25 Best complex care nurse Jobs in London (May 2024)

Job Summary The post holder will be expected to assist in the smooth running of the clinical services, whilst working closely with the service clinicians and other administrative team members. Main duties of the job To fully coordinate all clinical and non-clinical rotas whilst also building and managing effective working relationships To ensure that resource is effectively planned to the required levels each day. This will primarily be through the management of rotas to ensure these are being run and managed as efficiently and effectively as possible. To provide support and a comprehensive administration service for Operational Management. About us WF GP FedNet is a not-for-profit Federation of the 36 GP Practices in Waltham Forest. We are a private limited company who provides NHS Services based in Primary Care, pooling the skills and resources of local GPs to provide large scale services as part of the local NHS Strategy to bring more services into the Community to help people stay well and at home. Job description Job Responsibilities 1. To provide administrative support to the Clinical and Operational Management Teams. 2. Inputting data onto the computer systems. 3. To communicate and liaise with medical, nursing and non-clinical staff as necessary in the administration of rotas, making adjustments as needed depending on required staffing levels. 4. Identifying, arranging and managing locum cover to cover shift short-falls and seeking approval from Management where necessary. 5. Record all bookings and details of locum/agency bookings for the services on in-house systems/Rotamaster and internal spreadsheets. 6. Make necessary adjustments to working rotas to try and ensure maximum cover from internal resource pool where possible and reducing agency/locum spend. 7. Ensure compliance with local policies and maintain accurate records. 8. Validating all agency invoices to ensure that there are no discrepancies. 9. To ensure the working rotas are kept up to date at all times, ensuring all key staff and external stakeholders are kept informed of any changes. 10. To provide data and necessary reports when required in relation to staffing resource and expenditure within the service. 11. Deal with weekly Rota correspondences to all operating hubs + UCCS updating with all changes 12. To have a working knowledge of the Data Protection Act and its requirements, in respect to confidentiality for both patients and staff and ensuring any computerised information system is maintained as requested. 13. Deal with issues that arise appropriately, including enquiries or complaints, ensuring that no issue is inappropriately delayed in being actioned. 14. Ensure good working relationships with all staff within the services, the organisation and all outside agencies. 15. Work closely and support supervisors and create additional rotas when needed 16. Plan and run GP recruitment events 17. Undertake additional duties where appropriate as requested by the Service Manager. 18. To plan and coordinate your workload to ensure all deadlines are met and objectives achieved 19. To maintain good standards of professionalism. 20. To undertake on-going personal development through participation in appraisal and supervision. 21. To attend and participate in relevant training identified through supervision and appraisal. 22. This job description will be reviewed with the Service Manager and Head of Operations as and when necessary, in conjunction with the post holder. As an employee of the organisation you may be asked to move within other services in response to service needs. This job description gives a general outline of the post and it is not intended to be inflexible or a final list of duties. It may therefore be amended from time to time in consultation with the post holder. Person Specification Skills Essential Excellent interpersonal and communication skills across all levels both inside and outside the organization. Verbal and written communication skills. Excellent telephone manner Aptitude and confidence for working with a rapidly changing environment. Ability to manage own workload, deliver to targets and deadlines Good computer literacy and familiarity with spreadsheets, Word, Excel, and Outlook Accuracy and attention to detail Able to work in a team and on own initiative. Able to analyse and problem solve complex information and make an informed decision. Able to take instruction, direction and work effectively as part of a team. Qualifications Essential Good general standard of education to GCSE level or equivalent Evidence of continuing professional development Intermediate Level IT Skills Personal Qualities Essential Open to learning and development, with a professional attitude Good motivation and an innovative approach to work. Able to develop and maintain good working relationships within the team. Act in ways that support equality and promote diversity Compassionate - Open minded, treats colleagues, patients, carers and relatives with dignity and respect. Confident but calm under pressure. Experience Essential Experience of working in a busy administrative role within a healthcare setting Experience of working with Primary Care IT systems (desirable) Experience of working across organisational boundaries in a health care setting Experience in coordinating team rotas and utilising electronic rostering solutions, i.e: Rotamaster Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Waltham Forest Federated GP Network Address 500 Larkshall Road Highams Park London E4 9HH

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