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Who we are and what we do About Hachette UK Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity. We're made up of 11 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business. Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder & Stoughton; Headline; Quercus; Octopus, and Bookouture. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools. Hachette UK is part of Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland. It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries. What you'll be doing Key Responsibilities • Provide outstanding customer service to all customers and ensure they receive an amazing experience in every contact with the IT Service Desk., • Deal with inbound calls and emails from customers with technical issues and requests in a timely manner, capturing detailed information into the IT Service Management tool for each call., • Ensure that tickets are logged, prioritised and categorised correctly., • Provide regular updates to customers and ensure ongoing communication is maintained throughout the life of the call, setting expectations appropriately at each communication point and ensuring that calls are only set to 'resolved' on confirmation from the customer., • Manage personal workload, ensuring that all tickets are updated regularly., • Work well with other team members and other teams as required., • Incident Management: Manage and resolve incidents and service requests in a timely manner, ensuring adherence to SLAs., • Problem Resolution: Diagnose and resolve complex technical issues, escalating to third-line support or external vendors when necessary., • Technical Support: Provide second-line support for all IT-related issues, including hardware, software, and network troubleshooting. Perform system builds/re-builds, software installation, upgrades and patch management on PCs, laptops and peripherals as required., • User Onboarding: Facilitate the onboarding process for new users, including configuring devices, and providing initial training., • User Support: Assist end-users with technical queries and provide guidance on best practices for using IT systems and applications. Provide outstanding customer service to all customers and ensure they receive an amazing experience in every contact with the IT Service Desk. Provide regular updates to customers and ensure ongoing communication is maintained throughout the life of the call, setting expectations appropriately at each communication point and ensuring that calls are only set to 'resolved' on confirmation from the customer., • System Maintenance: Perform regular maintenance and updates on IT systems, ensuring optimal performance and security., • Documentation: Maintain accurate and up-to-date documentation of incidents, resolutions, and IT procedures., • Collaboration: Work closely with Team Leads and other IT team members and departments to ensure seamless IT operations and support., • Subject Matter Expert: Provide support to junior staff and end-users to enhance their technical skills and knowledge., • Continuous Improvement: Identify opportunities for process improvements and contribute to the development of IT policies and procedures., • Meeting Room Checks: Conduct regular checks and maintenance of meeting room equipment to ensure functionality and readiness for use., • Conduct site visits to National Offices as and when required. Who we are looking for For our ideal candidate, we are seeking: Skills/Knowledge: • Customer Focus: Excellent customer service skills with a strong focus on delivering a positive user experience. with the ability to deliver first call resolution to non-office-based customers. Perform triage with limited knowledge of the Customer's environment. The ability to perform triage on a Windows laptop and Mac laptop to the required level., • Communication: Strong written and verbal communication skills, both face-to-face and over the telephone. Clear and concise telephone communication is essential., • Attention to Detail: Keen focus on accuracy and thoroughness in all tasks., • Technical Skills: Proficient in troubleshooting and administration of laptops, desktops, tablets, smartphones, printers, Microsoft Windows (Windows 10 /11), MAC OS, Microsoft Intune and Microsoft Office., • Microsoft Office 365: Familiarity with the Office 365 suite, including Teams, SharePoint, OneDrive, Threat Management, and Power Automate., • Adobe Creative Cloud: Knowledge of Adobe Creative Cloud applications and fonts., • Networking: Basic understanding of networking, particularly Local Area Networks (LAN), DNS, and DHCP., • Self-Motivation: Ability to work independently and as part of a team, demonstrating strong problem-solving and analytical skills., • Time Management: Excellent personal time-management and prioritisation skills., • Customer Service: Experience in customer service with a basic understanding of ITIL principles., • Travel to other Hachette sites as and when required., • Positive, flexible and with a can-do attitude at all times., • Proven experience with 1st and 2nd Line Service Desk Engineer or similar role., • Strong knowledge of IT systems, hardware, software, and networking., • Excellent problem-solving and troubleshooting skills., • Ability to work independently and as part of a team., • Strong communication and interpersonal skills., • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) are a plus. What we offer Our staff are our greatest asset, and our benefits reflect this: • 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays), • Private medical insurance, • Dental insurance, • Generous pension schemes, • Rent deposit loans, • 2 community days per year, • Summer hours (finishing at 1pm on Fridays during the summer months), • Retail discounts through Hachette rewards, • Cycle to Work scheme, • Eye care vouchers, • Wide-ranging training library, • Development programmes (including mentoring), • Up to 70% off book purchases, • A charity bookshelf, • 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks, • Season ticket loans Our commitment Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know. The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit

Hybrid - (Negotiable) minimum 3 days per fortnight, ideal 3 days per week.At Vivedia, we live and breathe AV technology.Were deeply passionate about designing and integrating the best, most reliable technology for our customers.To further improve our process and customer experience, were currently s

As one of our Senior (Advanced) Engineers, you will support our team of expert installation and service engineers. You will work with our Engineering Management team, Chief Engineer and Project Managers to ensure all projects are delivered to the highest technical standards, on time and within budge

Monday to Friday - 40hrs per week.As one of our Senior (Advanced) Engineers, you will support our team of expert installation and service engineers.You will be responsible for ensuring adherence to our high standards of engineering work, mentoring and coaching the team to support our drive f.

As an AV Project Manager, you'll lead the delivery of best-in-class Audio Visual systems to our nationwide network of customers.You'll collaborate with various internal and external stakeholders to ensure projects are delivered on time and within budget.This role with primarily focus on new build or

Reporting to the Audio Visual Operations Manager, you'll collaborate with various internal and external stakeholders to ensure projects are delivered on time and within budget. We are Vivedia, the UKs market leader in audio visual services for once in a lifetime ev. As an?AV Project Manager, you'll

🎯 AV (Audio Visual) Project Manager 📍 Sheffield | Hybrid | 🕒 Full-time | 💼 Permanent Join a leader in the AV industry responsible for creating the best and most reliable experiences. You'll have the opportunity to deliver AV systems to customers across the UK, playing a vital part in some of life's most important moments. 💰 What's in it for you? • Salary: Up to £50,000 per annum, • Benefits: 1 day in office required per week, 25 days paid annual leave + bank holiday, company pension and more! 🔧 What You’ll Be Doing • Lead delivery of AV systems for new builds and refurbishments, • Manage project timelines, budgets, and site challenges, • Coordinate with engineers, suppliers, and clients, • Own handover, training, and ongoing client satisfaction, • Ensure top-quality outcomes — right first time, every time 📌 What You’ll Need • Proven experience in AV project management, • Strong knowledge of AV tech (Video, DSP, Lighting, Control Systems), • Familiarity with AVIXA standards (CTS certs a plus), • Confident with budgeting, site visits, and stakeholder comms, • Skilled in problem-solving, organisation, and clear communication, • Full UK driving licence

Senior AV Engineer Sheffield Up to £36,000 Your new role As one of our Senior Engineers, you will support our team of expert installation and service engineers. You will be responsible for ensuring adherence to our high standards of engineering work, mentoring and coaching the team to support our drive for continued improvement and excellence in AV integration. You will work with our Engineering Management team, Chief Engineer and Project Managers to ensure all projects are delivered to the highest technical standards, on time and within budget. We are determined to build the best engineering team in the business, and you are a vital part of that. We will provide you with the tools, training and environment to thrive, and we will empower you to 'own the problem' and trust you to make the best decisions to support our customers to help grow our business. Responsibilities Help us grow and improve our engineering team, fostering a culture of technical excellence and innovation. Oversee the offsite prefabrication, and installation of AV systems into our customer sites. Ensure compliance with industry standards and health and safety regulations. Assist with the development and implementation engineering best practices, processes, and documentation. Mentor junior engineers and support professional development within the team. Keep up to date with emerging AV technologies and trends, recommending strategic technical improvements and supporting our Hardware and Software development teams. Troubleshoot complex technical issues and provide expert-level support when needed. Lead the onsite installation team to deliver our bespoke AV installations anywhere in the UK. Deliver great customer service and strive for 'right first time' engineering. Position yourself as an SME in one of our core technologies. Experience needed Extensive experience in the Audio-Visual industry, with a strong background in AV systems design, integration, and engineering leadership. Proven track record of managing installation teams, working hands on from 1st fix to commissioning. Deep understanding of AV technologies including Video distribution, Networking, control systems (e.g., Crestron, Extron), audio processing, projection, and display systems. Strong team management and organisational skills. Excellent problem-solving abilities and attention to detail. Effective communication skills with both technical and non-technical stakeholders. Ability to manage multiple projects simultaneously and work under pressure. Willing to travel UK wide to install systems (including overnight stays) & weekend and OOH when required. We won't ask for more than 6 weekends per year. Desirable Qualifications: Degree or equivalent qualification in Engineering, AV Technology, or a related field. Industry certifications (e.g., CTS, CTS-D, CTS-I). Experience with AutoCAD or similar AV design tools Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

Looking for a flexible, remote role so you can work from anywhere in the world?.Do you have access to a good Wi-Fi connection and a laptop/desktop with webcam and audio?.Still reading? Great! Then we would like to get to know you!.As a Remote Interpreter, you will be responsible for facilitating com

Do you love entertainment, media, and technology? The Amazon Music legal team is looking for an Associate Corporate Counsel to join us in London to help support our growing UK and EU music business. Amazon Music is an immersive audio entertainment service that connects fans, artists, and creators th

The successful Legal Assistant / Legal Secretary will provide integral administrative support to the Head of Department and fee earners within the Clinical Negligence team. Performing audio typing and transcribing legal documents. Discount on legal fees up to £750.

Online Data Analysts for a project aimed at improving the content and quality of digital maps, which are used by millions of users globally. Be part of an online community. Our AI Community works in our proprietary AI training platform handling all data types (text, images, audio, video and geo) acr

To maintain contributions to the SYP intranet and internet sites and assist in developing new ways of presenting digital content to enhance overall digital services, including converting video and audio to web standards. To work autonomously, and with communications officers, to source content, auth

The role focuses on leading the delivery of Audio Visual systems for new builds or major refurbishments, collaborating with Engineering, Support and Design teams, and coordinating with external stakeholders to ensure on-time and on-budget project delivery. Proven Project Manager with strong Audio Vi

Looking for a flexible, remote role so you can work from anywhere in the world?.Do you have access to a good Wi-Fi connection and a laptop/desktop with webcam and audio?.Still reading? Great! Then we would like to get to know you!.As a Remote Interpreter, you will be responsible for facilitating com

Job Description Senior (Advanced) Engineer - Salary £36,000 DoE - Location - Sheffield - Working throughout the UK - Monday to Friday - 40hrs per week - Overtime - No Weekends As one of our Senior (Advanced) Engineers, you will support our team of expert installation and service engineers.You wi

Job Description Senior (Advanced) Engineer - Salary £36,000 DoE - Location - Sheffield - Working throughout the UK - Monday to Friday - 40hrs per week - Overtime - No Weekends As one of our Senior (Advanced) Engineers, you will support our team of expert installation and service engineers.You wi

Job Description Senior (Advanced) Engineer - Salary £36,000 DoE - Location - Sheffield - Working throughout the UK - Monday to Friday - 40hrs per week - Overtime - No Weekends As one of our Senior (Advanced) Engineers, you will support our team of expert installation and service engineers.You wi

We’re looking for an experienced.Client’s expert installation and service team.You’ll take ownership of complex AV projects, mentor junior engineers, and help deliver world-class bespoke AV solutions across the UK.This range is provided by Prospero Integrated.Your actual pay will be based on y

Audio and Video Equipment Manufacturing.

Job Description Senior (Advanced) Engineer - Salary £36,000 DoE - Location - Sheffield - Working throughout the UK - Monday to Friday - 40hrs per week - Overtime - No Weekends As one of our Senior (Advanced) Engineers, you will support our team of expert installation and service engineers. You w

Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc. Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpa

Work with internal teams to translate project briefs into detailed technical designs, including lighting, audio, video, rigging, and scenic elements.

Job Requirements Extensive experience in the Audio-Visual industry, with a strong background in AV systems design, integration, and engineering leadership. Crestron, Extron), audio processing, projection, and display systems.

You can register your details if you are interested in other positions - we specialise in audio visual, production events, creative, marketing, comms & advertising.

We deliver expert, impartial news, reviews, features and advice across a huge range of audio and video products, including TVs, speakers, turntables and headphones. The successful candidate will be responsible for writing in-depth reviews of hi-fi and audio products, along with features on how to us

Job Description Senior (Advanced) Engineer - Salary £36,000 DoE - Location - Sheffield - Working throughout the UK - Monday to Friday - 40hrs per week - Overtime - No Weekends As one of our Senior (Advanced) Engineers, you will support our team of expert installation and service engineers.You wi

Strong knowledge of advanced audio/video/control systems.

Technical Audio Designers work closely with the audio design and programming teams to create, implement, maintain and debug complex audio playb.

Technical Audio Designers work closely with the audio design and programming teams to create, implement, maintain and debug complex audio playback systems for our games. Work along-side audio programmers and sound designers to develop the framework of audio playback systems based on creative vision

We need you to join our XPERI Global Audio Innovation Business to help us deliver innovative audio applications and technologies on mobile, PC, and consoles. Sr Engineer - Product Team, Mobile Audio. Develop and improve audio applications and technologies for our customers.

Kitchen Assistant - Bank - Care Home - Melbourn.As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents

Audio, Entertainment & GTM Director, Commerical Marketing. Own end-to-end marketing for Global's Audio portfolio-including radio brands, DAX, podcasts, and emerging offerings such as Retail Media and data partnerships-ensuring each product is positioned to drive growth, industry relevance, and compe

Kitchen Assistant - Bank - Care Home - Denmead.As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents'

Position: Audio & Sound Specialist. Identify and describe soundscapes of audio–visual content for AI training datasets. Engineer audio for clarity, synchronization, and high-quality outputs.

Housekeeping Assistant - Care Home - Melbourn.As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assist

We are recruiting for an Audio Typist to join the Secretarial Team for up to 22. Excellent administration and audio-typing experience/qualifications are required, as well as a good understanding of general office duties.

Join our team at Thornwick Bay nestled near the historic village of Flamborough in East Yorkshire.North Marine Road, Flamborough, East Yorkshire YO15 1AU GBR.Part-Time / Seasonal - working Mondays and Fridays.Join our One Great Team here at Haven as an Accommodation Cleaner.We're looking for reliabl

We’re Bauer Media Audio, home to some of Europe’s most loved audio brands. DevOps / Site Reliability Engineer (Digital Audio). You’ll be the heartbeat behind the uptime, performance and security of our Digital Audio platform—while coaching product and engineering teams in modern DevOps pract

Maintenance Assistant - Bank - Care Home - Horndean.As a Bank Maintenance Assistant at a Barchester care home, you'll help to create the safe and attractive surroundings that will enable us to give our patients the quality care and support they deserve.It's important that our homes give the right fi

Activities Assistant - Care Home - Burwash.As an Activities Assistant at a Barchester care home, you'll deliver imaginative, fun and varied activities to ensure our residents can enjoy an environment that is motivational and fulfilling.We want to make sure each individual can pursue the interests th

Experience with AudioCodes Session Border Controllers. As an Audio Visual and Voice Sr Systems Engineer, you will be responsible for rolling out new products and improving existing platforms. Environments such as Teams MTR, Miro, Trello, Nice InContact, AppSpace, AudioCodes, eFax, etc.

Activities Assistant - Bank - Care Home - East Hoathly.As a Bank Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents.Our ethos is all about celebrating life, so you'll he

As an Audio Visual Technician at Alton Towers Resort, youll work across a wide range of exciting projects, ensuring our audio, lighting, and visual systems run flawlessly. Live audio mixing using digital desks.

Kitchen Assistant - Care Home - Fontwell.Cooking experience is essential for this role **.As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious di

We need you to join our XPERI Global Audio Innovation Business to help us deliver our innovative audio applications and technologies on mobile, PC and consoles. Sr Engineer - Product Team, Mobile Audio. The role provides a unique opportunity for the right person to guide development efforts across a

Housekeeping Assistant - Bank - Care Home - Wilton.As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a Bank Ho

XPERI Global Audio Innovation Business. A Day in XPERI as an Audio Developer:. Develop and improve audio applications and technologies that enable extraordinary customer experiences.