Call centre customer service jobs in MiddletonCreate job alerts

IT Equipment Coordinator £16.21 per hour Manchester City Centre On-going temp role, fully office based Full-time (37 hours per week) Office Angels are recruiting for an IT Equipment Coordinator for a regulatory body whose head office is based in Manchester City Centre. This role sits in between the IT service desk and the IT operations team assisting with coordinating equipment to colleagues. This role does not involve day to day helpdesk support. This vacancy is temporary, guaranteed for the next 3-4 months, however there is a strong possibility of extension and you will have the ability to apply for permanent positions. This role is due to start imminently, you must be available to start at a relatively short notice. Due to the nature of the organisation, the successful candidate will be subject to a standard DBS check and a 3-year reference clearance, and you will be required to provide up-to-date proofs of address and contact details of referees. Key Responsibilities: Distribute and collect IT equipment for employees across the Manchester office. Support laptop and hardware rollout programmes, including device swaps and upgrades Provide clear guidance to users to help resolve basic device setup issues Person Specification: Previous IT or helpdesk experience is not essential; this role would suit someone looking to gain experience within an IT environment Strong customer service and communication skills with confidence interacting with colleagues face-to-face on a daily basis Comfortable undertaking routine and repetitive tasks while maintaining a high standard of work Excellent attention to detail with the ability to maintain accurate records and update systems in real time Well organised, reliable and able to manage multiple requests in a busy office environment Positive, approachable and team-oriented, with a willingness to support colleagues and deliver a great user experience Excellent verbal and written English (essential) Basic understanding of safeguarding (desirable) Benefits: Weekly pay Hybrid working Accrue the weekly equivalent of 40 days holiday after 12 weeks If you are interested, please apply or email your CV to (url removed). If you have a question about the role, feel free to give the office a call on (phone number removed)! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Your new company \n This is an exciting opportunity to join a large, complex and values-driven organisation with a strong focus on delivering outstanding people services. The organisation is committed to continuous improvement, digital transformation and providing a high-quality employee experience. Working within a collaborative HR function, you will play a key role in supporting operational excellence and driving service improvements across a diverse workforce. \n Your new role \n This role is a 12-month fixed-term contract. Reporting to a senior HR leader, you will lead a busy HR Service Centre responsible for delivering a full employee lifecycle service. You will oversee service delivery, manage and develop a team of HR professionals, and ensure the provision of a responsive, customer-focused HR operation. Acting as the escalation point for complex HR matters, you will work closely with senior stakeholders to improve processes, enhance service standards and drive continuous improvement. The role also has significant involvement in HR systems, data management, compliance and the implementation of people-related projects and initiatives. \n What you'll need to succeed \n You will be an experienced HR operations leader with a strong track record of managing high-volume HR service delivery teams. \n\n • You will have previously worked as a Team Leader within a shared service centre, ideally having managed an HR team of Administrators and Advisors.\n, • You will be a confident people manager, skilled in coaching, developing and motivating teams to achieve excellent customer service outcomes.\n, • You will possess a strong understanding of HR processes, employment legislation, GDPR and compliance requirements, alongside experience of working with HR systems and data.\n, • The successful candidate will demonstrate excellent stakeholder management skills, the ability to influence at all levels, and a proactive approach to problem-solving, process improvement and change delivery.\n, • Ideally you will also have knowledge of overseeing payroll processes\n\n What you'll get in return \n In return, you will have the opportunity to lead a well-established HR operations function and play a pivotal role in shaping and improving services that impact employees across the organisation. The role offers hybrid working, 3 days a week on site. You will work with a supportive leadership team, contribute to strategic people initiatives and gain exposure to significant transformation and systems projects. This role offers the chance to make a tangible impact while further developing your leadership, operational and strategic HR expertise within a progressive and forward-thinking environment. \n To discuss this role in more detail, contact Lucy Ayrton. \n What you need to do now \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. \n If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

\n Prestigious opportunity for a Network Solutions Design Engineer (Aruba) with a global leader in the provision of cutting-edge connectivity and digital solutions, delivering world class broadband, mobile and network services. \n Our customer solutions design team lead the way in implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft using technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs. \n We are inviting you to join our success story based in Manchester, Bristol, Leeds, Birmingham and Newcastle in a hybrid role 3 days a week in the office and 2 days remotely. \n Taking High Level Designs into the Low-Level detail at the Post-Sale stage, implementing the solution followed by thorough testing before handing over to the relevant support or managed service teams. \n You will be responsible for: - \n\n • Capturing detailed customer technical requirements and translating into technical solutions design\n, • Management and delivery of the technical direction of the solutions design\n, • Managing the review and validation processes for both new and in-life products and services\n, • Managing customer solutions design engagement, statement of work creation and 3rd party deliverables\n, • Facilitating strong customer relationships at a senior level\n, • Customer migration planning and implementation\n, • Resolving complex solution and service issues, leading root cause analysis and escalation\n, • Identification of potential risks, implementing controls and mitigations\n, • Ensuring delivery of thought leadership in complex bids and agreeing a strategic approach\n\n If you possess a combination of the following skills, then LET'S TALK! \n\n • Experience in low level and high level design of complex network solutions\n, • Proven experience in network design, ideally with enterprise or public sector clients.\n, • Strong stakeholder management and leadership skills\n, • HPE Aruba certified to Associate level (changed to Associate level) with a solid working knowledge of the following would be highly advantageous:\n, • Aruba AOS-S Switches\n, • Aruba AOS-8 WLAN\n, • Aruba AOS-CX Switches\n, • Aruba AOS-10 WLAN\n, • Aruba Central\n, • Aruba ClearPass\n, • Aruba SD-WAN\n\n Knowledge of Cisco networking technologies advantageous: \n\n • Traditional Cisco WAN\n, • Traditional Cisco LAN\n, • Cisco Wireless\n, • Cisco SDA\n, • Catalyst Centre\n, • Cisco ISE\n\n In return, you will be rewarded with on going training and career development, 10% on target bonus, an enviable pension scheme, 25 days holiday plus Bank holidays, discounted broadband, mobile and TV packages and much more. What you need to do now \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Who we are \n Helpthemove is a free-to-use PropTech platform that streamlines utility notification management for the property sector, serving letting agents, housing associations, BTR organisations, and property developers. Founded in 2014, we now support over 3,000 partners and more than 1 million properties. Our award-winning void energy service automates change of tenancy notifications to councils, water companies and energy suppliers, cutting admin time significantly. Through our industry partners we provide bespoke void energy billing and smart meter installations. This is just the tip of the iceberg, we're always looking for more innovative ways to make utility management effortless. \n \n About the Role \n As a Product Owner within our Integrated Services team, you will be trusted to define the vision, priority and direction of the systems that support the growing needs of the customer and wider business. You will work closely with software developers, business analysts, and operations teams to oversee delivery, manage dependencies and translate business needs into deliverable outcomes. This is a high-autonomy role, where you will be expected to research, plan and make decisions within your own area of responsibility, with the support of the Integrated Services delivery team, wider Product team & the Head of Product. \n \n Key Responsibilities \n\n • Own the Integrated Services roadmap and backlog, applying strong prioritisation and discovery practices.\n, • Translate business goals into clear product outcomes and success metrics.\n, • Build and maintain strong relationships with partners, agents and internal operations teams.\n, • Run rigorous product discovery with internal stakeholders, clients & partners to identify opportunities and design solutions.\n, • Work with Engineering teams to scope and de-risk technical solutions and provide support throughout delivery.\n, • Coordinate with other Product teams on dependencies, sequencing & ideation.\n, • Communicate priorities, trade-offs and progress clearly to leadership and business stakeholders.\n\n \n Essential experience & skills \n\n • A passion for product ownership / product management with a track record of outcome-driven delivery (ideally 3-5+ years).\n, • Excellent product fundamentals: discovery, prioritisation, backlog health, writing clear requirements, and measuring impact.\n, • Strong analytical skills\n, • Ability to get up to speed quickly on technical and domain detail.\n, • Confident stakeholder management across technical and non-technical audiences.\n, • Comfort working in an agile delivery environment.\n, • High competency with AI tools in your day-to-day workflow.\n\n \n Desirable \n\n • Experience working with integrations, APIs and data automation.\n, • Background in property management, PropTech, CRMs and/or B2B SaaS.\n, • Familiarity with data / analytics tooling.\n, • Relevant Product certifications (CSPO, PSPO, POPM etc).\n\n \n Location \n\n • We primarily operate on a hybrid approach with 3 days in our Manchester City Centre office. We will consider alternative working patterns, please reach out before you apply to see what options are available for this role.\n\n \n Benefits \n\n • Pension scheme\n, • Private health care\n, • Regular social activities (Nights outs, team meals etc)\n, • City centre location\n\n \n Helpthemove is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. \n \n Interview Process \n Three stages: \n\n • An introductory call with our Head of Product.\n, • Skills & competency focused interview.\n, • Final values-based interview with an introduction to other team members.\n

Out of Hours Contact Centre Manager \n Salary: £17.95 per hour \n Hours: 32 hours per week \n\n • Monday, Tuesday and Friday: 3pm–11pm\n, • Sunday: 10am–8pm\n\n \n We are recruiting an experienced Contact Centre Manager to lead an out-of-hours customer service operation within the property maintenance sector. \n \n This is a hands-on role for someone who thrives in a fast-paced environment and can confidently manage people, performance and service levels during busy shifts. You will lead from the floor, supporting and coaching your team in real time. \n \n The role \n\n • Leading and motivating the out-of-hours team\n, • Managing live call volumes, answer rates and waiting times\n, • Monitoring individual and team performance against KPIs\n, • Providing real-time coaching, feedback and development\n, • Managing attendance and performance\n, • Completing quality monitoring and maintaining high service standards\n, • Supporting employee engagement and retention\n, • Making confident decisions during high-pressure situations\n, • Working closely with the wider management team\n, • Identifying opportunities to improve the service\n\n \n About you \n\n • At least three years’ management experience within a contact centre\n, • Experience within property maintenance, facilities management or a reactive emergency service environment\n, • A strong record of achieving contact centre KPIs\n, • Experience improving underperformance and developing teams\n, • Confidence managing busy shifts independently\n, • Strong communication and people-management skills\n, • Experience using CRM systems, telephone software and Microsoft Office\n, • A calm, organised and decisive approach\n, • A collaborative and approachable management style\n\n \n This is a great opportunity for an experienced manager who enjoys being close to the operation, developing people and taking genuine ownership of performance.

ConnexAI is expanding the Quality team. As a Quality Coach, you will monitor agents, review performance and quality metrics, and provide constructive feedback to both agents and managers. You will identify areas for improvement, support process optimisation, and ensure that service standards consistently meet or exceed expectations. Your role will help drive better customer experiences while supporting the team's development and performance. \n \n Core Responsibilities \n\n • Advocate for outstanding customer experience and ensure service standards exceed expectations.\n, • Monitor agent performance in a fast-paced service environment and provide constructive, actionable feedback.\n, • Identify improvement opportunities, drive quality performance, and support process optimisation.\n, • Embed a customer-first culture, collaborating with stakeholders to foster continuous improvement.\n, • Build strong relationships within the team, promoting trust, open communication, and team success.\n, • Help create a positive, engaged, and professional team environment while achieving agreed targets.\n, • Proactively identify recurring issues and fix root causes to improve overall service quality.\n\n \n Key Requirements \n\n • At least 6 months of experience coaching teams in an inbound and outbound call centre setting, demonstrating the ability to enhance performance quality and support ongoing process improvement.\n, • Experience in inbound/outbound call centre environments with strong customer service skills.\n, • Proficient in computer systems with the ability to analyse data and produce trend/recommendation reports.\n, • Knowledge of continuous improvement techniques and quality assurance tools.\n, • Enthusiastic and growth-oriented, with the potential to develop within the company.\n\n \n About ConnexAI \n ConnexAI is an award-winning Conversational AI platform. Designed by an elite engineering team, ConnexAI’s technology enables organisations to maximise profitability, increase revenue, and take productivity to new levels. \n ConnexAI provides cutting-edge, enterprise-grade AI applications, including AI Agent, AI Guru, AI Analytics, ASR, AI Voice, and AI Quality. \n

Commercial Property Manager \n Manchester City Centre \n £55,000–£65,000 \n \n The opportunity \n A major global investment business is looking for an experienced Commercial Property Manager to join its Manchester team. \n You’ll manage a portfolio of high-quality commercial assets, working closely with internal asset management and facilities teams to ensure properties are well maintained, compliant and performing to a high standard. \n This is a great opportunity for a commercially minded Property Manager to join a highly regarded investment platform and play a key role in delivering an excellent occupier experience. \n \n Key responsibilities \n\n • Manage day-to-day operations across a commercial property portfolio\n, • Build strong relationships with occupiers, suppliers and key stakeholders\n, • Oversee maintenance, contractors, inspections and compliance\n, • Manage service charge budgets and property expenditure\n, • Support planned preventative maintenance and improvement programmes\n, • Work closely with asset management, facilities, finance and legal teams\n, • Monitor property performance and identify opportunities for improvement\n, • Prepare reports and management information\n, • Ensure compliance with relevant property, H&S and insurance requirements\n, • Proactively manage occupier queries and deliver a high level of customer service\n\n \n About you \n We’re looking for an experienced Commercial Property Manager with: \n\n • Proven experience managing commercial property portfolios\n, • Strong understanding of property management and service charge principles\n, • Good knowledge of relevant legislation, H&S and compliance\n, • Experience managing budgets, contractors and suppliers\n, • Strong commercial awareness and attention to detail\n, • Excellent communication and relationship-building skills\n, • A proactive, solutions-focused approach\n, • The ability to work effectively with asset management and wider investment teams\n\n \n For more information please call Simon Chevis on 0161 607 5087 or schevis@macdonaldandcompany.com

£12.71 per hour plus uncapped bonus 35 Hours per week Monday to Sunday 6am-2am (full flexibility required to work early, afternoon and late shifts) Ongoing Temporary Position Office based – At our iconic Media City Headquarters Training Provided – 2 weeks Monday to Friday training Be the difference when it matters most When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in: As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. What you’ll be doing •Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities •Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel •Managing the situation end-to-end, from the first call through to resolution •Keeping members informed with clear, proactive updates so they always know what’s happening What we’re looking for •Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential) •The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations •Strong problem-solving skills and sound judgement under pressure •Confidence using multiple systems and handling information accurately •A proactive mindset - you take ownership and see things through If you are interested please apply now

Do you have a natural flair for sales, a passion for creating unforgettable holidays, and the confidence to turn customer enquiries into bookings? My client are looking for an enthusiastic and commercially driven Cruise Sales Executive to join a growing specialist travel business. This is an exciting opportunity for an experienced travel sales professional to work from home, helping customers create and book exceptional cruise holidays tailored specifically to their needs. The Role As a Cruise Sales Executive, you'll be responsible for handling customer enquiries and converting leads into confirmed cruise bookings. Using your strong destination knowledge, cruise expertise and experience in dynamic packaging, you'll build the perfect holiday for each customer - combining cruise itineraries with flights, hotels, transfers and other travel arrangements where required. You'll be confident working towards ambitious sales targets while ensuring every customer receives a highly personalised and professional service. What You'll Be Doing Build strong relationships with customers and quickly understand their holiday requirements through effective questioning. Research and compare options across multiple suppliers and booking systems to find the perfect holiday. Create bespoke cruise packages tailored to individual customer needs and budgets. Confidently overcome objections and use your sales skills to convert enquiries into bookings. Take ownership of the customer journey from initial enquiry through to confirmed booking. Process customer payments accurately and securely. Use a variety of supplier websites, booking platforms and travel systems to confirm different elements of a holiday. Accurately enter and maintain booking information within internal systems. Consistently achieve and exceed individual sales targets. Maintain exceptional attention to detail throughout the booking process. Deliver outstanding customer service that encourages repeat and referral business.About You My client is looking for someone who is sales-focused, commercially minded and genuinely passionate about travel. You'll ideally have previous experience within a travel agency, travel call centre or similar sales environment, with a proven ability to work towards - and exceed - targets. You'll be: Highly target-driven and motivated by achieving results. Confident, enthusiastic and commercially focused. An excellent communicator who can quickly build rapport with customers. Passionate about travel, with strong worldwide destination knowledge. Experienced in selling cruise, luxury European or worldwide holidays. Comfortable creating dynamic packages and bespoke itineraries. Highly organised with exceptional attention to detail. Able to manage multiple priorities in a fast-paced environment. A confident user of technology, booking systems and supplier websites. A quick learner who can adapt to new products, systems and processes. Proactive, positive and able to work independently in a homebased environment.Experience & Knowledge Previous experience within a travel agency or travel sales environment is highly desirable, together with: A proven track record of achieving or exceeding sales targets. Experience delivering exceptional customer service. Experience packaging multiple travel products into bespoke holidays. Strong knowledge of worldwide destinations. Experience using Global Distribution Systems (GDS). Confidence working across multiple supplier websites and booking platforms. Strong computer literacy and the ability to learn new systems quickly.What's On Offer? Competitive salary. Performance-related bonus. Contributory pension scheme. Travel discounts and a range of employee benefits. Genuine opportunities for career progression within a growing specialist travel business. The flexibility and convenience of a fully homebased role.Ready to take the next step? If you're an experienced travel sales professional who loves cruise, thrives on targets and takes pride in delivering exceptional customer experiences, we'd love to hear from you. To apply for this exciting opportunity, please call Gemma (phone number removed) or email your CV to Alternatively click 'Apply Now' below and follow our easy to view instructions below

Office Coordinator - Team supervision experience essential Manchester City centre Permanent Fully office based £30,000 - £34,500 Are you a proactive leader with a passion for delivering exceptional office and facilities management services? Our client, a leading law firm, is searching for an office coordinator to join their vibrant team in Manchester city centre! What You'll Do: As the Office Coordinator, you will play a vital role in overseeing facilities coordination including document management and managing a team of facilities coordinators. Your responsibilities will include: Building Relationships: Support the Facilities Manager in nurturing strong partnerships with key stakeholders, end users, and service providers. Service Quality: Assist in developing and implementing improvements to contracted services, ensuring they reflect best practices in facilities management. Team Leadership: Lead and motivate a dedicated team of Facilities Coordinators and a Receptionist, ensuring high-quality service delivery and performance. Quality Monitoring: Oversee service provider performance and compliance with quality management systems, ensuring standards are met and exceeded. Key Responsibilities Include: Ensuring the front of house service delivers excellent customer service at all times Assisting with administration including travel bookings Document management Working closely with a range of contractor and suppliers Managing AV equipment and ensuring smooth operations. Overseeing building maintenance, including minor repairs and upkeep. Ensuring cleanliness and hygiene across all common areas. Facilitating business continuity and effective waste management. Supervising health and safety compliance and emergency procedures. Managing office supplies, stationery, and equipment maintenance. What We're Looking For: To thrive in this role, you should possess: Experience: At least 2 years in a similar role, with experience in facilities and team supervision. Skills: Strong customer service skills, excellent organisational abilities, and proficiency in using MS Office (Word, Excel, Outlook). Attitude: A customer-focused, "can-do" mindset, with an approachable and cheerful demeanour. If you're ready to take on this exciting challenge and contribute to a thriving workplace, we want to hear from you! Apply today to become a key player in our client's facilities management team. To Apply: Please send your CV to (url removed) or call (phone number removed). Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

We're recruiting on behalf of a well-established building services company for an experienced Multi Skilled Static Engineer to join their team at a commercial site in Manchester City Centre. You'll be responsible for the day-to-day operation, planned preventative maintenance, fault finding, repair, and periodic inspection of the full spectrum of building services - including Electrical, HVAC, plumbing, water systems, and BMS. This is a static role, meaning you'll build a deep knowledge of one site and its critical systems, both mechanical and electrical, and play a key part in keeping building operations running smoothly. Job details: - Carry out PPM and reactive maintenance across electrical, HVAC, water, and BMS systems to SFG20 standards. - Undertake fault finding, repair, and periodic inspection and testing. - Develop and retain in-depth knowledge of all site-critical systems and their control interfaces. - Fulfil authorised person responsibilities for boilers, pressure vessels, confined spaces, and fuels. - Ensure compliance with Health & Safety, COSHH, and Permit to Work regulations at all times. - Liaise with site staff, sub-contractors, and operational departments to maintain continuity of service. - Log and report all works accurately via the company's CAFM system. - Support the incident management group when required. Essential Qualifications: - One or more of the following electrical qualifications: - City & Guilds 2330 (Level 2 & 3), 236 Pt 2, 2360 Pt 2, or 2351 (all eight units). - City & Guilds 2365-03 Level 3 Diploma in Electrical Installation. - City & Guilds 8202-30 Level 3 Advanced Technical Diploma (Tecbac). - EAL Level 3 Diploma or Advanced Diploma in Electrical Installation. - 18th Edition (BS 7671:2018) - (Essential). - NET AM2 Certificate - (Desirable). Experience: - Minimum 5 years' experience working with commercial electrical systems. - Hands-on experience with HVAC and water systems. - SFG20 servicing experience. - Strong fault-finding and problem-solving ability. - Good IT skills and ability to complete CAFM reports. - Excellent communication skills and a customer-focused approach. - Ability to multi-task and work under pressure. - Team player with a flexible attitude. What’s on offer: - Salary: Up to £40,000 - Monday to Friday 8:00am - 4:30pm (no call-outs or weekends) - 31 days annual leave (inc. bank holidays), rising to 35 days after 5 years' service - 5.7% employer pension contribution - Employee referral bonus - Perk box - Screwfix card - Employee of the month & Birthday voucher - Regular company socials & charity events Please note: All applicants must have the right to work in the UK. Our client does not offer sponsorship

Concierge – PermanentLocation: Manchester City Centre Hours: 7:30am – 1:00pm/ Mon-Fri (30hours per week) Type: Permanent Hourly Rate:13.45ph Join Our Prestigious TeamWe’re looking for a professional, reliable, and customer-focused Concierge to be the welcoming face of a landmark residential building in the heart of Manchester. If you thrive in a front-of-house role and enjoy creating a secure, friendly environment, this could be the perfect opportunity. Key Responsibilities Deliver exceptional front-of-house service to residents, visitors, and contractors Handle enquiries in person, by phone, and via email with professionalism Manage deliveries and bookings, ensuring smooth access to the building Coordinate with contractors and service providers as needed Maintain building security through regular checks and monitoring entry points Keep communal areas pristine and welcoming at all times About You Experience in concierge or customer service roles is desirable Excellent communication and interpersonal skills Strong organisational skills and attention to detail Proactive and responsible approach to daily tasks What We Offer Competitive salary Supportive team environment Prestigious workplace in Manchester City Centre If you're approachable, professional, and committed to delivering top-tier service, we’d love to hear from you. Please call Helen on (phone number removed) or email (url removed) This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time

Guest Experience Manager Manchester City Centre £30,000 - £33,000 Our client is the UK’s leading specialist in commercial property and asset management. They are also an excellent employer who take fabulous care of their much valued staff. Quite possibly the most important appointment of the building, this is a front of house role that gives the building personality and puts life and soul into everyday occupation for guests. Hours of work are 8am - 5pm, Monday - Friday. Responsibilities Ensuring a warm welcome full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful – whether lobbies, WCs, showers, cycle stores or smokers’ areas – being house proud and thinking about whether these spaces are working for customers Being eagle-eyed about attention to detail Demonstratively ensuring all service partner staff are customer friendly, implementing skills and behaviour training when needed. Pursuing outstanding occupier satisfaction in the handling of guests, employees and client events Implementing outstanding reception procedures – call handling, service desk requests, key handling, post and deliveries, bookings of amenity space, problem handling, emergency notifications. Reporting service failures to the Help Desk and owning their resolution. Zero tolerance to damage or poor standards Line management of the Guest Experience Host You are the Building Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything that goes on! Regularly reviewing all building amenities and engage with occupiers through meetings and surveys to identify changes in requirements. Identifying initiatives such as lunchtime run or yoga clubs and other social opportunities, such as book clubs, salsa lessons, networking drinks for people to meet or experience downtime. Install and maintain community boards to showcase local amenities that people should know about Secure a budget to mark seasonal events in style and appropriate to the building and its people. Liaise with other GXMs across the network to explore services and amenities offered elsewhere. * Maintaining the building’s website ensuring content is up to date, and working with appointed design agency to keep it relevant, engaging and offering a great user experience If you are a resilient and enthusiastic individual eager to grow and develop - with the ability to self manage and show initiative, then please reach out. We are keen to hear from friendly and approachable candidates with experience working within a similar role

Your new company This is an exciting opportunity to join a large, complex and values-driven organisation with a strong focus on delivering outstanding people services. The organisation is committed to continuous improvement, digital transformation and providing a high-quality employee experience. Working within a collaborative HR function, you will play a key role in supporting operational excellence and driving service improvements across a diverse workforce. Your new role This role is a 12-month fixed-term contract. Reporting to a senior HR leader, you will lead a busy HR Service Centre responsible for delivering a full employee lifecycle service. You will oversee service delivery, manage and develop a team of HR professionals, and ensure the provision of a responsive, customer-focused HR operation. Acting as the escalation point for complex HR matters, you will work closely with senior stakeholders to improve processes, enhance service standards and drive continuous improvement. The role also has significant involvement in HR systems, data management, compliance and the implementation of people-related projects and initiatives. What you'll need to succeed You will be an experienced HR operations leader with a strong track record of managing high-volume HR service delivery teams. You will have previously worked as a Team Leader within a shared service centre, ideally having managed an HR team of Administrators and Advisors. You will be a confident people manager, skilled in coaching, developing and motivating teams to achieve excellent customer service outcomes. You will possess a strong understanding of HR processes, employment legislation, GDPR and compliance requirements, alongside experience of working with HR systems and data. The successful candidate will demonstrate excellent stakeholder management skills, the ability to influence at all levels, and a proactive approach to problem-solving, process improvement and change delivery. Ideally you will also have knowledge of overseeing payroll processes What you'll get in return In return, you will have the opportunity to lead a well-established HR operations function and play a pivotal role in shaping and improving services that impact employees across the organisation. The role offers hybrid working, 3 days a week on site. You will work with a supportive leadership team, contribute to strategic people initiatives and gain exposure to significant transformation and systems projects. This role offers the chance to make a tangible impact while further developing your leadership, operational and strategic HR expertise within a progressive and forward-thinking environment. To discuss this role in more detail, contact Lucy Ayrton. (phone number removed) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Romanian and English Speaking First Response Advisor Location: Newcastle City Centre Salary: £23,250 per annum Contract: Full-time, Permanent About the Role We are seeking a First Response Advisor (English and Romanian speaking) to join a busy legal team in Newcastle City Centre. This is an excellent opportunity for someone with strong communication skills and a professional manner to become an integral part of our client care team. The successful candidate will act as the first point of contact for new and existing clients, handling enquiries in all three languages. You will play a key role in ensuring that client information is accurately captured and that each enquiry is managed efficiently and with care. Key Responsibilities • Client Communication: Answer incoming calls and emails, providing clear and professional information in English and Romanian, depending on client needs., • Attendance Taking: Record accurate details of client enquiries and attendance notes for the First Response Team, ensuring information is logged correctly., • Client Support: Assist clients with initial queries and direct them to the appropriate department or legal team member., • Case Administration: Update case management systems with relevant client data and maintain accurate and confidential records., • Team Coordination: Work closely with colleagues to ensure a smooth client journey and seamless handover of information., • Compliance: Ensure all communication and data handling meet the firms compliance and confidentiality standards. About You • Fluent language skills in English and Romanian are essential, as the role involves supporting clients who communicate in these languages., • Excellent communication and interpersonal skills, with the ability to handle sensitive information with discretion., • Strong attention to detail and accurate record-keeping., • Confident working in a fast-paced office environment and managing multiple priorities., • Previous experience in an administrative, call-handling or customer service roleideally within a legal or professional services environmentis desirable but not essential. NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy. JBRP1_UKTJ

Job title Compliance Team Leader Function Contact Centre Location Ripponden / Manchester Reports to Head of Inside Sales Responsible for staff TBC About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview Embedding a high-performance sales culture and developing relationships with the team supporting and coaching team members to manage the delivery of your individual and team target. Key tasks Sales Delivery • Inspiring sales agents to deliver excellent levels of individual/team performance and customer satisfaction., • Ensuring digital leads are converted within agreed SLAs, • Organise and tracking of all potential leads maintaining MIS., • Resolution and removal of blockers to support target achievement., • Generate and share information on individual and team performance., • Provide quality customer service, role modelling values in all interactions with clients., • Achieve and monitor the progress of KPIs on a daily / weekly/ monthly basis, • Senior stakeholder engagement across the wider business, • 121 coaching on sales relevant areas to improve performance People Management • Daily coaching and development of team members., • Manage any employee relations issues in line with the policies set out by the business., • Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products., • Identify address any training and development needs and ensure teams have a personal development plan., • Hold team briefing sessions / workshops to update the team on best practice., • Ensure calls, emails, web leads and all data traffic are answered within agreed timescales and in an appropriate manner., • Own individual and team call observation feedback to manage and improve sales quality, • Completion of regular performance reviews and support goal setting, • Provide guidance and answers to staff, • Organise engagement activities JBRP1_UKTJ

Prestigious opportunity for a Network Solutions Design Engineer (Aruba) with a global leader in the provision of cutting-edge connectivity and digital solutions, delivering world class broadband, mobile and network services. Our customer solutions design team lead the way in implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft using technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs. We are inviting you to join our success story based in Manchester, Bristol, Leeds, Birmingham and Newcastle in a hybrid role 3 days a week in the office and 2 days remotely. Taking High Level Designs into the Low-Level detail at the Post-Sale stage, implementing the solution followed by thorough testing before handing over to the relevant support or managed service teams. You will be responsible for: - • Capturing detailed customer technical requirements and translating into technical solutions design, • Management and delivery of the technical direction of the solutions design, • Managing the review and validation processes for both new and in-life products and services, • Managing customer solutions design engagement, statement of work creation and 3rd party deliverables, • Facilitating strong customer relationships at a senior level, • Customer migration planning and implementation, • Resolving complex solution and service issues, leading root cause analysis and escalation, • Identification of potential risks, implementing controls and mitigations, • Ensuring delivery of thought leadership in complex bids and agreeing a strategic approach If you possess a combination of the following skills, then LET'S TALK! • Experience in low level and high level design of complex network solutions, • Proven experience in network design, ideally with enterprise or public sector clients., • Strong stakeholder management and leadership skills, • HPE Aruba certified to Associate level (changed to Associate level) with a solid working knowledge of the following would be highly advantageous:, • Aruba AOS-S Switches, • Aruba AOS-8 WLAN, • Aruba AOS-CX Switches, • Aruba AOS-10 WLAN, • Aruba Central, • Aruba ClearPass, • Aruba SD-WAN Knowledge of Cisco networking technologies advantageous: • Traditional Cisco WAN, • Traditional Cisco LAN, • Cisco Wireless, • Cisco SDA, • Catalyst Centre, • Cisco ISE In return, you will be rewarded with on going training and career development, 10% on target bonus, an enviable pension scheme, 25 days holiday plus Bank holidays, discounted broadband, mobile and TV packages and much more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be JBRP1_UKTJ

Job title Quality Manager Function Internal Sales Location Manchester or Ripponden Office Reports to Quality & Compliance Manager Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview The Quality & Sales Enablement Specialist is responsible for improving sales performance, customer outcomes, and compliance standards by using quality assurance insights to drive coaching, development, and continuous improvement across the sales function. The role involves supporting call quality, managing queries from customers and the wider business, and carrying out due diligence checks. It also includes working closely with sales executives and managers to deliver a live call audit status whilst promoting a strong culture of compliance across the business. Key tasks • Review and assess customer interactions against defined quality frameworks. • Maintain quality scorecards, audit records, and performance reports. • Provide clear and constructive feedback to sales colleagues and management teams. • Maintain a live status on workload and sales activity delegated from the Quality Manager. • Supporting the effective implementation and ongoing development of the quality framework. Insight, Reporting & Continuous Improvement • Prepare and analyse quality, customer, and sales performance data. • Produce regular quality and sales insight reports. • Identify risks, trends, and development opportunities. • Recommend and support continuous improvement initiatives. • Support the delivery of a positive quality, compliance, and sales culture. Other tasks include: • Tracking coaching effectiveness and improvement outcomes. • Working closely with Sales Managers, Team Leaders, Training Teams, and operational stakeholders. • Supporting onboarding and ongoing capability development of sales teams. • Acting as a key contact for sales quality and performance, insights. • Maintaining an understanding of sales processes, customer needs, and upcoming business changes. • Supporting complaint investigations and root-cause analysis. • Any other tasks delegated by management as required Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) • Experience conducting audits, interaction reviews, or quality assessments. • Ability to analyse data and identify trends. • Experience engaging with managers and stakeholders. • Strong computer literacy with moderate/ intermediate knowledge of Microsoft 365 applications and CRM navigation • Experience within a telephony-based contact centre or sales support environment. • Proficiency with Microsoft Excel, SharePoint and Power BI. • Experience providing feedback, coaching, or performance support. • Knowledge of compliance, customer experience, or continuous improvement methodologies. Personal qualities (the way you think and act) • A positive, proactive attitude. • Strong attention to detail. • Excellent communication and coaching skills. • Analytical and problem-solving abilities. • Commercial awareness and customer focus. • A passion for continuous improvement and developing others. Qualifications TPBN1_UKTJ

Bupa is seeking a Service Team Manager to lead and develop our contact centre frontline, delivering excellent service to our customers. You will coach, monitor performance against service levels and drive improvements by analysing call demand and customer needs, working with stakeholders to improve

Prestigious opportunity for a Network Solutions Design Engineer (Aruba) with a global leader in the provision of cutting-edge connectivity and digital solutions, delivering world class broadband, mobile and network services. Our customer solutions design team lead the way in implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft using technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs. We are inviting you to join our success story based in Manchester, Bristol, Leeds, Birmingham and Newcastle in a hybrid role 3 days a week in the office and 2 days remotely. Taking High Level Designs into the Low-Level detail at the Post-Sale stage, implementing the solution followed by thorough testing before handing over to the relevant support or managed service teams. You will be responsible for: - Capturing detailed customer technical requirements and translating into technical solutions design Management and delivery of the technical direction of the solutions design Managing the review and validation processes for both new and in-life products and services Managing customer solutions design engagement, statement of work creation and 3rd party deliverables Facilitating strong customer relationships at a senior level Customer migration planning and implementation Resolving complex solution and service issues, leading root cause analysis and escalation Identification of potential risks, implementing controls and mitigations Ensuring delivery of thought leadership in complex bids and agreeing a strategic approach If you possess a combination of the following skills, then LET'S TALK! Experience in low level and high level design of complex network solutions Proven experience in network design, ideally with enterprise or public sector clients. Strong stakeholder management and leadership skills HPE Aruba certified to Associate level (changed to Associate level) with a solid working knowledge of the following would be highly advantageous: Aruba AOS-S Switches Aruba AOS-8 WLAN Aruba AOS-CX Switches Aruba AOS-10 WLAN Aruba Central Aruba ClearPass Aruba SD-WAN Knowledge of Cisco networking technologies advantageous: Traditional Cisco WAN Traditional Cisco LAN Cisco Wireless Cisco SDA Catalyst Centre Cisco ISE In return, you will be rewarded with on going training and career development, 10% on target bonus, an enviable pension scheme, 25 days holiday plus Bank holidays, discounted broadband, mobile and TV packages and much more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company This is an exciting opportunity to join a large, complex and values-driven organisation with a strong focus on delivering outstanding people services. The organisation is committed to continuous improvement, digital transformation and providing a high-quality employee experience. Working within a collaborative HR function, you will play a key role in supporting operational excellence and driving service improvements across a diverse workforce. Your new role This role is a 12-month fixed-term contract. Reporting to a senior HR leader, you will lead a busy HR Service Centre responsible for delivering a full employee lifecycle service. You will oversee service delivery, manage and develop a team of HR professionals, and ensure the provision of a responsive, customer-focused HR operation. Acting as the escalation point for complex HR matters, you will work closely with senior stakeholders to improve processes, enhance service standards and drive continuous improvement. The role also has significant involvement in HR systems, data management, compliance and the implementation of people-related projects and initiatives. What you'll need to succeed You will be an experienced HR operations leader with a strong track record of managing high-volume HR service delivery teams. You will have previously worked as a Team Leader within a shared service centre, ideally having managed an HR team of Administrators and Advisors. You will be a confident people manager, skilled in coaching, developing and motivating teams to achieve excellent customer service outcomes. You will possess a strong understanding of HR processes, employment legislation, GDPR and compliance requirements, alongside experience of working with HR systems and data. The successful candidate will demonstrate excellent stakeholder management skills, the ability to influence at all levels, and a proactive approach to problem-solving, process improvement and change delivery. Ideally you will also have knowledge of overseeing payroll processes What you'll get in return In return, you will have the opportunity to lead a well-established HR operations function and play a pivotal role in shaping and improving services that impact employees across the organisation. The role offers hybrid working, 3 days a week on site. You will work with a supportive leadership team, contribute to strategic people initiatives and gain exposure to significant transformation and systems projects. This role offers the chance to make a tangible impact while further developing your leadership, operational and strategic HR expertise within a progressive and forward-thinking environment. To discuss this role in more detail, contact Lucy Ayrton. (phone number removed) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Do you have a natural flair for sales, a passion for creating unforgettable holidays, and the confidence to turn customer enquiries into bookings? My client are looking for an enthusiastic and commercially driven Cruise Sales Executive to join a growing specialist travel business. This is an exciting opportunity for an experienced travel sales professional to work from home, helping customers create and book exceptional cruise holidays tailored specifically to their needs. The Role As a Cruise Sales Executive, you'll be responsible for handling customer enquiries and converting leads into confirmed cruise bookings. Using your strong destination knowledge, cruise expertise and experience in dynamic packaging, you'll build the perfect holiday for each customer - combining cruise itineraries with flights, hotels, transfers and other travel arrangements where required. You'll be confident working towards ambitious sales targets while ensuring every customer receives a highly personalised and professional service. What You'll Be Doing Build strong relationships with customers and quickly understand their holiday requirements through effective questioning. Research and compare options across multiple suppliers and booking systems to find the perfect holiday. Create bespoke cruise packages tailored to individual customer needs and budgets. Confidently overcome objections and use your sales skills to convert enquiries into bookings. Take ownership of the customer journey from initial enquiry through to confirmed booking. Process customer payments accurately and securely. Use a variety of supplier websites, booking platforms and travel systems to confirm different elements of a holiday. Accurately enter and maintain booking information within internal systems. Consistently achieve and exceed individual sales targets. Maintain exceptional attention to detail throughout the booking process. Deliver outstanding customer service that encourages repeat and referral business.About You My client is looking for someone who is sales-focused, commercially minded and genuinely passionate about travel. You'll ideally have previous experience within a travel agency, travel call centre or similar sales environment, with a proven ability to work towards - and exceed - targets. You'll be: Highly target-driven and motivated by achieving results. Confident, enthusiastic and commercially focused. An excellent communicator who can quickly build rapport with customers. Passionate about travel, with strong worldwide destination knowledge. Experienced in selling cruise, luxury European or worldwide holidays. Comfortable creating dynamic packages and bespoke itineraries. Highly organised with exceptional attention to detail. Able to manage multiple priorities in a fast-paced environment. A confident user of technology, booking systems and supplier websites. A quick learner who can adapt to new products, systems and processes. Proactive, positive and able to work independently in a homebased environment.Experience & Knowledge Previous experience within a travel agency or travel sales environment is highly desirable, together with: A proven track record of achieving or exceeding sales targets. Experience delivering exceptional customer service. Experience packaging multiple travel products into bespoke holidays. Strong knowledge of worldwide destinations. Experience using Global Distribution Systems (GDS). Confidence working across multiple supplier websites and booking platforms. Strong computer literacy and the ability to learn new systems quickly.What's On Offer? Competitive salary. Performance-related bonus. Contributory pension scheme. Travel discounts and a range of employee benefits. Genuine opportunities for career progression within a growing specialist travel business. The flexibility and convenience of a fully homebased role.Ready to take the next step? If you're an experienced travel sales professional who loves cruise, thrives on targets and takes pride in delivering exceptional customer experiences, we'd love to hear from you. To apply for this exciting opportunity, please call Gemma (phone number removed) or email your CV to Alternatively click 'Apply Now' below and follow our easy to view instructions below

£12.71 per hour plus uncapped bonus 35 Hours per week Monday to Sunday 6am-2am (full flexibility required to work early, afternoon and late shifts) Ongoing Temporary Position Office based – At our iconic Media City Headquarters Training Provided – 2 weeks Monday to Friday training Be the difference when it matters most When someone breaks down, it’s more than just a vehicle issue - it can be stressful, disruptive, and sometimes unsafe. That’s where you come in: As a Resolution Specialist, you’ll be the calm, capable voice who takes control in that moment. You’ll solve problems, provide reassurance, and make sure our members get the help they need - quickly, safely, and with confidence. What you’ll be doing -Taking ownership of breakdown calls, working quickly to understand the customer’s situation and any vulnerabilities -Assessing cover and identifying the best solution - from remote fixes through to arranging assistance or onward travel -Managing the situation end-to-end, from the first call through to resolution -Keeping members informed with clear, proactive updates so they always know what’s happening What we’re looking for -Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential) -The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations -Strong problem-solving skills and sound judgement under pressure -Confidence using multiple systems and handling information accurately -A proactive mindset - you take ownership and see things through If you are interested please apply now

IT Equipment Coordinator £16.21 per hour Manchester City Centre On-going temp role, fully office based Full-time (37 hours per week) Office Angels are recruiting for an IT Equipment Coordinator for a regulatory body whose head office is based in Manchester City Centre. This role sits in between the IT service desk and the IT operations team assisting with coordinating equipment to colleagues. This role does not involve day to day helpdesk support. This vacancy is temporary, guaranteed for the next 3-4 months, however there is a strong possibility of extension and you will have the ability to apply for permanent positions. This role is due to start imminently, you must be available to start at a relatively short notice. Due to the nature of the organisation, the successful candidate will be subject to a standard DBS check and a 3-year reference clearance, and you will be required to provide up-to-date proofs of address and contact details of referees. Key Responsibilities: Distribute and collect IT equipment for employees across the Manchester office. Support laptop and hardware rollout programmes, including device swaps and upgrades Provide clear guidance to users to help resolve basic device setup issues Person Specification: Previous IT or helpdesk experience is not essential; this role would suit someone looking to gain experience within an IT environment Strong customer service and communication skills with confidence interacting with colleagues face-to-face on a daily basis Comfortable undertaking routine and repetitive tasks while maintaining a high standard of work Excellent attention to detail with the ability to maintain accurate records and update systems in real time Well organised, reliable and able to manage multiple requests in a busy office environment Positive, approachable and team-oriented, with a willingness to support colleagues and deliver a great user experience Excellent verbal and written English (essential) Basic understanding of safeguarding (desirable) Benefits: Weekly pay Hybrid working Accrue the weekly equivalent of 40 days holiday after 12 weeks If you are interested, please apply or email your CV to (url removed). If you have a question about the role, feel free to give the office a call on (phone number removed)! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Office Coordinator - Team supervision experience essential Manchester City centre Permanent Fully office based £30,000 - £34,500 Are you a proactive leader with a passion for delivering exceptional office and facilities management services? Our client, a leading law firm, is searching for an office coordinator to join their vibrant team in Manchester city centre! What You'll Do: As the Office Coordinator, you will play a vital role in overseeing facilities coordination including document management and managing a team of facilities coordinators. Your responsibilities will include: Building Relationships: Support the Facilities Manager in nurturing strong partnerships with key stakeholders, end users, and service providers. Service Quality: Assist in developing and implementing improvements to contracted services, ensuring they reflect best practices in facilities management. Team Leadership: Lead and motivate a dedicated team of Facilities Coordinators and a Receptionist, ensuring high-quality service delivery and performance. Quality Monitoring: Oversee service provider performance and compliance with quality management systems, ensuring standards are met and exceeded. Key Responsibilities Include: Ensuring the front of house service delivers excellent customer service at all times Assisting with administration including travel bookings Document management Working closely with a range of contractor and suppliers Managing AV equipment and ensuring smooth operations. Overseeing building maintenance, including minor repairs and upkeep. Ensuring cleanliness and hygiene across all common areas. Facilitating business continuity and effective waste management. Supervising health and safety compliance and emergency procedures. Managing office supplies, stationery, and equipment maintenance. What We're Looking For: To thrive in this role, you should possess: Experience: At least 2 years in a similar role, with experience in facilities and team supervision. Skills: Strong customer service skills, excellent organisational abilities, and proficiency in using MS Office (Word, Excel, Outlook). Attitude: A customer-focused, "can-do" mindset, with an approachable and cheerful demeanour. If you're ready to take on this exciting challenge and contribute to a thriving workplace, we want to hear from you! Apply today to become a key player in our client's facilities management team. To Apply: Please send your CV to (url removed) or call (phone number removed). Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Senior Scheduler - Lead Engineer Planner Manchester (Whitefield) A UK Manufacturer of renewable heating products, are seeking a Senior Scheduler/Lead Planner, to undertake the planning of service calls whilst supporting the development & growth of the customer service & planning team. The Role You'll be the key link between customers, engineers, service partners and the technical team, helping to keep the service operation running smoothly. Managing incoming service enquiries and reported faults Booking and coordinating engineers and site visits Liaising with customers and arranging site access Managing warranty claims and service jobs Collaborating engineer reports, supporting documentation Arranging parts and deliveries to site Raising and managing purchase orders Keeping customers updated throughout the process * Helping develop and improve service processes as the team grows Your Experience Previous experience in Engineer Scheduling, Service Call Planning, Service Coordination, FM & Facilities Management or Technical Customer Service would be an advantage - along with: Highly organised Capable of booking & managing multiple service calls Confident communicating with customers, engineers and contractors via phone and email Good at chasing things and getting jobs completed Calm under pressure and able to prioritise Able to ensure calls & jobs are completed, including chasing internal & external team members Computer literate and confident using Microsoft Office Professional, friendly and approachable Seeking a position with growth & the chance to build a teamHours & Remuneration Monday to Friday 8am - 5pm Basic salary up to circa £35,000 on experience 33 days holiday Free parking, pension scheme and associated benefitsIf you are suitably experienced in a Customer Service, Call Centre, Scheduler or Planner, please contact our retained consultants at Start Monday now

We're recruiting on behalf of a well-established building services company for an experienced Multi Skilled Static Engineer to join their team at a commercial site in Manchester City Centre. You'll be responsible for the day-to-day operation, planned preventative maintenance, fault finding, repair, and periodic inspection of the full spectrum of building services - including Electrical, HVAC, plumbing, water systems, and BMS. This is a static role, meaning you'll build a deep knowledge of one site and its critical systems, both mechanical and electrical, and play a key part in keeping building operations running smoothly. Job details: - Carry out PPM and reactive maintenance across electrical, HVAC, water, and BMS systems to SFG20 standards. - Undertake fault finding, repair, and periodic inspection and testing. - Develop and retain in-depth knowledge of all site-critical systems and their control interfaces. - Fulfil authorised person responsibilities for boilers, pressure vessels, confined spaces, and fuels. - Ensure compliance with Health & Safety, COSHH, and Permit to Work regulations at all times. - Liaise with site staff, sub-contractors, and operational departments to maintain continuity of service. - Log and report all works accurately via the company's CAFM system. - Support the incident management group when required. Essential Qualifications: - One or more of the following electrical qualifications: - City & Guilds 2330 (Level 2 & 3), 236 Pt 2, 2360 Pt 2, or 2351 (all eight units). - City & Guilds 2365-03 Level 3 Diploma in Electrical Installation. - City & Guilds 8202-30 Level 3 Advanced Technical Diploma (Tecbac). - EAL Level 3 Diploma or Advanced Diploma in Electrical Installation. - 18th Edition (BS 7671:2018) - (Essential). - NET AM2 Certificate - (Desirable). Experience: - Minimum 5 years' experience working with commercial electrical systems. - Hands-on experience with HVAC and water systems. - SFG20 servicing experience. - Strong fault-finding and problem-solving ability. - Good IT skills and ability to complete CAFM reports. - Excellent communication skills and a customer-focused approach. - Ability to multi-task and work under pressure. - Team player with a flexible attitude. What’s on offer: - Salary: Up to £40,000 - Monday to Friday 8:00am - 4:30pm (no call-outs or weekends) - 31 days annual leave (inc. bank holidays), rising to 35 days after 5 years' service - 5.7% employer pension contribution - Employee referral bonus - Perk box - Screwfix card - Employee of the month & Birthday voucher - Regular company socials & charity events Please note: All applicants must have the right to work in the UK. Our client does not offer sponsorship

Experience delivering customer‑led transformation work across one or more areas of contact centre transformation, customer operations, service excellence, customer experience, operating model design, process improvement, digital enablement or technology‑enabled change. Analyse client challenges

You will help deliver a professional, customer-focused HR service within the Employee Service Centre team, supporting employees throughout their employment journey. The role emphasizes excellent customer service, accuracy in recruitment records, and adherence to NHS policies.

Group 1 Automotive is seeking a Service Advisor for the Volkswagen Van Centre Norwich to be the main point of contact for customers while their vehicles are serviced. You will welcome customers, maintain communication on progress, and build knowledge through manufacturer-led training. The role empha

Halo Accident Repair Centre Ltd is hiring a Customer Service Advisor at our Saffron Walden site. The role emphasizes excellent customer service, logistics coordination, and adherence to safety procedures. You will manage site administration, coordinate vehicle collection and delivery, and liaise wit

Key responsibilities as a Contact Centre Advisor: Deal with inbound and outbound calls to provide a high standard of customer service when booking the customers in for services, MOT’s and repairs for the group. Contact Centre Advisor | Customer Service Advisor | Telesales Salary: 25,396. Excellent

Looking for flexible, work-from-home opportunities that actually pay?.Discover a unique opportunity to earn extra income in your own time by completing simple online activities.Choose what suits you at a time that works for you.Only complete the tasks that suit you, with 100s to choose from and unli

Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey. Service that’s sharp and in sync with the moment. Meet and greet customers, assisting with any queries.

Unlike many traditional conveyancing roles, you will only manage a specific stage of the transaction, allowing you to focus on delivering a high-quality service rather than juggling files from instruction through to completion.

Heeft eerdere ervaring met het managen van een team onder leiding van een klantenservice. Een algemene passie voor klantenservice. Samen met het managementteam leid en begeleid je het receptieteam om uitmuntende service te bieden aan al onze leden, of dit nu face-to-face is of via telefonische vrage

Ready to succeed?Following comprehensive training on Verisure’s best-selling techniques at the Verisure Academy, you’ll develop your client portfolio by leveraging our advertising campaigns and your own prospecting activity to market our services and secure new clients. What we expect from you a

Begeisterung f r exzellenten Kundenservice hat.

Ready to succeed?After completing your sales training, you'll develop your client portfolio by leveraging our advertising campaigns and your own prospecting efforts to market our services and secure new clients. What we expect from you as a SALES ADVISOR?An unlimited drive for success, a passion for

As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our

Sign-up Bonus: Get a $5 bonus automatically once you complete your first offer. Your $5 bonus will be added automatically as soon as you begin your first offer.

Manchester - Spinningfields The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.Basic + Uncapped Commission OTE £75,000+ | Hybrid After Training UK Staffing Group are continuing our successful partnership with a fas

Responsibilities:Manage customer relationships from enquiry through to completionHandle inbound and outbound customer callsBook and manage advisor appointmentsSupport clients throughout the mo

Promoting travel services through referrals, personal networks and digital channels. Providing a professional and responsive service to clients.