Head of Operations & Service Development As The Head of Operational and Service Development you will be responsible for driving business growth, optimizing service delivery, and achieving occupancy and revenue targets. This role focuses on strategic leadership, sales, marketing, and community engagement to position us a leading provider in the region. The role includes customer engagement, commercial initiative development, and overseeing regional performance to meet both financial and non-financial targets. Main Role Purpose: Reporting to the Directors and the Nominated Individual, the Head of Operations & Service Development will lead business and service growth through strategic development, operational management, and strong customer relationships. This role will involve managing the full sales process, engaging with local hospitals and community stakeholders, and ensuring that our services meet the highest quality standards. Key Responsibilities: Sales, Marketing, and Business Development: Develop and implement sales and marketing strategies to meet occupancy and revenue targets. Engage in customer relationship development with existing and prospective customers in the region to drive business growth. Identify, negotiate, and implement new commercial initiatives with existing and new customers. Own the tender and proposition development process, managing submissions for prospects within the region, supported by bid programme management and other workstream contributors. Manage leads effectively, following the organization's sales and marketing processes to convert inquiries into move-ins. Market our services effectively, utilizing strategic platforms and methods. Operational and Service Development: Oversee the operational management of care services, ensuring they are person-centred, safe, and tailored to meet individual needs. Lead the mobilization of care packages, coordinating with operational and clinical teams to deliver high-quality care. Monitor service performance against set objectives, identifying areas for improvement and implementing necessary changes. Develop and maintain effective communication and collaboration with internal and external stakeholders, including service users, families, and professional contacts. Customer Engagement and Relationship Management: Build and maintain strong relationships with local hospitals, community groups, and other relevant stakeholders to enhance our visibility and generate new business leads. Engage with internal and external specialists to advance clinical engagement with current and prospective customers in the region. Represent us in community events, professional forums, and meetings, acting as an ambassador to promote the organization’s services. Strategic Planning and Performance Management: Research, propose, and develop the regional strategy and overall commercial objectives Define annual and long-term regional objectives and create plans to achieve them, aligning with the broader goals set by the Board. Lead the local management team, ensuring alignment with the regional strategy and commercial objectives, and support local managers in delivering growth, operational excellence, and productivity. Deliver regional performance targets across both financial and non-financial measures, regularly reviewing progress and making adjustments as needed. Service Quality and Compliance: Ensure compliance with CQC’s Fundamental Standards of being Safe, Effective, Caring, Responsive, and Well-Led. Lead preparations for CQC inspections, local authority reviews, and internal quality assurance processes. Implement and monitor quality assurance systems, including audits and action plans to address identified areas for improvement. Financial Management: Manage the service budget, ensuring effective deployment of resources within financial parameters set by the provider. Monitor financial performance, prepare regular budget reports, and address variances in income and expenditure. Oversee pricing strategies and financial assessments for new care packages to ensure profitability and sustainability. Person Specification: Qualifications: QCF Level 5 Diploma in Health and Social Care or equivalent (Essential). Management qualification or relevant management experience (Desirable). Registered Manager's Award (Desirable).
Sponsorship is not available with this position. Due to high demand and expansion, Careuk247 Home Care Ltd is looking for Healthcare Assistants to work in Cambridgeshire County and has its surrounding areas like Huntingdon, St Ives, St. Neots, Ely, March, Cambourne, Papworth etc. CareUK247 is one of the leading providers in Cambridgeshire area, working with local authorities and private healthcare organisations. We have overall “Good” rating during our recent inspection. This is a varied and challenging role, so we are looking for an individual who has: - Proven track record in providing the highest quality of service. - The ability to build fantastic working relationships. - Strong influencing skills and commercial awareness. - Good communication skills: written, verbal and listening - Caring and compassionate attitude - Have a driver's license and access to the own car. You don't need any previous experience as full training and Induction will be provided. This role will play a vital part in ensuring that our clients receive the best-in-class quality care within the comfort of their homes and a fantastic career development opportunity for you. In return, you will receive - An excellent support from senior staff. - Award winning training and career progression opportunities. - Mileage Allowance - Flexible Hours - NEST Pension scheme - Weekly Payment - Free PPE Job Types: Part Time, Full-time, Permanent Salary: £13/- to 15/- per hour Schedule: Day shifts Monday to Friday Overtime Weekend availability Licence/Certification: Valid International or UK Driving License.
Are you an RVN who is happy working in a busy practice where no two days are the same? Look no further as Thurrock Vets4Pets has a great opportunity for an RVN to join them on a full time basis and to embark on a new journey where we put customers and their pets first. Our thriving small animal surgery in Thurrock has grown steadily since its’ opening and we are excited to be celebrating our 10th birthday later this year! We are based inside Pets at Home on the busy Lakeside Retail Park and offer free onsite parking and convenient access to major transport routes including the A13 and M25. We are accredited Practice by RCVS and recently renewed our PSS. We work in a lovely, purpose-built practice with state-of-the-art equipment including digital X-ray, flexible endoscopes and easy access to a 16 slice CT scanner and MRI scanner. We benefit from a well-equipped endoscopy suite, and can use minimally invasive procedures like bronchoscopy, gastroendoscopy and colonoscopy. We have orthopaedic kit for performing routine orthopaedic surgeries and also have a good ultrasound scanner with dual probes with colour Doppler facility for abdominal and heart scans. About the role: You will be joining the current supportive team of 3 Vets, 3 RVNs, 2 SVNs supported by 2 VCAs. We also have a great non clinical team consisting of 6 client care advisors, 1 practice manager and 1 business manager. We hold a variety of individual interests within the team including orthopaedics, internal medicine, and diagnostic imaging. We offer a generous CPD allowance and are happy to support the sponsorship of certificates or further studies for the right candidate. This rewarding position full time 40 hours per week and working various shifts Monday to Friday 9.00am – 7.00pm, Saturday 9.00am – 6.00pm and Sunday 10.30am – 4.30pm. There is also no OOH required and just 1 in 4 weekends. We see a real variety of cases with a ratio of approx. 60:40 dogs to cats. We perform orthopaedic procedures in-house including patella luxation, cruciate surgeries with TPLO and fracture repairs which can be done either onsite or at another local branch. We also carry out a wide variety of soft tissue surgeries. We prioritize delivering exceptional care to both patients and clients, fostering a familial and enjoyable work environment. Your happiness matters to us, and while we maintain high standards, we also believe in making sure there is a good work life balance. In return, we offer: Competitive salary starting from £27,000 dependant on experience. CPD allowance and support for advancing clinical interests. Contributory pension scheme Discount in practice for all Staff Pets Paid membership fees Free car parking AXA Life Insurance (after completion of probation period) Exclusive group discounts including 20% across the Pets at Home Group, High Street Retailers Alternatively, you can submit your application directly to us now and somebody will be in touch with you to discuss this further. We look forward to hearing from you! Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Required to develop and implement policies and procedures to deal effectively with customer requirements and complaints Provide feedback to internal teams based on customer concerns and suggestions for product and service improvements. Develop and implement customer care strategies to improve customer satisfaction and retention. Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Prepare regular reports on customer service metrics and present findings to senior management. Ensure that the customer care team is fully trained in using support systems to their full potential.
JOIN OUR FAMILY Are you ready to embark on an amazing career in the hospitality industry? We may be brand new, but our hotel The Mercure is already building a reputation for it's exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests. With the imminent opening of our sister hotel The Ibis hotel, and as such to maintain our high standards, we're seeking passionate and dedicated professionals to join our team and help lead our Food and Beverage departments across both hotels. At The Mercure and the Ibis Paignton we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service. A DAY IN THE LIFE OF A FOOD&BEVERAGE TEAM MEMBER AT MERCURE PAIGNTON What you'll be doing... Attending to customers upon entrance To be responsible for restaurant, keeping buffets fully stocked with fresh dishes and clearing away dirty plates and cutlery. To be responsible for the cleanliness of all equipment used in the restaurant and ancillary areas. Taking food and drink orders from customers with a pleasant attitude Preparing drinks and serving them to customers in a timely manner Running food orders from the kitchen, verifying that they are correct, and serving them to customers To ensure that all guests are dealt with in a professional manner in accordance with company standards. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... Experience in a customer facing role is preferred Ability to work in a fast-paced work environment and deliver orders in a timely manner Excellent interpersonal skills Customer-oriented approach Pleasant, bubbly personality - we are an enthusiastic, authentic bunch of individuals who truly care about teamwork and positive working environment! WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year Training and Career progression opportunities Recommend a Friend Scheme Employee of the Month/ Year Gratuities and Service charges paid Discounts in supermarkets and days out 20 years old and under £10.50 - 21 years old and over £11.44 per hour Zero hour contracts to fit around your flexibility To learn more about our full benefits package, to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . #LifeatRBH £10.92 - £11.44 per hour A DAY IN THE LIFE OF A FOOD AND BEVERAGE TEAM MEMBER AT IBIS STYLES AND MERCURE PAIGNTON What you'll be doing... Reporting to the Food and Beverage Manager, you can expect your working day to include the following. • Attending to customers upon entrance • To be responsible for restaurant, keeping buffets fully stocked with fresh dishes and clearing away dirty plates and cutlery. • To be responsible for the cleanliness of all equipment used in the restaurant and ancillary areas. • Taking food and drink orders from customers with a pleasant attitude • Preparing drinks and serving them to customers in a timely manner • Running food orders from the kitchen, verifying that they are correct, and serving them to customers • To ensure that all guests are dealt with in a professional manner in accordance with company standards. We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Food and Beverage Team member, you will need the following qualities and skills: • Experience in a customer facing role is preferred • Ability to work in a fast-paced work environment and deliver orders in a timely manner • Excellent interpersonal skills • Customer-oriented approach • Pleasant, bubbly personality - we are an enthusiastic, authentic bunch of individuals who truly care about teamwork and positive working environment! RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.
Overview We are looking for a qualified Self-Employed International Psychotherapist to join our team and deliver expert mental health services to our clients. This role includes a private practice allocation support provided by GAC in Cambridgeshire. Your responsibilities will involve establishing a trusting rapport with individuals, couples, or groups, facilitating discussions that help clients express their feelings, thoughts, and behaviors. Additionally, you will assist clients in identifying effective coping strategies and implementing positive changes in their lives. You will support individuals dealing with issues such as depression, anxiety, stress, phobias, and various emotional or relational challenges, guiding them through their situations and helping them find avenues for transformation. The ideal candidate will be dedicated to empowering individuals to overcome obstacles and enhance their well-being through therapeutic sessions. This role includes a private practice allocation support provided by GAC in Cambridgeshire. Duties: - Facilitate one-on-one or group therapy sessions to support clients' mental health issues. - Create and execute customized care plans that meet the specific needs of each client. - Foster trust and rapport through effective communication with clients. - Employ IT systems to ensure precise documentation of client records and treatment advancements. - Demonstrate excellent listening skills, attention to detail, and the ability to connect empathetically with a diverse range of individuals Skills: - Strong communication abilities for effective client engagement - Skilled in using IT systems for documentation and treatment strategy - Capable of developing detailed care plans to meet clients' mental health requirements ** Experience:** A minimum of three years of relevant experience is necessary, along with the appropriate Psychotherapy qualifying certifications. ** Requirement:** Capability to finance Visa application fees independently . This role includes a private practice allocation support provided by GAC in Cambridgeshire.
As a Cook at Avocet Court Care Home, you will be responsible for ensuring the catering services and residential dining experience is of the highest standard and quality for our residents. About Avocet Court Care Home: Situated in a residential nook in Ipswich, our 115-bedroom Avocet Court Care Home is surrounded by beautiful gardens. As one of the top residential care homes, we provide exceptional standards of care. We’re proud to have an award-winning activities team and a newly refurbished café that is the heart of our home. We also have fantastic sustainability credentials, including solar panels and green initiatives to minimise our environmental impact. About the role: The Cook will be responsible for assisting the Head, Sous and Assistant Chefs to ensure the catering services and residential dining experience is of the highest standard and quality for our residents. Salary: £11.67 per hour. Shift Pattern: 35 hours per week, worked on a rota basis from Monday to Sunday. Home Location: Monmouth Close, Ipswich, England, IP2 8RS. Key Duties & Responsibilities: - To assist the Head, Sous and Assistant Chefs to ensure all regulatory and statutory requirements are met and company policies and procedures are adhered to. - To guide and lead the Kitchen Assistants when required to ensure their delivery of service is of the highest standard. - To assist the kitchen team to ensure any requirements from internal and external audits are actioned within the timescales required. - Ensure cleanliness of kitchen and hygiene standards is achieved and maintained. Training, Skills & Experience Required: - Experience within a similar position working within a kitchen environment is required. - NVQ Level 2 in Food Hygiene is essential. - Exposure to a care environment is desirable. - Excellent communication skills, with an enthusiastic and positive attitude. What we can offer: - Fully comprehensive induction. - Competitive salary, plus enhancements on bank holidays. - 28 days of holiday per year. - Free Blue Light Card & access to the Blue Light discount platform. - Refer a friend scheme. About Athena: Athena Care Homes are a family run business with seven homes across East Anglia. We have care homes in Peterborough, Cambridgeshire, Kings Lynn (West Norfolk) & Ipswich (Suffolk). Our aim is to be the provider of choice for our residents and the employer of choice for our team members. Our purpose is to create excellent quality homely environments with the highest standards of care, catering, housekeeping and activities. We aim to enhance the lives of our residents and enable them to enjoy life to the full as individuals in happy, comfortable and safe surroundings.