Repairs Scheduler
1 day ago
Blackpool
Repairs Scheduler Location: Blackpool Salary: Starting Salary £26,924 rising to Spot Salary £28,341 (At 2 years, subject to satisfactory performance) Please note that the assessment centre for this role will take place at our Blackpool Office. If we receive a high volume of applications, we may close the advert early, so we recommend applying as soon as possible Youll play an important role in delivering a responsive repairs service and a positive customer experience through effective planning and scheduling of repair jobs. Working closely with our contact centre, operatives and contractors, youll help make sure the right work is completed at the right time, first time where possible. Your organisation, initiative and focus on service will help improve productivity, increase capacity and support customer satisfaction. What youll be doing Youll be amain point of contact for in-house operatives, planning and allocating day-to-day and void repairs to meet customer needs. Monitoring and managing operatives diaries to make the best use of time and resources. Tracking progress of jobs, following up outstanding work and making sure in-house teams and external contractors keep repair updates accurate and up to date, while maintaining a high standard of customer service. Supporting the effective planning of day-to-day and void repairs to ensure work is scheduled and delivered efficiently. Forward planning will be key in managing holidays, absence and changing demand. Scheduling customer appointments with care, taking individual needs into account and ensuring the most suitable operative or contractor is assigned to each job. Using data such as completed jobs, rebooked appointments and outstanding repairs to identify opportunities for improvement through trade zoning and smart scheduling. Youll help reduce delays, improve productivity and enhance the customer experience. Using daily reports to review travel time, downtime and wasted visits, helping us improve efficiency and make better use of resources. What youll need Experience working in a fast-paced customer-focused or administrative environment Excellent understanding of providing first class customer service Strong ability to multi task and ability to juggle conflicting priorities Flexible and adaptable approach to deal with changing requirements Excellent organisational skills and manage a busy workload First class communication skills Ability to work independently and as part of a team Demonstrate initiative and liaise proactively with internal and external customers Excellent administration skills Team rota in place to cover operating hours of 7.30am to 6.00pm *Please note this role is office based What we need from you A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing A passion to advocate on behalf of people and communities A commitment to work in partnership with others for the benefit of Great Places A commitment to continuous learning and improvement Ability to work flexibly and when needed outside normal working hours to ensure service continuity An ability to work in uncertainty. To be professional and work with integrity, inclusivity and respect for diversity What we give you in return for your hard work and commitment PensionDC scheme (upto 10% contribution from both colleagues and Great Places) WPAHealthcarescheme starts at no contribution level with £1250 of savings available per year (optionto increase & add family members) Annual leaveStart at 26 days annual leave, increasing up to 30 dayswithin 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual rewards for going above & beyond Professional fees The business pays the cost of one professionalrole relatedmembership fee for each colleague The Market Placehigh street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Wage StreamYou can access savings opportunities andearly accessto wages Health andWellbeingInitiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physicalwellbeingand financial wellbeing At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Closing date: 2 nd October 2026 Shortlist date: 3 rd October 2026 Interview date: TBC TPBN1_UKTJ