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Finance Change Process Delivery Manager - Croydon About the job Job summary Discover a career in your hands at HMRC. Whether youre seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Unity Programme is a major transformation initiative that will provide HM Revenue and Customs (HMRC), the Department for Transport, the Ministry of Housing, Communities and Local Government, and their Arms Length Bodies and Agencies with a modern and efficient system platform. The programme will improve self-service, staff management, financial management and accounting across government. This role sits within the Finance Change Team in HMRCs Chief Finance Officer (CFO) business group, working primarily alongside the Unity Programme. The role supports finance change activity associated with the implementation of Unity, HMRCs new Enterprise Resource Planning platform. Unity will transform finance and procurement services through the introduction of SAP S/4HANA and SAP Ariba, delivering new systems, processes, controls and ways of working across the organisation. As a Finance Change Process Manager, you will work with the Finance Change Process Lead, business stakeholders, subject matter experts and programme teams to support the design, testing and implementation of finance and procurement processes. While the role may support wider finance change priorities, its primary focus will be the end-to-end Purchase-to-Pay process. You will help translate complex process and system information into clear and practical outputs, ensuring future processes are documented, understood and tested. This is an opportunity to play a key role in supporting HMRCs transition to its future finance operating model. You will work closely with peers, senior leaders, functional teams and departmental counterparts to deliver outcomes, build strong stakeholder relationships and manage expectations effectively. The successful candidate will have experience of financial concepts and processes, along with experience of working within programmes, projects or change environments. Job description As a Finance Change Process Manager, you will support the development and implementation of our new ERP, finance and Procurement systems, with a particular focus on Purchase-to-Pay. You will work with finance and procurement stakeholders, process owners, subject matter experts, Unity programme teams and Unity Business Services to understand business requirements and assess proposed process and system designs. You will help ensure that end-to-end processes, controls, roles and governance requirements are accurately documented and understood. You will help identify the operational, process and control impacts arising from the implementation of SAP S/4HANA and SAP Ariba. Working with colleagues across HMRC, you will support business readiness, implementation and the adoption of new ways of working. Your responsibilities will include: Supporting the design, documentation and implementation of end-to-end Purchase-to-Pay and associated finance processes. Working with process owners and subject matter experts to understand business requirements and assess proposed process and system designs. Developing and maintaining detailed standard operating procedures (SOPs), process maps, process documentation, business requirements and supporting materials. Reviewing current and future processes to identify gaps, risks, control changes and opportunities for improvement, standardisation or automation. Supporting design decisions by clearly explaining business requirements, process dependencies and potential impacts. Supporting in the development of end-to-end business test scenarios that reflect realistic Purchase-to-Pay journeys and finance outcomes. Reviewing testing outcome evidence and providing recommendations on whether expected outcomes have been achieved. Supporting defect identification, prioritisation, management and resolution with business and programme teams. Supporting process assurance activities and maintaining a clear audit trail of requirements, decisions, evidence and outcomes. Identifying changes to roles, responsibilities, controls and ways of working arising from the implementation of Unity. Supporting business readiness, implementation and change management activities to help users understand and adopt new processes. Building effective relationships across finance, procurement, commercial and programme teams. Communicating complex process and system information clearly to specialist and non-specialist audiences. Managing competing priorities and delivering high-quality outputs within a large and fast-moving transformation environment. Supporting wider Finance Change priorities where required. Person specification We are seeking collaborative and proactive individuals who can support Finance Change activity across Purchase-to-Pay and associated finance operations. Our ideal candidate will have a strong practical understanding of the end-to-end Purchase-to-Pay process and how procurement activity connects to finance operations, controls and reporting. You should be comfortable working with detailed process information and able to analyse, document and improve business processes. You will have experience of process development and maintaining clear, accurate process documentation. You should be able to work with stakeholders and subject matter experts to understand requirements, identify process impacts and translate complex information into practical outputs. Our ideal candidate will be confident working with stakeholders at different levels and across multiple teams. You will be able to build effective working relationships, ask constructive questions and communicate complex information clearly and practically. You should enjoy problem solving, be able to balance competing priorities and work effectively through change and uncertainty. Experience of SAP Ariba, SAP S/4HANA or another finance or procurement ERP platform would be valuable. Candidates will be assessed on their knowledge, skills and practical experience. Essential Criteria You must demonstrate: A strong understanding of end-to-end Purchase-to-Pay processes and associated finance processes. Good working knowledge of procurement and finance systems, such as SAP Ariba, SAP S/4HANA or other ERP platforms. Experience of analysing and improving business processes, with the ability to document processes clearly and support the development and maintenance of process documentation. Strong stakeholder management and communication skills, with the ability to work collaboratively across multiple teams The ability to manage competing priorities and deliver outcomes within a fast-paced transformation environment. Desirable Criteria The following experience would be beneficial but is not essential: Awareness of financial master data, transactional data and the relationship between procurement activity, accounting outcomes and financial reporting. Awareness of the wider Source-to-Pay lifecycle and commercial procurement processes. Experience of identifying process impacts arising from business change and supporting implementation activities. Experience of business readiness and change management activities. Knowledge of finance controls, governance and assurance processes. Experience of working within a major transformation or ERP implementation programme. Business analysis experience. Experience of supporting business testing activities. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a Further Location Preferences (optional) field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, its important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Waterview Park, Washington - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRCs Moves Adjustment Payment guidance. Behaviours Well assess you against these behaviours during the selection process: Communicating and Influencing Changing and Improving Delivering at Pace Benefits Alongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what its really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV (maximum 1,000 words) detailing your employment history, qualifications and relevant experience. The CV will be assessed against the Person Specification, so applicants should ensure they clearly evidence how they meet the requirements of the role, drawing on their most recent and relevant experience. A 1000-word Personal Statement. On your Personal Statement, please explain how you meet the Essential Criteria. Include clear examples that demonstrate your achievements, outcomes, and measurable impact. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your Personal Statement only. At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked behaviour-based questions on Communicating and Influencing, Changing and Improving and Delivering at Pace to explore in detail what you are capable of. You will also be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. This is an example of a strengths-based question: "It is often said that the customers needs should come first. To what extent do you agree or disagree with this statement?" There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date). To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet. How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. Youll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services. Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, well let you know via your Civil Service Jobs account. Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Hybrid working at HMRC HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs. Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. Technical Support If you are experiencing problems that cannot be resolved by our help section, then technical support is available. You will receive a reply in 2 working days. Important information for existing HMRC contractual homeworkers This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the location preferences section that you can travel to. Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations. Questions relating to an individual application must be emailed as detailed later in this advert. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. New entrants will join on the minimum of the pay band. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. If you experience accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section. For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a standard (or equivalent) criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commissions recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).