Ensuring all associated complaints paperwork is accurately documented and stored with the CRM system * Prioritising and categorising complaints based on urgency, complexity, and potential impact ...
Draft high-quality responses for Stage 2 complaints and work with respective directors to meet statutory timelines. * Maintain effective oversight of corrective actions and ensure residents are kept ...
A Progressive, expanding organisation based in Slough is looking for a Complaints Specialist. Previous complaints handling & case management experience is essential Key responsibilities * Respond to ...
Key tasks & responsibilities 1. To respond to complaints received from policyholders and IFA's received via multchannels. 2. Process complaints on policies in priority order as determined by the ...
Job Type: Full-time hybrid role Location: City of London (Bury Street office & client Site) Salary: £32,000-£36,000 base An exciting opportunity has come up within our Nursing Division based in ...
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Ensuring complaints are recorded onto the complaint database, reporting and seeing through to completion within the firm's complaints handling policy and SLA. * Driving root cause analysis and ...
You will also be asked to process orders, modifications and escalate complaints across several communication channels. * To do well in this role you will need to be able to remain calm when customers ...
Record and resolve customer and supplier complaints with support of CX Manager. * Full compliance with UK & Irelands key policies and procedures. * Maintain and develop HACCP policy at London Depot
Look at the route cause of complaints from your customers, what needs to happen to prevent the same thing occurring for other customers * Actively lead, coach, develop and motivate individuals within ...
Assisting with complaints handling for all complaints made against the Firm, its members and/or its staff; * Reviewing marketing material, affiliates and websites to ensure compliance with regulatory ...
Support the Quality department with technical investigations related with customer complaints, including visits on the customer's line. The Technical Services Manager should have the following skills ...
Working closely with senior individuals, your focus will be on Complaints management to ensure it meets the firms' company and regulatory expectations, as well as Conduct Risk in relation to Lloyd ...
We cover matters such as school admission appeals, exclusions, complaints, Special Educational Needs, discrimination, academic misconduct, non-academic misconduct, issues regarding PhDs and Fitness ...
Review and analyse/report on regulatory changes. * Assist in the monitoring and reporting of conduct risk exposure including treating customers fairly/ Consumer Duty, product oversight and complaints ...
Maintain processes (GMP documentation lifecycle, Change Control, Deviation, CAPA, self-inspections, Complaints, GMP document control and training) needed for successful site compliance to the PQS
You will take ownership of complex issues and complaints and escalate or consult with your Manager to reach the most suitable and prompt resolution for the Customer. The ideal candidate will possess ...
Drive MSA / SOWs / payments (AR), resolve delivery escalations and complaints, mentor account team with an objective of demonstrating business value to the client. Maintaining the Infosys price ...
You will be responsible for handling customer inquiries and complaints promptly, providing solutions that not only resolve issues but also enhance the customer shopping experience. * We expect you to ...
Receiving concerns and complaints from members of the public and other authorities.... ZIPC1_UKTJ
Handle and provide support to challenging customers - ensure escalated complaints are seen through to resolution * Take into consideration our social and environmental goals within every aspect of ...
Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function * Ensures correct on time billing to the customer ...
Document and report the result of investigation of problems and complaints to Line Manager as appropriate. * Advise production supervisors and managers on corrective actions required as a result of ...