Hotel operations manager jobs in United Kingdom

Job Description Be all you can be with Hamberley At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’ and we're seeking a Housekeeper to help us achieve our goals. Joining us at Brookwater House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents. Our Housekeeping team ensure the supply of both clean laundry and housekeeping service throughout the home and contribute to the provision of cleaning, laundry and domestic services to the home. We offer our colleagues • A competitive salary and benefits package, • 28 days holiday inclusive of Bank Holidays, • Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care., • Workplace pension for your future security, • A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do, • Excellent training and career development opportunities, • Employee Assistance Programme, occupational health and wellbeing support services, • Everyday saving perks - Access to a wide range of retail discounts and savings, • Free on-site parking, • To ensure the supply of both clean laundry and housekeeping service throughout the home and contribute to the provision of cleaning, laundry and domestic services to the home., • Ensuring all areas of the care home are clean, hygienic, and well-maintained, including bedrooms, communal spaces, and bathrooms., • Handling laundry and linen care with attention to residents' personal belongings., • Interacting with residents, offering assistance when needed to help them feel at ease., • Maintaining housekeeping supplies, reporting any shortages to the manager. About You: • Previous domestic experience in a similar care home setting, • Flexible and reliable attitude, • Committed to customer care and first-class service provision, • Basic knowledge of Health and Safety COSHH regulations, • Empathy and a desire to make a difference to the lives of our residents Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you’re interested in joining us at Hamberley, we encourage you to apply as soon as possible. About Brookwater House Brookwater House is a luxurious care home in Enfield, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel. Hamberley People We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of something special. Be part of Hamberley.

Site Based Project Manager - High-End Residential & Luxury Hotel Fit-Out Salary: £80,000-£85,000 + Car Allowance Location: London Working Hours: Monday-Thursday 7:30-17:30, Friday 7:00-16:00 Project Value: £5M-£6M Overview A leading high-end fit-out contractor is seeking an experienced Project Manager (preferably with a joinery background) to oversee a major luxury residential/hotel project currently in pre-construction. This role focuses heavily on people management, client interaction, and ensuring exceptional delivery standards on a very high-end scheme. The successful candidate will take full responsibility for one project, working closely with an existing delivery team. Key Responsibilities Lead day-to-day site operations on a high-value luxury residential/hotel fit-out project. Manage and coordinate a team of approximately 30, including joinery specialists and subcontractors. Act as the primary site-based representative, ensuring smooth communication between design teams, clients, and the main contractor. Navigate complex client and architect relationships, including managing expectations and interpreting evolving design intent. Oversee joinery packages and ensure all works meet the highest craftsmanship and quality standards. Ensure compliance with contractual obligations and maintain strong awareness of main contractor processes and requirements. Drive programme delivery, sequencing, and site logistics in collaboration with the team. Attend all relevant site meetings, progress reviews, and design coordination sessions. Support pre-construction activities as required. What You'll Bring Proven experience delivering high-end residential or luxury hotel fit-out projects. Strong joinery background-essential. Excellent client-facing skills, with the ability to handle demanding or indecisive stakeholders. Solid understanding of construction contracts and main contractor processes. A leadership style focused on managing people, motivating teams, and maintaining high standards. Ability to follow and interpret complex design concepts. Experience working on projects around £5M+ in value. Comfortable working fully office- and site-based (no home working). If you would like to apply for the role, please email me a copy of your up to date CV and I will give you a call.

Maintenance Operative Location: Marylebone, West End, LondonSalary: £34,000 - £40,000 per annumHours: Monday-Friday, 9:00am-5:00pmStart Date: ASAP Overview: We are seeking a hands-on Maintenance Operative to join a well-established residential development in Knightsbridge. This role is ideal for a practical, reliable handyman who takes pride in their work and enjoys improving and maintaining buildings to a high standard. The development comprises 80 flats across 5 blocks and includes a residents' garden, gym, and car park. Built in the 1980s, the building requires care, attention, and a proactive approach to bring it back to life and maintain high presentation standards throughout. The first major project will involve painting and decorating the communal areas, followed by ongoing planned and reactive maintenance across the estate and within apartments (as agreed with the Building Manager). Key Responsibilities: • Carry out planned preventative maintenance (PPM) and reactive works., • Complete painting and decorating of communal areas., • Undertake minor works within apartments as authorised., • Perform general handyman duties including:, • Basic plumbing repairs (e.g., tap changes, leaks, seals), • Basic electrical works (e.g., changing lightbulbs, fittings, testing), • Carpentry repairs (e.g., doors, hinges, adjustments), • Changing and repairing door locks, • Conduct regular building inspections and report issues., • Support health & safety compliance, including routine checks and record keeping., • Assist with general upkeep of external areas including:, • Basic gardening, • Watering plants, • Trimming hedges, • Maintaining the residents' garden area, • Ensure communal areas, gym, and car park are safe and well-presented., • Liaise with the Building Manager regarding works required and completed., • Proven experience in a residential, hotel, or similar property environment., • Strong multi-trade skills with a practical, hands-on approach., • Good understanding of basic plumbing, electrics, and carpentry., • Knowledge of PPM processes and Health & Safety standards., • Reliable, self-motivated, and takes pride in maintaining high standards., • Permanent, stable Monday-Friday role (9am-5pm), • Competitive salary (scope to offer more for right candidate), • Opportunity to take ownership of improving and maintaining a well-located residential development, • Supportive working environment with clear direction from the Building Manager

Engineering Manager (Hotels)£50,000 (OTE £60,500 to £62,500) + Bonus + Service Charge + Progression + Training + Private Medical Insurance + Excellent Company BenefitsLocation: Central London (commutable from Soho, Covent Garden, Holborn, Mayfair, Marylebone, Westminster, City of London, Southbank, Fitzrovia)Are you an Engineering Manager, or a strong Maintenance Supervisor looking to take the next step into an engineering leadership role within a luxury 5 star hotel environment?This is an excellent opportunity to join a globally recognised hospitality business as part of the senior engineering team, taking responsibility for maintenance operations, team leadership, and continuous improvement across a high end hotel site.In this role you will oversee a team of engineers, managing both planned and reactive maintenance across plumbing, lighting, air conditioning systems, and general hotel infrastructure. You will also support budgeting, compliance, and health and safety management while maintaining excellent service standards.This position would suit either an experienced Engineering Manager or a high performing Maintenance Supervisor who is ready to progress into a leadership role and take ownership of engineering operations.The Role* Lead and develop a team of maintenance engineers* Oversee maintenance of plumbing, lighting, and HVAC systems* Support project work, budgeting, and operational efficiency* Hands on engineering leadership within a luxury hotel environmentThe Person* Engineering Manager, Maintenance Manager, or experienced Maintenance Supervisor* Background in hotels, hospitality, or facilities management* Understanding of health and safety compliance* Strong leadership, communication, and organisational skillsReference Number: 270562To apply for this role or to be considered for further roles, please click "Apply Now" or contact Fred Sibley at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Criterion Capital is a family-owned, entrepreneurial private property company. Due to expansion, the Architectural Department is seeking to recruit a Planning-focused Development Manager who will be a key part of the broader Architectural and Development team, supporting and leading planning and design processes across complex schemes, particularly within central London locations. Job Purpose To manage and lead the design and planning team’s activities from asset acquisition, concept development, and planning approval through to statutory compliance, ensuring programme and budget adherence with minimal supervision. The successful candidate will be coordinating and leading the Development Management process, taking schemes through complex planning applications, late design stages, and ultimately through to completion. Role and Responsibilities Planning & Stakeholder Engagement • Lead complex planning applications within central London locations., • Oversee the planning process to secure permissions, working closely with planning consultants and statutory bodies., • Build and maintain effective relationships with local authorities, regulatory stakeholders, and industry partners., • Coordinate and lead the Development Management process through planning, detailed design, and delivery stages. Design & Development Management • Deliver design and statutory compliance approvals as per project-specific requirements., • Program and organise design activities to meet project timelines., • Arrange consultants' tender bids and manage their appointments within budget, monitoring performance and controlling fee expenditure against deliverables., • Organise Land/Planning handover meetings and validate the delivery phase brief, performing gap analyses to complete Employer Requirements (ER) and Brand Standards documents., • Lead and chair design team meetings, managing the design process through to planning approval and beyond., • Collaborate with hotel operations, construction teams, and consultants to develop and improve Criterion Capital's Employer Requirements and Brand Standards., • Monitor compliance with statutory and environmental obligations (Planning, S106, S278, Building Regulations, Insurance, CDM, BREEAM, Sustainability targets)., • Ensure the design team produces a comprehensive ER (RIBA Stage 3 Report) in coordination with Client design and operations departments for construction phase handover., • Identify and manage design risks to ensure timely mitigation., • Perform value engineering and optimisation to enhance project value., • Ensure the design output addresses all project-specific challenges., • Support commercial and construction teams in achieving project goals., • Coordinate inputs from various departments to ensure efficient and coordinated design progression., • Conduct design validation, rationalisation, and package review meetings to assess alternative design proposals., • Manage the employer representative, change control, and sample approval processes., • Handle RFIs, NCRs, and technical submittals efficiently., • Adhere to the company’s Health & Safety, Quality, and Environmental policies and procedures., • Perform other duties as required by the line manager, in line with the role's level and scope. Skills and Qualifications • Proven experience in leading complex planning applications, ideally within central London boroughs., • Preferably a background in planning consultancy or client-side property development., • Proven experience in managing design and providing technical guidance for hospitality, residential, and commercial developments., • Degree in Architecture, Engineering, Construction Management, Planning, or related discipline., • Strong knowledge of construction systems, RIBA Plan of Work, and statutory compliance requirements., • Strong expertise in UK planning processes, development management, and stakeholder engagement., • Good people management, negotiation, communication, and presentation skills., • Proactive, problem-solving, with a “thinking outside the box” mindset., • Commercially aware and experienced in managing consultant appointments., • Familiarity with key design principles (M&E design, disability, fire, and acoustic requirements)., • Understanding of contract management, contract law, and procurement types., • Proficient in IT tools: MS Office, AutoCAD, Revit, Asta, Procore.

As Assistant Hotel Manager you’ll play a pivotal role in our management set up, working closely with the Hotel Manager to ensure smooth operations across all departments. Assistant Hotel Manager – Premier Inn – London St Pancras - 4 month fixed term contract. Collaborate with the Hotel Manager

Project Delivery Engineer Jobs in North London at Stannah - Join Our Team! Lift Industry Experience Required Stannah’s Platform Lifts and Microlifts division is looking for someone who is experienced in the Lift industry to oversee site readiness and support installations across North London, the M25, and surrounding areas. You’ll manage on‑site progress, work closely with site and Operations teams, and provide technical guidance to ensure smooth, efficient lift installations. Strong knowledge of construction environments, the ability to read technical drawings, and a confident, customer‑focused approach are essential. As you may be the first Stannah representative on site, professionalism and clear communication matter. A company vehicle is included, and a DBS check will be required If you’re ready to take the next step in your lift engineering career, we’d love to hear from you Working hours: Monday to Friday 8:00 to 16:45. Project Delivery Engineer Responsibilities • Act as the main point of contact for customers, building strong relationships, offering expert advice, and ensuring satisfaction throughout the project lifecycle, • Manage the full project lifecycle including planning, scheduling, execution, and closure, ensuring projects are delivered on time, within scope, and within budget while coordinating with internal teams and external contractors, • Champion health and safety across all project activities, ensuring compliance with company policies and legal standards, and liaising with the H&S Manager to address customer queries, • Conduct site visits and audits to confirm readiness, monitor subcontractor performance, check installation quality, and provide technical guidance on fixing points, pump locations, and builders’ work, • Maintain accurate project documentation and site reports, provide regular updates to stakeholders, and identify opportunities to improve processes and enhance project delivery. Please see here for full Job descriptio___ Project Delivery Engineer Requirements • Construction or Lift qualification (Min NVQ Level 2), • Strong understanding of construction sites, building processes, and technical drawings, • Proven experience in project management within construction or lift installation. Additional Information Are you an experienced Lift Engineer or seeking the next step in your career in project management as a Project Delivery Engineer? Perhaps you already have proven experience working as a Project Engineer, or in a similar engineering role, and are now eager to take on a new challenge in the North London , M25 corridor . This is an excellent opportunity to join a dynamic team where you will play a key role in delivering projects successfully, ensuring quality standards are met, and contributing to the growth of the business. If you are motivated, detail-oriented, and passionate about engineering project delivery, we would love to hear from you. To apply, simply click the “Apply Now” button or get in touch with us directly for further information. Company Benefits: • Competitive Salary, paid on a monthly basis, • Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits, • 25 days holiday, plus bank holidays, • Holiday scheme to buy extra days’ annual leave, • Pension Scheme. Matched contribution/salary sacrifice, • SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more, • Life Assurance Scheme, • Long Service award scheme, with holiday benefit, • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more, • Employee Assistance Programme. A workplace initiative to support and enhance well-being, • Enhanced maternity and paternity provision, • Company Vehicle

We are seeking an experienced Hotel Opening Project Manager with deep operational expertise and a track record of developing and delivering client briefs, to lead and coordinate the successful opening of new hotels. This role is the critical link between hotel operations, design, and construction teams to ensure the property is built and delivered in line with the client brief, and launched to brand and operational standards. This is not a construction PM role. It is a hotel specialist position with a strong understanding of developing and delivering client briefs, how hotels come to life and how operational requirements must inform and align with physical design and development processes. Key Responsibilities: • Lead the formation of the client brief that dictates construction builds, ensuring operational requirements and brand standards are embedded from the outset., • Continuously refine and evolve the brief based on operational feedback and lessons learned from previous projects., • Act as the operational lead in meetings with design, construction, and development teams, ensuring operational needs are integrated into construction and FF&E/OS&E decisions., • Create and manage detailed and integrated project plans, critical paths, opening timelines and checklists in coordination with construction schedules, procurement plans, and hotel leadership, • Implement systems or tools to monitor progress, flag risks and record learnings, • Facilitate alignment among ownership, brand, technical services, procurement, IT, and operations to ensure smooth handover and readiness., • Lead site readiness reviews, oversee pre-opening task force deployment, and support the hotel through soft and full opening., • Provide regular progress reports to senior leadership and recommend process optimizations. Qualifications: • 5–10 years of hotel operations experience, with a minimum of 3 years in pre-opening leadership roles (as project manager, task force lead, or opening director)., • Strong knowledge of hotel operating models and how they intersect with physical design (front/back of house, guest experience, compliance, etc.)., • Experience interfacing with construction, design, FF&E/OS&E, and technical services teams., • Outstanding organizational, communication, and leadership skills across diverse stakeholders., • Familiarity with project management tools (e.g., Smartsheet, Asana, MS Project)., • PMP or similar certification is a plus.

YOPO is a restaurant which offers an unparalleled culinary experience, blending South American cuisine with the rich tapestry of flavours discovered throughout immersive journeys in Argentina, Chile and Peru. Each dish captures the essence of South American culinary traditions, re-imagined with creative flair. We are seeking an experienced Restaurant Manager to join our YOPO Restaurant located in the heart of Central London. You will play a crucial role in maximizing the hotel's revenue potential from our outlets, ensuring high standards of service and creating a restaurant that everyone wants to experience. Your role will involve collaborating with various departments within the hotel, and suppliers, to ensure that all aspects of our restaurant operations are executed successfully. The ideal candidate must possess a strong background in high quality restaurants at a managerial level within the within the central London market and demonstrate a deep understanding of luxury lifestyle service standards. What you'll get? • A competitive salary, • Health and wellbeing programmes, • Access to the auto-enrolment pension scheme, • Cashback medical scheme, • Perkbox platform, • Other employee discounts What you’ll do? Employees and training: ·Ensure all tribe members are given a thorough coaching in service standards ·Hold tasting sessions for YOPO employees when new menu’s items are implemented. ·To ensure all new employees attend the Hotels’ on-boarding programme within their first month And complete their online Health and Safety training. ·Complies with and applies all Human Resource procedures and policies in the management of team members ·Manage holidays and absences within team ·Forecast and close rotas for the team ·Participate in end-to-end recruitment process with HR team ·Maintain discipline and standards in the YOPO through the in house SOPs ·Conduct appraisals individually with employees before the completion of their 3-month trial period and then annually. Operations: ·Manage all operations of YOPO restaurant, PDR, Jurema Terrace and In room dining ·Maintains the standards and methods of service for both above named outlets within the Mandrake ·Maintain and update SOPs to ensure consistency of service at all times. ·Effectively handles customers’ complaints and ensure all results are recorded, actioned taken and the complaints followed up accordingly ·Ensures all employees have a full knowledge of menu and service standards ·Maintenance of the menus ensuring these are up to date at all times, including prices and availability ·Completes administrative duties as required for day to day operations. ·Ensure stock levels are controlled in line pre agreed levels. ·To ensure cash and opening and closing procedures are completed correctly ·Manage POS Button creation and updates as required. ·To maintain a close working relationship with all hotel departments, especially the kitchen. ·Run daily meetings jointly with YOPO and Kitchen team ·Bring all VIP YOPO guests to the attention of all employees and keep them informed of new policies and developments in the Restaurant. ·To ensure a safe working environment is maintained at all times. Profitability: ·To ensure that the budgeted revenues are met through bringing innovative ideas to drive revenue to the outlets. This will be driven by the concept of the menu’s and service provided. ·To ensure all dishes and menu costings are accurate and reflect the budget set. ·To maintain a profitable operation where gross profit percentages are met consistently. ·Ensure all expenses/costs and payroll % costs are kept within the budget set to ensure profitability. What we are looking for? • Minimum of 1-2 years of experience in Restaurant management within the London hospitality market, preferably in upscale or luxury 5* boutique hotels., • Strong understanding of restaurant management and standards of service, • Knowledge of Lightspeed POS systems and PDQs management, • Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously, • Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members and other peers, • Creative mindset and the ability to think outside the box to create memorable guest experiences and drive revenue., • Knowledge of current industry trends and competitive landscape in Central London NO AGENCIES Must have right to work in UK

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with one of London’s largest naturally lit swimming pool. About the Job An opportunity has arisen for a Shift Engineer to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are: • To have a full knowledge of the company’s procedures and policies and to adhere to them., • Check that all mechanical and electrical systems and tools are working and in good repair at all times., • Respond to and rectify emergency maintenance faults raised on the maintenance reporting platforms or software, prioritising those which impact Health & Safety, guests or guest service in the first instance; ensuring response times are met and are followed up with the guest once complete., • Updating the maintenance reporting platform whilst on duty adhering to the system use procedures., • Undertake regular daily patrols of the hotel front and back of house to carry out maintenance spotting in order to identify any corrective repair works that need to be carried out; for example, the replacement of light bulbs within public areas., • Reporting any fire life safety matters immediately to your manager/s or in their absence the security or duty manager. About you: The ideal candidate for this position will have the following experience and qualifications: • Electrical or Mechanical UK trade qualification., • Experience and luxury hospitality environment., • Strong analytical and problem-solving skills to address complex engineering issues promptly and effectively, minimizing downtime and ensuring uninterrupted hotel operations., • In-depth understanding of local and industry-specific regulations and compliance standards related to building codes, safety protocols, and environmental regulations, ensuring the hotel meets all legal requirements., • Excellent communication skills, both written and verbal, to liaise with team members, other hotel departments, and external contractors. Ability to convey technical information in a clear and concise manner. About the Benefits: At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty

The Opportunity: Shape the Future of Revenue Across a Growing UK Hotel Portfolio Are you a hospitality revenue expert with a knack for turning insights into exceptional financial results? Do you thrive on crafting smart, data‑driven strategies that unlock a hotel’s full commercial potential? If so, we’d love to meet you. We’re a fast‑growing collection of upscale hotels across the UK, each celebrated for delivering standout guest experiences. As our portfolio continues to expand, we’re looking for a Senior Cluster Revenue Manager — a commercially minded leader who knows how to maximise profit, outpace the competition, and inspire others to do the same. This is your chance to take the helm of revenue optimisation across multiple properties and play a pivotal role in shaping our commercial success. Key Responsibilities • Lead the Strategy, • Craft and execute innovative revenue management strategies that drive optimal room revenue and yield across your cluster of hotels., • Read the Market, • Monitor market trends, competitor activities, and demand patterns to identify opportunities and stay ahead of the curve., • Collaborate to Win, • Partner closely with sales, marketing, and operations teams to align pricing, promotional activity, and commercial plans for maximum impact., • Leverage the Tools, • Use advanced revenue systems and analytics to continually fine‑tune rates, inventory, and distribution., • Develop Talent, • Coach and mentor property‑level revenue managers, championing best practices and a culture of continuous improvement., • Tell the Story, • Produce insightful reporting and forecasting to share performance insights and recommendations with senior leadership., • Be a Strategic Advisor, • Work hand‑in‑hand with General Managers, offering expert guidance and commercial intelligence that supports strong, sustainable profitability. The Ideal Candidate You’re someone who blends commercial sharpness with a genuine passion for hospitality. You know how to turn numbers into narratives, dashboards into decisions, and strategy into standout results. Here’s what you’ll bring: Proven Revenue Expertise • A strategic thinker who embraces challenges, finds fresh solutions, and continually looks for ways to enhance revenue and overall profitability.

Role Overview: Criterion Capital is seeking a dynamic and experienced Pre-Construction Project Manager to join our team, managing the preconstruction packages for our residential and commercial to hotel conversion construction projects. This role is central to delivering successful PRS (Private Rented Sector) developments for a business that acts as a developer, asset manager, and owner/operator of long-term hospitality and residential assets. The Pre-Construction Manager will lead the management of RIBA Stages 1-2, ensuring the development of robust designs, comprehensive client briefs, and the mitigation of risks before projects are handed over to the construction team. This role requires close collaboration with design, construction, asset management, and operations teams to align on project objectives and ensure seamless delivery. • Oversee and deliver the pre-construction phase of multiple residential projects simultaneously, ensuring that each project adheres to quality standards, timelines, and budgetary constraints., • Develop comprehensive project plans outlining the scope, objectives, schedule, resources, and budget., • Drive the pre-construction delivery through to handover to Construction, ensuring clear progress tracking and milestone achievements., • Lead and coordinate diverse project teams, including internal staff, external contractors, and consultants, ensuring alignment with project goals., • Identify scope of surveys required to inform the design and de-risk construction., • Identify and procure enabling works to de-risk construction, • Negotiate contracts to obtain the best terms and value for the business., • Create detailed project timelines and milestones, ensuring adherence to project schedules., • Identify potential risks and address and resolve any issues or conflicts that arise pre-construction, • Implement and enforce quality control measures and ensure compliance with safety regulations and promote a safe working environment., • Maintain accurate and organised project records, including contracts, change orders, and inspection reports and ensure all documentation is up to date and in compliance with local regulations About You: • A minimum of 10 years project management/director, • A proven track record managing medium to large-scale residential projects, • Bachelor’s degree in Construction Management, Civil Engineering, or a related field., • A Masters degree or additional certifications (PMP, CCM) are a plus., • Strong knowledge of construction methods, materials, and regulations., • Excellent leadership, communication, and negotiation skills., • Proficient in project management software and tools (MS Project, Procore, Primavera)., • Initiative to challenge and drive projects forward. Please apply today for consideration

Join us as an Engineering Facility Manager at the prestigious 1 Mayfair Residences by The Dorchester Collection. Consisting of 29 private luxury residences, this property includes high-end amenities and require meticulous service services to ensure a world-class living experience for our residents. At the Dorchester Collection, recognised as one of The Sunday Times Top 10 Best Places to Work for 2024 and 2025, we continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are proud to have the absolute best people in the industry. When you join us as an Engineering Facilities Manager at 1 Mayfair by The Dorchester Collection, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership. What you’ll do As an Engineering Facilities Manager, you’ll oversee the pre-opening and ongoing management of 1 Mayfair Residences including a swimming pool, spa, meeting rooms, and a fitness centre. You will be responsible for overseeing daily operations, managing maintenance, vendor relations, safety compliance, and enhancing resident satisfaction. A day in the life of our Engineering Facilities Manager demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. The list below details the key functions deemed essential: • As an Engineering Facilities Manager you will execute the mobilization plan in the run up to the building completion, as directed by the Area Director of Engineering and in collaboration with the development and asset management team and lead all on site pre-opening activities that relate to the technical aspects of the building., • As an Engineering Facilities Manager you will be responsible for selecting and implementing the CAFM system and immerse yourself in the ongoing construction activities to understand all the intricacies of the finished building., • You will work collaboratively with contractors, consultants, and suppliers to deliver projects on time, within budget, and to the highest quality standards., • You will ensure all maintenance services are delivered in line with Dorchester Collection’s standards and with understanding of the needs and lifestyle of ultra-prime residence clients. You will be responsible of overseeing and coordinating an A La Carte menu of maintenance service provided to our residents., • You will ensure that there is an excellent communication with residents, providing prompt, professional and discreet service always and liaise with the property management team and other departments to ensure engineering services support the overall luxury experience., • You will lead and supervise a small team of maintenance engineers, ensuring adherence to safety, service, and quality standards., • You will oversee planned preventative maintenance (PPM) programs and reactive maintenance to ensure all equipment and systems are fully operational., • You will ensure compliance with all relevant statutory and regulatory engineering requirements., • You will provide technical advice and troubleshooting support to resolve complex engineering challenges and have excellent technical expertise when it comes to managing complex building systems including HVAC, pumps, chillers, BMS, lifts, plumbing and public health systems., • You will also be responsible for conducting regular audits and inspections to ensure full compliance with health, safety, and environmental regulations, maintaining accurate documentation of all engineering systems, maintenance records, and statutory certifications, leading emergency response efforts for engineering-related incidents and ensuring compliance and proactive management of all aspects of the general safety regulations and the Building Safety Act 2022. What you’ll bring Essential Skills and Experience • Previous experience in facilities management, with at least 2-3 years in a managerial role overseeing luxury properties., • Experience with pre-opening processes and project management preferred, • Exceptional leadership skills, strong technical knowledge, and a customer-centric approach., • Proven experience managing luxury residential estates, commercial buildings, or high-end hospitality environments., • Experience in managing maintenance teams, vendors, and contractors., • Strong background in health and safety, building management, and operational compliance, • Excellent knowledge of High-Risk Buildings under the Building Safety Act and understanding the role of the Principal Accountable Person (and the Accountable Person) as well as the importance of The Golden Thread., • Bachelor’s degree in Engineering, Facilities Management, Property Management, or a related field., • Excellent verbal and written communication skills in English. Preferred Skills • Additional qualifications or certifications in building systems management, sustainability practices, or related fields would be beneficial., • Experience in managing large-scale luxury residential communities or hospitality facilities., • Experience in managing specialized amenities such as swimming pools, spas, and fitness centres., • Proficiency in building management software and systems., • Experience in a similar position for luxury residence property or relevant customer service role for a luxury hotel What you’ll get • Complimentary Stays: Enjoy 12 complimentary stays with breakfast at Dorchester Collection Hotels every year., • Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops, • Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers., • Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers., • Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations., • Referral Bonus: Earn a £1000 bonus when you recommend a friend., • Well-being Support: Access immediate well-being advice because we care about our employees. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at

Office Manager (Concierge Services) £38,000 - Temp to Perm Location - London Bank - 5 days per week Role Overview The Office Manager will be responsible for the smooth day-to-day operation of a high-end concierge office serving 50+ clients within the building. Drawing on a strong hospitality background (such as hotels or serviced accommodation), the role ensures exceptional client experience, efficient team management, and impeccable standards across the Centre. This is a hands-on leadership role, combining people management, operational oversight, and a strong focus on service excellence. Key Responsibilities Operations & Service Delivery • Oversee the daily running of the concierge office, ensuring seamless operations at all times, • Ensure consistently high standards of cleanliness, presentation, and hospitality throughout the Centre, • Proactively identify and resolve operational issues before they impact clients, • Act as Centre Manager when required, taking full responsibility for site operations Team Leadership & People Management • Oversee on-site staff, including Client Experience Assistants, cleaners, maintenance teams, and external contractors, • Ensure fair and balanced task distribution to support efficient workflows and team wellbeing, • Lead regular 1:1 meetings, set clear goals, and support individual development plans, • Coordinate and document daily team briefings to ensure clear communication and alignment, • Foster a positive, service-led team culture that reflects a premium hospitality environment Scheduling & Administration • Manage staff rotas to ensure appropriate coverage at all times, • Authorise annual leave and monitor team absences, • Maintain accurate records related to staffing, attendance, and daily operations Client Experience • Ensure clients receive a consistently high level of service aligned with luxury hospitality standards, • Act as a point of escalation for client issues, resolving concerns professionally and efficiently, • Build strong working relationships with clients, understanding their needs and expectations Skills & Experience Essential • Previous experience in a hospitality environment (hotel, serviced apartments, luxury customer service, or similar), • Proven experience managing teams in a client-facing setting, • Strong organisational and time-management skills, • Excellent communication skills, both written and verbal, • Ability to remain calm, professional, and solutions-focused in a fast-paced environment Desirable • Experience working in concierge services, serviced offices, or premium residential/commercial buildings, • Experience acting as a duty manager or centre manager, • Familiarity with rota planning and absence management Personal Attributes • Naturally service-oriented with a strong eye for detail, • Confident leader who leads by example, • Approachable, professional, and well-presented

An exciting opportunity has arisen for a passionate and driven Duty Manager to join the team at Criterion Hospitality. As Duty Manager, you will play a key role in the day-to-day operation of the hotel, supporting the Front Office Manager and wider management team to ensure smooth operations, excellent guest experience, and high service standards across all shifts. The Role As Duty Manager, you will: • Support the Front Office Manager in the effective day-to-day operation of the Front Office and public areas, • Take responsibility for the hotel during assigned shifts, acting as the senior operational presence on duty, • Lead proactive lobby and guest journey management, ensuring a visible, approachable management presence, • Handle guest queries, feedback, and complaints professionally, resolving issues in real time, • Lead, motivate, and support front office team members through a hands-on, lead-by-example approach, • Ensure consistent delivery of exceptional customer service standards, • Support training, coaching, and development of the Front Office team, • Ensure compliance with brand standards, health & safety, and operational procedures, • Liaise with other departments to ensure a seamless guest experience, • Step in operationally where required to support the team during busy periods What We’re Looking For • Previous experience as a Duty Manager, Guest Service Manager, or similar supervisory role within a hotel environment, • Strong working knowledge of Front Office operations, • A hands-on leader who leads by example and inspires their team, • Confident, professional, and personable, with strong presence and communication skills, • Passionate about service delivery and guest experience, • Comfortable working in a fast-paced, high-volume environment, • Flexible to work shifts, including evenings and weekends

Criterion Capital is a London-based developer, owner, and operator of hospitality assets — including our in-house hotel brand, Zedwell. With an in-house design team responsible for creating concepts, brand standards, and designs across our hotel portfolio, we’re shaping a distinctive and guest-focused approach to urban hospitality. We are now seeking a Design Development Manager to lead the ongoing evolution of our hotel brands and ensure design excellence across all new developments and refurbishments. This role requires a creative yet commercially minded leader who can manage design delivery from concept through to completion, maintaining the balance between innovation, operational efficiency, and brand identity. Please email your CV and portfolio to Key Responsibilities • Lead the development and implementation of brand design standards across all hotel brands., • Oversee design development for projects from initial concept to completion, ensuring alignment with brand vision and operational requirements., • Collaborate with internal teams — including hotel operations, development, and procurement — as well as architects, contractors, and consultants to coordinate and deliver cohesive design outcomes., • Direct the creation of room types, public area concepts, and other branded environments that elevate the guest experience., • Manage design presentations, mood boards, and sample boards to communicate design intent to internal stakeholders and senior management., • Provide technical oversight on drawings, specifications, and joinery details, ensuring accuracy and buildability., • Evaluate and select materials, finishes, and FF&E with a focus on durability, cost efficiency, and sustainability., • Support procurement processes, identifying suppliers and ensuring the design vision aligns with commercial and operational goals., • Visit project sites to review design quality, resolve issues, and ensure installations reflect approved standards., • Stay informed on emerging design trends, materials, and technologies, introducing fresh ideas and innovation into ongoing and future projects. Skills & Attributes • Strong creative and conceptual design ability, with a deep understanding of hospitality environments., • Excellent leadership, communication, and presentation skills., • Proficiency in AutoCAD, SketchUp/Rhino, Revit, and Adobe Creative Suite., • Strong project management skills — able to prioritise, delegate, and manage multiple projects simultaneously., • Commercial acumen, balancing aesthetic quality with budget and operational practicality., • A collaborative, hands-on approach with the ability to inspire and motivate a multidisciplinary team. Experience & Qualifications • Minimum 5 years of professional experience in interior or architectural design, preferably within the hospitality sector., • Proven track record of leading or managing design development in hotel or high-end residential projects., • Strong portfolio showcasing both conceptual and completed work., • Degree in Architecture, Interior Design, or a related discipline.

Safety and Security Manager – Park Plaza Westminster Bridge London At Park Plaza, first-class safety and security is every bit as important to the hotel experience as a great night’s sleep in this stylish location. That is why your contribution as our Safety and Security Manager is so important. Park Plaza Westminster Bridge Hotel is our largest hotel with 1023 rooms and is a very busy operation. Under the support and guidance of the relevant Senior Manager, you'll perform Head of Department duties connected to all Safety & Security services to our guests, employees, visitors, their belongings and all hotel assets. Delivering a personalised high standard of customer service. Effectively manage your department, being a hands on leader. As one of London’s largest and busiest hotels, Park Plaza Westminster Bridge regularly hosts high‑profile events and VIP guests. We’re seeking a Safety & Security Manager with proven experience managing complex operations, collaborating with external agencies, and overseeing health & safety for large‑scale environments. Your main duties as our Safety and Security Manager: • Surveillance duties, public area vigilance for external areas of the hotel, • Handling security and safety breaches, conducting investigations, • Follows guidance and instructions given by leadership team, • Attends and completes all mandatory Health & Safety training, and is responsible for hygiene & health & safety within the department, • Advising management of best practice, being solution focused, as well as improving & implementing security protocols to protect the business, • Communicates effectively with both internal and external guests via written correspondence, phone and face to face, • Engages with colleagues and guests, conducting & assisting sales with client show-rounds, • Clear communication both written and verbal, • Strong emphasis on managing and developing a team including training, • Working with 3rd party agencies when necessary, • Formulating of 90-day-action-plans and projects that have been assigned by the General/Hotel Manager, • Plan, assist and participate in safety/security audits and submit follow up reports, • Oversee the security control room operations, monitor training and competency in the use of all systems within the security control room, • Monitor that the Security Officer schedules are appropriate for the requirements of the operations of the hotel, • Complete weekly payroll with the Assistant Security Manager, • Review security incidents/breaches and implement relevant changes, maintaining an incident log in the diligence system, • Maintain and put correct measures in place to ensure that the systems for the control of all guest room entry keys, master keys and electronic devices are correctly audited and that all operating procedures are always followed., • Record-keeping of Lost and Found Property procedures, • Establishes/maintains strong relationships with relevant civil authorities and law enforcement and be main point of contact for the Police, law enforcement agencies, local authorities & government agencies (such as the EHO), • Assist with any VIP reconnaissance and fact finding duties, • Ensure that the staff entrance procedures are always maintained, including staff bag searches, • Ensure that the Security Officers patrol the hotel in its entirety at least once per shift (twice per team) and report any irregularities and breaches, • Coordinate any emergency and evacuation procedures, • Ensure that the hotel crisis management plan is updated monthly, • Provide regular training to HODs on the hotel's emergency evacuation procedures, • Assist and deliver the implementation of inspection programs, • Revise departmental SOPs as necessary, • To maintain and monitor the provision of information required by the CCTV operator, • Oversee team members dealing with valuables / lost property / or guest room safes and ensure that all property is audited weekly, • Attend internal/external meeting where necessary and chair the health and safety committee What we’d like to see from you: • Extensive experience in the hotel safety and security industry, • Minimum qualification: IOSH Managing Safely; Desirable: NEBOSH certification, • Minimum qualification: SIA Certification Level 2; Desirable: SIA Level 3, • Essential: passing of Basic DBS check, • Previous successful management experience with a strong ability to handle conflict in a personable manner, • Knowledgeable in CCTV operations, fire safety, emergency training, criminal and health and safety investigations, and possesses relevant report writing & clear communication skills. Benefits of working for us as our Safety & Security Manager: • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends), • F&B discounts at our restaurants and bars (for your whole party), • Start with 30 days of holiday per year - including bank holidays, increasing with years of service, • Discretionary bonus, • Two free meals per day, • Access to 40% of your pay before payday through Wagestream, • Recommend a friend scheme – up to £750, • Vitality at work scheme with great gym discounts & more, • Ride to Work scheme & free cycling lessons, • 24/7 employee assistance programme, • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas., • Free dry cleaning for work uniform, • Annual Staff parties and events, • Company pension plan & award-winning training Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.

Are you a dynamic and experienced professional with a passion for delivering exceptional guest service in luxury hospitality? We are seeking a proactive and strategic F&B Reservations Manager to oversee and drive all food and beverage reservation activities across our three prestigious London hotels. About the Role: As F&B Reservations Manager, manage all booking systems, and partner closely with restaurant and hotel management to maximise covers and revenue. Your expertise will support seamless operations across multiple venues, ensuring an outstanding experience for guests while identifying and capitalising on new business opportunities. This is a pivotal role that combines leadership, operational excellence, and market insight to contribute to the growth of our vibrant London Hotels. Key Responsibilities: • Manage and optimise all F&B reservation activities across three London hotels, ensuring accuracy and efficiency., • Oversee reservation systems integration and data consistency., • Collaborate with F&B outlets, sales, and marketing to align reservations with promotions and events., • Analyse reservation trends; prepare insightful reports to inform cluster-level decisions., • Handle VIP and special guest requests with discretion and personalised service., • Develop and enforce SOPs to maintain high operational standards., • Manage budgets for reservation operations while ensuring cost control and efficiency., • Innovate by implementing market intelligence and forecasting to drive revenue growth., • Champion a unified booking infrastructure across the cluster for enhanced visibility and guest insights. Skills and Experience: • Proven experience managing F&B reservations in luxury or upscale hotels, preferably across multiple properties., • Proficient with reservation platforms and CRM tools., • Strong leadership skills with the ability to train and motivate teams., • Excellent organisational, multitasking, and communication skills., • Analytical mindset with capability to leverage data for business development., • Problem-solving expertise and the ability to handle high-pressure situations professionally., • Knowledge of the London hospitality market is an advantage. The Perks of working for The Doyle Hotel: • Holiday allowance increasing with length of service up to 25 days, • Free meals on duty, • 50% discount when dining with The Doyle Collection, • Discounted rates when staying in our hotels, • Training dedicated to personal development, • Cycle to work scheme, • Discounts in selected stores and online shops, • Life Insurance and Company Pension, • Complimentary uniform and dry cleaning, • One paid volunteering day per year, • Free access to the Employee Assistance Programme, • Hotel Incentives and rewards, • Staff summer parties, Christmas parties and regular team get togethers, • Refer a Friend bonus scheme The Doyle Collection The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness. We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.

Cobalt is working with a leading real estate investor, developer and operator to appoint a Senior Project Manager to lead the delivery of complex hotel-led developments across London and the UK. Our client is a privately owned real estate business with a strong track record of delivering high-quality hotels, student accommodation and mixed-use schemes. Operating as a fully integrated platform, they manage projects from acquisition through to handover and operation, with a reputation for quality, design excellence and long-term value creation. The role This is a senior, delivery-focused project management role, responsible for taking major schemes through procurement, construction and handover. The successful candidate will act as the day-to-day lead on site and with the wider professional team, ensuring projects are delivered safely, on programme, within budget and to a high operational standard. You will work closely with internal development, commercial and operational teams, as well as external consultants and contractors, and will play a key role in managing risk, programme and quality across multiple workstreams. Key responsibilities include: • Leading the delivery of large-scale hotel and living sector projects from pre-construction through to practical completion and handover., • Managing main contractors and professional teams to ensure contractual, programme and quality obligations are met., • Overseeing construction programmes, reporting progress and risks to senior stakeholders., • Managing change control, cost reporting and coordination with commercial teams., • Ensuring compliance with statutory requirements, planning conditions and funder obligations., • Driving high standards of health, safety and build quality on site., • Coordinating handover to operations teams, including defect management and close-out documentation. Skills and experience required • Proven experience delivering complex construction projects in a project management or senior project delivery role., • Hotel project experience is highly desirable, particularly through construction and operational handover., • Strong understanding of contractor procurement, contract administration and site delivery., • Working knowledge of UK planning, building regulations and construction best practice., • Experience managing programmes, budgets and risk on multi-million-pound schemes., • Confident communicator, able to lead multidisciplinary teams and engage senior stakeholders. Interviews are underway, so early applications are encouraged. Due to the volume of applications received, if you do not hear back from us, please assume your application has been unsuccessful on this occasion. If you require any reasonable adjustments or additional support during the recruitment process, please let your Cobalt consultant know.

Centre Leadership Opportunities | Central London A rapidly growing, premium flexible workspace provider is seeking Centre Managers and Assistant Centre Managers across multiple Central London locations. These opportunities sit within a highly regarded organisation recognised for its strong hospitality mindset, exceptional client environments, and consistently high service standards. While these are office-based leadership roles, candidates from luxury, high-end hospitality backgrounds including 5-star hotels, premium restaurants, and elevated customer-service environments are particularly encouraged to apply. The roles Centre Manager Responsible for overseeing daily centre operations, maintaining exceptional service standards, managing facilities and suppliers, supporting client relationships, and contributing to overall commercial performance and centre strategy. Assistant Centre Manager A hands-on operational and team-support role focused on coordinating on-site staff, upholding presentation and hospitality standards, assisting with centre performance, and stepping into leadership responsibilities when required. The environment These are highly client-facing positions within polished, professional Central London workspaces. The culture is collaborative, fast-paced, and built around accountability, positivity, and high standards. The opportunity • Multiple Central London locations, • Monday to Friday, fully office-based roles, • Structured training and development, • Clear long-term progression potential, • Competitive salary and performance-related rewards, • High-standard, team-driven culture Prior serviced-office experience is not essential. These roles are ideally suited to individuals with excellent commercial & strategic acumen, line management experience and working within environments where client experience and presentation standards truly matter. Ideal backgrounds include: Hotel Duty Manager, Guest Relations Manager, Assistant Hotel Manager, Restaurant Manager (high-end venues), Assistant Restaurant Manager, Hospitality Operations Manager, VIP Services Manager, Concierge Manager, Floor Manager (luxury hospitality)

Our client is an award-winning luxury Drinks company that works with the Hospitality and High End Venue Sector throughout the UK and Globally and has become a well-respected name in the industry. The General Manager – Sales & Business Development, will be key to building strategic networks with those in the world of luxury tea outside the organisation to advance business goals. The postholder will put in place and execute a well-defined Communication and Engagement model to ensure a good understanding of the business, its evolving structure and distinguishing features. This is a pivotal senior sales role within the company and a great opportunity for a client focused and sales driven individual to join and further develop within one of the world’s leading luxury tea brands. Key Accountabilities: • Overall responsibility for the day to day management of the business with particular focus on the luxury hotel, retail and gifting markets., • Responsibility to deliver key specified company objectives in terms of profitability, service and brand., • Responsibility for online sales apart from the horeca, retail, boutique, corporate, gifting and distributors (in UK and other territories under UK)., • Reporting to Directors on a regular basis., • Overall responsibility for delivering agreed sales targets, working with the Director of Global Marketing to ensure all opportunities are explored and new contracts are secured., • Overall responsibility for ensuring the operation of the business runs effectively to deliver agreed targets of customer service and satisfaction., • Submit reports as needed/requested, which may include reports on sales performance, profitability, staffing and operations., • Manage allocations at a state, distributor and account level to leverage best use, for optimum benefit to gross margin and brand equity, • Deep understanding of how to build our luxury tea brand in the marketplace, • Ability to handle multiple challenges simultaneously, • Analyse and communicate results and trends of sales-based marketing research., • Under corporate directive, develop and manage new sales strategies and programs to increase tea sales., • Periodically review distributor performance through Sales Managers and review gaps in performance addressing reasons and actionable steps to close the gaps Professional Skills & Experience: • Senior level experience within a premium brand in the FMCG or Hospitality sector., • A significant network of contacts in HoReCa., • Experience at Managing Tenders and Negotiating Contracts, • Strong communication skills and IT fluency., • Ability to work under pressure and multi-task., • Excellent organizational skills and ability to manage Budgets, • Ability to flourish in an SME, being proactive and a self-starter are key., • Proficient in Word, Excel, Outlook, and PowerPoint., • Developing gifting market., • An inspirational manager with a skill to personally landing new contracts with leading hotel chains., • A proven track record of success., • We are a rapidly growing entrepreneurial business with an evolving structure. We are looking for an individual who will thrive in this environment.

Business Development Manager – On Trade and HORECA Drive growth. Win new customers. Make real impact. Join one of the UK’s most dynamic premium water companies with one of the strongest and most versatile water portfolios in the UK. The company supplies customers across luxury hospitality, national hotel and QSR groups, wholesale and on-trade distribution, retail and forecourts, travel-catering, NHS and emergency services, utilities, private label, and major leisure, sports and arena venues. We’re now hiring a London Sales Manager to spearhead commercial growth and unlock new distribution through customer acquisition across the London hospitality sector. The Role • Own the entire new-business pipeline across London’s premium hotels, restaurants and bars, from prospecting to pitching to closing., • Identify high-value opportunities across luxury groups, iconic venues, trend-led bars, and top restaurants, building a targeted universe of prospects., • Map the market, uncover whitespace, and strategically prioritise sites that elevate brand visibility and volume., • Deliver standout brand pitches that bring the relevant portfolio to life for buyers, F&B teams, and group decision-makers., • Negotiate commercial terms that secure profitable, long-term listings and maximise brand presence in each venue., • Work closely with Marketing and Operations to ensure seamless onboarding once deals are won., • Champion the brand across the London hospitality scene, building networks and opening doors in hospitality environments. About You • A natural hunter - energised by prospecting, pitching and closing new accounts across London’s hotels, restaurant groups and independent venues., • Proven success winning new business within Hospitality, HORECA and the wider On-Trade, ideally across premium or multi-site environments., • A deep understanding of the London hotel, restaurant, bar and café landscape, with strong intuition about where the best opportunities sit., • A confident, polished communicator able to influence senior decision-makers, F&B teams and group buyers across premium venues., • Highly driven, resilient and motivated by targets, autonomy and the fast pace of London’s hospitality sector., • Strategic and organised, with the ability to build, manage and convert a high-quality pipeline consistently., • Commercially sharp, able to tailor pitches to customer needs and articulate the value of a multi-brand premium water portfolio. Interested? If you thrive in high-growth, premium-brand environments and want the freedom to make a big commercial impact, I’d love to chat. We are an equal opportunities employer and welcome applicants from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age. Please get in touch with Roxy Gadd or click “Apply Now” to be considered.

The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications: • SHIPBOARD Employment type., • Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience., • Experience in handling 100+ guests in a 4–5-star hotel., • Experience in handling and supervising 30+ Team Members in Guest Services Department., • Must be willing to work under pressure, • Ability to speak additional languages such as Spanish, Italian, Portuguese, French or German preferred (Conversational Proficiency). Essential Duties & Responsibilities: • All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required., • Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike, • Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results., • Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis, • Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools, • Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations, • Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening

Overview We are seeking an experienced and relationship-driven Account Manager to support and grow key client partnerships within the hospitality sector. This role will focus on delivering exceptional service, managing client accounts, and identifying opportunities to maximise value, retention, and revenue across assigned portfolios. Key Responsibilities • Manage and develop long-standing client relationships across hotels, restaurants, and hospitality groups., • Serve as the primary point of contact for clients, ensuring operational excellence and service delivery., • Understand client needs, commercial objectives, and market trends to provide proactive support and tailored solutions., • Oversee the onboarding and ongoing management of new and existing accounts., • Monitor performance metrics, client satisfaction, and contract compliance., • Work closely with internal teams (operations, marketing, finance, product, and service teams) to ensure seamless delivery., • Forecast account performance, prepare progress reports, and present insights to senior management., • Identify opportunities for upselling, cross-selling, and expanding service offering across client portfolios., • Resolve client queries effectively and in a timely manner, maintaining a high level of customer service., • Attend industry events and client site visits where required. Skills & Experience Required • Proven experience as an Account Manager or Client Relationship Manager within the hospitality industry (hotel, F&B, catering, or service-led environment preferred)., • Strong communication and interpersonal skills with the ability to build rapport and trusted relationships., • Commercial awareness and confidence in identifying business development opportunities., • Excellent organisational skills and ability to manage multiple accounts simultaneously., • Analytical mindset with experience working with KPIs and performance reporting., • Self-motivated, proactive, and solutions-focused approach., • Proficiency in MS Office and CRM systems.

Primary responsibilities: Daily Management of the Venue • Forge and maintain positive working relationships with staff across the hotel, specifically their management, sales and banqueting teams, • Promote a positive working relationship between the hotel and our HQ team., • Keep our HQ team fully informed of any developments., • Undertake training as required by the venue (eg training on their health and safety procedures), • Ensure our equipment is removed from event spaces at the end of hire and is not left out overnight (unless you have agreement and confirmation from the venue that the space will be locked an no unauthorised staff can gain access)., • Oversee the rigging within the hotel to assist the hotels in maintaining their health and safety standards., • Provide technical advice as necessary., • Supervision of the on-site venue technicians., • Dress to suitably to mirror the hotel management team (dark suit, shirt and tie, smart black shoes) at all times. Sales/Account Management • Arrange to attend all show rounds at the hotel to sell the event space, obtaining support as required., • Use your technical expertise to help clients visualise what is possible in the various event space., • Establishing and maintaining an excellent knowledge of all hire kit., • Ensuring close liaison and an excellent working relationship with all clients before, during and after the completion of events to strengthen the relationship and secure future business. • Respond to all client enquiries in a timely manner, • To ensure appropriate approval of quotations is adhered to, according to agreed protocols, • Provide copies of quotations to the relevant Banqueting Manager unless being billed directly from HQ., • Daily follow up and chasing of quotations, • Overall management of expenditure against a job to ensure that the spend is in line with how the job has been priced, • Achievement of specific targets as set and defined by the Directors, • Achieving the highest possible profit margins whilst maintaining company standards with regard to service levels and Health & Safety standards., • Maintaining an accurate and up to date record of all client communications. Using Hubspot as per company guidelines, ensuring entries are up to date., • Liaising with the warehouse regarding prep schedules for each job., • Liaising with Operations to ensure the highest level of service is received and that the job is carried out in accordance with client instructions/expectations., • Ensure all extras are charged for and confirmed with the client in writing prior to the event. If extras are ordered on the day, ensure clear sign off and authorisation from the person paying the bill as well as obtaining authorisation from the Banqueting Manager., • Entering all bookings on the database system and producing appropriate paperwork for client approval and signature, • Identifying, intercepting and resolving client concerns, • Providing on site technical support and assistance to both clients and venue technicians as and when needed.

Are you a hands-on and passionate Food & Beverage professional ready to lead and inspire a dynamic team? The Marylebone Hotel, a luxury and contemporary destination in the heart of London, is seeking an experienced Food & Beverage Operations Manager to oversee our 108 Brasserie, Cocktail Bar, and Meetings & Events operations. About the Role: As the F&B Operations Manager, you will play a key role in delivering exceptional guest experiences across our diverse outlets. You’ll be responsible for managing day-to-day operations, developing and supporting your team, and driving service excellence and business growth. This is a fantastic opportunity for a proactive leader with a passion for hospitality and strong operational expertise who thrives in a lively, high-standard environment. Key Responsibilities: • Lead, mentor, and develop a motivated food and beverage team across 108 Brasserie, the Cocktail Bar, and Meetings & Events., • Oversee daily F&B operations to ensure seamless service delivery and guest satisfaction., • Maintain high standards of quality, service, and presentation throughout all outlets., • Collaborate closely with kitchen, events, and front-of-house teams for smooth coordination., • Drive sales growth and profitability through effective team leadership and operational strategies., • Manage staffing, scheduling, and training to maximise productivity and team performance., • Handle guest feedback and resolve any service issues promptly and professionally., • Participate in budgeting, inventory control, and cost management to meet financial targets., • Support the delivery of successful meetings and events, ensuring all client requirements are met. What We’re Looking For: • Proven experience as a Food & Beverage Operations Manager in upscale or luxury hospitality environments., • Hands-on leadership style with a passion for training, coaching, and developing teams., • Strong operational knowledge across restaurants, bars, and events., • Excellent communication, interpersonal, and organisational skills., • Ability to work under pressure and adapt to a fast-paced environment., • A genuine commitment to delivering outstanding guest service., • Experience within London’s hospitality market is a plus. The Perks of working for The Marylebone Hotel: • Service Charge, • Holiday allowance increasing with length of service up to 25 days, • Free meals on duty, • 50% discount when dining with The Doyle Collection, • Discounted rates when staying in our hotels, • Training dedicated to personal development, • Cycle to work scheme, • Discounts in selected stores and online shops, • Life Insurance and Company Pension, • Complimentary uniform and dry cleaning, • One paid volunteering day per year, • Free access to the Employee Assistance Programme, • Hotel Incentives and rewards, • Staff summer parties, Christmas parties and regular team get togethers, • Refer a Friend bonus scheme The Marylebone, London Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away. The Doyle Collection The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness. We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.

Night Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge Hotel, you will do more than just welcome our guests. The key role for you as our Night Manager will be to ensure that the service provided by the night reception team is beyond the normal guest experience that our guests would expect. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time. As a Night Manager, you will receive: • Salary: Competitive plus great benefits, • Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!, • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends), • F&B discounts at our restaurants and bars (for your whole party), • Two free meals per day, • Access to 40% of your pay before payday through Wagestream, • Recommend a friend scheme – up to £750, • Vitality at work scheme with great gym discounts & more, • Ride to Work scheme & free cycling lessons, • Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas., • Free dry cleaning for work uniform, • Annual Staff parties and events, • Company pension plan & award-winning training We are looking for a Night Manager who: • Performs Head of Department duties connected to all Night and Front Office operations, and making crucial decisions, • Ensures guests’ needs are met beyond expectation, and takes full responsibility for Health, Safety, Security, Licensing & Fire, • Plays a hands-on role leading the Night team by example and taking opportunities to motivate, train and inspire the Front of House team members, • Be proficient with Microsoft Office and have excellent knowledge of Opera, • Be available to work 4 days on, 4 days off, on a 12-hour shift basis (from 8am to 8pm), • Who shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care, • With previous experience as a Night Manager in a hotel Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.

A fantastic Operations Manager job in London (Richmond) paying a salary of around £40,000 is available for a Boutique Townhouse/ Hotel.

As a Bar Manager, you will oversee the daily operations of our esteemed hotel bar, collaborating with senior management and team members to deliver unparalleled service.

Director of Rooms – Luxury 5* Hotel, Central London Salary: Negotiable Location: Central London An outstanding opportunity has arisen for a polished and experienced Director of Rooms to join a prestigious 5-star luxury hotel in Central London. We are seeking a true Rooms Division expert, a leader who lives and breathes exceptional guest experience and operational excellence across Front of House and Housekeeping. This role would suit either an established Director of Rooms or a strong Executive Head Housekeeper / Front Office Manager ready to step up into a broader strategic leadership position. Responsibilities: • Oversee the full Rooms Division including Front Office, Concierge, Front Office, Housekeeping, and Laundry., • Drive flawless guest journeys, ensuring 5* luxury standards are consistently exceeded., • Lead, inspire, and develop large, high-performing teams with a strong service culture., • Maintain and enhance Forbes / LQA standards where applicable., • Manage departmental budgets, payroll, forecasting, and cost control., • Collaborate closely with the General Manager and Executive Committee to deliver overall hotel performance., • Ensure operational compliance, brand standards, and health & safety excellence. Requirements: • Proven leadership experience within a luxury 4* and/or 5* hotel environment., • Deep expertise in Front of House and/or Housekeeping operations., • Strong understanding of luxury service standards and attention to detail., • Commercial awareness with experience managing budgets and KPIs., • A visible, hands-on leader who leads from the front and inspires excellence., • Impeccable presentation and communication skills.

Criterion Capital is seeking a Design Manager to control the design development process and the consultants teams for our commercial to hotel conversion projects. The Design Manager will be responsible for managing the entire design process and consultant teams, ensuring that design solutions meet client and the ERs, project cost and timescale goals, and all relevant regulatory requirements. The ideal candidate will have commercial conversion experience, and rounded experience on hotel projects delivery (Fit Out, Envelope and Services). Job Overview • Manage and oversee the consultant and contractor design process for our hotel conversion projects, ensuring all consultants’ designs meet the project’s functional, aesthetic, and technical requirements. Monitor the Consultants deliverables and programs for each stage,, • Identify and recommend early involvement of specialist packages and coordinate the work of external specialist contractors and suppliers, • Collaborate closely with the project management and operations team to ensure designs are aligned with project scope, budget, and programme and the relevant information has been shared between the project team, • Serve as the primary point of contact for all design-related matters related to the project(s), communicating effectively with clients, project managers, and construction teams., • Facilitate design review meetings with stakeholders to present concepts, obtain feedback, and refine designs to achieve final approvals., • Identify and Proactively address potential design challenges and risks that could impact costs, timelines, or project feasibility., • Incorporate sustainable design principles into all projects, ensuring that designs minimize environmental impact and adhere to green building standards where applicable., • Ensure the Consultant information format and output as well as production of all design documentation, is accurate, complete, and clear, • Support the construction stage by managing on behalf of the Principal Contractor all relevant duty holder process, • Contribute to the project QA/QC processes required to be established to ensure that the agreed design is closely controlled on site; About You: • A minimum of 3 years’ industry experience in consultancy and/or design manager roles within main contract or developer business’, • Experience as a Design Manager or similar role, preferably in hotels, or related fields., • Bachelor’s degree in architecture, or a related field., • Ability to manage design teams and coordinate with multiple stakeholders., • Experience in managing design projects within budget and to the highest quality standards., • Understanding of construction methods and how design choices impact project feasibility and costs and achieve compliance with current building regulations., • Proficiency in design software (e.g., AutoCAD, Revit, SketchUp) and familiarity with project management tools (Procore).

Procurement Manager (CapEx and OpEx) Location: Marylebone, London Working Style: In-Person About Dominus Dominus is a fully integrated real estate business operating across hotels and PBSA assets. We invest, develop and operate, with teams covering the full lifecycle - from acquisition and planning through to delivery, operations and asset management. Our portfolio continues to grow, supported by strong operational platforms and a pipeline of new schemes coming forward. Role Purpose We are appointing a Procurement Manager to take ownership of all non‑construction procurement across the business. This covers both CapEx (FF&E, OS&E and other capital items outside construction procurement) and OpEx (FM services, utilities, consumables and wider operational contracts). The role works closely with Development, Construction, Operations, Finance, Asset Management and Legal, supporting them with structured procurement, better commercial outcomes and clear spend visibility across all projects. Construction procurement remains with the Commercial Team. This role manages everything else that sits around and alongside our projects and operating platform. Key Responsibilities 1. Procurement Strategy & Governance • Put in place clear procurement policies and controls that support good governance., • Create structured procurement plans for the main spend areas (FF&E, OS&E, FM, utilities, consumables and corporate services)., • Run competitive, transparent processes that deliver commercial value. 2. CapEx Procurement (Outside Construction Procurement) • Lead procurement for FF&E, OS&E and other capital packages., • Manage tendering, evaluation, negotiation and contract award., • Ensure suppliers meet our standards on quality, performance and reliability., • Coordinate end-to-end delivery processes, acting as the primary liaison between suppliers and site teams to ensure timelines are met and issues are resolved promptly. 3. OpEx Procurement • Manage all operational procurement across our hotel and PBSA portfolio., • Key areas include FM services, utilities, consumables, waste, soft/hard services and corporate contracts., • Stay close to the Operations Team to make sure contracts deliver consistency, uptime and value. 4. Supplier Management and Contracting • Build a reliable supplier base with clear expectations and accountability., • Carry out supplier reviews and manage relationships proactively., • Work with the Legal Team (including use of AI‑enabled contract tools if appropriate) to ensure contracts are robust, clear and up to date., • Monitor market trends and supply‑chain risks across both CapEx and OpEx categories. 5. Financial Management and Reporting • Support accurate budgeting, forecasting and project‑level cost allocation., • Maintain a single consolidated procurement performance document bringing together spend analysis, savings achieved and key updates., • Review spend patterns to identify efficiencies and opportunities to improve commercial outcomes. 6. Cross‑Functional Collaboration • Work with the Development Team on early CapEx planning., • Align with the Projects Team on programmes and interfaces., • Partner with the Operations Team on performance and cost optimisation., • Support the Finance Team with budgeting, controls and approvals., • Work with the Asset Management Team on lifecycle planning., • Liaise with the Legal Team to ensure contracts and obligations are clear and compliant. Skills and Experience Essential • Proven procurement experience in hospitality or PBSA (hospitality strongly preferred)., • Strong understanding of CapEx procurement (FF&E, OS&E) and OpEx procurement (FM, utilities, consumables, corporate contracts)., • Experience working within or alongside an integrated real estate or operating business., • Strong commercial, negotiation and supplier‑management skills., • Comfortable interpreting spend, understanding cost drivers and presenting clear recommendations., • Able to work in a fast‑paced, entrepreneurial environment with multiple priorities., • Strong capability in tendering, evaluation and contract negotiation. Preferred • Experience working alongside a Construction / Commercial Team., • Operational procurement experience within hotels or PBSA., • Comfortable working with a Legal Team on contract reviews and negotiations., • CIPS or equivalent is helpful but not essential. Personal Attributes • Collaborative, practical and commercially minded., • Structured and detail‑driven in approach., • Proactive, solutions‑focused and able to anticipate issues early., • Strong communication skills - able to influence, challenge and drive clarity., • Resilient and adaptable, with a high level of ownership and accountability., • Aligned with Dominus’ values and approach to delivering high‑quality assets and operations.

As the Manager on Duty during the overnight shift, you will oversee all hotel operations and ensure that every guest experiences the highest level of hospitality and personalised service. This role is central to maintaining the safety, efficiency, and service excellence of the hotel throughout the n

As Operations Manager you will report to the General manager. Dalata Hotel Group are currently looking for an experienced Operations Manager who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally. You will guide and manage hotel

We are seeking a highly motivated and experienced Front of House Manager to oversee the operations of our hotel. As a Front of House Manager, you will be responsible for ensuring exceptional guest service, managing staff, and maintaining the overall efficiency and profitability of the hotel. Previou

Assistant F&B Manager - Great Hotel Company - Borehamwood Areas - Up To 34k + Benefits. We are seeking an experienced and motivated Assistant Food & Beverage Manager to join our hotel team in Elstree, near Borehamwood. Support the F&B Manager in overseeing daily operations across all F&B outlets.

As the Manager on Duty, you will represent hotel leadership, oversee all property operations, and ensure that every moment reflects the gracious, anticipatory, and personalised service synonymous with the St. Serve as the property's Manager on Duty, overseeing daily operations and ensuring seamless

A luxury hotel brand in London is looking for a Rooms Division Manager to oversee Front Office, Guest Services, and Concierge operations. Candidates should have experience in a similar role within a luxury hotel environment. This pivotal role requires a leader who ensures every guest receives an exc

A prestigious hotel brand is seeking an Events Operations Floor Manager to oversee events and manage a team for excellent service quality.This role involves ensuring event standards, leading a team, and building strong relationships with guests.Ideal candidates will have experience in a 5-star hotel

A luxury hotel in Westminster seeks a Hotel Manager to oversee operations, lead team initiatives, and enhance guest experience. The ideal candidate will have senior leadership experience in a luxury hotel setting, strong operational awareness, and a passion for hospitality.

A luxury hotel chain is seeking a Spa Manager to lead the operations of their new hotel in London.The successful candidate will oversee spa activities, ensure high guest satisfaction, and meet financial goals.Responsibilities include managing the spa team, ensuring compliance with regulations, and d

A leading hospitality company in Westminster is seeking a Breakfast Manager to oversee restaurant operations. This position offers a competitive salary and multiple employee benefits, including discounted hotel stays and training programs.

Oversee late-night guest check-ins, departures, and enquiries with efficiency and care. Complete nightly audit of hotel accounts, ensuring accuracy of daily transactions. Work closely with the Night Manager to maintain safety, security, and smooth operations.

Deputy General Manager – Bespoke Luxury Hotel MCG Recruitment are delighted to be working with a prestigious, boutique hotel group, renowned for creating spaces where guests can truly relax and enjoy intuitive, effortless luxury . We're looking for a Deputy General Manager to work alongside the General Manager and help deliver exceptional, seamless guest experiences . This is a senior, hands-on role for someone with a strong food & beverage background, a natural hosting instinct, and a passion for leading confident, motivated teams. The Role As Deputy General Manager, you will be central to ensuring the hotel runs seamlessly behind the scenes while shining on the floor . You will help set the tone for the guest experience and support your teams in delivering intuitive, calm, and personal luxury service. Key Responsibilities: Support the General Manager in the day-to-day running of the hotel Help shape a service culture that is relaxed, warm, and effortless Lead Food & Beverage operations , focusing on flow, atmosphere, and guest connection Be a visible host, engaging with guests, anticipating needs, and creating a sense of belonging Manage, mentor, and motivate teams with empathy and clarity Oversee events, corporate stays, and weddings , ensuring every occasion feels personal and unhurried Maintain the highest standards across a luxury hotel environment without stiffness or formality About You Strong Food & Beverage background in luxury or quality-led hotels A true people person : calm, approachable, and confident Experience in events, corporate business, and weddings Naturally service-led , believing that great hospitality should feel seamless, not showy A collaborative, hands-on leader who enjoys developing teams and experiences Passionate about creating spaces where guests can genuinely switch off Why Join? Work with a prestigious, boutique hotel brand committed to intuitive luxury Take a hands-on, senior leadership role with real influence Lead and develop high-performing, motivated teams Deliver personal, memorable experiences in an inspiring environment #MCG1 TPBN1_UKCT

Spa Manager Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite' a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world. We are seeking an inspiring Spa Manager to oversee and elevate the wellness experience at The St. Regis London. This is a leadership opportunity to shape a sanctuary of relaxation and rejuvenation in one of London's most iconic settings. You will manage the activities of employees delivering spa services. Your focus will be on ensuring guest and employee satisfaction while achieving financial and operational goals, all within the refined standards of the St. Regis brand. Key Responsibilities Lead daily spa operations, ensuring smooth service across all areas Ensure staff have the proper supplies, equipment, and uniforms Manage inventories and budgets, maintaining financial discipline Uphold cleanliness and presentation standards across spa facilities Understand and manage the impact of spa operations on property financial goals Deliver exceptional guest experiences, setting a positive example for service excellence Interact with guests to gather feedback and resolve concerns Empower employees to provide anticipatory, personalized service Emphasize guest satisfaction and continuous improvement in team meetings Solicit employee feedback and foster open communication Observe service behaviors and provide coaching and recognition Support orientation and ongoing training programs for spa associates Ensure property policies are administered fairly and consistently Celebrate team successes and recognize contributions publicly Core Competencies We are searching for a leader with a passion for wellness and luxury hospitality. The ideal candidate will bring operational expertise, interpersonal finesse, and the ability to inspire a team to deliver extraordinary guest experiences. You should have: Minimum 3 years of experience in spa management Strong leadership and organizational skills A commitment to guest satisfaction and team development At The St. Regis London , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us. Financial Rewards Competitive salary designed to recognise excellence Enhanced pension Life assurance Company sick pay Additional holiday allowance Access to BenefitHub's exclusive retail, wellness and travel privileges Friends & Family preferred rates at Marriott hotels worldwide Career Development Clear pathway for internal promotions and transfers Cross-department training to refine your craft and broaden your expertise Expert-led development programmes Continuous learning through structured programmes Premium e-learning platform access Be part of an exclusive pre-opening experience shaping the future of the property Wellbeing Support Private Medical Insurance Employee Assistance Programme Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine. Food & Beverage discounts across Marriott properties Year-round wellbeing initiatives and wellness activities Recognition & Appreciation Award programmes celebrating exceptional performance The Astor Awards Distinctive Moments celebration Long service awards Key life moments celebrated - birthday, anniversaries, personal milestones and achievements Vibrant social calendar with team events and engagement activities *Terms and Conditions Apply At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. TPBN1_UKCT

Are you passionate about creating exceptional culinary experiences? Firmdale Hotels, renowned for our boutique luxury hotels and vibrant hospitality, is seeking a dedicated and talented Demi Chef de Partie to join our esteemed team at the Haymarket Hotel. Firmdale Hotels is a collection of luxury hotels, each with its own unique character and charm. Our commitment to excellence and creativity has earned us a reputation for delivering outstanding guest experiences. At Firmdale, we value innovation, diversity, and a genuine passion for hospitality. As a Demi Chef de Partie at the Haymarket Hotel, you will play a crucial role in our kitchen operations. You will work closely with our experienced culinary team to deliver high-quality dishes, ensuring each plate meets our exacting standards. Your responsibilities will include assisting with the preparation and execution of breakfast, lunch, and dinner services, maintaining high levels of cleanliness and organisation, and supporting the kitchen brigade in all aspects of service. Responsibilities: Assist in the preparation and presentation of a diverse range of dishes. Ensure the highest standards of food quality, taste, and presentation. Supervise and support a small team, fostering a collaborative and efficient work environment. Monitor stock levels and manage ordering for your section. Maintain a clean, safe, and organised kitchen area. Communicate effectively with the team to ensure smooth kitchen operations. What you Need: Proven experience in a similar role within a high-pressure, fast-paced kitchen environment. Exceptional attention to detail and a commitment to excellence. A genuine passion for food and culinary innovation. Strong organisational and communication skills. Ability to work effectively as part of a team. Leadership qualities to supervise and motivate team members. What We Offer: Competitive hourly rate of £15.00 - £16.00 inclusive of service charge . Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan(including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Proud winners of The Times Best Places to Work for both 2024 and 2025 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year Helle Jensen Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Haymarket Hotel & The Soho Hotel One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 Covent Garden Hotel One AA Rosette for Culinary Excellence 2025 Dorset Square Hotel AA Breakfast Award 2025 Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel Two Michelin Keys 2024 Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel One Michelin Key 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure IT List best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage. TPBN1_UKCT

Assistant Leisure Manager East London Circa £34-37K 4* Hotel. I am currently looking fora passionate and driven Assistant Leisure Club Manager to join the management team of this 200rm branded hotel in East London. What the employer offers Salary circa £34-37K per yr Branded hotel benefits and employee discounts Pension & Medical Healthcare Career development opportunities within an established global hospitality group The successful applicant will be a hands on leader who will support the full operation of the destination Leisure Club with 400 members , modern well equipped Gym, Pool, Sauna and 3rm Spa , ensuring exceptional guest experiences and high operational standards. The role As Assistant Leisure Club Manager, you will support the Leisure Club Manager in overseeing the daily operation of the leisure and spa facilities and will play a key role in maintaining service excellence, driving membership growth, ensuring compliance and leading a motivated team. Key Responsibilities Support the day-to-day management of the destination leisure club, pool, and spa facilities Ensure full compliance with health & safety, pool plant operations and brand standards Supervise, train, and develop the leisure and spa team (alongside the spa manager). Monitor financial performance including payroll, retail sales, treatments, and memberships Drive membership sales and spa revenue Maintain high standards of cleanliness, maintenance, and presentation Handle guest feedback professionally and proactively About You Previous supervisory or assistant management experience within a leisure club, spa or hotel leisure environment Strong knowledge of pool operations and health & safety compliance Pool Plant Operator qualification (desirable) Passion for wellness, fitness, and guest service Commercially aware with the ability to drive revenue Excellent leadership and communication skills Flexible to work shifts including evenings and weekends TPBN1_UKCT

Spa Manager Luxury Hotel and Spa - Live in We are looking for a passionate and hands-on Spa Manager ready to lead a dedicated team in a tranquil countryside retreat in Scotland. This role requires candidates to have a valid UK work visa or settled status. The hotel and spa is set in 1,100 acres of stunning countryside, offering guests a blend of luxurious hospitality and a beautifully appointed spa. The hotel is a peaceful haven with panoramic views, elegant interiors, and a relaxing, nature-inspired ambiance the perfect escape for wellness and indulgence. They are looking for a dynamic and experienced Spa Manager to lead the spa operations and elevate the guest experience. This is a dual role combining strategic oversight and operational excellence, with 50% of your time spent delivering treatments, and the other half focused on team leadership, guest service, and running the day-to-day operations. About the Spa The spa offers a serene and luxurious environment with a full range of treatments. It features a swimming pool, sauna, steam room, relaxation lounges, and treatment rooms. Its a popular destination for hotel guests, day visitors, and local members. Key Responsibilities Lead, inspire and manage the spa team, ensuring a consistently high level of guest care Perform treatments to a high standard Ensure smooth daily operations including bookings, scheduling, and guest experience Monitor retail and treatment targets, costs, and KPIs Maintain a high standard of cleanliness, safety, and professionalism throughout the spa Work closely with the General Manager and hotel teams to ensure a seamless guest journey Manage the spas social media presence sharing engaging content, promoting offers, and driving visibility About You A qualified Spa Manager with strong practical skills (NVQ Level 3 or equivalent) Previous experience in a supervisory or management role within a spa environment Warm, approachable, and confident with a guest-focused mindset Passionate about wellness and beauty, with strong product knowledge A proactive and organised leader, capable of motivating a team and achieving targets If youre a confident and compassionate leader who thrives in a calm, luxurious environment and youre ready to roll up your sleeves and lead from the front wed love to hear from you. Due to the number of applicants received, unfortunately we are unable to reply individually to each. Should your application be suitable for the role, then you'll hear from us within 48 hours, thank you. TPBN1_UKCT