of mortgage administration activities, such as redemption requests and setting up of direct debit instructions, • Contacting customers daily regarding unpaid direct debits, • Regular communication with customers with low arrears, • Discussing and negotiating options, e.g. arrangements and forbearance options, within mandate, • Monitoring arrangements to ensure they are complied with, • Signposting customers for free and independent debt advice, • Dealing with new loan completions, • Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale Essential Skills: • Current experience in a servicing or collections role is preferential, • Experience in dealing with customers in financial difficulties, including vulnerable customers, • The ability to relate to customers and communicate pertinent information in a cohesive and professional manner, • Excellent interpersonal and communication skills, • Excellent organisational and prioritisation skills, • Excellent attention to detail, • Ability to work to tight timeframes, • Strong verbal and written communication skills, • An understanding of consumer duty, • An understanding of regulatory requirements and the impact these have on the business, • Strong team player Key Measures: • Maintaining a low level of loans in arrears, • Accuracy in correspondence, • Attention to detail, • Good feedback internally and externally Benefits: • 22 days holiday per year + an extra day for your birthday + bank holidays, • Life Assurance, • Pension

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  • Customer Service Manager
    Customer Service Manager
    hace 2 meses
    £31000–£35000 anual
    Jornada completa
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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