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Social Housing Operations Manager Location: Harrow Salary: GBP35,000 - GBP40,000 per year Job type: Full-time, permanent Bridge Recruitment is helping one of our established clients recruit an experienced Social Housing Operations Manager to join their ever-expanding team. Plenty of career progression! Responsibilities of the Social Housing Operations Manager: · Lead and manage the performance of Customer Service, Operations Coordinators and office staff. · Set team priorities and allocate workloads to meet operational targets. · Manage office rotas and ensure adequate cover during absences and peak periods. · Conduct one-to-ones, appraisals, performance reviews and team meetings. · Monitor attendance, compliance and adherence to company procedures. · Coach and develop staff to deliver excellent customer service and operational performance. · Foster a positive, accountable and collaborative team culture. · Ensure high standards of customer communication across phone, email and resident updates. · Handle escalated complaints and complex customer issues, driving effective resolutions. · Monitor customer feedback and identify opportunities for service improvement. · Oversee the coordination of repairs, servicing, planned works and housing maintenance activities. · Ensure jobs are accurately scheduled, prioritised and completed within service standards. · Monitor engineer diaries, workloads, overdue jobs and follow-on works. · Liaise with engineers, subcontractors and internal teams to minimise delays. · Oversee purchase orders, parts management and job completion processes. · Support emergency response planning and operational continuity. · Produce and analyse performance reports, KPIs and operational dashboards. · Identify trends and implement actions to improve service delivery and efficiency. · Present performance updates and recommendations to management. · Support client meetings, KPI reviews and contract reporting. · Ensure compliance with client requirements and contractual standards. · Support the mobilisation of new contracts and operational processes. · Monitor costs, expenditure and purchasing to support budget control. · Identify cost-saving opportunities and operational efficiencies. · Lead continuous improvement initiatives and implement best practices. · Develop and maintain procedures, templates and operational documentation. · Ensure compliance with GDPR, safeguarding, company policies and quality standards. · Support internal, client and ISO audits, maintaining accurate records. · Identify, manage and escalate operational risks and compliance issues. · Build strong relationships with clients, managers, engineers and support teams. · Work closely with HR, Finance, Supply Chain, Compliance and IT to support business operations. · Escalate technical or contractual matters appropriately while ensuring effective coordination. Requirements of the Social Housing Contracts Manager: · Proven experience managing a customer service, repairs, scheduling, helpdesk, operations or office-based team within social housing, facilities management, building services or a related service environment. · Practical understanding of social-housing repairs and maintenance, including resident communication, appointments, reactive jobs, servicing, access, parts, further works and contractor coordination. · Demonstrable experience of day-to-day people management, including workload allocation, rotas, one-to-ones, performance conversations, training and maintaining standards. · Strong experience managing high-volume workloads, competing priorities, deadlines and escalations in a fast-moving operational environment. · Confident complaint handling and the ability to communicate sensitively and professionally with residents, including vulnerable customers and people experiencing service failure. · Strong Excel and reporting capability, including Pivot Tables, XLOOKUP or VLOOKUP, SUMIFS, Conditional Formatting, charts and professional report presentation. · Ability to turn raw operational data into clear findings, explain causes and impacts, and recommend practical corrective action. · Commercial awareness, including an understanding of parts usage, labour utilisation, purchase orders, expenditure control, repeat visits and contract performance. · Excellent written and verbal communication, with the ability to work effectively with residents, clients, engineers, managers, suppliers and internal departments. · High attention to detail when reviewing job records, emails, reports, system notes, evidence, action logs and audit documentation. · Confident user of Microsoft Office, Teams, shared drives, CRM or job-management systems, telephony dashboards and digital reporting tools. · A fair, consistent and professional management approach, with the confidence to address underperformance and reinforce company procedures. If you feel like you meet the above criteria for the Social Housing Contracts Manager role, then please apply now

Additionally, the IT Manager leads the recruitment, training, and performance management of IT staff, maintains disaster recovery and business continuity plans, and manages budgets and vendor contracts to optimize resources and ensure smooth technology operations. Ability to work in a school environ

Our client, a global software solutions company, are recruiting for a SaaS Sales Account Manager to join their UK office in Watford. They have an established global team and would like to extend the UK team accordingly. The individual will support solution offerings with both existing and new clients in the UK with a key focus on revenue growth and retention. They are seeking a strong salesperson, keen to add value in the ability to leverage technology and provide best practice in the field of crisis management. With a fantastic salary and earning potential, great benefits and opportunity to work for a hugely successful and interesting global company, this is an excellent opportunity to progress your career! What’s in it for you? Salary: Up to £55k, OTE £90k+ Hours: 8.30am-5.30pm Monday to Friday - hybrid working, 2 days in the office, 3 from home 22 days holiday plus 1 additional day per year of service (up to 25 days) Healthcare Pension Free parking onsite Regular social events Key responsibilities: With your ‘go-to’ sales approach you will be a key driver for international growth Taking responsibility for key strategic accounts from day one, ensuring customers receive a first-class product and service Identify, propose and close opportunities to grow revenue with each client Together with the team, you will be winning tenders and complex deal challenges and will know what it takes to win key accounts with large organisations You will be part of a UK and Dubai team driving new business success by understanding user requirements and keeping close relationships with customers/prospects What the employer is looking for: 3-5 years of Saas tech industry experience managing multi-level blue chip accounts Happy to travel around the UK Success-driven character with a focus on customer orientation and relationship-building ‘Can-do’ mindset that enables the ability to generate leads via diverse funnels and follow up on existing opportunities Ideally with experience/knowledge in Security and Crisis Management or Risk Management/Business Continuity Well organised with experience of Salesforce for CRM and Sales Forecasting purposes Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive; only shortlisted applicants will be contacted

Reporting to the Head of Assurance, the Business Continuity Manager (BCM) is responsible for designing, implementing, and maintaining the organisation's business continuity and resilience framework across internal operations and client-managed infrastructure. Business Continuity Strategy & Governanc

A leading UK organization is seeking a Head of IT Disaster Recovery to ensure robust IT service recovery following incidents.This role involves leading technology resilience, working closely with executives, and aligning with regulatory expectations.Candidates should have significant experience in c

Act as central command during recovery scenarios, aligning technology, business, and third parties.

HGV Driver / Warehouse Operative – £33,800 per annum.Are you an experienced HGV driver looking to spend less time on the road? Would you enjoy a varied role where you can combine driving with hands-on warehouse work in a friendly team?.If you’re ready for a change from long days behind the whee

Warehouse Operative - Competitive salary, depending on experience - Cranleigh, West Sussex (RH12) What were looking forA hands-on Warehouse Operative who takes pride in a job done properly a

Start Delivering with Uber Eats.Delivering with Uber Eats is a flexible way to earn.You can earn quick cash on your own schedule and receive your earnings weekly.You decide how much or little you want to deliver.Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want -

As the business continues to expand its global footprint, it is investing heavily in its planning and supply chain capabilities to support ambitious growth across Europe and international distribution channels. This is a highly visible position offering significant exposure to senior stakeholders an

Start Delivering with Uber Eats.Delivering with Uber Eats is a flexible way to earn.You can earn quick cash on your own schedule and receive your earnings weekly.You decide how much or little you want to deliver.Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want -

Participating in business development and networking activities. Commercially aware with a proactive approach to business development.

Start Delivering with Uber Eats.Delivering with Uber Eats is a flexible way to earn.You can earn quick cash on your own schedule and receive your earnings weekly.You decide how much or little you want to deliver.Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want -

A leading Employee Benefits Consultancy is seeking an experienced.Client Service Delivery Operations Lead.Lead day‑to‑day operations across the Client Service Delivery function.Build strong relationships with Consulting leadership to ensure seamless client service.Oversee UK teams and internatio

Start Delivering with Uber Eats.Delivering with Uber Eats is a flexible way to earn.You can earn quick cash on your own schedule and receive your earnings weekly.You decide how much or little you want to deliver.Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want -

Renowned for high standards of project delivery and a collaborative approach to working with clients, they continue to secure repeat business through long-term frameworks and strategic partnerships. Support the wider commercial team in achieving project and business objectives.

Start Delivering with Uber Eats.Delivering with Uber Eats is a flexible way to earn.You can earn quick cash on your own schedule and receive your earnings weekly.You decide how much or little you want to deliver.Grab your car, bike, motorbike, or scooter and be a delivery person whenever you want -

Work in partnership with client services team and business SLT to ensure all account and business objectives are met. Identify and develop opportunities for organic growth, new business and new ideas for Medical Education products. Lead proposal development and present at pitches to secure new busin

Swift Strategies is a digital, data and technology consultancy specialising in transformation.We partner with government departments, public bodies and education organisations to deliver strategic, user-centred solutions that improve outcomes for the people who use them.You'll manage the delivery of

Bloom Search is partnering with a fast-growing contemporary womenswear ready-to-wear brand to appoint an experienced Senior Buyer.This is a key position within the product team, taking ownership of the buying strategy and building commercially successful collections that remain aligned with the bran

This is a genuine Board-level appointment with responsibility for leading the technical agenda across multiple manufacturing operations whilst helping shape the future direction of the business. Influence cross-functional peers to ensure technical excellence remains embedded throughout the business.

Allen Lane is working with a forward-thinking Local Authority seeking an experienced.This is an excellent opportunity to work on.Inside IR35) or PAYE: £65 per hour.Hybrid working (1-2 days per week in the office).High-quality, engaging project work.Friendly and professional team environment.You wil

We offer genuine responsibility, autonomy and the opportunity to become an important part of a growing and ambitious luxury business. Our business is built on discretion, precision, trust and exceptional client service. This is a varied and fast-paced operational position covering bookkeeping, stock

This is an opportunity to work closely with senior decision-makers on one of the most commercially important shifts facing modern organisations: how to apply AI and digital transformation thinking in ways that improve business performance, leadership decision-making, and long-term growth. If you hav

We are seeking a UK-based Project Manager to oversee end-to-end jewelry development projects for British and European luxury clients.

Pitch support and collaborative business development.

Contribute to the development of the business, through networking and driving new business.

Partner with commercial leadership and business development teams to identify and develop new business opportunities, providing strategic direction on target trade lanes, pricing strategies, customer acquisition, and market expansion to support sustainable revenue growth. Provide market intelligence

Paid Media Executive - Freelance (6 months).Watford - Hybrid (2 days in office).We're recruiting on behalf of a premium retail brand looking for a Paid Media Executive to join the team on a fixed-term contract during one of its busiest trading periods.This is a fantastic opportunity for someone who

The successful candidate will work closely with HR and business stakeholders to deliver high-quality functional solutions and ensure successful project outcomes. Lead the configuration and implementation of IFS HCM modules in line with business requirements. Strong understanding of HR business proce

Our client is a growing and highly innovative technology business developing advanced precision instrumentation used by leading organisations across the globe.

This role is designed for someone with proven experience of managing development projects from concept through to commercial launch and will involve taking ownership of a portfolio of new product and process development activities to support business growth. Benefits: Joining a highly successful, em

They're looking for an experienced Interim Warehouse Manager to lead this critical phase of the programme, looking after a single-site on a continuous, multi-shift operation. This is about challenging existing ways of working, improving systems, strengthening inventory control, designing future ware

This role offers the opportunity to work on complex and high-value matters while playing an active role in business development and the continued success of the department. Supporting business development initiatives and networking activities. A proactive and enthusiastic approach to business develo

Collaborate with Product Managers, Designers, and Engineers to deliver high-quality product.

Passionate about the Rating / Business Rates sector.

Mileage + £3,000 Car Allowance.Multi-site | National Travel Required.Compass Associates are working with a leading specialist education provider to appoint a Head of Colleges to oversee a portfolio of specialist further education provisions across England.This is a strategic leadership opportunity,

You will be a confident and capable construction professional with proven experience delivering projects as a Project Manager or Senior Site Manager within a Tier 1 or similar contractor environment. We are seeking an experienced Project Manager to lead the delivery of a large, complex construction

ROLE: Deployment Strategist – Heavy Industry Electrification.TECHNE is supporting an advanced Battery Intelligence technology company in the search for a Deployment Strategist to join their growing team, supporting some of the most ambitious industrial electrification programmes currently underway

We are seeking a Project Manager (Refurbishment and Procurement) to join our all-encompassing development team. The dynamic role assumes hands-on responsibility working alongside development managers and the broader team on a live and growing project pipeline.

In return, our client offers: £35,000 - £45,000 salary depending on experience, 25 days annual leave, private healthcare, life assurance benefits, pension contribution scheme with salary sacrifice options, share scheme participation opportunities, the chance to work within a growing, innovative te

The role of the Broadcast Services Department is to deliver an unsurpassed service to our clients.The MCR Operator is a fundamental element in the make-up of this department.Communication, drive and attention to detail at all levels from the MCR Operators are key to our success as a customer-focused

Authority / purpose of the position.Part-time Supply Chain Specialist, primarily responsible for supply chain-related operations such as import customs clearance and logistics in the UK.Main Responsibility/ Job Expectations.Handle customs clearance for imports from the UK;.Monitor the logistics stat

If you’re an electrician who wants a secure role, great benefits, and the chance to work on major highway projects, we want to hear from you.Full private healthcare, dental & optical cover.Electrical installation, maintenance, and repair on highways.The flexibility to work away from home and be ab