Assistant Analyst, Workplace Technology Engineer
5 days ago
London
This job is with EBRD, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Requisition ID37112Office CountryUnited KingdomOffice CityLondonDivisionInformation TechnologyContract TypeRegular Contract Length Posting End Date19/10/2026 We are currently recruiting for two permanent positions. Purpose of Job The Assistant Analyst supports the implementation, maintenance and basic troubleshooting of EBRD’s platforms and software solutions. The Assistant Analyst completes assigned tasks with guidance from within the Squad. The role involves learning from others and applying basic knowledge of systems and tools. They contribute to the Squad’s work by assisting with routine coding or infrastructure tasks under supervision. Accountabilities and Responsibilities Engineering Excellence • The Assistant Analyst will bring a continuous learning mindset to enable measurable improvement of technical skills, learning from more experienced colleagues to embed and embrace best practices and coding standards., • With guidance, they take responsibility for the quality of their work and contribute to team success by seeking feedback, asking for help when needed, and participating in engineering communities of practice within and outside of the Bank. Agile Ways of Working • The Assistant Analyst supports agile ways of working by remaining open to learning, adapting, and experimenting. They follow squad processes, keep tasks and stories up to date, and provide clear updates during stand-ups, planning sessions, and retrospectives., • Work is broken down into small increments, with lessons drawn from experimentation to drive improvement. By embracing feedback and contributing to a culture of continuous improvement, they help to enhance IT services. Managing cost and budget • The Assistant Analyst uses the appropriate tools to track time and effort, helping to ensure that work is completed efficiently and in line with expectations. Quality at our core • The Assistant Analyst ensures that all deliverables meet the agreed acceptance criteria, complies with documented procedures, and strikes an appropriate balance between quality and timely delivery., • Peer reviews are sought where necessary to maintain accuracy and momentum. Secure First • The Assistant Analyst is aware of the fast-moving cyber threat landscape and understands that it is part of every team member's responsibility to take a 'secure first' mindset at every stage of the engineering or development lifecycle., • The role will be diligent in following agreed principles, practices and tooling, to ensure that EBRD systems, people and data remain safe and secure. Drives User Experience • The Assistant Analyst recognizes the importance of meeting user needs and adopts a user-centred approach in all tasks. Learning from experienced colleagues, they respond effectively to incidents, support new feature requests, and contribute to broader engineering solutions., • They communicate clearly, provide timely and helpful updates to close the loop, and, with guidance, create knowledge articles and self-service content. Through reliable and empathetic support, they help strengthen the Bank’s partnership with business teams. Specialism Workplace Technology Engineer • Provide basic troubleshooting and support for laptops, desktops, mobiles, and peripherals across Windows, macOS, iOS, and Android., • Assist with hardware repairs, upgrades, imaging, patching, and device lifecycle tasks under established standards., • Support common applications including Microsoft 365, VPN, and collaboration tools., • Log and manage tickets in ServiceNow, maintaining clear user communication and accurate documentation., • Work collaboratively with senior engineers to resolve issues and enhance service quality.., • Promote a customer-centric culture, ensuring positive user engagement and continuous improvement in service delivery. Knowledge, Skills, Experience and Qualifications Workplace Technology Engineer • Degree or equivalent practical experience in a relevant field., • Basic knowledge of end-user support, including devices, applications, AV, Microsoft 365, Windows/macOS, and mobile platforms., • Familiar with network, security, and recovery fundamentals, learning from senior colleagues as needed., • Supports accurate asset records and lifecycle tracking under guidance., • Developing problem-solving, analytical, and escalation skills., • Strong communication and interpersonal skills, engaging effectively with users and team members., • Works collaboratively in a multicultural environment with supervision., • Fluent in English; other languages beneficial., • Awareness of IT security, data protection, and compliance principles., • Certifications such as ITIL Foundation, Microsoft, or CompTIA A+ are desirable. What is it like to work at the EBRD? / About EBRD Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. The EBRD environment provides you with: • Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in., • A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively., • A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness., • An environment that places sustainability, equality and digital transformation at the heart of what we do., • A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).
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