Retail Bureau Manager
7 hours ago
Carlisle
Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don't just manage branches – they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you'll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer's experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you'll play a key role in bringing our purpose to life. • Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies, • Inspire and coach your team to deliver personalised, engaging experiences for every customer, • Build lasting relationships with customers, understanding their travel needs and matching them with the right products, • Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient, • Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally, • Lead by example in delivering our eurochange sales framework and maintaining our high standards, • Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust, • Conduct regular cash reconciliations and audits to manage risk and minimise losses, • Analyse branch KPIs and performance data to identify opportunities for improvement, • Train and mentor your team to grow their skills, confidence, and careers, • Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations, • Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business, • Lead by example, embodying eurochange's values in every interaction, • Communicate clearly and confidently, ensuring your team knows what's expected and feels supported, • Empower your team to make decisions, solve problems, and take ownership of their performance, • Recognise and celebrate success, motivating your team to achieve and exceed their targets, • Demonstrate resilience and adaptability in a fast-paced retail environment, • Foster a positive, inclusive workplace where everyone feels valued and can thrive, • Give and receive feedback openly and constructively, always looking for ways to improve, • Stay commercially aware, understanding how your decisions impact the branch and the wider business, • Proven experience leading teams in a retail, banking, or financial services environment, • A commercial mindset with a track record of meeting and exceeding sales targets, • Strong leadership skills with the ability to motivate, coach, and develop others, • Financial acumen, including managing budgets, cash handling, and risk controls, • Knowledge of AML, KYC, and financial compliance standards, • A passion for customer service and relationship building, • Excellent communication, problem-solving, and organisational skills, • Colleague Rate on Travel Money, • 28 days holiday (inclusive of bank holidays), • High Street Discounts, • Free 24/7 Virtual GP service for you and your family, • Cycle to Work Scheme, • Employee Wellbeing & Financial Support through Retail Trust, • Employee Assistance Programme – because you matter!, • Wagestream – access your earned wages when you need it, • Recognition Awards for outstanding service, • Additional holiday entitlement after 1 year, • Life Assurance Foreign exchange… but better, simpler & more convenient. We're the trusted inspirational experts. We Strive | We Trust | We're Aspirational | We're Responsible | We're Sincere JTRA1_UKTJ