Technical Service Manager
2 days ago
Basingstoke
You run a commercial HVAC service department, or you're the technical lead who effectively does. You're good at it. This role gives you the one thing your current job probably doesn't: the authority to run it the way you think it should be run.\n\nIs this you?\n\nYou hold proper commercial gas qualifications - ACS commercial, not domestic-only. That's the part that matters. If you've got refrigeration and AC experience on top, that's a real plus, but the gas is what the role is built around. You've spent time in service management, technical support or operational leadership, and you're comfortable on the commercial side too: quotes, small works, mobilising new contracts.\n\nWhat you'll be doing\n\nYou'll run the service department day to day and own the technical standard across it. The engineers and the approved subcontractor list, the rotas, standby, scheduling and training. You'll make sure statutory and mandatory PPM is planned, delivered, reported and followed up - and you'll be the technical point of reference the engineers come to across service, maintenance, repairs and remedials.\n\nAlongside that there's a real commercial element. You'll produce quotations for service, repairs, remedials and small works, run small works projects from scope to completion, and mobilise new service agreements including site surveys and asset verification.\n\nThe role is office-based but not desk-bound. Expect regular time out on site, meeting clients and engineers, running audits and carrying out H&S checks where it matters.\n\nThis is effectively a new role, not a straight replacement. It's been shaped from similar roles the business has run before, which means there's room to put your own stamp on how the department runs.\n\nWhere you'll be doing it as Commercial HVAC Service Manager\n\nAn established, owner-managed commercial building services business based in north Hampshire, covering Surrey, Hampshire and the Berkshire border with some work into London. The service side runs on a core team of five or six engineers and an approved subcontractor list, across AC, commercial heating, ventilation, refrigeration and cold rooms, heat pumps and full hard FM. The office team come from technical backgrounds, not pure admin. It's the kind of place where a commercial HVAC service manager has real influence, rather than being one layer in a large structure.\n\nThis is an office-based role, so you'll need to be within reach of the Surrey, Hampshire and Berkshire border day to day.\n\nWhat you'll need\n\nStrong commercial gas qualifications (ACS commercial - domestic-only won't cover the technical authority the role needs)\n\nExperience in service management, technical support or operational leadership\n\nSolid building regs knowledge, formal H&S training including RAMS, and genuine commercial awareness\n\nFull UK driving licence\n\nWhat you'll get\n\n£60,000 - £65,000, with flex for the right person\n\nCompany car or cash allowance\n\n23 days holiday plus bank holidays, including 3 days to take at Christmas\n\nWorkplace pension\n\nA strong plus, not essential\n\nHands-on experience across commercial refrigeration and AC on top of the gas\n\nF-Gas Category 1\n\nCIBSE or Institute of Refrigeration affiliation, ISO 9001 exposure, small-works project management\n\nWhat next?\n\nIf this sounds like the right fit, send over your CV - doesn't need to be perfect. Everyone gets a response