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Location • Remote, but requirement to meet up once a month for in-person collaboration day, • UK based About Akixi Akixi is a fast-growing SaaS analytics company delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary We are seeking a Senior Platform Engineer with a deep understanding of AWS cloud infrastructure, Infrastructure-as-Code (IaC) tooling such as Terraform, and configuration management using Ansible. The ideal candidate will be a self-starter, passionate about Site Reliability Engineering (SRE) principles, and thrive in collaborative environments. You will play a pivotal role in automating infrastructure, improving reliability and scalability, and ensuring smooth CI/CD pipelines across multiple environments. You'll work closely with software engineering, and security teams to drive platform excellence. Key Responsibilities • Design, build, and manage scalable, secure, and resilient infrastructure on AWS using Terraform (modularized, reusable components)., • Implement configuration management solutions using Ansible, including playbook development, inventory structuring, and role-based automation., • Manage secrets securely using services such as AWS Secrets Manager or HashiCorp Vault., • Implement robust monitoring, alerting, and observability tooling (e.g., CloudWatch, Prometheus, Grafana, Datadog)., • Participate in incident response, root cause analysis, and resilience improvements., • Maintain and evolve CI/CD pipelines using tools such as GitHub Actions, Bitbucket Pipelines, or Jenkins., • Automate deployments for container-based workloads on ECS (Fargate), or Lambda, and manage supporting infrastructure., • Collaborate with development teams to optimize build/deploy cycles and reduce lead time for changes., • Ensure security best practices are embedded into infrastructure provisioning and pipeline execution., • Support compliance and auditing by implementing guardrails and controls as code (e.g., AWS Config, SCPs, IAM policy management)., • Some OOH work is required to maintain the production systems and also will be part of OOH critical ticket rota. Required Skills & Experience • 5+ years in DevOps, SRE, or Cloud Engineering roles., • Expertise in AWS core services: EC2, IAM, VPC, ECS/Fargate, CloudFormation, CloudWatch, RDS, DynamoDB, S3, Lambda., • Strong proficiency in Terraform (HCL) – including workspaces, modules, and Terraform Cloud or similar., • Ansible experience – developing roles, dynamic inventories, managing remote configurations., • Strong scripting knowledge (Bash, Python, or Go)., • Experience with container orchestration and deployment (Docker, ECS, or Kubernetes)., • Proficient with GitOps or IaC-based workflows., • Familiarity with Google SRE practices, particularly around reliability, observability, and operational excellence., • Understanding of systems reliability metrics and associated tooling Soft Skills & Behaviours • Self-driven with a bias toward action and ownership., • Excellent communicator, able to collaborate across disciplines and levels of technical understanding., • Experience working as part of a cross-functional team., • Comfortable working in agile environments (Scrum/Kanban).

About the Opportunity Our client is a well-established, award-winning technology consultancy and Cisco Gold Partner, delivering complex networking, collaboration, and security solutions across enterprise environments. They specialise in supporting mission-critical infrastructure for a broad range of organisations and are recognised for their strong technical capability and customer-focused approach. The Role We’re looking for a skilled 3rd Line Support Engineer to join a growing technical support team. The role is heavily focused on Cisco enterprise networking and would suit someone with strong experience across wireless networking, Cisco ISE, and Cisco DNA Centre/Catalyst Centre within software-defined networking environments. You’ll act as a senior escalation point for complex technical issues, supporting both internal teams and external customers across critical networking infrastructure. Responsibilities • Handle escalated issues from 1st and 2nd line support teams, providing advanced troubleshooting and resolution., • Support and maintain Cisco enterprise networking environments, including wireless and ISE technologies., • Manage and troubleshoot Cisco DNA Centre/Catalyst Centre software-defined networking environments., • Work closely with stakeholders to identify and resolve complex technical issues., • Respond to critical incidents and technical outages to minimise downtime., • Provide technical mentoring and guidance to junior engineers., • Maintain accurate technical documentation and knowledge articles., • Stay up to date with developments in Cisco networking and software-defined technologies. Requirements • Ideally CCIE level certification or equivalent hands-on experience., • Proven experience in a 3rd Line Support or senior networking support role., • Strong knowledge of Cisco enterprise networking technologies., • Extensive experience with wireless networking and Cisco ISE., • Experience supporting Cisco DNA Centre/Catalyst Centre environments., • Strong troubleshooting and analytical skills., • Excellent communication and stakeholder management skills., • Comfortable working within fast-paced technical environments., • Familiarity with ITIL and ITSM best practices. Experience • 3+ years in a similar senior support or infrastructure role., • Experience resolving complex enterprise networking issues., • Previous experience within Cisco-focused environments. Skills & Attributes • Strong technical and problem-solving ability., • Customer-focused mindset with excellent relationship-building skills., • Able to work independently and collaboratively., • Strong organisational and time management skills., • Passion for continuous learning and professional development., • Adaptable and confident working with evolving technologies., • Calm and professional under pressure., • Excellent written and verbal communication skills.

Cyber Security Placement Programme - No Experience Required Our training will help you kick-start a new career in Cyber Security. We are recruiting for companies who are looking to employ our Cyber Security Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training courses will be provided. You will also have the reassurance of a job guarantee upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps, you can be placed into your first role in as little as 10-12 weeks: Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 – Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 – Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 – IT Technician placement You will be placed into your first role as an IT Technician. You will need to gain two years experience in this role before you can progress into a cyber security analyst role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cyber security field. This will consist of online training, practical training and an official exam. Cyber Security Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Cyber Security Analyst role. We have partnered with a number of large IT companies who have a massive shortage of qualified cyber security staff. At a one off cost of £990, or a deposit of £206 followed by 13 interest free monthly instalments of £92, this represents a great opportunity to start a rewarding career in IT and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. ‘Please note that this is a training course and fees apply

IT Technician Placement Programme - No Experience Required Our training will help you kick-start a new career in IT. We are recruiting for companies who are looking to employ our IT support Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps, which can be finished in as little as 3 months: Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 – Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 – Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement At this point you will have fully completed our IT Support Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. We can guarantee you a starting salary of between £25-35k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £795, or 13 interest free monthly instalments of £68, this represents a great opportunity to start a rewarding career in IT. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. ‘Please note that this is a training course and fees apply

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