Remote E-commerce Senior Account Manager
5 days ago
Barnsley
E-commerce Senior Account Manager Function: Performance Creative | Account Leadership | Pod Management Reports to: Account Director Location: Remote-first (1 days per month in-office - Hambi Media HQ, Oval, London) Compensation: ÂŁ40,000 â ÂŁ50,000 + Bonus + Benefits + 27 Days Holiday The Soar Group is one of the UKâs fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one: ⢠Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UKâs largest performance creative division in the UK., ⢠For You Advertising: The UKâs #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale., ⢠Soar With Us: Paid social and paid search, managing media buying and growth strategy across the groupâs client portfolio. Together, the group manages over ÂŁ100M in ad spend, works with category-leading D2C brands, and operates the UKâs largest Creative Strategy department with design, production, strategy, and UGC all under one roof. ⢠Nominated for Metaâs Creative Diversity Award 2025, the only independent agency recognised., ⢠Highest independent agency spend on Meta in 2025., ⢠Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US., ⢠Two production studios (London and Manchester), ⢠Creators of D2C Diaries, one of the UKâs leading eCommerce podcasts. We are looking for someone deeply embedded in the DTC/ecommerce world. You understand: ⢠Performance creative, ⢠Paid social growth, ⢠E-commerce launch cycles, ⢠Creative testing velocity, ⢠Scaling consumer brands, ⢠Retention and revenue conversations, ⢠How fast-moving founders operate Youâve likely worked with e-commerce brands before and know the pace, pressure, and expectations that come with scaling them. This role is for someone who can confidently lead high-growth DTC accounts while managing and elevating a pod of Account Managers underneath them. Client & Commercial Leadership: ⢠Own senior relationships across larger, higher-impact accounts, ⢠Lead strategic client conversations, performance reviews and planning, ⢠Guide clients through launches, pivots and scale moments, ⢠Spot upsell, retention and growth opportunities Pod & People Management: ⢠Line-manage Account Managers within your pod, ⢠Coach AMs on communication, organisation and client ownership, ⢠Raise delivery standards across accounts and workflows, ⢠Support hiring, onboarding and development of AMs Delivery & Quality Control: ⢠Oversee UGC and creative workflows across the pod, ⢠Ensure launches are planned, resourced and executed cleanly, ⢠Act as escalation point for delivery or client risk, ⢠Maintain consistency across processes and client experience What you bring: ⢠4+ yearsâ experience in agency account management, ⢠Proven experience managing or mentoring Account Managers, ⢠Strong understanding of performance creative, UGC and launch cycles, ⢠Confidence running senior client conversations independently, ⢠Commercial awareness â retention, margin, and growth matter to you, ⢠Calm authority â clients and teams trust your judgment Who you are: ⢠A true manager - you enjoy leading people, not just accounts, ⢠Standards-driven - you care about quality and consistency, ⢠Accountable - you own outcomes across your pod, ⢠Structured and decisive - you bring order and clarity, ⢠A role model - AMs learn by watching how you operate, ⢠Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents., ⢠Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals., ⢠Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency., ⢠Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days., ⢠Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programmes., ⢠Remote working with 1 day a month in London Head Office.