Computer security jobs in United Kingdom

Responsibilities: · Assist customers with inquiries related to computers, peripheral devices, and software products. · Provide guidance on product selection based on customer needs and preferences. · Troubleshoot and resolve customer issues regarding hardware and software functionalities. · Install, configure, and update software applications on customer devices. · Perform hardware installations, upgrades, and repairs as necessary. · Conduct diagnostics to identify and resolve technical problems efficiently. · Ensure the proper functioning of in-store systems, including point-of-sale terminals and display units. · Perform routine maintenance tasks such as software updates, antivirus scans, and system optimizations. · Monitor system performance and address any issues to minimize downtime. · Maintain accurate records of inventory levels for computers, peripherals, and software products. · Coordinate with vendors for product procurement and replenishment. · Conduct periodic audits to reconcile physical inventory with database records. · Document troubleshooting procedures, solutions, and best practices for future reference. · Create user manuals and instructional guides for customers on product usage and maintenance. · Provide training sessions to retail staff on new products, features, and troubleshooting techniques. · Educate customers on the use and care of their purchased devices and software. · Ensure compliance with data protection regulations and security protocols. · Implement security measures to safeguard customer data and sensitive information. · Stay updated on industry trends, technological advancements, and security threats. ** Requirements & Skills:** · High school diploma or equivalent bachelor’s degree in information technology, Computer Science, or related field preferred. · Proven experience in technical support, preferably in a retail environment. · Proficiency in troubleshooting hardware and software issues. · Must have good knowledge of GDPR. · Strong communication and interpersonal skills. · Ability to multitask and work efficiently in a fast-paced environment. · Knowledge of computer systems, networking, and software applications. Familiarity with inventory management systems and retail operations.

Responsibilities: · Install, configure, and set up computer systems, peripheral units (such as printers, scanners, and external storage devices), routers, switches, firewalls, servers and software applications according to customer requirements. · Provide technical assistance to customers and colleagues regarding computer hardware, software, and peripheral devices. · Troubleshoot and resolve technical issues efficiently to minimize downtime and ensure customer satisfaction. · Install, configure, and set up computer systems, peripheral units (such as printers, scanners, and external storage devices), and software applications according to customer requirements. · Ensure all installations adhere to industry standards and best practices. · Perform routine maintenance tasks, including system updates, software patches, and hardware upgrades, to optimize system performance and security. · Conduct regular inspections and preventive maintenance to identify and address potential issues before they escalate. · Stay up-to-date with the latest trends, technologies, and products in the IT industry, particularly those related to computers, peripheral units, and software. · Assist customers in selecting the right products and solutions to meet their specific requirements. · Provide guidance on product features, compatibility, and functionality to ensure customers make informed purchasing decisions. · Collaborate with sales staff to promote IT products and services, answer technical queries, and address customer concerns effectively. · Monitor inventory levels of IT products and accessories, and assist with stock replenishment, merchandising, and organization within the retail store. · Maintain accurate records of customer interactions, service requests, and product inventory using appropriate software tools and systems. · Generate reports on sales performance, service activities, and inventory status as required by management. · Adhere to company policies, procedures, and guidelines related to IT security, data protection, and customer privacy. · Implement measures to safeguard sensitive information and prevent unauthorized access or data breaches. · Collaborate with colleagues across various departments, including sales, customer service, and technical support, to deliver a seamless and cohesive customer experience. Communicate effectively with team members to share knowledge, coordinate tasks, and address any issues or challenges that arise. Requirements & Skills: · High school diploma or equivalent; bachelor’s degree in computer science or related field preferred. · Proven experience in IT support, technical troubleshooting, and customer service, preferably in a retail environment. · Proficiency in computer hardware, software installation, and troubleshooting techniques. · Strong communication skills, both verbal and written, with the ability to convey technical information in a clear and understandable manner. · Have knowledge of ISO 90001 and ISO 27001. · Must have good knowledge of GDPR. · Excellent interpersonal skills and a customer-focused mindset. · Detail-oriented with the ability to multitask and prioritize tasks effectively. · Familiarity with inventory management systems and retail operations is desirable. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials are a plus.

We are seeking a highly skilled and versatile IT Consultant to join our team. The ideal candidate will possess expertise in network infrastructure, report generation, and exceptional communication skills. As an IT Consultant, you will play a critical role in providing strategic guidance, technical expertise, and innovative solutions to our clients. Responsibilities: 1. Collaborate with clients to understand their business objectives, IT needs, and challenges, and provide tailored recommendations and solutions. 2. Conduct comprehensive assessments of clients' IT infrastructure, network systems, and processes to identify opportunities for optimization, enhancement, and cost reduction. 3. Develop and implement strategic IT plans, roadmaps, and initiatives aligned with clients' business goals and objectives. 4. Design, deploy, and manage network infrastructure solutions, including routers, switches, firewalls, VPNs, and wireless networks, to ensure reliability, performance, and security. 5. Generate insightful reports, presentations, and documentation summarizing findings, recommendations, and project progress for clients and stakeholders. 6. Provide ongoing support, guidance, and troubleshooting assistance to clients, resolving technical issues, and ensuring the smooth operation of IT systems and networks. 7. Stay updated on emerging technologies, trends, and best practices in IT consulting, network architecture, cybersecurity, and report generation. 8. Collaborate closely with internal teams, vendors, and partners to deliver high-quality solutions and services that exceed client expectations. 9. Cultivate strong client relationships through effective communication, responsiveness, and a customer-centric approach. Requirements: 1. Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree or relevant certifications (e.g., CCNA, CCNP, ITIL, PMP) is a plus. 2. Proven experience as an IT Consultant, Network Engineer, or similar role with a focus on providing strategic IT guidance, network solutions, and consulting services.

The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.

Please find below a list of activities that encompass your role as an Office Administrator for TFM Ltd - Supervise and coordinate activities of all staff. - Manage and maintain work schedule for engineers assisting the operations director. - Maintain management information systems, both manual and computerised. - Review and answer correspondence. - Provide secretarial or executive services for directors. - Establish and maintain supplier accounts. - Ensure data is entered into the relevant systems promptly. - Assist the compliance manager with any annual audits. - Manage the filing, storage and security of documents. - Respond to enquiries in a timely and professional manner. - Assist the compliance manager with the management of ISO 9001 & 14001 procedures - Maintain insurance coverage’s, business, motor, etc. - Dealing with telephone and email enquiries. - Creating and maintaining filing systems, both paper and electronic. - Keeping diaries and arranging appointments. - Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets, mailing lists and databases. - Devising and maintaining office systems. - Arranging travel and accommodation for staff as and when required. - Organising and storing paperwork, documents and computer-based information in an efficient and retrievable manner. - Monitoring and always updating EWM, our work platform for engineers. - Collating information from sub-contractors to enable invoices to be created. - To make sure all job sheets are received in a timely manner from the engineers and sub-contractors. - To accept responsibility for tasks that are not necessarily listed above but are commensurate with a role of this type.

As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.

Responsibilities: · Install, configure, and maintain servers and server applications. · Monitor server performance, conduct regular updates, and troubleshoot server-related issues. · Manage network infrastructure, including routers, switches, and firewalls. · Ensure network security, performance, and reliability. · Install and update software and applications on servers and workstations. · Maintain software licenses and track usage. · Implement data backup and recovery strategies to safeguard critical data. · Test backup and recovery processes regularly. · Implement and maintain security protocols and policies. · Monitor security breaches and respond to incidents. · Create, modify, and delete user accounts. · Manage user permissions and access rights. · Maintain an inventory of IT hardware and equipment. · Plan for hardware upgrades and replacements. · Document configurations, processes, and procedures. · Generate regular reports on system performance and compliance. · Collaborate with project teams to provide IT infrastructure support. · Ensure that project-related IT requirements are met. Skills and Qualifications: · A bachelor's degree in computer science, information technology, or a related field is often required. · One to two years of relevant experience. · Proficiency in operating systems such as Windows Server, Linux/Unix, and sometimes macOS. · Networking skills including TCP/IP, DNS, DHCP, VPN, VLANs, routing, and firewalls. · Knowledge of virtualization technologies such as VMware, Hyper-V, or XenServer. · Strong problem-solving and analytical skills. · Excellent communication skills, both written and verbal. · Ability to work independently as well as part of a team. · Attention to detail and ability to prioritize tasks.

Customer Experience Salary: £24,000 per annum + commission Location: Hybrid Home/Office-Based in London, Paddington Hours: 40 per week FT About Bark Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other. Our cutting-edge technology ensures that buyers always find the best professional for any job. With a talented team of over 220 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way. This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023. As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry. About the Role We are looking for ambitious and professional Customer Experience Agent’s to join our team . This is an exciting and busy role where you will be the first point of contact for the professionals and buyers who contact Bark for support. In this role you will be the voice and face of Bark, expertly guiding our customers through the platform ensuring they get the most of their profile, and helping our professionals to build their businesses. You will be a dynamic problem solver who is able to juggle multiple priorities, whilst delivering an outstanding, next level service. Our professionals rely on our customer service as we aim to partner with them to help ensure their success is our success. As part of this role you will also have the opportunity to make commission, on top of your base salary, by converting warm leads through upsell opportunities. You will become the voice of the customer internally, as you champion their issues through sharing feedback and ideas you receive in your unique position at the forefront of the action. Responsibilities - Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented. - Promptly responding to enquiries via email, resolving issues with a professional-first mindset - Be a product & customer expert, assisting new and existing professionals with any queries that they may have - Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully - Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business - Solve technical issues and support the development of our platform and products through providing vital feedback to the wider business Shifts We operate 24/7 from our central London office. Typically you will work 8.5 hour shifts with a half hour break. Some flexibility is required as all agents work at least one weekend day per month and one week of late shifts. Typically you would work the same shifts time throughout the week. We are also open to alternative working patterns, so when you talk to one of our Talent Partners, ask them for more information. Typical shift hours; - Early Shift: 8:00am to 16:30pm - Morning shift: 9:00am to 17:30pm - Late Shift: 3:30pm 12:00am (Paid Uber home from the office) Anyone working the late shift gets dinner provided once a month on Friday night and a cab home provided by us as well as a premium bonus for hours worked after 9:00pm. Skills and experience - Customer facing/sales experience desirable (not essential) - Computer literate (experience with customer service software a plus, we use Zendesk) - Ability to build strong rapport quickly and confidently with customers - A driven self-starter, self-motivated with a great work ethic - Confident in handling diverse queries, able to easily adapt to any given situation - The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark - Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin - Exceptional attention to detail and follow through **Perks and Benefits** - Uncapped commission (avg. realistic £2,500 per annum, all sales are warm sales!) - Share options in a rapidly growing, Private equity-backed, company whose founders have a proven track record - Hybrid working policy; Central office in London (WFH 1 day per week) - Private health insurance, inc. dental cover, run by Aviva - L&D allowance; £250 to spend on your personal development - Enhanced Gympass membership for all employees with access to mental health courses and fitness classes - Fully stocked kitchen and monthly team lunches - Financial advisor - Cycle to work scheme - Regular wellness weeks; inc. industry leading talks, massages, art therapy

Role Overview: This role is pivotal in overseeing database access and permissions, ensuring alignment with user requirements, and effectively coordinating with programmers, applications, and operational staff. This role requires strong technical skills and expertise in database management, along with the ability to collaborate effectively with technical teams and stakeholders. Key Responsibilities: - Review and oversee database security, integrity, and backup protocols. - Draft operational manuals and deliver database training and assistance. - Formulate strategies for fault rectification and data preservation. - Compose disaster recovery protocols and manage data archiving. - Coordinate with IT project managers and other technical personnel to ensure smooth operations. - Maintain database access and permissions in accordance with user requirements. - Provide technical support and troubleshooting for database-related issues. - Collaborate with cross-functional teams to optimize database performance and efficiency. - Ensure compliance with data protection regulations and industry best practices. - Monitor database performance metrics and implement optimizations as needed. Qualifications and Skills: - Bachelor’s degree in Computer Science, Information Technology, or related field. - Proven experience in database management and administration. - Strong technical skills in database systems. - Excellent problem-solving abilities and meticulous attention to detail. - Effective communication and interpersonal skills. - Ability to work independently and cooperatively in a fast-paced operational environment. - Certification in database management is a plus.

Job description: The Marketing Executive will co-develop marketing campaigns that resonate with our target audiences and meet our strategic objectives. Entry requirements of this job: • Knowledge of business or marketing or relevant field • Computer Proficiency. • Understanding of planning and decision-making. • Understanding of social media and web analytics • Excellent interpersonal and communication skills • Knowledge of organisation and multi-tasking skills. • Ability to speak other languages than English • Inventiveness and willingness to continue professional development • Able to work on Saturdays • Adaptability and creativity skills Desirable: • A degree in marketing / business or other relevant experience is preferred. Responsibilities: • Plan advertising and promotional campaigns for services on various media (digital and social media, etc) to target specific audiences. • To promote the success of activities and grow the company’s presence. • Monitors marketing and sales performance and adjusts strategies as needed. • Adheres to and implements all company policies and procedures. • Explore businesses, individuals, and industry trends to identify potential new clients and markets and find better ways to serve existing clients. • Contacting potential new clients using phone and email to gauge interest and plan meetings to grow the business • Meeting new and existing clients in person. • Discuss business terms with new and existing clients using phone, email and in-person meetings. • Setting company goals and plan for future development