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Service Manager (Managed Services) Onsite at client in Bradford 3 times per week A Bit About Us At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team, revolutionising the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. Who are we looking for? Gamma are providing a managed service for Morrison’s to support their LAN, WAN, Data and security services. We’re seeking a proactive and relationship-driven Service Manager to join our Customer Service (Enterprise Markets) team, dedicated to our key account with Morrisons. Based in Bradford with a hybrid working pattern, you’ll be the trusted face of Gamma, working on client site, building strong partnerships and ensuring we consistently exceed service expectations. If you thrive in a fast-paced customer focused environment, have a passion for continual improvement, and are ready to immerse yourself in the customer’s world, we’d love to hear from you. What will you be doing day-to-day? • Acting as the primary service lead for a key customer account, ensuring all contractual service elements are achieved and exceeded., • Building robust relationships with senior customer stakeholders, working from the customer’s Bradford office at least three days per week., • Monitoring and improving service delivery, identifying and resolving issues, and leading continual service improvement initiatives., • Serving as a key escalation point for customer issues, problems, and complaints, and collaborating closely with the Service Desk., • Producing high-quality documentation and presenting at regular meetings with both customer and Gamma stakeholders., • Working cross-functionally with internal teams to address operational defects and drive improvements., • Supporting cost control and growth opportunities, and ensuring all activities are tracked in CRM/ITSM systems., • Promoting Gamma’s values and delivering superior customer service at every opportunity. What You’ll Need • Demonstrable experience in ITIL-based Service Management and best practices, • Excellent problem-solving, decision-making, and communication skills., • Ability to influence and manage relationships with senior stakeholders, even without direct line management., • Financial awareness and experience in contract management and cost control., • Experience with Service Now or Salesforce CRM, network monitoring tools (e.g., Highlight, SolarWinds), and telecoms/data products., • A proactive, results-driven approach, with resilience, adaptability, and a keen eye for detail., • A-Levels (or equivalent) and relevant Service/Operational Management qualifications (degree or management qualifications desirable)., • Understanding of the retail sector, including manufacturing and logistics, is a plus, • A background in data and telecoms products and services is a must for this role, enabling you to effectively represent Gamma with this key customer We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. What do we offer you? • At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you., • Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career., • We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependant on yours., • Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones., • We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth., • We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.., • And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably. A few things to note • Unfortunately, we can't offer visa sponsorship or relocation support for this role., • If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!, • Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply., • We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma., • For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.

About Us DXB Perfume is a leading fragrance business with a presence in shopping centres across the UK. We are passionate about delivering high-quality Arabian perfumes and exceptional customer service. We are now seeking a highly organised, proactive, and driven Operations Assistant to support our growing operations. Job Description As an Operations Assistant, you will work closely with the Operations Manager to ensure the smooth running of daily business functions. This is a dynamic role that requires excellent multitasking skills, attention to detail, and a collaborative mindset. Key Responsibilities Administrative Support • Manage the Operations Manager's calendar, meetings, and travel arrangements., • Handle day-to-day correspondence and draft reports, emails, and presentations., • Take meeting notes and follow up on action points., • Conduct regular stock checks across all locations and maintain accurate records., • Coordinate with suppliers to ensure timely restocking., • Assist in sales tracking, commission reports, and performance updates., • Assist with hiring, training, staff scheduling, and general team coordination., • Monitor staff performance checklists and respond to staff communications promptly (calls, emails, WhatsApp)., • Ensure all locations are aligned with company standards and procedures. Data & Project Management • Assist in compiling reports for sales, expenses, and other KPIs., • Track project progress and keep documentation up to date., • Support decision-making with research and data analysis. Customer & Marketing Support • Assist customer service teams with queries and complaints., • Help execute marketing campaigns and promotions., • Ensure consistent brand messaging across locations. EPOS Management • Oversee the daily operation, performance, and maintenance of the EPOS system across all stores., • Maintain accurate product data, pricing, promotions, and system integrations with inventory, ERP, and e-commerce platforms., • Provide technical support, troubleshoot issues, and coordinate with vendors for fixes and updates., • Develop and optimise EPOS processes to improve store efficiency and customer experience., • Train retail staff and maintain documentation on system usage and procedures., • Monitor EPOS reporting (sales, refunds, voids, stock movements) and flag discrepancies., • Ensure compliance with security and data protection standards., • Lead EPOS installation and testing for new store openings or relocations., • Support system integrations and cross-functional projects requiring EPOS input., • Continuously identify improvements and recommend upgrades to enhance operations. Compliance & Safety • Perform annual compliance checks on all certifications across sites., • Support with health & safety audits and ensure regulations are met. Requirements • Excellent organisational and multitasking skills., • Strong written and verbal communication., • Proficiency in MS Office; knowledge of inventory software is a plus., • Ability to work under pressure and meet deadlines., • Knowledge of or interest in the perfume industry is desirable., • Attention to detail, a proactive attitude, and a collaborative approach., • Weekday and weekend availability is required., • Candidates should be able to travel to different locations within the UK without any restriction. Why Join Us? • Work in a fast-growing, passionate team., • Gain exposure to multiple departments., • Be part of a company that values innovation, initiative, and growth. To apply, please submit your CV and a brief cover letter outlining your suitability for the role.

What you'll be doing? The Customer Care team make sure home buyers receive the very best care following their home buying experience. Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism. Reporting to either the Head of Customer Care or Customer Care Office Manager, to support the Head of Customer Care in managing all customer- related issues through to resolution, by direct communications with our internal and external Customers, coordinating the administration of the department to ensure it operates efficiently and effectively. You will be expected to: • Ensure personal and team compliance with all relevant SHE policies and procedures, putting the safety of our teams as first priority., • To fully adhere to the Barratt Redrow standard Customer Care policies and procedures, ensuring that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction., • Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded in the Company’s IT system., • Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day., • Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues., • Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty (or any other warranty provider) and in line with the company’s stated Service Level Agreements., • Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost-effective manner., • Utilise the IT system and associated reporting to manage resolution of defects and identify to the Head of Customer Care where performance is falling below expected levels., • Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable., • Liaise with all other Departments to ensure Customer enquiries or concerns are addressed professionally and efficiently., • Provide administrative support for the Department, to include handling and responding to all customer correspondence, electronic and paper filing, production of reports, record Action Logs (a record of minutes or actions arising from a meeting/project) for internal meetings., • Attend appropriate internal meetings to represent the department and be the voice of the customer, promoting improvements in service delivery across functions., • Undertake post-completion satisfaction calls to customers., • Manage customer complaints and resolve legacy issues, where appropriate, efficiently and effectively., • Ensure subcontractors and suppliers perform in adherence with our company SLA, and utilise the Contra Charge Process where applicable., • Update weekly reports and distribute to relevant personnel., • Promote and act in accordance with all Group values, systems, policies and procedures., • Carry out other appropriate ad hoc duties as and when required. What You’ll Need To be successful in the role, we are looking for: • Experience of working in a professional secretarial/administration role., • Previous experience in a demanding and fast paced customer service environment., • Excellent communication skills, both written and verbal., • Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills., • A strong team player, supportive of colleagues., • Assertive, tenacious, with an ability to influence others and be resilient to challenging Customer demands., • Self–disciplined, with excellent time management skills and the ability to coordinate a number of priorities., • Ability to multi-task, and work efficiently and accurately under pressure., • Professional, assertive and pleasant manner in dealing with internal and external customers and contacts. Benefits Our Company and Benefits We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us. As part of working for Barratt Redrow PLC and specifically for this role we offer: • Competitive Salary, • Competitive Bonus Scheme, • Private Medical Cover - Single Cover, • 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days), • Choice of Flexible Benefits, • Enhanced Family Friendly Policies Our Benefits Are Fit To Measure Today’s housebuilding professional need tomorrow’s benefits, so they’re ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world. Private medical cover Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members. Pension First-class pension schemes with the option of up to 10% employer contributions. Annual Health Assessment All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing. Financial Benefits As well as a competitive salary, we offer many ways to make life more affordable – from access to employee loans and savings accounts, to house purchase discounts. Lifestyle Benefits Cycle to Work scheme, reduced hotel rate, discounts at major retailers… These make a massive difference to the quality of your lifestyle. So much more… From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits.

We have an exciting opportunity to join our Marketing Department as a Home Delivery & Local Marketing Specialist. The position will focus on planning, executing and reporting on multi-channel targeted marketing activity, including targeted coupons, emails and affiliated channels. This role will report into Marketing Manager - Digital Performance Based at our fantastic head office in Bradford. Boasting an on-site restaurant, coffee shop, convenience and sample store, prayer room, free parking and regular company-wide events and promotions. Ideally, applicants will live within a reasonable distance of our office. Some of your responsibilities will include: Home Delivery • Responsible for forward-planning and execution of Home Delivery targeted marketing plans including Test and Learn strategies to acquire new customers, drive purchase frequency and basket stretch, • Weekly reporting on campaign performance with a focus on continuous improvement, incrementality and Return On Investment, • Management of key affiliate stakeholders to drive new customer acquisition, • Supporting the wider Digital and Online team to deliver against sales budget and forecasts, • Support on budget management, strategic materials and reporting tools., • Follow best practice to ensure all communications and activities are compliant with customer data regulations. About You We’ve built an incredibly diverse business, and we’re working hard to make sure we truly represent the communities we serve. One of the best things about working with so many different people is having the opportunity to listen, learn and connect with lots of different views, perspectives and beliefs. For this role, we’re looking for someone who has: • A background in marketing with a retailer (preferable but not essential), • Email execution experience in platforms such as Salesforce Marketing Cloud, • A clear understanding of retail marketing, sales promotions and direct marketing, • Able to follow, adapt and manage processes, • Ability to interpret data and use it to provide recommendations for improvements, • Accustomed to developing campaign propositions and customer offers, • Must be highly organised and able to prioritise workload, • Passionate and committed to delivering great quality work, • Ability to prioritise & flex to the changing needs of the business, • Ability to build strong internal and external relationships at all levels with the ability to influence, • Customer focussed with a positive attitude About Us In return for all your hard work, you will receive: • 15% discount in store from the day you join us, • Additional 10% discount card for a friend or family member, • Annual bonus scheme, • Career progression and development opportunities, • Generous holiday entitlement, • Market leading pension scheme and life assurance, • Healthcare benefits including Aviva Digital GP, • ‘MyPerks’ giving you discount with over 850 retailers, • Free parking onsite, • Enhanced Family, Maternity and Paternity Leave, • Private Healthcare Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales - and we even have free parking! At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues. There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you! At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too. We’re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.

Job Title: HR Controller Location: Bradford Reports to: HR Manager Role Type: Stand-alone HR role (full-time) About Us We are a family-run, medium-sized manufacturing business with a strong values-driven culture and long-standing commitment to our people. As we continue to grow, we are seeking a hands-on, proactive HR Controller to support and strengthen our people processes, ensure compliance, and help us maintain a supportive and high-performance workplace. Role Purpose The HR Controller will oversee all HR operations across the business in a stand-alone capacity, providing guidance, administration, and strategic support to management and employees. This role ensures legal compliance, drives effective people management, and supports the development of a positive workplace culture aligned with family-business values. Key Responsibilities 1. HR Operations & Administration • Maintain accurate HR records, files, and HRIS data., • Manage the full employee lifecycle: onboarding, induction, probation, contract changes, and leavers., • Oversee absence management, ensuring accurate reporting. 2. Recruitment & Talent Management • Coordinate end-to-end recruitment including job descriptions, advertising, screening, interviewing, and offer management., • Support managers with workforce planning and succession considerations. 3. Employee Relations • Act as the first point of contact for HR queries, providing guidance that is fair, consistent, and compliant., • Coach managers on handling disciplinary, grievance, and capability processes., • Support conflict resolution and encourage positive employee relations. 4. Training & Development • Identify training needs and coordinate internal or external learning opportunities., • Oversee mandatory training (H&S, compliance, supervisory skills)., • Maintain training records and support development conversations. 5. Policies, Compliance & HR Governance • Maintain up-to-date HR policies and employee handbook., • Ensure compliance with employment law, GDPR, and health & safety requirements., • Lead audits related to HR documentation, right-to-work checks, and payroll. 6. Culture, Engagement & Communication • Support initiatives that strengthen the family-business culture and employee engagement., • Assist with staff events, company updates, and communications., • Promote a positive, safe, and inclusive working environment. 7. HR Reporting & Insights • Produce regular HR metrics: turnover, absence, recruitment activity, training hours., • Provide insights to leadership to support decision-making., • Recommend improvements to HR processes, practices, and systems. Skills, Experience & Qualifications Essential • Proven experience in an HR generalist or HR Manager/Advisor role., • Strong understanding of UK employment law and HR best practices., • Ability to work independently in a stand-alone HR function., • Confident supporting managers with ER matters., • Excellent communication, organisation, and administrative skills., • Trustworthy with the ability to handle sensitive and confidential information., • Experience in a manufacturing or industrial environment., • Familiarity with health & safety processes and training compliance., • Experience implementing or improving HR systems. Personal Attributes • Approachable, fair, and consistent., • Hands-on, pragmatic, and solutions focused., • Strong relationship-builder with employees at all levels., • Resilient, calm under pressure, and able to prioritise., • Comfortable working in a close-knit, family-run environment.

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