Booking agent jobs in United Kingdom

Are you experienced working in the Leisure or Business Travel Industry? Are you fully trained on Galileo Travelport, including ticketing / reissuing? Are you based in London and looking for a flexible hybrid role? Look no further! We are working with a specialist Corporate Travel company who are looking for a Agent Product Support Executive who can support. Within this role, you will collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities. Responsibilities & Duties: • Support operational booking agents with day-to-day ticketing activities and transactions, • Assist all operational teams with reissue requests, including quoting and processing ticket reissues, • Provide day-to-day support to operational agents on all GDS processes, • Resolve any ticketing and reissue issues that arise, • Help process the booking and invoicing of NDC bookings, • Process all types of refund requests within the required timeframes, • Handle refund queries from the back office BSP team and other personnel, • Extensive travel agent experience in a trading or supporting role, • Comprehensive Travelport+ GDS experience and knowledge of all GDS ticketing scenarios, • Expertise in specialist fare types, reading fare rules, ticketing, ticket reissues and processing refunds, • Understanding of nett fare mark-ups to maximise profit, • Knowledge of GDS technical processes incl. scripting functions, • Knowledge of ADM investigation & resolution The package: • A salary of circa £38,000 (flexible for the right candidate), • Flexible hybrid working, following an initial period of training in the office, • Monday – Friday working hours, • Healthcare cash-back scheme, • Wellness/EAP programme, • Employee discounts, • Enhanced employer pension contributions, • Service-based holiday entitlement Interested? Click APPLY or contact

New Vacancy available for a Trade & MICE Sales Manager you will be responsible for generating revenue through the sale of our products and services to trade partners (travel agent and consortium) and MICE (Meetings, Incentives, Conferences, and Exhibitions) partners and direct clients. The ideal candidate will have a proven track record of sales success, strong communication skills, and the ability to develop and maintain strong relationships with clients. You will be directly managing a talented and highly motivated team of 8 staff located in the UK. You will be reporting to the cluster's Managing Director. The Job: • Develop and execute a sales strategy to drive revenue and profitability growth from the trade and MICE channels, • Conduct market analysis to identify opportunities & challenges: customer behaviour, competitor, market trends, and economic factors, • Set sales objectives for the trade and MICE channels: revenue targets, and specific performance metrics (ex: partner self-booking ratio, growth on specific destinations.), • Develop actions to achieve these objectives: travel agent / consortium segmentation approach, loyalty scheme, product / self-booking tool training and development, • Monitor the effectiveness of the sales strategies and adjust them as necessary to achieve the desired targets, • Build and maintain strong relationships with existing trade partners (travel agent and consortiums) and MICE partners and direct clients:, • Develop team skills by identifying training needs, coaching and training team members., • Lead annual assessments and co-build with HR a development plan in line with business strategy., • Manage the quotation and contracting process for MICE partners / clients insuring the right level of profitability for the company in coordination with Revenue Management & Pricing Team and Resort team, • Ensure that client requirements are fully understood and that operational and budget feasibility checks with MICE resort team have been made, • Oversee the project timelines, budget forecasts, payment and cancellation timelines and event run sheets Skills Required: • Bachelor's degree in Business Administration, Sales, Marketing, or a related field, • Proven track record of trade and MICE sales success in the travel or hospitality industry, • Experience with Online Travel Agents distribution model and commercial requirements, • Strong communication, negotiation, and interpersonal skills, • Strong problem-solving and analytical skills, • Ability to work independently and as part of a team, • Ability to work under pressure and handle multiple tasks simultaneously, • Strong organizational and time management skills, • Negotiation skills, • Digital proficiency, • Usage of tools : PowerBI / Salesforce / Coupa, • E-distribution knowledge (Derbysoft / API), • Willingness to travel when needed, • Fluent English is mandatory, French is a plus The Package: • Salary £70,000 - £76,000 + 20% Bonus, • 25 Days Holidays + Bank Holidays, • Hybrid in London 3 days office / 2 days remote Interested:

Who are we? Airportr is re-architecting the way baggage moves through the world. We’re building the digital rails for baggage, transforming a legacy, manual process into a seamless, data-driven network that connects passengers, airlines, airports, and logistics partners in real time. Headquartered in London, we partner with some of the world’s leading airlines to deliver Baggage-as-a-Service, fully integrated into their booking and check-in journeys. Our platform is live across multiple European markets and expanding rapidly through strategic global partnerships that enable deployment across hundreds of airports and carriers. Airportr sits at the intersection of travel technology, logistics, and automation — combining deep operational know-how with modern engineering to solve one of air travel’s hardest problems at global scale. We’re on a mission to make baggage handling invisible: intelligent, automated, and effortlessly connected from doorstep to destination. You will define the technology, data and AI foundations that make this vision a global reality. What are we looking for? The Chief Technology Officer (CTO) holds a critical leadership position at Airportr. This role involves defining and executing the company's technology vision, strategy, and roadmap. As a vital member of the executive team, the CTO is directly responsible for ensuring the core platform's security, stability and its contribution to market leadership and global expansion. This pivotal role requires a proven and accomplished leader with a track record of successfully scaling technology infrastructure and building high-performing teams. You will lead our evolution from surface-level, bolt-on AI features to a deeply integrated AI-native platform—where data, models, and decisioning are embedded across the customer journey, logistics orchestration, and operational tooling to drive measurable step-changes in performance. This experience should ideally have been gained in a fast-paced, high-growth environment, with a preference for candidates from the travel or logistics technology sectors. The CTO will be instrumental in fostering innovation, managing technological risks, and aligning technology initiatives with the company's broader business objectives to maintain competitiveness in a rapidly evolving market. Key Responsibilities • Define the Scalable Architecture: Architect and continuously evolve a highly scalable, available, and secure platform capable of handling exponential transaction growth, complex logistics orchestration, and new global market entry., • Identify and integrate emerging technologies to drive product innovation and a distinct competitive advantage in the travel technology ecosystem., • Lead our shift from surface‑level AI features to deeply integrated, AI‑native capabilities across the platform. Embed intelligence into routing, demand forecasting, bag tracking, customer communication, and partner integrations—turning data into real‑time, adaptive decision systems that drive measurable operational and customer impact., • Own the entire security and compliance posture of the platform, ensuring continuous adherence to stringent global aviation regulations and data privacy laws. Implement guardrails for safety, bias, auditability, and data governance aligned with aviation and privacy regulations, with clear human-in-the-loop controls for critical operations., • End-to-End Platform Ownership: Oversee the full technical lifecycle of our core products: the customer e-commerce/mobile experience, the proprietary agent-facing logistics and regulatory compliant workflow apps, the real-time bag tracking system, and mission-critical airline/airport integration APIs., • Own the Data Platform: Lead the design and operation of Airportr’s data infrastructure ensuring reliable, governed data flows that power analytics, AI, and automation across the business., • Automation & Velocity: Embed automation at every layer—from infrastructure provisioning and CI/CD pipelines to testing, data workflows, and operational recovery—to enable rapid, safe, repeatable delivery. Ensure quality and resilience through DevOps principles and a bias for systems that run themselves., • Executive Strategy: As a member of the C-suite, translate business objectives and investor expectations into clear, actionable technical strategies and investment plans, effectively communicating the technology vision to the Board and external stakeholders., • Team Scaling & Culture: Lead, mentor, and rapidly scale a high-performing engineering, data, and IT team. Cultivate a culture of technical excellence, accountability, speed, and continuous learning, while attracting top-tier talent in a competitive market., • Budget & Resource Management: Manage the technology budget, making strategic trade-offs between innovation, operational maintenance, and cost optimisation to maximise runway and investment return. How we will measure impact Success will be evaluated based on the technology platform's strength, speed, and efficiency, specifically its capacity to scale securely and reliably. This will enable rapid innovation and demonstrable business results. The impact will be evident in quicker time-to-market, enhanced engineering velocity, and consistently high platform performance in terms of availability, latency, and stability. The platform must deliver a high ROI on engineering investment and healthy margins through automation, scaling efficiently across markets with robust security, compliance and cost discipline. Airportr's distinct technological advantages, including its integrations, data intelligence and automation, will serve as a competitive differentiator, guaranteeing resilience, scalability, and sustained market leadership. What will we need from you? • Proven experience in a senior technology leadership role, ideally as a CTO or VP/Director of Engineering, having directly managed and scaled a technology platform in a Series A/B+ startup or scale-up business., • Significant experience in the Travel Technology, Logistics Tech or Supply Chain sectors, with a deep understanding of the unique challenges of real-time, physical-world orchestration (e.g., route optimisation, mobile operations, physical asset tracking)., • Expertise in designing and managing complex, highly available, and secure systems in a Cloud environment, with a focus on microservices and API-first architecture for enterprise integration., • Demonstrated ability to navigate complex regulatory and compliance landscapes and build technology processes to meet these requirements., • A natural leader with exceptional skills in team development, cross-functional collaboration and communication with all stakeholders., • Strong strategic and business acumen, with a track record of driving business outcomes through technology innovation and efficient resource allocation.

Handing reservations enquires by Phone, Email, Web Portals, Business Travel Agents and Online Booking Agents. This is a great opportunity for someone from a Reservations Agent, Reservations Executive, Corporate Hospitality, Serviced Apartments, Group Reservations, Global Reservations, Hotel Reservat

Step into the world of luxury travel with a career that’s as rewarding as it is exciting.\n\nAs a VIP Concierge / Customer Executive with Not Just Travel, you’ll play a key role in delivering world-class experiences for high-profile clients - where precision, passion, and professionalism meet every day.\n\nThis is your chance to join the UK’s leading travel franchise, a multi-award-winning company celebrated for its innovation, rapid growth, and people-first culture.\n\nIf you’re driven by excellence and thrive in a dynamic environment where every detail matters, this is the opportunity to make your mark in the travel industry.\n\nThe Role at a Glance:\n VIP Concierge / Customer Executive\n Bournemouth - Hybrid (2 days per week in the office)\n £27,500 \n Plus: Pension, life insurance, discounted travel and much more\n Full Time (35 hours per week) – Permanent\n\nValues: Do the Right Thing, Loyalty & Appreciation, Mutual Respect, Trust & Honesty, Success Driven, Enjoy the Journey\n Product / Service: Award-Winning travel home-working company\n Growth: Over 400% in the last 5 years. Breaking sales records every month\n\nPedigree:\n\n2025 – Large Luxury Homeworking Business of the Year, TTG Luxury Awards \n 2025 – Best Lifestyle Franchise (World) & Best European Franchise, Global Franchise Awards \n 2022 – Sustainability Champion of the Year (Large Agency), Travel Weekly Agent Achievement Awards (for their “Climate Hero” initiative) \n Eco Franchise of the Year, Disruptive Franchise Awards (2023) \n FastGrowth Index listing (2024)\n\nRanked in Franchise Direct’s Top 100, alongside major brands such as Vodafone, and beating large household names\n\nYour Skills: Experience in Travel Operations. Attention to detail. Strong Communication skills. Client Focused. Ability to Prioritise and Multitask.\n\nWho we are:\n\nWe’re Not Just Travel – the UK’s #1 travel franchise, helping hundreds of people turn their passion for travel into thriving businesses.\n\nOur success is built on independence, innovation, and an unwavering focus on people — our team, our franchisees, and our customers.\n\nOur Highlights:\n\n• Homeworking Agency of the Year – 5 years running\n • Top-rated travel franchise in the UK\n • Top 10 franchise in the UK (beating household names)\n • Top 5% franchise nationwide\n • £2bn+ buying power\n • Continually featured in national and trade press\n\nThe Role at a Glance:\n\nThe VIP Executive plays a pivotal role in supporting our high-performing travel consultants by overseeing all operational elements of VIP client bookings. This includes managing reservations, amendments, payments, and schedule adjustments with precision, efficiency, and absolute discretion.\n\nThe position demands exceptional attention to detail, outstanding communication skills, and the ability to juggle multiple priorities within a fast-paced, client-centric environment.\n\nIn a typical week, you’ll:\n\n• Deliver accurate and timely processing of VIP bookings, amendments, payments, ticketing, and documentation.\n • Maintain complete data integrity across all booking and payment systems (e.g., Vision, iSell).\n • Verify booking details and supplier confirmations, ensuring all documentation is issued within agreed SLAs.\n • Manage itinerary adjustments, including changes, cancellations, schedule modifications, and reissues.\n • Process and reconcile client payments with precision and confidentiality.\n • Track and manage client service requests, ensuring timely follow-ups and issue resolution.\n • Liaise with suppliers and travel consultants to guarantee a seamless travel experience from booking through to return.\n • Ensure all client communications and confirmations uphold the highest standards of professionalism and service excellence.\n • Support consultants by resolving operational challenges swiftly and discreetly.\n • Contribute to maintaining premium service levels, driving client satisfaction, retention, and continuous process improvement.\n\nAbout You:\n\n• Over 2 years of experience in travel operations, VIP client services, and concierge environments.\n • Advanced proficiency in Microsoft Office Suite and leading travel booking systems.\n • Meticulous attention to detail with a focus on delivering seamless client experiences.\n • Discreet and polished communicator, maintaining the highest standards of professionalism.\n • Proactive problem-solver with a strategic, solution-oriented approach.\n • Thrives in fast-paced, collaborative settings, adapting quickly to dynamic environments.\n • Dedicated to client satisfaction and committed to continuous learning and improvement.\n\nWhat You’ll Get\n\nWe believe that great work deserves great reward. Here’s what we offer:\n\n• Competitive salary and benefits\n • Excellent pension scheme\n • Private medical, dental, and life insurance\n • Gym access\n • Monthly rewards and recognition\n • Generous holiday allowance\n • Commission on any referred customers\n • Travel discounts and exclusive perks\n • Learning & Development Programme\n\nAnd most importantly - you’ll be part of a company that lives its values:\n\nDo the Right Thing | Loyalty & Appreciation | Mutual Respect | Trust & Honesty | Success Driven | Enjoy the Journey\n\nReady to take your travel operations expertise to the next level?\n\nStep into a role where your dedication and skill are recognised, rewarded, and celebrated. Join Not Just Travel and be part of an ambitious, values-driven team that’s shaping the future of luxury travel — one unforgettable journey at a time.\n\nApply now and join us at Not Just Travel – where ambition meets adventure.\n\nApplication notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.\n\nIf you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR

We're working with a boutique talent agency, seeking an experienced Agent / Booker to join their team. Representing some of the UK's most recognisable voices, this agency is well respected within the advertising, entertainment, and audio industry. This is an excellent opportunity for someone looking to develop their career within a talent agency. Please note this is an office-based position. Key Responsibilities: • Casting and booking talent across commercials, audiobooks, animation, video games, etc., • Negotiating fees and managing contracts, • Overseeing invoicing and purchase orders, • Proactively sourcing scripts and updating client materials, • Maintaining and updating the agency website and internal databases, • Staying up to date with British TV, theatre, and emerging acting and comedy talent, • Proven experience in a talent agency / similar environment, • Excellent project management skills, attention to detail, and organisation, • A confident, warm, and personable manner (written and verbal), • Evident knowledge & passion for TV, comedy and film, • Familiarity with Tagmin, Mailchimp or similar platforms Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

About the job Company Description The Getaway Collection is a collective of over 1000 Independent Travel Agents. We specialize in booking dream getaways, weekend escapes, epic adventures, and everything in between. Our mission is to provide personalized travel experiences tailored to individual needs and preferences. We pride ourselves on delivering exceptional service and unforgettable vacations for our clients. Role Description This is a remote role for an Independent Travel Agent. The Independent Travel Agent will be responsible for making travel arrangements, handling reservations, coordinating car rentals, and providing excellent customer service. Additionally, the agent will be involved in sales activities to promote travel packages and secure bookings. Responsibilities • Research, plan and book travel arrangements for clients including flights, hotels, cruises, package holidays, car hire and transfers., • Build relationships with clients to help them go on their dream holiday by finding out their travel needs, • Book travel arrangements for both UK holidays and abroad, • Promote your travel business using social media, referrals and word of mouth What's Included • We give you what we like to call a "business in a box"-A fully working travel platform that allows you to start booking immediately, • Full training and support to help you succeed, • An opportunity to work completely flexibly with no set days or hours, • Access to over 100 suppliers, • Commission-based earnings with a very low start up cost, • Access to exclusive rates and travel discounts Who is This For? • Travel enthusiasts, • People who like to plan and book their own holidays and itineraries, • Anybody who would like to earn a second income from the comfort of their sofa, • Entrepreneurs who would like a chance to start their own business for a low start up fee

ABOUT US As the innovator in global cruise travel, ___ has been breaking the boundaries of traditional cruising for nearly 60 years. Most notably, the cruise line revolutionized the industry by offering guests the opportunity to design their ideal holiday on their preferred schedule with no assigned dining and entertainment times and no formal dress codes. Today, the company invites guests to 'Experience More at Sea' by providing them with more to see, more to do, more to enjoy, and more value on their holiday. Its fleet of 21 contemporary ships sail to over 400 of the world's most desirable destinations, including Great Stirrup Cay, the company's private island in the Bahamas and its resort destination Harvest Caye in Belize. Norwegian Cruise Line not only provides superior guest service from land to sea but also offers a wide variety of award-winning entertainment and dining options as well as a range of accommodations across the fleet, including solo-traveller staterooms, club balcony suites and The Haven by Norwegian®, the company's ship-within-a-ship concept. For additional information visit ___. Norwegian Cruise Line is a wholly owned subsidiary of Norwegian Cruise Line Holdings Ltd. To learn more, visit ___. BENEFITS • Pension Scheme, • Private Medical, • Development Opportunities, partnered with Dale Carnegie, • Sales Incentive Plan, • 6 weeks - paid sickness, • Discounted Cruise Programme, • 25 days paid holiday + 8 Bank Holidays JOB LOCATION AND LANGUAGE NEED This is a remote role based in the UK. Please note candidates applying for this role must be fluent in both written and spoken German & English for this role. BASIC PURPOSE This is a highly driven Sales and Customer Support role where you will be responsible for providing our Direct Guests and Travel Agent Partners with an exceptional standard of customer service, proactively securing bookings and maximising on all sales opportunities. You will service calls globally as part of the Follow the Sun initiative. POSITION RESPONSIBILITIES • You will receive and respond to inbound calls and emails, identifying customer requirements and matching the appropriate cruise with additional services., • You will secure sales through service, whilst meeting and exceeding targets set by your Team Leader around sales conversion, bookings and revenue generation., • Accountable for achieving set KPI’s around call handling, AHT, ASA, AUX code usage., • You will build and maintain relationships with all Trade Partners and Direct Guests., • Action fare quotations and bookings in accordance with company policies, using selling techniques to close the sale within the call., • Maintain product and brand knowledge to aid the close of a sale and any guest queries., • Responsible for securing and processing credit/debit card payment ensuring confidentiality and accuracy of all payment transactions., • Build rapport and be proactive within the call to prevent any need for a second call to the company., • Identify market and sales trends and feeding back to your Team Leader suggesting new initiatives to secure more sales., • Establish and maintain a good working relationship with other team members, guiding, advising and helping others where appropriate enhance service levels., • Consistently maintain high levels of professionalism that reflects a positive image of the product and the brand., • To complete any necessary administration duties accurately and timely., • To maintain departmental standards of dress code, office tidiness, time keeping and attendance, whether working in the office or remotely in a home office., • To comply with all relevant legal regulations to ensure customer confidentiality and contact requests are adhered to. EXPERIENCE • Experience of working in a Sales and Customer Service environment., • Previous experience of working within the travel/cruise industry or within a Contact Centre environment is desirable. COMPETENCIES / SKILLS • Knowledge of typical Contact Centre systems, CRM, Avaya, WFM, booking systems., • You will be a confident, outgoing and flexible individual with a positive attitude and enthusiastic approach, showing passion, interest and commitment., • Excellent communication skills, interpersonal and negotiating ability and the ability to use your own initiative and intuition will be required in the role., • A good level of computer literacy, a high level of attention to detail, plus strong organisational and time management skills, PC literacy in Windows, Outlook, MS Office and other associated applications., • Self-driven, results orientated with a positive dynamic approach. If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion, you have been unsuccessful.

ABOUT US As the innovator in global cruise travel, ___ has been breaking the boundaries of traditional cruising for nearly 60 years. Most notably, the cruise line revolutionized the industry by offering guests the opportunity to design their ideal holiday on their preferred schedule with no assigned dining and entertainment times and no formal dress codes. Today, the company invites guests to 'Experience More at Sea' by providing them with more to see, more to do, more to enjoy, and more value on their holiday. Its fleet of 21 contemporary ships sail to over 400 of the world's most desirable destinations, including Great Stirrup Cay, the company's private island in the Bahamas and its resort destination Harvest Caye in Belize. Norwegian Cruise Line not only provides superior guest service from land to sea but also offers a wide variety of award-winning entertainment and dining options as well as a range of accommodations across the fleet, including solo-traveller staterooms, club balcony suites and The Haven by Norwegian®, the company's ship-within-a-ship concept. For additional information visit ___. Norwegian Cruise Line is a wholly owned subsidiary of Norwegian Cruise Line Holdings Ltd. To learn more, visit ___. BENEFITS • Pension Scheme, • Private Medical, • Development Opportunities, partnered with Dale Carnegie, • Sales Incentive Plan, • 6 weeks - paid sickness, • Discounted Cruise Programme, • 25 days paid holiday + 8 Bank Holidays JOB LOCATION AND LANGUAGE NEED This is a remote role based in the UK. Please note candidates applying for this role must be fluent in both written and spoken French & English for this role. BASIC PURPOSE This is a highly driven Sales and Customer Support role where you will be responsible for providing our Direct Guests and Travel Agent Partners with an exceptional standard of customer service, proactively securing bookings and maximising on all sales opportunities. You will service calls globally as part of the Follow the Sun initiative. POSITION RESPONSIBILITIES • You will receive and respond to inbound calls and emails, identifying customer requirements and matching the appropriate cruise with additional services., • You will secure sales through service, whilst meeting and exceeding targets set by your Team Leader around sales conversion, bookings and revenue generation., • Accountable for achieving set KPI’s around call handling, AHT, ASA, AUX code usage., • You will build and maintain relationships with all Trade Partners and Direct Guests., • Action fare quotations and bookings in accordance with company policies, using selling techniques to close the sale within the call., • Maintain product and brand knowledge to aid the close of a sale and any guest queries., • Responsible for securing and processing credit/debit card payment ensuring confidentiality and accuracy of all payment transactions., • Build rapport and be proactive within the call to prevent any need for a second call to the company., • Identify market and sales trends and feeding back to your Team Leader suggesting new initiatives to secure more sales., • Establish and maintain a good working relationship with other team members, guiding, advising and helping others where appropriate enhance service levels., • Consistently maintain high levels of professionalism that reflects a positive image of the product and the brand., • To complete any necessary administration duties accurately and timely., • To maintain departmental standards of dress code, office tidiness, time keeping and attendance, whether working in the office or remotely in a home office., • To comply with all relevant legal regulations to ensure customer confidentiality and contact requests are adhered to. EXPERIENCE • Experience of working in a Sales and Customer Service environment., • Previous experience of working within the travel/cruise industry or within a Contact Centre environment is desirable. COMPETENCIES / SKILLS • Knowledge of typical Contact Centre systems, CRM, Avaya, WFM, booking systems., • You will be a confident, outgoing and flexible individual with a positive attitude and enthusiastic approach, showing passion, interest and commitment., • Excellent communication skills, interpersonal and negotiating ability and the ability to use your own initiative and intuition will be required in the role., • A good level of computer literacy, a high level of attention to detail, plus strong organisational and time management skills, PC literacy in Windows, Outlook, MS Office and other associated applications., • Self-driven, results orientated with a positive dynamic approach. If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion, you have been unsuccessful.

ABOUT US As the innovator in global cruise travel, ___ has been breaking the boundaries of traditional cruising for nearly 60 years. Most notably, the cruise line revolutionized the industry by offering guests the opportunity to design their ideal holiday on their preferred schedule with no assigned dining and entertainment times and no formal dress codes. Today, the company invites guests to 'Experience More at Sea' by providing them with more to see, more to do, more to enjoy, and more value on their holiday. Its fleet of 21 contemporary ships sail to over 400 of the world's most desirable destinations, including Great Stirrup Cay, the company's private island in the Bahamas and its resort destination Harvest Caye in Belize. Norwegian Cruise Line not only provides superior guest service from land to sea but also offers a wide variety of award-winning entertainment and dining options as well as a range of accommodations across the fleet, including solo-traveller staterooms, club balcony suites and The Haven by Norwegian®, the company's ship-within-a-ship concept. For additional information visit ___. Norwegian Cruise Line is a wholly owned subsidiary of Norwegian Cruise Line Holdings Ltd. To learn more, visit ___. BENEFITS • Pension Scheme, • Private Medical, • Development Opportunities, partnered with Dale Carnegie, • Sales Incentive Plan, • 6 weeks - paid sickness, • Discounted Cruise Programme, • 25 days paid holiday + 8 Bank Holidays JOB LOCATION AND LANGUAGE NEED This is a remote role based in the UK. Please note candidates applying for this role must be fluent in both written and spoken Italian & English for this role. BASIC PURPOSE This is a highly driven Sales and Customer Support role where you will be responsible for providing our Direct Guests and Travel Agent Partners with an exceptional standard of customer service, proactively securing bookings and maximising on all sales opportunities. You will service calls globally as part of the Follow the Sun initiative. POSITION RESPONSIBILITIES • You will receive and respond to inbound calls and emails, identifying customer requirements and matching the appropriate cruise with additional services., • You will secure sales through service, whilst meeting and exceeding targets set by your Team Leader around sales conversion, bookings and revenue generation., • Accountable for achieving set KPI’s around call handling, AHT, ASA, AUX code usage., • You will build and maintain relationships with all Trade Partners and Direct Guests., • Action fare quotations and bookings in accordance with company policies, using selling techniques to close the sale within the call., • Maintain product and brand knowledge to aid the close of a sale and any guest queries., • Responsible for securing and processing credit/debit card payment ensuring confidentiality and accuracy of all payment transactions., • Build rapport and be proactive within the call to prevent any need for a second call to the company., • Identify market and sales trends and feeding back to your Team Leader suggesting new initiatives to secure more sales., • Establish and maintain a good working relationship with other team members, guiding, advising and helping others where appropriate enhance service levels., • Consistently maintain high levels of professionalism that reflects a positive image of the product and the brand., • To complete any necessary administration duties accurately and timely., • To maintain departmental standards of dress code, office tidiness, time keeping and attendance, whether working in the office or remotely in a home office., • To comply with all relevant legal regulations to ensure customer confidentiality and contact requests are adhered to. EXPERIENCE • Experience of working in a Sales and Customer Service environment., • Previous experience of working within the travel/cruise industry or within a Contact Centre environment is desirable. COMPETENCIES / SKILLS • Knowledge of typical Contact Centre systems, CRM, Avaya, WFM, booking systems., • You will be a confident, outgoing and flexible individual with a positive attitude and enthusiastic approach, showing passion, interest and commitment., • Excellent communication skills, interpersonal and negotiating ability and the ability to use your own initiative and intuition will be required in the role., • A good level of computer literacy, a high level of attention to detail, plus strong organisational and time management skills, PC literacy in Windows, Outlook, MS Office and other associated applications., • Self-driven, results orientated with a positive dynamic approach. If you do not hear back from us within 10 working days of sending us your application, it means that unfortunately on this occasion, you have been unsuccessful.

RESERVATIONS AGENT LONDON - OFFICE BASED IMMEDIATE START Get Recruited are recruiting on behalf of a hospitality group who are looking for a Reservations Agent to join their team. This is a great opportunity for someone from a Reservations Agent, Reservations Executive, Corporate Hospitality, Serviced Apartments, Group Reservations, Global Reservations, Hotel Reservations, Aparthotels, Business Travel background. THE ROLE: Updating and maintaining the reservations systems, processing bookings and ensuring all contact information is correct. Handing reservations enquires by Phone, Email, Web Portals, Business Travel Agents and Online Booking Agents. Dealing within individual & group bookings. Understanding the clients needs and ensuring the correct property is selected in terms of location, facilities, budget and grade of property. Ensuring a high conversion of enquiries to bookings by providing an informative and professional approach. Preparing booking confirmations to the client and ensuring all special requests are passed to the property in advance of booking. Working to ensure that all enquiries are handled promptly and that all confirmations are set within ample time.THE PERSON: Must have experience within a fast-paced reservations role within hotel/serviced apartments. Must have experience using a Booking Management System / Reservations System. Experience must be from either Reservations Agent, Reservations Executive, Corporate Hospitality, Serviced Apartments, Group Reservations, Global Reservations, Hotel Reservations, Aparthotels. Computer literate with MS Word, Excel, Outlook and computerised reservations systems.By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services

Work with Business Travel & Expenses Manager to identify the most suitable solutions to manage business travel (such as traveler tracking, travel booking, travel achieving, etc. Experience in a travel planning role – such as Travel Agent, Travel Consultant, EA/PA. Liaise and build relationships wi