Concierge hotel jobs in United Kingdom

Guest Experience Porter - The Imperial Hotel (New Opening) - Bloomsbury, London Role: Guest Experience Porter at The Imperial - New Opening Hotel Location: Bloomsbury, London About Us: Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone's reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial - a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London. About the Role: We're looking for a warm, proactive and guest obsessed Guest Experience Porter to elevate every moment of a guest's stay. You'll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork. What You'll Be Doing: • Welcome guests with genuine warmth and assist with luggage on arrival and departure, • Escort guests to their rooms and give a quick, confident introduction to hotel facilities, • Offer helpful local knowledge - from transport options to neighbourhood highlights, • Respond swiftly to guest requests, ensuring every interaction feels personal and polished, • Keep the lobby, driveway and entrance immaculate, organised and guest ready, • Manage luggage storage safely, accurately and with care, • Assist with taxis, ride share services, transport arrangements and group movements, • Coordinate with Reception, Concierge and Housekeeping for seamless service flow, • Anticipate guest needs before they ask and deliver service in a calm, elevated and considerate manner, • Support busy periods with professionalism and clear communication, • Uphold all health, safety and security procedures, • Contribute positively to team briefings and continuous improvement Who You Are: • Experienced in guest facing or hospitality roles with strong communication skills, • Warm, confident and naturally guest focused, • Comfortable handling luggage safely and professionally, • A calm organiser with great attention to detail, • Able to communicate clearly in English to CEFR B2 level, • Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties What's In It for You: • 28 days holiday, rising to 33 with length of service (including bank holidays), • Access to ILH Training Academy programmes, apprenticeships and supported study, • Holiday Purchase Scheme, • Complimentary uniform dry cleaning, plus discounted personal dry cleaning, • Interest free Season Ticket Loan, • Workplace Pension, • Team Member flat rate and 50% friends and family hotel discount, • 50% discount across ILH F&B outlets, • Discounted drinks at Blooms Caf, • Employee funded Health Cash Plan, • Local Bloomsbury discounts, • Early Pay access, • Shopping discounts with selected retailers, • Salary sacrifice schemes including nursery care, cycle to work, and technology, • Access to mental health first aiders, wellbeing support and the Employee Assistance Programme Ready to Shape Memorable Arrivals and Departures? If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we'd be delighted to hear from you! s

We are seeking a professional and personable Temporary Concierge with a background in 5-star hotels or luxury hospitality to join our team. This role is ideal for someone who understands the high standards of service expected in premium environments and can deliver an exceptional guest and resident experience. Key Responsibilities: • Provide a warm, professional welcome to residents, guests, and visitors, • Deliver high-level concierge services including bookings, recommendations, and guest assistance, • Manage front desk operations and maintain a polished lobby environment, • Handle deliveries, reservations, and resident requests efficiently, • Liaise with housekeeping, security, and management teams, • Maintain discretion and professionalism when dealing with high-profile residents and guests, • Ensure service standards reflect those expected in a 5 hospitality environment Requirements: • Previous experience in a 5-star hotel, luxury residence, or premium hospitality environment, • Strong customer service and interpersonal skills, • Well-presented, professional, and confident communicator, • Ability to multitask and remain calm under pressure, • Knowledge of London venues, restaurants, and transport is advantageous, • Flexible availability, including evenings or weekends if required What We Offer: • Competitive hourly rate, • Opportunity to work in a luxury environment, • Potential for ongoing or future assignments, • Supportive and professional team

Assistant Head Concierge - Park Plaza London Riverbank At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Assistant Head Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time. As our Assistant Head Concierge, your role is to support the Head Concierge and represent the department in their absence. Benefits of working for us as our Assistant Head Concierge: • Salary: £30,800 per annum, • Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!, • Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends), • 50% F&B discount at our restaurants and bars (for your whole party), • Two free meals per day - including days off if you wish to come in!, • Access to 40% of your pay before payday through Wagestream!, • Recommend a Friend scheme - £750, • BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas., • Vitality at work scheme with great gym discounts & more, • Ride to Work Scheme & free local cycling lessons, • 24/7 access to our Employee Assistance Programme, • Rotas published at least two weeks in advance (if applicable), • Uniforms provided & free dry cleaning, • Annual Staff parties and events, • Company pension plan & award-winning training We are looking for our Assistant Head Concierge who: • Has excellent interpersonal skills and the ability to connect with others, • Promotes a helpful and professional image to our guests and our team, • Manages requests promptly, helpfully, politely, and with a caring attitude, • Ensure a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc., • Who will be responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance, or car services, • Who possesses a good command of English and excellent communication skills, • Who share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care, • With previous experience as an Assistant Head Concierge or Concierge in a Hotel Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.

Client Partner – Global Workplace Experience & Transformation At Paragon Workplace Solutions, we don't just deliver workplace services—we create exceptional workplace experiences .We're looking for an outstanding Client Partner to lead one of our most strategic global client relationships across UK, EMEA and APAC. This is a rare opportunity for a senior leader who understands how world-class service, hospitality, and workplace innovation come together to create environments where people and businesses thrive . You may currently be leading workplace experience programmes within a corporate environment, managing premium guest services for a global organisation, or delivering exceptional service standards within a luxury hospitality or five-star hotel setting. Whatever your background, you'll share our belief that great experiences start with great peopl e. What you'll be do ingAs Client Partner, you'll hold full responsibility for a complex, multi-country account, leading service delivery, commercial performance, transformation initiatives, and strategic client engageme nt.You'll partner with senior client stakeholders to shape the future workplace, driving innovation across hospitality-led services, front-of-house operations, concierge programmes, workplace experience, and integrated business support servic es.Leading a large, geographically dispersed team, you'll inspire a culture of excellence, collaboration, and continuous improvement while ensuring a consistent, premium service experience across every locati on.We're looking for someone w ho:✔ Has significant experience within workplace experience, corporate hospitality, guest services, luxury hotels, premium customer experience, or integrated workplace servi ces✔ Understands what exceptional service looks and feels like—and knows how to scale it across multiple locations and cultu res✔ Can operate confidently at executive level, influencing senior stakeholders and building trusted partnersh ips✔ Combines strategic thinking with operational excelle nce✔ Has experience leading large teams and creating high-performing, engaged cultu res✔ Brings a commercial mindset, identifying opportunities for growth while delivering outstanding client outco mes✔ Is passionate about shaping the future of the workplace and creating experiences that people genuinely va lue Why Paragon Workplace Soluti ons?Our teams are embedded within our clients' organisations, becoming an extension of their business and helping them solve complex workplace challenges every day.We combine people, technology, creativity, and innovation to deliver exceptional experiences for some of the world's leading brands. In return, we offer an entrepreneurial, fast-paced environment where talented people can make a genuine impact, influence strategy, and grow their care ers. If you're an inspiring leader with a hospitality mindset and a passion for transforming workplace experiences, we'd love to hear from you.Apply now or contact us for a confidential conversa tion.#WorkplaceExperience #HospitalityLeadership #GuestExperience #ClientPartner #WorkplaceTransformation #CorporateHospitality #EmployeeExperience #FacilitiesManagement #FrontOfHouse #LeadershipJobs #EMEAJobs #AsiaPacificJobs #ParagonWorkplaceSolu tions All qualified applicants will be considered fairly and without discrimination on the basis of race, ethnicity, gender, gender identity or expression, sexual orientation, disability, age, religion or belief, marital or civil partnership status, pregnancy or maternity, or any other characteristic protected by applicabl e law. We recognise how challenging the current job market can be, and Paragon Talent Solutions are committed to providing the best possible candidate experience throughout the recruitment p rocess. If you are interested in this opportunity, we kindly ask that you apply via this LinkedIn advert rather than by email or LinkedIn direct message. This helps us ensure that every application is reviewed fairly, consistently and efficiently through our established recruitment process. If you require any reasonable adjustments or additional support during the application process, please let us know and we will be happy t o assist.

Duty Worker - West London West London Competitive Hourly Rate + Holiday Pay Ongoing Contract Full-Time HoursWe are currently recruiting for a Duty Worker to join a supported housing service in West London. This is an excellent opportunity for someone with experience in hostels, hotels, supported accommodation, housing, maintenance, or front-of-house environments who is passionate about supporting vulnerable people. Key Responsibilities • Manage the front desk and act as the first point of contact for residents and visitors., • Carry out regular wellbeing and welfare checks with clients., • Conduct Health & Safety checks and report any maintenance or safety concerns., • Support with general housing management duties and occupancy-related tasks., • Assist residents in attending appointments and accessing relevant services., • Maintain accurate records, case notes, incident reports, and handovers., • Work closely with colleagues and external agencies to ensure residents receive appropriate support., • Promote a safe, welcoming, and supportive environment for all residents.Requirements Experience within a hostel, hotel, supported housing, homelessness, housing support, concierge, reception, customer service, or maintenance setting. Strong administrative and IT skills, including accurate record keeping. Ability to manage a busy front desk and prioritise workload effectively. Understanding of safeguarding, professional boundaries, and Health & Safety practices. Excellent communication and interpersonal skills. Desirable • Experience supporting vulnerable adults., • Knowledge of housing and homelessness services., • Experience completing welfare checks, incident reporting, and handovers. Volunteer experience will be considered, particularly where it involves supporting vulnerable individuals, housing services, hostels, shelters, community projects, or customer-facing roles.If you are looking for your next opportunity and have relevant experience, we'd love to hear from you. Apply now with your updated CV. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. About the Job An opportunity has arisen for a Housekeeping Supervisor to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are: • Lead daily operations within assigned area (Front Office, Guest Relations, Butler, Lounge, Concierge, Housekeeping, Floral, Laundry)., • Conduct pre-shift briefings, allocate tasks, and monitor performance to maintain service excellence., • Ensure guest satisfaction by handling escalated issues promptly, personalizing service for VIPs, and maintaining confidentiality., • Monitor compliance with standards, including LQA, HACCP, health & safety, grooming, and brand protocols., • Train and coach team members, delivering on-the-job guidance and supporting skill development for service excellence., • Manage resources effectively, overseeing inventory, requisitions, and equipment care to minimize wastage and maintain readiness About you: The ideal candidate for this position will have the following experience and qualifications: • Proven ability to build and manage relationships with key internal stakeholders, • High School Diploma required; Diploma or Degree in Hospitality Management preferred, • 2–4 years’ experience within Rooms Division or related hospitality functions, • Strong operational understanding of guest service delivery, with the ability to work collaboratively across departments About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include - • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty!

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. About the Job An exciting opportunity has arisen for a Night Concierge to join Jumeirah Carlton Tower. The main duties and responsibilities of this role include: • To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner., • To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests., • To comply with the requirements of the Executive Offices delivery of documents and messages., • To monitor the telephone message printer and ensure that messages are distributed every 20 minutes., • To be aware of all hotel facilities and the layout of the hotel. About You The ideal candidate for this position will have the following experience and qualifications: • 1 – 2 years of experience within the hospitality industry in a similar role, • Strong communication and interpersonal skills, • Strong customer service orientation, • Ability to tolerate moderate amounts of walking, • Drivers Licence - Mandatory About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include - • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty!

Position: Guest Relations & Guest Experience Manager Reports to: General Manager Hours: Full-time, 48 hours per week. Evenings, weekends and bank holidays as required. What will I be doing? The Guest Relations & Guest Experience Manager own the guest experience at ...At Sloane from first enquiry to post-stay: engage with guests and build relationships that turn visitors into regulars, hold the line on presentation and service in every guest-facing area, and help raise the hotel’s profile alongside Sales, Marketing and PR. Reports to the General Manager, works alongside all Heads of Department, and steps up as the most senior person on site whenever the General Manager is away. Key Responsibilities Guest engagement & relationships • Engage with guests before, during and after their stay, building a genuine relationship with each one., • Read each guest’s personality and pitch contact accordingly — attentive and high-touch for those who want it, discreet and straight to the point for those who don’t., • Keep a working record of guest preferences, history and key dates, and brief the relevant team before every arrival., • Personally manage VIP arrivals, welcome cards and bespoke amenities., • Own the response to complaints and service failures, resolving them during the stay wherever possible., • Maintain the concierge knowledge base — dining, access, local partners — and keep Front of House fluent in it. Visibility & profile • Develop and drive the hotel’s visibility strategy in close partnership with Sales, Marketing and PR., • Turn guest relationships and insight into coverage, referrals and word of mouth., • Host press and VIP visits, representing the hotel as its lead ambassador., • Identify high-potential restaurant and bar guests and convert them into room bookings and repeat clientele. Standards & feedback • Walk every guest-facing area each morning — rooms, restaurant, bar, public spaces — and log presentation or service defects with the responsible Head of Department., • Conduct and train VIP room inspections., • Track feedback across review platforms and in-stay and post-stay channels; report trends and agreed actions to the General Manager weekly. Curation & events • Curate guest lists for gatherings and vet group bookings and large F&B reservations against brand and atmosphere criteria., • Plan and run a calendar of intimate guest events., • Review guest-facing copy for tone and accuracy. Team & front of house • Brief and train front-of-house teams on service and grooming standards, and input into the recruitment of guest-facing roles., • Represent the guest experience in daily operations meetings and agree follow-up actions with Heads of Department., • Take charge of the hotel and its day-to-day operation in the General Manager’s absence. What are we looking for? • Track record in guest relations or guest experience at luxury outlets, across both Rooms and Food & Beverage., • Emotionally intelligent — quick to read people and adapt your approach to each guest., • A natural relationship-builder, equally at ease with regulars, VIPs and press., • Comfortable partnering with Sales, Marketing and PR to grow the hotel’s profile., • A sharp eye for detail and the judgement to fix issues before a guest ever notices., • Clear, confident writing for guest correspondence, copy and team briefings., • Working knowledge of UK Health & Safety, GDPR and data protection., • Available to work evenings, weekends and bank holidays., • Francophile What will I get? • Competitive salary based on experience., • Service charge (£9,000–£10,000 per annum, subject to business levels)., • Discretionary bonus of up to 20% against KPIs., • Enhanced pension scheme.*, • Enhanced annual leave., • Enhanced maternity and paternity pay., • Complimentary meals while on duty., • Private Bupa Health Plan.*, • Social events and engagement programmes., • Access to CODE App hospitality benefits.* *Upon successful completion of the probation period Who are we? We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

Night Manager Salary: £40,000 - £42,000 per annumReports To: Development ManagerShift Pattern: 4 on / 4 off NightsHours: 7:00pm - 7:00am or 8:00pm - 8:00am Role Overview A fantastic opportunity has become available for an experienced Night Manager to join a high-end residential development in West London. This position would suit an individual with a strong background in luxury residential, hospitality, or hotel operations who is confident overseeing overnight services, leading teams, and ensuring residents receive an exceptional standard of service at all times. The Night Manager will take responsibility for the smooth running of the development during out-of-hours operations, ensuring the building remains secure, well-presented, and efficiently managed throughout the night shift. Key ResponsibilitiesResident Services & Front of House Deliver a professional and high-quality service to residents, guests, and visitors Act as the primary on-site contact during overnight hours Manage resident requests, complaints, incidents, and emergency situations in a calm and efficient manner Maintain a welcoming, safe, and professional atmosphere throughout the development Ensure front-of-house standards remain consistently high Team Leadership & Operations Supervise and support the overnight concierge and front-of-house team Ensure clear communication and effective shift handovers between day and night teams Monitor operational standards and team performance across the shift Assist with rota coordination, holiday cover, and absence management where required Ensure building policies, procedures, and resident regulations are upheld Site Management & Security Conduct regular patrols and inspections across the development Monitor security, cleanliness, and overall presentation of communal areas overnight Oversee essential building operations, including monitoring plant rooms and mechanical or electrical systems Respond appropriately to emergencies and escalate concerns where necessary Liaise with contractors, emergency services, and external suppliers as required Carry out health and safety inspections, including fire safety checks and security procedures Ensure all overnight operations comply with company health and safety standards Administration & Reporting Complete accurate handover reports, incident logs, and operational records Report maintenance issues or operational concerns to the appropriate management team Manage contractor access and permit procedures for out-of-hours works Support training initiatives and performance management for the night team Assist in maintaining compliance with standard operating procedures and site protocols Skills & Experience Required Previous experience within luxury residential, hotel, or premium hospitality environments Prior supervisory or management experience within a front-of-house or operations setting Strong customer service and interpersonal communication skills Able to remain calm and professional under pressure Highly organised with the ability to manage multiple priorities independently Professional appearance and strong attention to detail Confident handling operational issues and emergency situations Desirable Qualifications & Experience IOSH qualification or health and safety certification Security industry knowledge or relevant qualifications Experience within residential property management environments

Duty Manager - Luxury Residential Location: West London | Salary: £35,000-£38,000 | Shifts: 4 on/4 off, 7am-7pm Join a major new and growing residential community and lead a busy front-of-house/concierge team, ensuring exceptional resident experience. Perfect for candidates from residential backgrounds who thrive in fast-paced, high-standard environments, with strong management experience. Key agenda of the role: • Lead concierge/front-of-house team, • Drive service standards & resident satisfaction, • Manage rotas, holidays, sickness & lateness, • Oversee day-to-night handovers, • Handle high-volume operational workload, • Work with site leadership to streamline operations Busy, high-visibility role in a professional environment! Ideal Duty Manager… • Thrives under pressure & leads from the front, • Operationally resilient & proactive, • Maintains high standards consistently, • Hotel or high-end service experience preferred, • Certifications (IOSH, Security, TPI) are a bonus! Benefits to you will include: • Group Life Insurance & Pension, • Annual Salary Reviews & Career Progression Training, • Gym & Retail Discounts, • Learning & Leisure Perks, • Health & Well-being schemes, apps and support, • Cash Bonus for Referring a Friend, Customer Feedback Bonus, Referral Incentive Scheme, Length of Service Annual Leave Why Apply!? • Lead a high-performing team in a flagship, complex residential development in West London, • Real operational ownership & visible impact, • Busy, rewarding role with growth and progression potential, • Immediate start available, but we'd wait for the right candidate too!

Join REDD and be part of the launch of an exceptional new residential development in the heart of Mayfair, where you will deliver world-class concierge service within one of London’s most prestigious addresses. Concierge Mayfair, London (Prime Mayfair Development) • Full-Time, Permanent, • Competitive salary and benefits, • Shifts 7am - 7pm, 4 days on 4 days off Please note: you must be authorised to work in the UK We are seeking an experienced Concierge to become an integral part of the building, providing a best-in-class service to our discerning residents.We are offering a rare opportunity to be part of the launch of a newly redeveloped, prestigious period building in the heart of Mayfair. As our Concierge, you will play a key role from the very beginning, setting the tone for exceptional service and becoming a familiar, trusted presence for residents as they move into this exclusive address. You will be among the first to welcome clients to their new homes, building strong relationships from day one and providing the highest standard of personalised assistance. This is a chance to shape the identity of a landmark development, creating a lasting impression on those who will call it home. This role is ideal for a dedicated, experienced professional who takes pride in delivering impeccable service and values the opportunity to make a meaningful impact at an iconic new residence. Responsibilities: • Deliver exceptional front-of-house service to residents and guests, ensuring a warm and professional welcome., • Manage resident requests efficiently, including booking and execution of services, handling deliveries, and coordinating maintenance., • Maintain the security and safety of the building, including monitoring CCTV and controlling access., • Liaise with external contractors and service providers to ensure smooth daily operations., • Maintain detailed records of visitor logs, incidents, and resident interactions., • Address resident enquiries promptly, professionally, and courteously., • Ensure the lobby, reception, and communal areas are immaculate at all times., • Assist with event coordination and resident communication as required. Requirements: • Previous experience as a Concierge within a luxury residential development, five-star hotel, or similar high-end environment is essential., • Impeccable customer service skills with a warm, approachable, and professional demeanour., • Strong communication abilities, both written and verbal., • High level of personal presentation and grooming standards., • Excellent problem-solving skills and the ability to remain calm under pressure., • Proficiency in IT systems relevant to concierge duties (e.g., visitor management and booking systems)., • Knowledge of local amenities, services, and transport links within the Mayfair area is desirable., • Flexible availability to cover shifts, including evenings, weekends, and public holidays., • SIA Licence (preferred but not essential). Why Join REDD? • Be part of a prestigious development in one of London’s most iconic locations., • Competitive salary and benefits package., • Opportunities for professional development and career progression., • A supportive, professional team environment. If you are passionate about luxury service and thrive in a prestigious setting, we would love to hear from you. How to Apply If you have the skills and experience required for this position, click “apply” today to submit a CV and cover letter. Please check your inbox for any emails providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies, please. Other suitable skills and experience includes Residential Concierge, Luxury Residential Concierge, Front of House Concierge, Hotel Concierge, Guest Relations Executive, Resident Services Associate, Corporate Receptionist, VIP Guest Services, Front Desk Manager

We are currently recruiting for a Part-time Evening Concierge to become a part of the team at a remarkable residential building in Barbican (EC1A). Responsible for overseeing 40 apartments, the concierge will be the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way. This is a key front-of-house role focused on delivering exceptional customer service while maintaining high standards of safety, security, and presentation throughout the building. We will require 2 years' minimum of residential concierge experience, or a strong background in the hotel industry. Main duties and responsibilities: Provide a warm, professional welcome and act as the first point of contact for all enquiries. Deliver high standards of customer service and build positive relationships with residents. Manage calls, post, parcels, and keys in line with procedures. Ensure communal areas are clean, safe, secure, and well presented. Carry out regular patrols and maintain awareness of building systems, access control, and emergencies. Support resident move-ins and move-outs, protecting communal areas and lifts. Control contractor access, sign-in/out, and monitor activity for safety and compliance. Support health, safety, and fire procedures, including routine alarm testing and reporting. Maintain building security, monitor CCTV appropriately, and respond to incidents. Complete accurate records, logbooks, reports, and shift handovers. General: Strong customer service and communication skills. Professional, calm, discreet, and reliable. Experience in a concierge, residential, or similar front-of-house role. Basic knowledge of building systems, fire safety, and compliance processes. Confident using email and mobile reporting systems. Able to work independently with strong attention to detail. Hours: 16:00-20:00 Monday to Friday (20 hours weekly) Salary: £14.80 per hour or £15,392 per annum Location: Barbican (EC1A) (closest underground station is Barbican or St. Paul's) If this position is of interest to you, please send your CV across. Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. Assistant Head Concierge - Park Plaza London Riverbank.

Complete Duty Management duties, relevant to day or night throughout the Hotel with particular attention paid to lobby management, Food & Beverage outlets, Concierge and Front Desk Area. Strive to ensure a first-class initial impression of the hotel, and assist any guest-facing issues, or having pro

Salary: £48,000 £52,000 per annum Location: Hertfordshire Our client is seeking an experienced and driven Director of Rooms to lead the Rooms Division of a luxury hotel. This is an excellent opportunity for a hospitality professional with a strong operational background and a passion for delivering exceptional guest experiences. Reporting to senior management, you will oversee the day-to-day operation of Front Office, Housekeeping, Guest Services, and related departments, ensuring the highest standards of service, presentation, efficiency, and profitability are consistently achieved. Key Responsibilities: Lead, motivate, and develop the Rooms Division team Oversee Front Office, Housekeeping, Guest Relations, and Concierge operations Drive guest satisfaction and maintain exceptional service standards Manage departmental budgets, labour costs, and operational performance Ensure guest rooms and public areas are maintained to the highest standards Recruit, train, and develop team members across the division Work closely with other department heads to deliver a seamless guest experience Support revenue growth through effective room operations and upselling initiatives Ensure compliance with company policies, health & safety regulations, and operational procedures The Ideal Candidate: Previous experience in a senior Rooms Division, Hotel Operations, or Hotel Management role Strong leadership and team development skills Excellent communication and organisational abilities Commercially minded with experience managing budgets and KPIs Passionate about luxury hospitality and guest service excellence Hands-on approach with the ability to thrive in a fast-paced environment In return, our client offers a competitive salary of £48,000£52,000, career development opportunities, and the chance to join a well-established and respected hospitality business. To apply, please submit your CV for consideration. JBRP1_UKTJ

Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services. Our Mission:We elevate lives by granting access to the very best that life has to offer and creating unforgettable moments through unparalleled personalisation and attention to detail. Our Personality:Curious: Our innate drive to learn and grow elicits innovation. Culturally attuned and inquisitive by nature, we seek always-on inspiration to deliver ideas impactfully. Proud: Drawing upon our British heritage, we celebrate our accomplishments in a sophisticated and discerning manner that is executed through everything from our people to our communications. Connected: Relationships are at the core of who we are. We make meaningful and lasting connections on a global scale between people, places, and perspectives that make an impact. Our Values:Expertise and industry knowledge: Always at the forefront of industry trends, our team of experts has the most extensive knowledge in the luxury sector. This enables us to service the most discerning individuals, create exceptional brand and travel experiences, and provide unparalleled corporate concierge support. But we never rest on our laurels. We continuously seek to enhance this reputation in order to give our members and clients the best service possible. Attention to detail: We know it’s the smallest touches that make the biggest difference. That’s why we’re committed to providing an exceptional service through the highest level of attention to detail. From the ordinary everyday lifestyle requests to the extraordinary once-in-a-lifetime experiences, we ensure that every interaction, touchpoint, and detail is executed to the highest standard. Member-first and client-focused: Our members and clients are our raison d’être. They place their trust in us, so we place them at the heart of everything we do. By building personal, long-lasting relationships with each individual member and client, we understand all their needs, preferences, and aspirations perfectly and tailor our services accordingly. With them in mind, we always strive to go above and beyond. Pursuit of perfection: We know all our clients expect nothing but the best. That’s why we strive not only for excellence but to exceed all expectations. Our unmatched dedication to the pursuit of perfection – whatever that looks like to each individual client – is what sets up apart from the competition. Philanthropic activity: We believe in the power of philanthropy and aim to contribute positively by leveraging our knowledge and influence across the luxury landscape. Bringing our clients and members along with us, we want to incite meaningful change and have a positive impact on the communities around us – from raising vital funds to spreading awareness. Job Summary:To support up to four Quintessentially Lifestyle Elite Account Managers (Account Manager) in managing relationships with a select group of high-value Quintessentially Lifestyle Elite Members (Member). To fulfil Member requests in a timely manner and to the highest levels of personalisation and quality. To maintain a detailed, accurate and up to date CRM profile for each individual Member, and support the Elite Account Manager by providing useful insight on their Members and assist with targeted proactivity. To maintain high levels of communication with the EAMs at all times. Main Duties & Responsibilities: Relationship Management:To support the Account Manager(s) in cultivating a strong personal relationship with each of their individual Members by providing useful insight and suggestions.To cultivate a strong personal relationship with key suppliers, specialists and sister businesses.To act as a supporting contact for the Member when required, ensuring maximum personal availability during working hours.Some communication directly with Members when requested to by the Account Manager(s).Research based tasks such as Restaurants, Bars in remote locations within the UK and Internationally.Research focused on specific events such as Birthday parties, Celebrations, catering.Sourcing new suppliers for less ordinary tasks.Planning small travel arrangements, such as arranging car services, rentals, 1-3 days hotel stays.Producing small travel itinerary 1-3 day travel.Researching and putting together lists of events in London, and in and around.Creating content for the Elite team such as restaurant lists, formatting emails, formatting hotlist.Formatting information in a presentable manner.Running occasional errands such as shopping etc.Arranging couriers and deliveries for members. Request Handling:To ensure that all Member requests are researched and fulfilled in a timely manner and to the highest levels of quality.To ensure that each recommendation, offer or solution is highly personalised and suits the Member’s unique and changing lifestyle, needs and preferences. To be guided when needed by the EAM.To ensure that recommendations and options presented to the Member offer the best possible value at all times.To ensure that the EAM is aware of progress in fulfilling their requests by setting expectation, clearly communicating response timeframes, and delivering regular updates.To ensure the EAM is aware of any potential complaints or dissatisfaction immediately.To choreograph and enhance each Member request by recommending additional relevant services, benefits and access. Usage:To support regular use of the service by highlighting all new and upcoming events and benefits that the Account Manager(s)’ Members may value Data Capture:To ensure that a detailed, accurate and up-to-date CRM profile is held for each individual Member.To ensure that each individual Member’s unique and changing lifestyle, needs and preferences are captured in their CRM profile.To ensure that all Member activity, behaviour and spend data is captured in detail in their CRM profile (and adhering to KPI requirements for Data Capture).To act as an expert on the CRM system within the Elite team, and to make recommendations on best use and system development. Renewals:To maximise the likelihood of each Member renewing their Membership by providing the Account Manager(s) with useful insightTo maintain records of all renewal tasks, discussions and outcomes within the Member’s CRM profileTo record any reason for non-renewal by a Member Referrals:To record all referrals and follow up with the Membership team to determine outcome Knowledge Sought:Confident communicatorImpeccable personal presentation and deliveryFluent in English. Other languages are advantageousShows an understanding of HNW lifestyles, expectations, needs and preferencesAble to effectively manage requests from initiation to completionAble to prioritise work, meet deadlines, make decisions and communicate effectively under pressureAble to react and adapt quickly to new requirements and processesGood networker and relationship builderCreative problem solverStrong organisational skillsMeticulous attention to detailStrong IT & CRM systems skills Requirements:Warm, friendly, calm, confident and courteous at all timesPassionate about delivering exceptional servicePro-active, energetic and positiveExcellent team player; displays compassion towards others and enjoys helping fellow colleaguesReliable, dedicated and committed with a strong driveValues privacy and confidentialityPassionate about travel, culture, and unique global experiencesViews failure as an opportunity to learn Hours of work:Contractual hours are from 0900 to 1730 Monday to Friday.However, it may be the case that in order to fulfill the duties of the role, different or additional hours may be necessary.Requirement to be on call outside working hours in case of service-related emergency.

Platinum Travel Recruitment are collaborating with an established Luxury Travel Management Company that offers luxury accommodation globally for clients. Due to growth, now seeking an experienced Concierge Event Executive to join its London team. Career growth, lucrative bonus, supportive team and many other benefits are on offer. The ideal Concierge Event Executive must be from a Luxury Concierge background as the ideal candidateshall be crafting once-in-a-lifetime journeys and bespoke events for a global HNWI clientele. From private dining under the stars to intimate milestone. You shall bring ideas to life that feel deeply personal, seamless, and extraordinary. Concierge Event Executive Duties: Design bespoke events for clients including handling milestone celebrations (birthdays, anniversaries), destination events & retreats, décor design and account managing the journey from arrival to departure. Work with the world’s finest hotels, chefs & creators. Own the experience end-to-end. Work and execute events on our clients Instagram and social media platforms. Conceptualise and Execute Luxury Events globally. Build and manage relationships with Luxury hotels & resorts, DMCs & on-ground partners, Chefs, artists, performers and industry experts. Negotiate exclusive access, upgrades, and VIP privileges. Create moments that people talk about for years. Concierge Event Executive – Essential Requirements: Strong aesthetic sense & luxury mindset. Experience within luxury travel, concierge, hotel, event planning, hospitality and/or lifestyle management is essential for VIP clients. Exceptional attention to detail. Creative storytelling & conceptual thinking. Ability to work under pressure with grace. Experience with HNWI / UHNW clients preferred. Grow with a brand that is redefining luxury travel whist working with a global luxury clientele. Please note only suitable events / travel professionals with experience handling VIPs will be contacted for the Concierge Events Executive role

Front of House / Hotel Receptionist Concierge A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills. If you’ve also worked in the following roles, we’d also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator Candidates will need to be available on a Full-Time, Permanent basis. SALARY: Competitive LOCATION: Central London (Zone 1) JOB TYPE: Full-Time, Permanent WORKING HOURS: up to 48 hours per week, morning and evening shifts including weekends – flexibility is required for both shifts with day/days off on rotation JOB OVERVIEW We have a fantastic new job opportunity for a Full- Front of House / Hotel Receptionist Concierge to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations. As a Front of House / Hotel Receptionist Concierge you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service. Working as a Front of House / Hotel Receptionist Concierge you will support communication across departments, promote hotel services and help maintain a well-organised and professional front office environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties and responsibilities as the Front of House / Hotel Receptionist Concierge include: • Guest Welcome and Check-In: Greet guests, register arrivals, assign rooms and explain hotel facilities, • Customer Service Support: Respond to guest enquiries in a polite, efficient and professional manner, • Front Desk Administration: Maintain accurate guest records, update PMS systems and manage documentation securely, • Telephone Handling: Answer internal and external calls promptly and manage switchboard operations, • Reservations Management: Process bookings via telephone, email and in person, ensuring accuracy, • Billing and Payments: Post charges, process payments and ensure all financial transactions are correct, • End of Day Reporting: Prepare and submit daily reports and escalate any discrepancies, • Guest Communication: Relay messages and coordinate with departments to meet guest needs, • Upselling and Promotions: Promote hotel services and maximise occupancy and revenue opportunities, • Compliance and Safety: Follow procedures for health and safety, emergency response and data protection CANDIDATE REQUIREMENTS • Previous experience in a receptionist, front of house or customer service role, • Strong communication skills with a professional and friendly manner, • Excellent organisation skills and ability to multitask in a busy environment, • Experience with administrative tasks such as data entry, record keeping and correspondence, • Ability to use hotel systems, PMS systems or similar CRM/database systems, • Confident handling telephone enquiries and switchboard operations, • High level of attention to detail when managing bookings and financial transactions, • Ability to work flexible shifts including weekends and evenings, • A proactive approach with a focus on delivering excellent customer service, • Knowledge of local attractions and transport routes is advantageous HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14836 Full Time, Permanent Customer Service / Hospitality Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk AWD-IN-SPJ