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Role: Senior IT Support Engineer Location: Stockport Salary: £35,000-£40,000 Work pattern: 5 days a week on site Overview An established organisation is seeking a skilled Senior IT Support Engineer to lead the delivery of day-to-day IT infrastructure operations and provide a high level of technical support. This position plays a critical role in maintaining system integrity, ensuring seamless service delivery, and supporting the development of junior team members. The role combines hands-on technical responsibilities with leadership and mentorship, offering significant opportunities for career progression - technically or a management pathway. The successful candidate will also have access to an in-house development team and a culture that prioritises internal promotion. Key Responsibilities Leadership & Team Support • Provide guidance and support to junior engineers through regular mentoring, training, and development planning., • Assist with onboarding new IT staff and support team performance reviews and feedback cycles., • Lead or contribute to team meetings and participate in management-level discussions., • Deliver 2nd and 3rd line IT support and handle complex technical escalations., • Manage service desk efficiency, ensuring incidents are addressed within agreed SLAs., • Oversee cloud infrastructure and collaborate with external vendors to maintain service standards., • Plan and execute IT infrastructure projects in coordination with other business functions., • Administer and manage user accounts, security settings, and system access within Active Directory and Microsoft 365., • Ensure ongoing system stability, including backups, network performance, and cybersecurity measures., • Keep the IT asset register updated and support continual improvement of IT processes and systems. Required Skills & Experience Technical Competence • Demonstrated experience in senior-level infrastructure or 2nd/3rd line support roles., • Advanced knowledge of Microsoft 365 and Active Directory administration., • Familiarity with DNS, DHCP, Group Policy, and Windows OS., • Experience with Azure, virtual desktops, and managing servers., • Solid understanding of networking fundamentals (including switches and wireless)., • Exposure to security tools, vulnerability management, and IT compliance standards., • Track record of managing third-party IT service providers., • Experience with project delivery in IT environments., • Strong communication skills, capable of conveying technical information to non-technical users., • Organised and self-motivated, able to manage competing priorities in a fast-paced environment., • Confident team leader with effective mentoring abilities., • Analytical mindset with a focus on practical solutions., • Works well independently and thrives in collaborative team settings. Benefits • 25 days holiday per year plus bank holidays (with an additional day after 1 year’s service), • Life assurance policy, • Employee Assistance Programme and wellbeing support, • Complimentary daily breakfast, • Organised social and team-building events, • & much more If you are interested, please apply now.

Senior Architect) in Information Security, Cloud Security, or IT Infrastructure Security. Microsoft Certifications: Microsoft Certified: Cybersecurity Architect Expert, Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900), Microsoft Certified: Azure Security Engineer Associa