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You will be ultimately responsibility for handling activities as outlined below: • Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores., • Support operational ownership in resolving customer enquiries and complaints within D+1 working days., • Deliver effective walk off post completion activities that are coordinated by the Customer Manager. Key Responsibilities • Effective CARE completion on all projects, • D+1 % contact close out support, • 80% Walk Off completion (successful visits & score captured) Core Responsibilities Strategy: • Ensure a customer service culture is adopted throughout the teams., • Carry out measurable customer feedback activities – surveys, courtesy calls and such. Covert feedback in to actions., • Implement the customer experience strategy., • Proactively shape improvements to the customer experience and service., • Liaise with the planning manager to understand which projects require a CLO on site., • Use initiative, prioritise workload and work unsupervised. Financial / Operations: • Track customer experience KPI’s and compile monthly & weekly reports. Customer / Market: • Take ownership of activities necessary to achieve exceptional customer feedback and customer satisfaction score., • Conduct trend analysis against failures., • Engage customers via relevant communications such as letters, drop cards within the prescribed noticing timeframe., • Take ownership for resolving customer enquiries and complaints on a Day+1 basis by liaising with customer call centre personnel., • Act as an escalation point for major complaints, repetitive issues or failures and agree resolution with the customer and client stakeholders., • Manage vulnerable customers in accordance with GSOP3, ensuring that replacement gas supplies are installed on their premises when requested. Key Competencies Leadership – Act as an Ambassador promoting the Customer minimum standards Health, Safety & Environment – Report / escalate any HSEQ near misses / hazards observed Customer focused - Relevant contract/customer service experience. Able to adapt to customer needs. Embracing Change - Able to support performance review sessions and drive performance improvement. Communication - Effective interpersonal skills. Influencing skills - Able to positively influence customer thinking Performance Management - Demonstrable experience of exceeding targets/KPI’s. Innovation and Creative Thinking - Able to adapt to customer needs Operational Understanding – General knowledge of the Eclectic industry is desirable. Able to use digital devices and built in apps. Able to prioritise tasks and work independently Qualifications/Skills Required • Experience of working in Utilities, • Supervisor Street works qualification an advantage, • Strong management skills – people, project and client management, • Financial and commercial awareness, • Driving Licence A successful DBS Check will be required We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Ashley Kate HR & Finance are pleased to be partnering with our global client as they recruit a Talent & Development Advisor into their established Talent & HR team. This is an excellent opportunity for an organised and proactive Talent or L&D professional who enjoys coordinating learning and talent initiatives, building relationships, and providing first-class administrative support. Working closely with the Talent & Development Manager, you'll play a key role in supporting the delivery of learning programmes, talent initiatives and development activities across the UK business. The Role Assisting with annual training plans, budgets and development schedules. Coordinating training programmes, workshops and development initiatives, ensuring smooth delivery and a positive employee experience. Supporting rolle out of leadership development programme Managing learning records, training schedules and development data, maintaining accurate and up-to-date information. Liaising with external training providers to organise courses, bookings and logistics. Supporting and rollout of group-wide learning and development programmes Supporting the maintenance of learning resources, intranet content and development communications. Producing reports, tracking participation and helping measure the effectiveness of learning activities. Acting as a first point of contact for learning and development queries from managers and employees. Coordinating training programmes, workshops and development initiatives, ensuring smooth delivery and a positive employee experience. Providing administrative support for performance and talent review processes. About You To be successful in this role, you will bring: Previous experience within Learning & Development or Talent, role Strong organisational skills with the ability to manage multiple priorities effectively. Excellent attention to detail and a high level of accuracy. Strong communication skills and the confidence to build relationships with stakeholders at all levels. Experience coordinating activities, events, projects or training programmes. Good IT skills, including Microsoft Office and HR/Learning Management Systems where applicable. A proactive approach and a willingness to develop within the Talent & Development field. CIPD qualification or studying towards CIPD What's on Offer? This is a fantastic opportunity to join a global organisation where you'll gain exposure to a broad range of talent and development activities while building your career within HR and Learning & Development. You'll be part of a supportive team, helping to deliver initiatives that contribute directly to employee growth, engagement and business success. If you're an organised and motivated HR or L&D professional looking to take the next step in your career, we'd love to hear from you. Apply now! About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies

Senior Project Manager Due to sustained growth, a significant forward order workload and a continued commitment to be at the forefront of the industry, our client is now searching for a talented and motivated Senior Project Manager. The basic salary is £65,000 - £70,000 plus bonus and car allowance of £5000 plus full benefits package. Essential experience is the delivery of engineering-based design, manufacture and install projects within sectors of aerospace, automotive, industrial, energy, nuclear and petrochemical. The successful candidate will have the day-to-day responsibility for the safe, timely and profitable delivery of a wide variety of projects and schemes, all running simultaneously at differing stages of completion. The Role • Working in support of the Head of Projects to manage, execute and deliver multiple schemes simultaneously to the business needs and deputise when needed, • Look after all aspects of project delivery using the approved Business Lifecycle Processes from initial set up to close out and lessons learnt, • Manage elements not carried out directly by the Project function, • Coordinate with other departments (Engineering, Production, etc) to ensure delivery requirements are achieved, • To ensure projects and department activity align with the strategic aims of the business, • To act as mentor and provide support to the Project Managers in the team, • Managing Critical Impact Projects throughout the Project Lifecycle to agreed Quality, Cost and Delivery Targets, • Management and Reporting of Project Status and Milestone activities to the Head of Projects and to the wider business, • Working with Business Development to support activities on tenders and quotes, • Commercial understanding and execution of projects to the best advantage of the business, including robust contract variation control, • Identification, management and reporting of Risk Mitigation Measures and Issue Controls to ensure optimal project delivery, • Generation of accurate project plans, that ensure alignment with project scope, customer deliverables and business capacity and clear Identification of all project deliverables for both internal and external stakeholders, including scheduling progress meetings throughout the life of the project, • Working with the business to ensure that correct resources and suppliers are "on board" to ensure "Right first time" delivery, within the necessary budgets and quality requirements, • Financial control - understanding and setting up project budgets, feeding into the ERP system, invoice control, cash flow reporting and setting and achieving stated project margins, • Ensuring Project milestones / invoices are submitted timely and with the appropriate documentation, • Delegating as necessary, with the support of management team, within the business to achieve the project objectives, • Taking responsibility for all aspects of project performance and compliance, including adherence to project budget, delivery and quality requirements, whilst ensuring the final deliverable is complete to customer specification, and accompanied with the appropriate project and compliance documentation, • Maintaining an approved File structure in support of Project Lifecycle Management, • Ensuring detailed communications are placed and maintained to support the project, including action trackers, minutes of meetings and documentation control as necessary, • Carrying out lessons learnt activities to ensure continuous improvement of project processes and business deliverables The Person • Possessing experience in a similar role from any area of the aforementioned sectors, with a minimum HNC qualification in a relevant field, • Demonstrable experience of working to cost, timescale and quality constraints, • Possesses a project management and relevant engineering discipline background, • Very good communication and organisation skills, ability to confidently present and negotiate with customers and internal stakeholders, • Strong knowledge and skills in Microsoft Office products (Excel, Word, PowerPoint etc), • Technically and numerically competent, with an analytical approach, • Possesses first-hand exposure to the delivery of contracts, with a lead from the front approach, • Holds experience of a variety of projects, including multi disciplined engineering techniques, • Able to identify the requirements of projects to efficiently and effectively produce the most appropriate delivery plan or program, • A full UK driving licence and the right to live and work in the UK unassisted indefinitely Our Client Our client is a market leading design, build, installation and maintenance contractor operating at the cutting edge of engineering excellence driven and supported by a passion for innovation. They have continuously diversified and expanded their expertise, enabling them to deliver a huge range of advanced engineering solutions for the Aerospace, Infrastructure, Manufacturing, Defence, Industrial and Energy sectors, amongst many others. An attractive basic salary plus extensive benefits package is on offer to the successful candidate, along with longevity and security of work and forward career progression given that our client possesses a significant contract pipeline for the long-term future and is firmly committed to continued growth over the next 5-10 years

Reporting to the Senior Director, Medical Communications the Senior Manager, Medical Communications will be responsible for overseeing the processes for program-level planning and execution across medical communications, medical publications, and medical information activities for assigned gene ther

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