Account Manager - Customer Service
5 days ago
Barking
Company Description Established in 1994, Online Lubricants is a leading supplier of fuels and lubricants in the UK, with four depots in London, Essex, Northamptonshire, and Norfolk. We specialize in offering exceptional express delivery services, a wide product range, and outstanding customer support. Known for our 24-hour emergency deliveries and expert technical support, our mission is to keep businesses running smoothly. As authorized distributors of Petro-Canada Lubricants, Total Energies, and Q8Oils, we are committed to providing high-quality products and reliable services to all our clients. Account Manager â Customer Service Full time: Monday to Friday Salary: ÂŁ25,000 - ÂŁ28,000 + Commission Location: Barking IG11 (Office Based) Why join Online Lubricants? ⢠Join a fast-growing business offering clear pathways for career progression, ⢠Be part of a forward-thinking, innovative company that welcomes and values new ideas, ⢠Benefit from ongoing investment in training and professional development, ⢠Work within a culture that values high performance and balance, ⢠Enjoy regular team and company events that celebrate success and connection Responsibilities: Managing a portfolio of existing customers building and nurturing relationships focusing on satisfaction, retention, and account growth. ⢠Sales order processing â from inbound and outbound phone calls, emails and our website., ⢠Proactively communicating â outbound calls and emails, ⢠Understanding a customer requirements and providing solutions, ⢠Identifying order gaps and managing customer spend, ⢠Maintaining accurate customer records, ⢠Liaising with other departments to resolve issues, ⢠Operations â Delivery or product queries, ⢠Accounts â Credit or payment queries, ⢠Identifying upsell and cross selling opportunities Experience required/qualifications: ⢠12+ months experience in a similar role â desirable, ⢠Account Management experience - desirable, ⢠Excellent communication skills â both verbal and written, ⢠Excellent IT skills, ⢠Experience in negotiating with customers â Desirable, ⢠Good team player, ⢠Be flexible and work around our customers, ⢠Willingness to learn technical information based around our business, ⢠Full Training provided, ⢠Above all, excellent attitude and willingness to learn are essential What we provide: ⢠Phone/phone allowance for drivers/management, ⢠Workwear, ⢠21 days holiday plus bank holidays, ⢠Increase in holiday with service, ⢠Clothing allowance for operations staff, ⢠Ad-hoc bonuses, ⢠Free tea/coffee/kitchen provisions, ⢠Benenden Healthcare & Cashplan, ⢠Company events, ⢠Customer incentive scheme, ⢠Referral scheme, ⢠Oil and other products for personal car No recruitment agencies please Keywords: Account Manager, Account Executive, Customer Service, Sales, Sales Executive, Telesales