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Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Use voice analytics to understand the customer journey and service being received by

The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: • Client Satisfaction, • Clear and transparent internal financial awareness, • Strong governance, • Management of account managers (where applicable), • Delivery of gross margin commitments Responsibilities • Senior day-to-day client contact, • Financial forecasting, • Input top line sales and direct costs taken from operations into contribution reporting where applicable, • Tracking budget vs actual, • Monthly GM tracking, • Full action plans where GM falls below target, • To identify Farming & Growth opportunities and pass these to the VP Client Services, • Ensuring clear communications between the client and internal stakeholders, • Contractual commitments and deliverables, • Contract Change Notes / Variations, • Strong governance – ensuring a clear audit of decisions, • Driving continuous improvement agenda, working in partnership with TP Digital colleagues, • Overseeing production and accuracy of MI, • Invoicing and accounts receivable / aged debt, • Working with Operations on tactical delivery / decisions of the account running, • Weekly, Monthly and Quarterly review packs, • Delivery of weekly, monthly and quarterly business reviews, • Monthly / quarterly KSAT dip checks, • Implementing client account plans, • Change control Candidate criteria - what we are looking for: Experience • Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective, • Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance, • Ability to demonstrate how you have added value to a client’s business / service provision (client centricity), • An understanding of the metrics used and the pricing structure in operation within the contact centre environment, • Experience of financial forecasting and invoicing, • Competencies and specific skills, • Solid understanding of how Account Management can influence achievement of business objectives, • An understanding of how to work proactively and positively in partnership with both operations and client priorities, • Excellent professional interpersonal skills., • The ability to build rapport and trust with clients and colleagues., • The ability to understand and communicate client requirements with a clear, positive and customer-focused message, • Ability to influence and negotiate with others, • High level of numeracy and literacy, • Committed, enthusiastic, positive, resourceful and resilient

PAINT SPRAYER / MET TECHNICIAN (Combined Role) \nOTE: £60,000 \n \nPAINT SPRAYER / MET TECHNICIAN (Combined Role) Job Details: \nSalary: £35,000 - £60,0000 + Company Bonus Schemes \nWorking Hours: Monday to Friday (40 hours per week) \nLocation: Sunderland \n \nWe are looking for a skilled and experienced Paint Sprayer / MET Technician (Strip Fitter) to join a leading, state-of-the-art Bodyshop. This is a combined role, ideal for a multiskilled technician who is confident carrying out both paint spraying and mechanical, electrical, trim strip and refit (MET) duties to manufacturer standards. \n \nYou will be working within a fast-paced accident repair centre, using modern equipment and repair techniques, delivering high-quality repairs and finishes while maintaining customer satisfaction. \n\nResponsibilities of a Paint Sprayer / MET Technician \n \nPaint Spraying Duties: \n· Prepare vehicles for painting, including masking and priming \n· Mix paint to ensure accurate colour matching \n· Spray paint vehicles using water-based paint systems \n· Carry out quality control checks to ensure a flawless finish with no defects \n \nMET / Strip Fitting Duties: \n· Strip and refit mechanical, electrical and trim components \n· Repair damaged vehicles in line with manufacturer specifications \n· Work efficiently in a busy accident repair centre \n· Follow correct repair methods to ensure safety, quality and customer satisfaction \n\nSkills and Qualifications \n \n· Experienced Vehicle Paint Sprayer / Paint Technician with hands-on water-based paint experience \n· Proven experience as an MET Technician / Strip Fitter within a busy bodyshop \n· Able to complete paint spraying work to a high standard from start to finish \n· Served a recognised apprenticeship and hold relevant qualifications (City & Guilds / NVQ / VCQ / SVQ / ATA or equivalent) \n· Strong team player with a self-motivated attitude and desire to earn bonus hours \n· Excellent knowledge of current vehicle repair techniques and manufacturer standards \n· Stable work history within the Bodyshop industry \n\nIf you think you are a good fit for this Paint Sprayer / MET Technician role, please contact Chris at Auto Skills and quote reference job number 53635. \n \nDon't worry if your CV is out of date - get in touch and we can work that out later. \n \nAuto Skills UK is recognised as a leading provider of temporary and permanent staffing solutions across the Bodyshop industry, from productive trades to senior management. \n \nPaint Sprayer, Vehicle Paint Sprayer, Paint Technician, MET Technician, Strip Fitter, Prepper/Painter, Bodyshop Technician, Multiskilled Technician

Are you looking for a new career in sales and customer service?\n\nDo you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales advisor and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales advisor and marketing industry.\n\nWithin this opportunity you will be working alongside the best sales advisors and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.\n\nSuccessful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a face to face sales advisor and customer service environment.\n\nSuccessful candidates will:\n\n· Have strong communication skills and customer service skills\n\n· Be self-motivated\n\n· Have a tenacious approach to personal development\n\n· Possess a competitive sales mentality\n\n· Have an entrepreneurial mind-set\n\nSales advisors and Customer Service advisors will:\n\n· Approach new and potential customers on behalf of their clients\n\n· Keep up to date with relevant client product information\n\n· Understand customer trends and market traits in fundraising\n\n· Provide excellent Customer Service in a professional manner\n\n· Complete Sales and relevant paperwork to a high standard\n\n· Set individual sales targets and goals to achieve\n\nNo experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.\n\nApply now.\n\n* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Recruitment Business Partner (Maternity Cover). Pertemps are proud to be supporting Northern Powergrid in the recruitment of a Recruitment Business Partner on a fixed-term maternity cover contract. This is a key role supporting recruitment and workforce planning within Contact Centre operations, ens

Customer Operations Administrator.Start Date: 18th MaySunderland37 hours per week Salary:£13.We are recruiting a Customer Operations Administrator, Initially, you will focus on administrative duties for the first few months before transitioning into a full-time Contact Centre Advisor role.In this p

Joina leading independent technology and services provider as a technician 3Job Overview:The IT Deployment Technician will be responsible for on-site installation,Configuration, and replacement of end-user computing devices as part of astructured technology refresh programme. The role requires strong technicalcapability, excellent customer interaction skills, and the ability to followcontrolled processes within secure environments. Location: SunderlandJustice Centre Gill bridge Avenue - Sunderland SR1 3APDaily Rate: A perhour rate, in-scope IR35, of £19.85/hr. - PAYE,£25.77/hr. - UMBContract Length: 23rd June 2026 (One-Day Contract Role)Key Responsibilities: • Unbox new devices and transport them safely to deployment locations., • Remove charging cabinet panels, extract existing laptop PSUs and laptops, and move legacy equipment to secure storage., • Relocate existing charging cabinets were required, with support from the buyer., • Install new laptop PSUs, configure laptops, connect to Wi-Fi, and place devices into charging cabinets., • Disconnect peripherals from legacy AIO devices, remove monitors from arms, and move legacy equipment to secure storage., • Assemble and position new laptop and monitor setups, reconnect peripherals, log in, and connect to Wi-Fi., • Invite the buyer's site contact to test devi...

Pertemps Newcastle Commercial is seeking a Recruitment Business Partner for Northern Powergrid on a maternity cover basis in Sunderland.This office-based position involves managing high-volume recruitment campaigns and workforce planning, ensuring efficient candidate onboarding and compliance with i

Customer Operations Administrator.We are recruiting a Customer Operations Administrator.Initially, you will focus on administrative duties for the first few months before transitioning into a full-time Contact Centre Advisor role.In this position, you will support customers with a variety of queries

Barchester's Customer Experience team are looking for a detail-driven Customer Service Executive to lead the optimisation of our telephony systems and elevate quality across our contact centre and customer journey. Use voice analytics to understand the customer journey and service received by our cu

Red Recruitment is recruiting a driven, results-focused and people-oriented individual to join our client in Boldon as a Telesales Team Leader. You will play a key role in leading and developing a small telesales team, ensuring high performance, strong morale and consistent delivery of qualified appointments for the new business function. This is a fantastic opportunity for someone with leadership experience in a sales environment who enjoys coaching others and driving results. Benefits and Package for Telesales Team Leader: * Salary: £31,746 - £34,254 DOE * Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). * Contract: Permanent * Location: Boldon * Competitive holiday allowance * Opportunity to progress personally and professionally * Supportive and collaborative team environment Key Responsibilities of Telesales Team Leader: * Lead and supervise a small telesales team, ensuring targets and objectives are consistently met * Support the team in booking high-quality appointments from inbound and outbound enquiries * Coach and develop team members through regular training and one-to-one sessions * Monitor individual and team performance, providing feedback and implementing improvements * Oversee day-to-day telesales operations, ensuring efficient processes and workflows * Act as the escalation point for team queries and support with complex enquiries * Motivate the team by fostering a positive, target-driven environment and introducing incentives * Ensure accurate data capture and effective use of CRM systems * Liaise with internal stakeholders to support business objectives and optimise performance * Assist with recruitment, onboarding and training of new team members * Manage attendance, performance tracking and reporting in line with company procedures Key Skills and Experience of Telesales Team Leader: * Proven experience in a telesales or sales leadership role * Strong ability to motivate, coach and develop a team * Excellent communication skills, both verbal and written * Ability to manage multiple priorities and meet deadlines * Strong analytical skills with the ability to interpret performance data * Confident using CRM systems and Microsoft Office tools * Ability to build strong working relationships across teams * Results-driven with a proactive and positive approach * Experience within a sales or contact centre environment is highly desirable If you have the relevant skills and experience and are interested in the position as a Telesales Team Leader, please apply now! Red Recruitment (Agency)

Job Title: Customer Service Advisor Location: Boldon Colliery Pay Rate: £12.87 per hour Job Type: Temp Ongoing Working Hours: 5 days out of 7 (Between Monday - Sunday), 9:00am - 5:30pm HRGO Recruitment are currently looking for a Customer Service Advisor to join a well-established company based in Boldon Colliery. This role will involve supporting customers with ticket booking enquiries for events across the UK. The position is predominantly email-based, where you will be responding to a high volume of customer queries, ensuring a smooth and positive booking experience. The ideal candidate will have previous customer service experience, strong written communication skills, and the ability to manage multiple enquiries efficiently in a fast-paced environment. Main Duties: Responding to customer enquiries via email regarding ticket bookings and event information Assisting customers with booking issues, amendments, and general queries Providing accurate information on events, venues, and ticketing processes Handling customer concerns and resolving issues in a professional and timely manner Liaising with internal teams where necessary to resolve more complex queries Maintaining accurate records of customer interactions on internal systems Delivering a high standard of customer service at all timesRequirements: Previous experience in a customer service or contact centre role Excellent written communication skills, with strong attention to detail Comfortable managing a high volume of email enquiries Ability to problem solve and work efficiently under pressure A positive, professional, and customer-focused approach Flexibility to work 5 days out of 7, including weekendsIf you are interested in the Customer Service Advisor role in Boldon Colliery, please click 'Apply Now' for an immediate interview

£84,699 - £98,106 + excellent benefits Those Huge Small Victories Our Head Teachers are fulfilled by the idea of making even the smallest positive changes in our young people, so we celebrate the little things. There’s lots of ups and downs, and to some of our young people, sitting through a lesson can be a big win. We call these huge small victories and whilst they may seem small on the surface, they add up to make a big difference. Avon Park School is part of Witherslack Group. The transformational effect of Avon Park School is consistently witnessed by parents, carers and professionals alike. The school’s ability to connect and engage with pupils is a result of its strong ethos of “high expectations and aspirations for every child” – and recently achieved aan Good Outstanding rating by Ofsted. All school staff, including teaching, pastoral and therapy, work in a truly collaborative way to ensure each pupil not only develops academically but also emotionally and personally. This ‘whole school’ commitment sees pupils with ADHD, ASD, Asperger’s or SEMH grow into capable and confident young people who want to succeed. Get out what you put in You will be working with children and young people with complex educational needs, social, emotional and mental health needs, communication difficulties and challenging behaviours. You will set the vision for the future of the school, ensuring we have the right people and plans in place to see that our young people leave feeling proud of what they’ve achieved. You will get all the support you need to succeed, from the broader management team to a range of supporting specialists. Your colleagues will be the best at what they do, the school environments will be well-resourced, and we will help you build a rewarding career. What we do for you We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the education sector. With us, you’ll get to bring learning to life and make a genuine difference to the lives of our young people – plus you’ll get: Bonuses: 10% performance based bonus and a long-term incentive plan which can equate to 30% of salary each year Training: A full induction and on the job training Holiday: You’ll work hard at WG, so you’ll be rewarded with full school holidays Progression: If career development is your thing, most of our head teachers have been promoted from within our group Flexible benefits: meaning you can increase/decrease benefits such as life insurance – check out our benefits Wellbeing: a host of wellbeing tools and advice including employee assistance Medical cover you’ll be eligible for BUPA healthcare and a health scheme covering dental and eye care Pension: we offer a range of pensions to suit your lifestyle needs including Teachers’ Pension and our very attractive TPS alternative Beautiful working environments with the very best facilities – check out our schools A recommend a friend scheme that offers a £1,000 bonus every time Bring your whole-self to work Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You’ll be able to connect with our pupils because of: - Your ‘can do’ attitude – a team player who rolls up their sleeves to help others - You’re an outstanding and inspirational leader - Your enthusiasm and expertise to help lead and build the school - You’ll need previous teaching experience and have Qualified Teacher Status - You’ll also need a minimum of 3 years experience in a Deputy Head Teacher role Interested in joining us? At Witherslack Group, inclusion is part of who we are. We’re committed to creating an environment where everyone feels respected, valued and that they truly belong. As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community. We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we’ll be there every step of the way. By building a diverse and inclusive team, we’re better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self. The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. For a full job description please click and for the person specification, please click . For an informal conversation regarding this role please contact Emma Pearce, Regional Director via email - (email address removed) to arrange a call back. To view our ex-offenders policy please click . To view our Child Protection Policy, please visit the 'Parents and Carers' section of this School/Learning centre. You can find all our Schools . Special Education / Careers in Care / Careers in Special Education / Working with Children / SEMH / SEN / ASD #INDH

Description: Self Employed Equity Release Advisor - Working from Home - Professionally guided and supported with full admin support. YOU MUST BE CURRENTLY ACTIVE AND CAS STATUS IN AN EQUITY RELEASE ROLE TO QUALIFY. IF YOU ARE NOT CAS STATUS, WE CANNOT ACCEPT YOUR APPLICATION. Our clients are one of the UK’s leading and long standing Equity Release advice companies with a high net worth (HNW) division. They have over a decade of award-winning advice plus a platinum 5-star feefo customer experience 2025 rating. We are seeking experienced equity release advisers to join our equity release team. You will need the relevant Equity Release qualifications to join, and previous experience of advice is preferred, as is a proven track record. Our clients are a customer focused, social and eco responsible, financial services and lead generation company which goes over and beyond in the care of its customers and staff. They provide customers with expert and quality advice on a range of equity release and later life mortgage products from the whole market, and they are directly authorised by the FCA. Their enquiries are generated from their own web sites, digital and social marketing channels, plus their many partnerships for customers approaching or in retirement. Self Employed Equity Release Advisor - The successful Candidate will: Have excellent support, training and earnings potential Have access to all lenders products from the entire market and the best terms and rates Be provided with enquiries from marketing branded channels and Partnerships Have a dedicated PA to support you and manage your cases from application to completion Have pre-qualified appointments from our Customer Contact Centre booked in your diary Provide advice to clients who own their own homes either on the phone, via video or local visit Use our friendly bespoke CRM, sourcing software & work-flow management system Have access to our extensive database for existing customers to advise Be provided with our training with in house technical and T&C support Have IT and marketing support from our IT and digital marketing department Have regular CPD events, Training and Competency and product updates from lenders Be part of a growing company and sector Self Employed Equity Release Advisor - The role will include: Providing mortgage or equity release advice to each individual’s objectives & circumstances Providing clients with comprehensive recommendations with KFI’s and Suitability Reports Promoting the company as one of the UK’s leading national advisory companies in its field Communicating with Compliance and Training & Competency departments Ensuring that records are kept updated using the company’s CRM digital record system Adhering at all times to the principles of treating customers fairly and Consumer Duty Attending CPD training & reading relevant material for Continued Professional Development You will need to have experience and qualifications in/of: A minimum of 6 months financial services experience within the field of financial advice Evidence of sustained sales success and compliant practice with CAS status Excellent written and verbal communication skills Mandatory minimum or equivalent: Certificate in Mortgage Advice (CeMAP) Certificate in Equity Release (CF7 or ER1) or Certificate in Regulated Equity Release (CeRER) Self Employed Equity Release Advisor - Remuneration: You literally will get out what you put in and all earning potential is UNCAPPED!!! Existing Advisers are currently achieving Earnings of £50,000 - £70,000+. There more you bring to the table the more your will earn! Further income can be generated from successful referrals made to the wealth side of the business Multiple lead sources stemming from a vibrant and busy operation Full Admin Support 5 days per week, working from home Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of... Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA’s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn

Join Our Team as a Customer Service Advisor in a growing contact centre!. Contact Centre in Kirkby, Liverpool!. As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls.

If you have worked in a contact centre before that is just a bonus!. If you’re looking for a role where no two days are the same, where you can grow, learn, and be part of something meaningful, then their Contact Centre could be the perfect launchpad for your career in housing. Their Contact Centr

The Contact Centre Team Manager plays a vital role in delivering Kinly’s mission by leading a high‑performing sales team.

Competitive Salary: Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped monthly commission scheme .Online GP: Access to a private GP 24/7 for you and your immediate family .Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off .Family Leave: Equalized

Longreach Recruitment are hiring a Contact Centre Resource Planning &Forecasting Analyst This is an initial 12 Month Fixed Term Contract position where youll be joining a well-established and high performing Contact Cent

A recruitment agency in the UK is seeking Contact Officers in Dorset.

Contact centre, retention, winback, or outbound sales experience. Sales Support Advisor - Remote Contact Centre. This is a sales-focused, customer reengagement role combining inbound enquiries with proactive outbound contact to existing customers.

Working closely with senior stakeholders across the organisation, you'll optimise the customer journey, strengthen collaboration, and ensure stakeholders fully understand the purpose, value and impact of the Contact Centre and planning teams. Contact Centre and planning operation within a dynamic Ho

Opening hours Contact Centre: Our core hours are Monday to Friday, 8 am to 6.

If you’re a natural leader who enjoys developing people and driving team success, this is a great opportunity to step into a role where you can make a real impact.You’ll lead a team in a fast-paced, customer-focused environment, helping to shape performance, build confidence, and deliver outstan

Staffline is looking for a Customer Contact Centre Manager to lead the centralized contact function for a prestigious automotive brand across Park Lane and Park Royal.

Conduct regular quality assessments on inbound calls using agreed scorecards, ensuring objective, evidence-based scoring and accurate documentation in EvaluAgent.Provide timely, constructive face‑to‑face feedback, clearly explaining strengths, development areas, and quality standards.Deliver 1:1

Assess existing processes and technology to identify opportunities to improve customer experience and operational efficiency, utilizing industry knowledge and Contact Centre/CX expertise. Continuously engage with the latest Contact Centre technology and market insights and share across internal and

Customer Contact Centre Manager. Experience managing switchboard, contact centre, or front-of-house teams.

This remote role requires expertise in contact centre telephony and a proactive approach to optimising customer interactions.

A prominent housing association in London is seeking a Head of Contact Centre to provide strategic oversight and inspire a high-performing team.

Contact Centre Team Lead- Newcastle West, Limerick**We are excited to offer a fantastic opportunity for a Contact Centre Team Lead, a role which drives a culture of customer obsession within their team to capitalise on sales opportunities and minimize negative customer experience. The role requi

AI, automation, and contact centre technology.

Proficiency in using Contact Centre software, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Customer service experience; contact centre preferred but not required. As a Contact Centre Advisor, you’ll be answering incoming guest enquiries, feedback and requests to make bookings via

As a Customer Service Advisor, you will be the first point of contact for customers, delivering professional, friendly, and efficient service over the phone and via email. Access to our Fittle‑perks reward platform, offering major retailer discounts and an online Wellbeing Centre. As part of the J

Team Leader for Inbound & Outbound Pet Protection Experts based in the York area.The role focuses on leading a motivated team to achieve performance targets while providing coaching and support.Ideal candidates will be driven to succeed with a personable and engaging style.This is a full-time salari

A global investment banking firm is seeking an experienced Contact Centre Manager to lead their customer support team in the West Midlands.

Business Manager - Automotive Contact Centre. Veritas Careers are recruiting for an established and highly successful automotive retailer that requires a Business Manager to join their busy contact centre.

We’re looking for an experienced Contact Centre Manager who has a passion for delivering exceptional customer service to join our growing customer support team. Previous experience of managing a Contact Centre front line team, preferably in Financial Services/Retail Banking or other customer facin

Establish and Lead a Digital Service Centre of Excellence – Build and mature a Digital Service / Service Innovation Centre of Excellence, setting standards, governance, best practice, and ways of working for digital service design and optimisation. Significant experience in contact centre operatio

As Finance Manager for Disruption and Customer Contact Centre, you will be the end‑to‑end finance contact for Disruption and Customer Management Centre costs, providing complete financial management and ownership for this area. You will partner with business owners and drive financial performanc

Leading a team of Inbound & Outbound Pet Protection Experts to manage inbound calls with an emphasis on converting our basic membership customers into paid memberships and manage subscription pay fails.Lead and motivate your team to achieve individual and team targets, KPIs and SLAs.Provide team sup

Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent. Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent (Entry Level) and become a pivotal part of our dynamic team dedicated to revolutionizing the blockchain industry. In this role, you will be the first point of contact for our valued clients, provid

Maintain strategic oversight of Contact Centre teams, ensuring effective recruitment, training and resource deployment. Experience working within a Contact Centre environment. Looking for a leadership role where you can make a real impact in a high performing, fast paced operational environment? Thi

Contact Centre and planning operation within a dynamic Housing Association. Working closely with senior stakeholders across the organisation, you’ll optimise the customer journey, strengthen collaboration, and ensure stakeholders fully understand the purpose, value and impact of the Contact Centre

The role requires substantial experience in business consulting, large-scale BPO transformation, and designing solutions specifically for Contact Centres. Responsibilities include creating business cases, collaborating across practices, and engaging with the latest Contact Centre technologies.

We are now have two vacancies on a temporary basis to join our small friendly contact centre team. As one of our Contact Centre Advisers you're main role will be to assist our customers with any questions they may have or obtaining permits and learning how to use the system.

The Liverpool City Region Combined Authority is looking for an enthusiastic and dedicated Customer Service Officer to join our established Contact Centre team on a part‑time basis. The Contact Centre is staffed between 6:45am through to 8:15pm Monday to Friday and 7:45am through to 6:15pm Saturday

Merlin Entertainments is hiring a Contact Centre Advisor in Greater London.