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Automotive sales jobs in United Kingdom

  • Switchboard Operator - Luxury Retail
    Switchboard Operator - Luxury Retail
    1 day ago
    Full-time
    London

    Join our client's prestigious automotive brand as a Switchboard Operator , where you will be the vital first point of contact for all customers connecting with Park Lane and Park Royal by telephone. This role is central to delivering a warm, professional and seamless brand experience, ensuring every caller feels valued and effortlessly guided to the right support. Previous experience in a switchboard, reception, or customer-facing role within luxury automotive, luxury retail, or premium hospitality environments is essential. This full-time role offers a 40-hour working week, Monday to Saturday , on a rota basis across Park Lane and Park Royal sites. Hours of work are between 7:45am - 20:00pm depending on day and shift. Your Time at Work You will deliver a seamless, premium experience from the first call, ensuring every customer is welcomed, understood, and expertly guided. - Provide a warm, professional greeting in line with brand standards - Handle and direct calls efficiently and accurately - Capture, log, and qualify customer enquiries and opportunities - Book Sales and Aftersales appointments using internal systems - Manage high volumes while maintaining exceptional service quality - Respond to missed calls and voicemails promptly - Share accurate information on vehicles, services, and locations - Escalate urgent or sensitive enquiries as needed - Work closely with internal teams to ensure a seamless customer journey - Maintain brand tone, professionalism, and confidentiality at all times

    No experience
    Easy apply
  • Switchboard Manager - Luxury Retail
    Switchboard Manager - Luxury Retail
    1 day ago
    Full-time
    London

    Join our client's prestigious automotive brand as a Switchboard Manager, where you will lead the centralised customer contact function across Park Lane and Park Royal. This pivotal leadership role ensures every telephone interaction reflects a professional, efficient and premium brand experience, while guiding a high-performing team to deliver exceptional service standards. Previous leadership experience within luxury automotive, luxury retail, or premium hospitality environments is essential. This full-time role offers a 40-hour working week, Monday to Saturday , on a rota basis across Park Lane and Park Royal sites. Hours of work are between 7:45am - 20:00pm depending on day and shift. Your Time at Work You will lead the delivery of a seamless, premium telephone experience, setting the standard for service, performance, and continuous improvement. - Lead, coach, and develop a high-performing Switchboard team - Manage rotas in line with demand and service expectations - Drive call quality, tone of voice, and brand standards - Oversee daily operations, ensuring service levels are consistently met - Monitor performance metrics, including response times and call handling - Implement escalation and overflow processes where required - Maintain consistent call handling standards across all sites - Review and audit interactions to support ongoing development - Resolve escalated or sensitive enquiries with professionalism - Ensure accurate lead capture and seamless handover to Sales and Aftersales - Collaborate with stakeholders to optimise customer journey and conversion - Support campaigns, peak periods, and wider business initiatives - Produce clear, insightful performance and service reports

    No experience
    Easy apply
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